Caring Hands East London

Had a great experience with the Care service so far, in particular with the great help from Iffat and Asiya. Iffat has been very helpful with arranging things and helping to make last minute changes, and Asiya is very efficient at caring for my parents.

I am happy with the Care Agency and can contact them for any concerns or guidance and they have always been very accommodating. The carers look after my mum very well and she has a very good rapport with them and is able to laugh and joke with them and overall she is happy and cared for which is what we want.

The carers are kind and respectful and do all tasks required well.

I am Jessica's mom, Jessica was diagnosed with autistic and non verbal since 21/2 years old. Jessica has been using the service since Jan2026. Our care coordinator is Alishbah, who always response our needs within minutes and very helpful. She always gave us advance notice of any changes in the care. Jessica current carer is Sumi. She come every weekends to give me some breaks. She is a very humble, kind and helpful person. She is very patient with Jessica which is very important for a severe autistic girl like her. Just want to say thank you to both Alishbah and Sumi. Appreciate!

I will definitely use this company again when needed!

She doesn't understand when I send her messages on the social media group. if there is a problem with carers, even when I speak to her on the phone, she doesn't seem to understand what I am trying to say to her.. getting back to me when she needs to to give me an update is very slow. if carers are running late, I have to message her to find out what is the reason why they are late.

We had another coordinator this month as usual coordinator was on leave. She was also very pr9ofessional and always reachable she was very pleasant. Carer ad always very helpful and always happy, makes my son very happy

I was very impressed by the way cordinator dealt with queries in professional way and even reassured us that if we have any further issues please contact me or office who would help efficiently to resolve any issues.

The care coordinator & agency are outstanding if there is any problem it is always quickly resolved . The staff are very good and alway help if there is an issue . All in all good agency . My daughter feels save with the carer as she has no speech but with her facile expresses it says she feels save with them .

I'm writing to express my appreciation for the high standard of care and support that you provide. The carer and Condinator has consistently demonstrated professionalism, empathy and dedication in all aspects of their work.

My coordinator Ashmal is very good.. prompt, caring , polite and will help me immediately if I have a problem .. I am very happy to have Ashmal as our coordinator , she is very polite and ove had no problems with either the company or my carers...

Zaheer

My mother's care coordinator generally communicates well, sends rotas on time, and is approachable when issues arise. She is supportive overall, and while arranging cover can sometimes be challenging, she does her best to manage it and this is an area for further improvement. The management team is generally good and supportive, though more direct communication and involvement would be beneficial.

am extremely happy with the service received from

One of our mums allocated carers from the agency is great - she looks after our mum very well, is very respectful, friendly and caring to my mum, ensuring mums wishes are taken into account in all aspects. The administration is also faultless and co-ordination of staff and managing the rota for the care is very efficient.

We have been receiving care services from Caring Hands for my father over the past four and a half years, and our experience has been consistently excellent. The standard of care provided has been exemplary, and our family is extremely pleased with the support and attention given.

Our assigned carer is always punctual, professional, and attentive. Any concerns or issues that arise are addressed promptly and resolved efficiently, which reflects the team's commitment to high-quality service.

I would also like to extend our sincere appreciation to the care coordinator. She has been exceptional in her role-always accessible, responsive, and willing to assist. Her ability to listen carefully, understand our concerns, and take swift action has made a significant difference in the quality of care we receive.

On behalf of our entire family, I would like to express our heartfelt thanks to Caring Hands, and in particular to Alishaba, for their continued professionalism, compassion,

I can't thank Caring Hands enough for the incredible care they've provided. The carers are professional, compassionate, and always go the extra mile. A special thank you to the coordinator, who has been absolutely amazing-always approachable, organised, and genuinely caring. She made the whole process smooth and reassuring. I highly recommend their services to anyone looking for trustworthy and high-quality care

Also the complain officer who is also very professional and great with management and resolving issues

I'm happy with the service provided The carers are friendly and competent and the coordinator is always available Management calls regularly to cheque if everything's ok overall they are providing a good service

Caring Hands East London agency is very professional, the care givers are given excellent training. They are highly skilled. The team work and spirit is highly appreciated. My thanks to the coordinator and the caregiver for rendering flexible and genuine care to the client. Highly professional with lots of empathy and compassionate service.