Gabriel's Angels Ltd - Wokingham

1 Millars Brook, Molly Millars Lane, Wokingham RG41 2AD
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10 57 Reviews
  • Gabriel's Angels Ltd - Wokingham, Wokingham
Gabriel’s Angels Ltd was founded in May 2012 by Jacky & Jason Payne with the aim of providing the highest quality of care to the people of Wokingham.

They are a CQC (Care Quality Commission) regulated family-run care company delivering high quality, person-centred care to clients who are at the heart of their business.

Gabriel's Angels can provide care from 30 minutes a week right up to 24-hour care or live-in care.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.55 – £23.55
  • Weekly Live-in Care Fees: £1200 – £1200

These prices are only a guideline, please contact Gabriel's Angels Ltd - Wokingham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jemma Tommins (Registered Manager Designate)

Gabriel's Angels Ltd - Wokingham Reviews (57)

10

Gabriel's Angels Ltd - Wokingham has a Review Score of 10 (10.000) out of 10, based on 32 reviews in the last 2 years.
Over all time Gabriel's Angels Ltd - Wokingham has 57 reviews.

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Total of 57, showing 41-57
Review from Diane F (Daughter-in-law of Client) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gabriel's Angels have been providing care for my mother-in-law and it has made a huge difference. The team are kind and compassionate towards her whilst allowing her to still have independence.
It has also taken some of the 'stress' away from the family knowing that she is being looked after. What
that means is that we can spend more quality time with her; taking her out for meals, days out as a family. It has given back our time with her which is precious - thank you.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much, Diane, for writing a review for us. Much appreciated.

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Review from Kurt W (Son of Client) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Gabriel's Angels for the last couple of months and am delighted with the service. I have noticed a marked improvement with Mum since the carers are visiting her and now I have peace of mind that she is being well looked after by the Gabriel's Angels team in support of the care the rest of
the family is providing. I would highly recommend.
Thanks so much!
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much, Kurt, for taking the time to write this review.

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Review from Elizabeth B (Sister of Client) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was unwell and needed help while travelling, Gabriel's Angels provided a carer to travel with her and provide help with chores and care for the duration of her holiday. She found the experience to be very positive and would have no hesitation in using this company again, if the need arises.
It was very reassuring for me to know she had a professional carer with her at all times for the duration of her stay.
Reply from Jacqueline Payne, Registered Manager at Gabriel's Angels Ltd - Wokingham

Thank you, Elizabeth, for your kind words. The carer had a lovely time as well!

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Review from Matt B (Son-in-law of Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, a lovely carer placed.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Many thanks for your review, Matt, it is very much appreciated.

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Review from Anna C (Daughter of Client) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for Alzheimer's/dementia care for your family, I strongly recommend using Gabriel's Angels, having used a couple of other agencies in the Wokingham area. There are many agencies who will attempt to care for dementia but I think few actually have the experience and professional approach
to enable them to support your family or you. Where dementia is concerned, simply being a carer isn't always enough. Gabriel's Angels provide their own training onsite at their offices and the managers not only thoroughly know what they are doing, but also provide support and guidance to the carer on site constantly as well as support and guidance to the family.
Picking an agency takes so much time and effort and you have no guarantee of getting it right, even with a lot of research. You can't go wrong with Gabriel's Angels - they are worth every penny. I really hope this review helps anyone seeking dementia/Alzheimer's care in Wokingham and the surrounding area.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Dear Anna, thank you very much for this review - it is very much appreciated.

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Review from H T (Daughter of Client) published on 25 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gabriel’s Angels have been, and continue to be, the most fantastic agency. Their care team are thoughtful, kind, skilled and well-trained, providing all the support my mum requires. The office staff are super helpful and responsive. As Mum’s needs have been changing Gabriel's Angels have been proactive
and flexible in working with her. Mum loves them and that is, of course, the main thing.
Reply from Jacqueline Payne, Registered Manager at Gabriel's Angels Ltd - Wokingham

Thank you so much! It is so kind of you to do a review for us, I know how busy you are, you do so much for your mum as well! The carers all love visiting your mum and your dad.
Jacky

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Review from Deborah A (Daughter of Client) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the service and care which is provided.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much Deborah for your kind review. Very much appreciated.

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Review from Michele G (Daughter of Client) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints, fabulous service.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much Michele for your kind words. Much appreciated.

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Review from Katherine T (Daughter of Client) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my father received from everyone at Gabriel's Angels was amazing. The care, kindness, compassion and friendship that they showed him meant the world to him as his family. They enabled him to live an independent life, full of support from the amazing carers, who supported him in and out
of the home. Dad enjoyed the social aspect of Gabriel's Angels too - social events, pub lunches, trips out. Not only did Gabriel's Angels support Dad, they supported us as a family too. The support and kindness they showed us all was always amazing and we couldn't recommend Gabriel's Angels highly enough. Thank you, everyone.
Reply from Jacqueline Payne, Registered Manager at Gabriel's Angels Ltd - Wokingham

Thank you so much Katherine, your dad was much loved and is still dearly missed at our pub lunches, we talk about him and raise a glass to him often, thank you for your kindness to one staff member, she was very upset when he passed away.

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Review from Brian W (Client) published on 10 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Gabriel's Angels when they looked after my late wife during February and March 2020. She was very ill, and the staff were very kind until she passed away; she could not have been cared for better. I also used them for post-operative care in August 2022, and again, all thirteen girls were very
good and understanding. I will recommend their services at any time if asked.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much for your kind words, Brian - from all of the team here at Gabriel's Angels.

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Review from James P (Son of Client) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a personal visit by the senior management team of Gabriel's Angels to celebrate my mother's 95th birthday and my mother has been very well supported by her carers and the management team - their caring approach is very personal and from the heart. Very professional service with a personal touch.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much, James, it's an absolute pleasure to care for your mother and have the honour to be invited to her 95th and hear and learn so much about her life.

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Review from Vera C (Mother of Client) published on 25 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer has been with my relative for about five years. In all this time, I have found her a great help, she knows exactly how my relative thinks. I do not drive and she makes sure I see my relative regularly. She is able to help with any money problem. I cannot speak highly enough of Gabriel's Angels,
they are always there if is a problem and so is her carer. I haven't seen her other carer as she sees her at night.
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Review from John W (Husband of Client) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gabriel's Angels have been providing excellent care for my wife since January this year following her hip replacement. I would highly recommend them to anyone needing friendly and expert care.
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Review from Cathy C (Daughter of Client) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gabriel's Angels looked after my mum for five weeks when she could no longer manage on her own. It was a huge change for her having people come into the house after Covid and being housebound. Without exception, every carer was wonderful, caring and took the time to get to know Mum. Nothing was too
much trouble. The office team were brilliant too, always on hand to help. I would not hesitate to use Gabriel's Angels again and would happily recommend them to others. They made a difficult time a little easier - thank you.
Reply from J P, Manager at Gabriel's Angels Ltd - Wokingham

Hello Cathy, thank you very much for your kind words - we are so pleased we were able to make a difficult time a little easier for you all.

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Review from Kelvin P (Client) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Gabriel's Angels a very helpful and professional company. All their ladies have been very helpful and kind, one member of staff was beyond amazing. I would always recommend Gabriel's to anyone.
Reply from Jason Payne, Manager at Gabriel's Angels Ltd - Wokingham

Thank you very much, Kelvin, for your kind words. It was always a pleasure for us to care for you.

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Review from Suzanne O (Daughter of Client) published on 14 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provided to my mother. So reassuring to know she has excellent care when I live so far away.
Reply from Jason Payne at Gabriel's Angels Ltd - Wokingham

Thank you, Suzanne.

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Review from Nuala (Aunt of Client) published on 14 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this service. They provide professional care for their clients and they are always there if you need them any time day or night.
Reply from Jason Payne at Gabriel's Angels Ltd - Wokingham

Thank you, Nuala.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Gabriel's Angels Ltd - Wokingham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Gabriel's Angels Ltd - Wokingham is calculated as follows: ( (191 Excellents x 5) ) ÷ 191 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gabriel's Angels Ltd - Wokingham is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

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Meet the Team (7)

Jason

Jason Payne

Job Title: Managing Director Joined: 2012

I am the co-owner of Gabriel’s Angels with my wife Jacqueline. My background was originally in the corporate world in Business Management, completing my MBA in 2004. I was subsequently looking for a role which had direction, purpose and would have a genuine impact on people’s lives. Gabriel’s Angels is just that care agency, and we are proud to have created it in May 2012.


Since 2012, I am proud that we have built such a caring organisation, not just for the people we help but also for our employees who deliver that outstanding level of home care we want to maintain.


As well as helping to run the company operations day to day in my spare time, my passion is for the game of rugby – alas not playing anymore but an avid spectator of the game!

Jacqueline

Jacqueline Payne

Job Title: Registered Manager Joined: 2012

Hi - I’m Jacqueline Payne, co-founder of Gabriel's Angels with my husband Jason in May 2012. I am also the Registered Manager of our Company that strives to provide the same loving care to a client that their family would give.


We also wanted to run our company to ensure that it is a positive and happy place to work for all our employees.


I completed my nurse training at Queen Mary's University Hospital in London in 2004, and after nursing at Great Ormond Street, we eventually moved to Wokingham to return to my passion, which is caring for the elderly. I have completed an ENB nursing course, Caring for the Patient with Dementing Illness and also the ENB 998 nurse teaching course.


We know how tough it can be caring for the elderly and vulnerable, and we get enormous satisfaction from helping clients and family members with this challenge.

Jemma

Jemma Tommins

Job Title: Registered Manager Designate Joined: 2014

I joined Gabriel’s Angels as an apprentice straight from college in 2015 and have been on the super journey with the “family” since that time! - I cannot convey how much it means to me to work in such a wonderful and caring environment, which makes the best possible difference to our client’s lives as we can.


I have a QCF Level 3 in Management and started a Degree in Business Management – passing the first year with Distinction.


I really love the challenge of my new role and being involved in all areas of the Gabriel’s Angels business, and supporting Jason and Jacky in the expansion of the business going forward.

Leigha

Leigha Marchant

Job Title: Care Manager Joined: 2021

I started as a Carer with Gabriel’s Angels three years ago and have really appreciated the chance to develop and grow in the company, firstly to a Team Leader role and now to a Care Manager position, having responsibility for a team of carers in the business.


I like all aspects of the care industry and of course see a variety of client needs from basic domiciliary tasks right through to complex care needs and end of life care, which requires a lot of empathy and understanding, and which really motivates me. The key part of care which I especially like is ensuring that our clients are clean and comfortable all the time.

Robyn

Robyn Smith

Job Title: Business Administration Manager Joined: 2024

With a background in clinical medicine and extensive experience in healthcare management, I hold a degree in Clinical Medicine and dedicated over five years as a Physician Associate in a busy Accident & Emergency (A&E) department in South Africa. During this time, I practised my clinical skills and developed a deep understanding of patient care in high-pressure environments.


Seeking new personal challenges and opportunities for growth, I relocated to the UK with my family and joined the remarkable team at Gabriel's Angels. My role allows me to leverage both my clinical expertise and managerial experience to ensure the highest standards of care, support and communication for our clients and their families.


I am committed to fostering a supportive, compassionate and efficient environment for our clients, their families and our dedicated team of carers and administration staff.

Roshni

Roshni Chawla

Job Title: Interim Care Operations Manager Joined: 2024

My name is Roshni. I have recently joined Gabriel’s Angels as a Care Manager. I have extensive experience in the care industry as a Registered Manager, overseeing a team of healthcare assistants and coordinators whilst maintaining compliance with CQC standards to ensure safe and effective service delivery.


I have a degree in Human Physiology, Level 3 in Adult Lead Care Worker, and currently working towards my Level 5 Diploma in Leadership and Management in Adult Care.


I particularly take pride in providing expert care to adults of all ages with diverse medical conditions, empowering them to live independently at home.


My role at Gabriel’s Angels includes managing the care team, ensuring compliance with regulatory standards, and continuously improving service quality to meet the needs of clients and their families.

Jessica

Jessica Luxton

Job Title: Care Coordinator Joined: 2024

Prior to joining Gabriel’s Angels in January 2024, I had a background in the care industry for close to two years, specialising in the brain and spinal care market sector.


I am one of the Care Co-ordinators who are responsible for our very busy rota system and a team of carers and clients, and I manage the process of carer allocation to our clients and their specific welfare needs, which is highly important to Gabriel’s Angels.


The main attraction for me in the care industry is that I love being able to make a difference to our clients and their well-being.

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