Gabriel's Angels Ltd - Wokingham

1 Millars Brook, Molly Millars Lane, Wokingham RG41 2AD
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10 57 Reviews
  • Gabriel's Angels Ltd - Wokingham, Wokingham
Gabriel’s Angels Ltd was founded in May 2012 by Jacky & Jason Payne with the aim of providing the highest quality of care to the people of Wokingham.

They are a CQC (Care Quality Commission) regulated family-run care company delivering high quality, person-centred care to clients who are at the heart of their business.

Gabriel's Angels can provide care from 30 minutes a week right up to 24-hour care or live-in care.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.55 – £23.55
  • Weekly Live-in Care Fees: £1200 – £1200

These prices are only a guideline, please contact Gabriel's Angels Ltd - Wokingham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jemma Tommins (Registered Manager Designate)

Gabriel's Angels Ltd - Wokingham Reviews (57)

10

Gabriel's Angels Ltd - Wokingham has a Review Score of 10 (10.000) out of 10, based on 32 reviews in the last 2 years.
Over all time Gabriel's Angels Ltd - Wokingham has 57 reviews.

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Reviewer Connection to Gabriel's Angels Ltd - Wokingham
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Total of 57, showing 21-40
Review from E W (Client) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very polite and attentive.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you so much for taking the time to write a lovely review for us.

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Review from Michael T (Client) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Angels call two days a week to ensure I haven't fallen!
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to write a review for us.

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Review from Amanda S (Daughter of Client) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first contact, Gabriel’s Angels have been friendly, informative and reassuring whilst guiding us through the process of setting up live-in care at home for my mum. Without exception, every member of the team has been professional, and has gone above and beyond our expectations. The manager
and team even liaised with the hospital to get Mum out of hospital and back home. They genuinely care about their clients and families, and have been so supportive. Our lovely carer who looked after Mum really was an Angel. Not only was she compassionate and caring; her experience/knowledge allowed us to relax knowing that Mum was safe and receiving excellent care. It was always Mum’s wish to stay in her own home. Thanks to Gabriel’s Angels and her amazing carer, she was able to remain at home being looked after with dignity and respect. For which I am truly grateful. I would highly recommend Gabriel’s Angels to anyone who needs home care. This company is, beyond doubt, a rare find!
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much Amanda for your review of our services.

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Review from K M (Husband of Client) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gabriel's Angels are wonderful compared to the previous care company, I am very pleased we made the change. The ladies are all very helpful and cheerful.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to write this review.

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Review from E C (Daughter of Client) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always when there is a problem, I always get a helpful, friendly help, whatever the issue. Am always happy to recommend.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for writing this review.

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Review from Karen L (Daughter of Client) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum started having two visits a day after my father passed away recently. She has a small team caring for her and they have all been so kind at this difficult time, helping her to adjust. I can honestly say that they cannot do enough for her and she really looks forward to her daily visits. I am
so glad we chose Gabriel's Angels for my mum as I have peace of mind that she is in good hands!
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for your kind review regarding our services.

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Review from Ivy D (Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory - excellent care and service.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to complete this review.

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Review from Max C (Daughter-in-law of Client) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleased with the level of care provided by the girls. My mother-in-law has benefitted so much since they have taken over.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to complete this review.

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Review from Jonathan E (Friend of Client) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers who visit are very friendly and chatty. Any tasks carried out are done with great care and keep the client entertained and mobile.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to write this review for us.

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Review from Brian H (Client) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy and would recommend anybody to you.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for writing this review for us.

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Review from Susan R (Daughter of Client) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the services that we have received today. Love and kindness from all our carers for Mum.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for completing this review.

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Review from Sara H (Client) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Gabriel's carers are second to none. Joining Gabriel's saved my life. Love all the carers and have been with them since 2014.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for completing this review for us.

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Review from R T (Friend of Client) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Previous company supplied by social services were very poor, so Gabriel's Angels were a vast improvement and I would recommend them.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to write a review for us.

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Review from M W (Client) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient, reliable and friendly.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for taking the time to write a review for us. Kind regards.

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Review from Peter H (Client) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and kind.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Many thanks, Peter, for taking the time to review our service.

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Review from David R (Client) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service. All I could ask for. Thank you.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Many thanks, David, for writing the review regarding our service.

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Review from Karen B (Great-Niece of Client) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gabriel's Angels have provided live-in care for my uncle for the last four years until his passing last month. During that time, he received exceptional care, and Gabriel's Angels were always there to listen when we needed to talk things through. His main carers have been excellent - engaging, caring,
interactive and considerate of his needs. They have also helped us to navigate the care system and to understand how we could ensure that my uncle could continue to receive live-in care when his personal savings ran out. We will always be grateful and glad we chose them.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Many thanks, Karen, for taking the time to review our service.

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Review from K L (Daughter of Client) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gabriel’s Angels have been looking after my father for two years now. He has declined over this time, and they have catered for his changing needs at every stage. The carers show dignity and respect whilst having fun and laughter with him. He enjoys the carers visiting, and if I have any concerns or
need to ask for changes to be made, the office staff are very helpful and always action requests promptly.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Many thanks for taking the time to review our service.

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Review from Sarah M (Daughter of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Truly outstanding in every way. I couldn't recommend Gabriel's Angels highly enough. Since my dad moved to be under their care my dad has really improved. The carers really give true quality time to him forming a friendship. That's tough with someone with Dementia too. Reliable, trustworthy and approachable.
Thank you!
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Dear Sarah, thank you very much for your review of our services much appreciated.

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Review from Frances W (Friend of Client) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Immediate and supportive response was made after I made an inquiry on behalf of the client, with the full consent of the client. There was an urgent need for overnight care and none was available through the normal (local authority) providers. With a mobile phone conversation on loudspeaker with the
doctor, including the client, it was agreed Gabriel's Angels would be engaged. Their service throughout was caring and considerate, very professional.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Hello Frances, thank you very much for your kind words.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Gabriel's Angels Ltd - Wokingham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Gabriel's Angels Ltd - Wokingham is calculated as follows: ( (191 Excellents x 5) ) ÷ 191 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gabriel's Angels Ltd - Wokingham is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

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Meet the Team (7)

Jason

Jason Payne

Job Title: Managing Director Joined: 2012

I am the co-owner of Gabriel’s Angels with my wife Jacqueline. My background was originally in the corporate world in Business Management, completing my MBA in 2004. I was subsequently looking for a role which had direction, purpose and would have a genuine impact on people’s lives. Gabriel’s Angels is just that care agency, and we are proud to have created it in May 2012.


Since 2012, I am proud that we have built such a caring organisation, not just for the people we help but also for our employees who deliver that outstanding level of home care we want to maintain.


As well as helping to run the company operations day to day in my spare time, my passion is for the game of rugby – alas not playing anymore but an avid spectator of the game!

Jacqueline

Jacqueline Payne

Job Title: Registered Manager Joined: 2012

Hi - I’m Jacqueline Payne, co-founder of Gabriel's Angels with my husband Jason in May 2012. I am also the Registered Manager of our Company that strives to provide the same loving care to a client that their family would give.


We also wanted to run our company to ensure that it is a positive and happy place to work for all our employees.


I completed my nurse training at Queen Mary's University Hospital in London in 2004, and after nursing at Great Ormond Street, we eventually moved to Wokingham to return to my passion, which is caring for the elderly. I have completed an ENB nursing course, Caring for the Patient with Dementing Illness and also the ENB 998 nurse teaching course.


We know how tough it can be caring for the elderly and vulnerable, and we get enormous satisfaction from helping clients and family members with this challenge.

Jemma

Jemma Tommins

Job Title: Registered Manager Designate Joined: 2014

I joined Gabriel’s Angels as an apprentice straight from college in 2015 and have been on the super journey with the “family” since that time! - I cannot convey how much it means to me to work in such a wonderful and caring environment, which makes the best possible difference to our client’s lives as we can.


I have a QCF Level 3 in Management and started a Degree in Business Management – passing the first year with Distinction.


I really love the challenge of my new role and being involved in all areas of the Gabriel’s Angels business, and supporting Jason and Jacky in the expansion of the business going forward.

Leigha

Leigha Marchant

Job Title: Care Manager Joined: 2021

I started as a Carer with Gabriel’s Angels three years ago and have really appreciated the chance to develop and grow in the company, firstly to a Team Leader role and now to a Care Manager position, having responsibility for a team of carers in the business.


I like all aspects of the care industry and of course see a variety of client needs from basic domiciliary tasks right through to complex care needs and end of life care, which requires a lot of empathy and understanding, and which really motivates me. The key part of care which I especially like is ensuring that our clients are clean and comfortable all the time.

Robyn

Robyn Smith

Job Title: Business Administration Manager Joined: 2024

With a background in clinical medicine and extensive experience in healthcare management, I hold a degree in Clinical Medicine and dedicated over five years as a Physician Associate in a busy Accident & Emergency (A&E) department in South Africa. During this time, I practised my clinical skills and developed a deep understanding of patient care in high-pressure environments.


Seeking new personal challenges and opportunities for growth, I relocated to the UK with my family and joined the remarkable team at Gabriel's Angels. My role allows me to leverage both my clinical expertise and managerial experience to ensure the highest standards of care, support and communication for our clients and their families.


I am committed to fostering a supportive, compassionate and efficient environment for our clients, their families and our dedicated team of carers and administration staff.

Roshni

Roshni Chawla

Job Title: Interim Care Operations Manager Joined: 2024

My name is Roshni. I have recently joined Gabriel’s Angels as a Care Manager. I have extensive experience in the care industry as a Registered Manager, overseeing a team of healthcare assistants and coordinators whilst maintaining compliance with CQC standards to ensure safe and effective service delivery.


I have a degree in Human Physiology, Level 3 in Adult Lead Care Worker, and currently working towards my Level 5 Diploma in Leadership and Management in Adult Care.


I particularly take pride in providing expert care to adults of all ages with diverse medical conditions, empowering them to live independently at home.


My role at Gabriel’s Angels includes managing the care team, ensuring compliance with regulatory standards, and continuously improving service quality to meet the needs of clients and their families.

Jessica

Jessica Luxton

Job Title: Care Coordinator Joined: 2024

Prior to joining Gabriel’s Angels in January 2024, I had a background in the care industry for close to two years, specialising in the brain and spinal care market sector.


I am one of the Care Co-ordinators who are responsible for our very busy rota system and a team of carers and clients, and I manage the process of carer allocation to our clients and their specific welfare needs, which is highly important to Gabriel’s Angels.


The main attraction for me in the care industry is that I love being able to make a difference to our clients and their well-being.

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