Nest Homecare Ltd

Claremont House, 70-72 Alma Road, Windsor SL4 3EZ
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9.9 58 Reviews
  • Nest Homecare Ltd, Windsor
Nest Homecare is a privately-run homecare provider based in Windsor covering towns in Berkshire and South Buckinghamshire.

They specialise in providing professional, exceptional quality care and support to enable clients to remain independent, safe and happy in the clients' own homes. Their person-centred approach is totally unique and bespoke to each individual client's needs. They provide hourly visits, overnight (sleeping nights and waking nights) and Live-in (see areas covered below).

They offer a range of services including personal care, management and administration of medication, meal preparation, shopping and trips out, domestic chores and companionship. They are able to offer support for complex care including Catheter Care, Stoma and PEG. The care staff are experienced, highly-trained and Enhanced-DBS-checked.

They are proud to provide a specialised dementia service with experienced and well-trained carers who can provide practical advice, help and support on all aspects of living with dementia.

Nest Homecare is proud to be rated as 'Good' by the CQC (July 2023).

Areas they cover include Ascot, Bray, Datchet, Eton, Holyport, Maidenhead, Old Windsor, Sunningdale, Sunninghill, Wentworth, Windsor, Virginia Water and Wraysbury. They also provide line-in care services in the South Buckinghamshire area including Amersham, Beaconsfield, Chalfont St Peters, Denham, Henley, Gerrards Cross, Marlow, Taplow.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £38
  • Weekly Live-in Care Fees: £1500 – £1800

Fees will be confirmed during enquiry and /or assessment stage.
No charge for cancelled visits if cancelled with 24+ hours notice.

These prices are only a guideline, please contact Nest Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Nest HomeCare

Person in charge

  • Afsheen Mughal (Registered Care Manager)

Nest Homecare Ltd Reviews (58)

9.9

Nest Homecare Ltd has a Review Score of 9.9 (9.920) out of 10, based on 13 reviews in the last 2 years.
Over all time Nest Homecare Ltd has 58 reviews.

Overall Experience
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Reviewer Connection to Nest Homecare Ltd
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Total of 58, showing 21-40
Review from Sandy T (Daughter of Client) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We only have praise for Nest Homecare and are so pleased that we chose them - a high calibre company.
Our mum, who has Alzheimer's, has been with Nest for a year now. From my first telephone call with the office, I knew that we were going to be in very good hands.
From the office staff through to
our wonderful carers, they have been professional, respectful, friendly, compassionate, communicative and have gone above and beyond supporting our needs.
We had to leave recently for personal reasons, which was a very sad day, but we are back and so very happy.
The care Mum receives is second to none. Our regular carers are knowledgeable, courteous, respectful, patient and have very big hearts and they always lift our mum’s spirits. This in turn gives us such peace of mind knowing Mum is in good hands.
I would, and have recommended Nest Homecare - a professional, friendly, well-run company. Thank you.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your very kind words - it is such a pleasure to help support your Mum at home. And we are delighted to have her back!

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Review from Nicolas G-S (Son of Client) published on 6 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nest Homecare provided excellent care to my mother in her last few months. The carers themselves performed their duties with great kindness. One lady was wonderful in organising care as required for my mother's changing needs and provided more help and support than I ever expected. I cannot praise Nest
Homecare highly enough.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you for your extremely kind words - it was an absolute pleasure to meet and get to know your Mother, and help support her at home.

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Review from Sandra H (Daughter of Client) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased that we found out about Next Homecare Ltd. They have provided fantastic support for my dad. Nothing is too much trouble and they provide an excellent professional service. The staff are all lovely from the carers to the management. Would thoroughly recommend.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much very kind words - it is an absolute pleasure to help support your dad at home.

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Review from Bryan C (Son of Client) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nest Homecare Ltd has been supporting my mother since late 2020 and I have been very impressed by the standard of care provided by the carers and by the responsiveness of the management. My mother has been looked-after on a daily basis by several different carers from Nest Homecare Ltd and without exception,
they have been kind, attentive and professional. In addition, the management always goes the extra mile to provide feedback and to make recommendations, as well as doing its utmost to accommodate last-minutes changes or requirements. The original enrollment process was reassuringly detailed, personal and the continuing communication between management to carers and management to me is regular and proactive. My access to the well-maintained website is also extremely helpful in giving reassurance and keeping me informed about the ministrations of the carers. In summary, I find the whole organisation to be caring, responsive and impressively well-run. I would recommend it without hesitation.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your kind words. It's been such a pleasure to help support your mum at home.

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Review from Mary T (Next of Kin) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the past year, Nest Homecare administration staff and Carers have given excellent support. They have shown a very caring interest whilst looking after a relative which is greatly appreciated.
Many thanks
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Many thanks for your kind words - it is an absolute pleasure to support your relative.

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Review from Linda J (Daughter of Client) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Nest Homecare highly enough. My dad and his wife have been using them for about 3 months, and are so happy with the care they receive. The staff are so friendly, kind and respectful. Not only do they help with their needs, but will sit and have a chat with them too. They really look
forward to them coming. Nest Homecare also arranged for extra safety aids to be installed which has helped enormously. Thank you, Nest Homecare for all the care that you give. It really is appreciated.
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Review from Paul M (Son of Client) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with the quality, compassion and proactivity of my father’s carers and I would heartily recommend this caring agency. All the staff that have attended have treated my parents with respect, warmth and empathy and do not hesitate to go the extra mile.
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Review from Amanda-Jane S (Daughter of Client) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was very difficult for my sisters and me to persuade my parents that the time had come to engage carers, not only for their benefit but for our peace of mind. My father is in the late stages of Parkinson's, is in a wheelchair and in need of assistance with virtually everything he does. My mother,
up until we were recommended to Nest, was his sole carer. Since we have engaged Nest, day-to-day care has been so much easier. They have a very detailed approach to care planning and risk assessment. I receive regular communications with the latest drug updates/mobility aides etc, which helps me to communicate with my fathers GP immediately. They also give regular updates on COVID to ensure both their staff and clients safety. The carers are absolutely fantastic with my father and have a great relationship with both him and my mother. Always cheerful and engaging whilst remaining totally professional. An all-round very caring and professional company who we would not hesitate to recommend.
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Review from Tom P (Son of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nest were tasked with a difficult situation as we were in lockdown during the pandemic. My mother was fighting cancer, was bed-bound as she was unable sit up or walk and had recently been sent to hospital with kidney failure. As the Coronavirus pandemic intensified, she was discharged from hospital
long before she was well. It meant I had to drive her home, with the seat adjusted as low as possible. She was in agony and getting her back into the house and up the stairs was difficult. The next day we got Nest in. They organised a plan for Mum, with Mum, quickly. They visited three times a day to get her dressed in the morning, to check her at lunch, and to prepare her for bed. It was surreal at first. This was a lockdown, but my house had never seen such a hive of activity. It was just me and my mum living there. Nest provided the appropriate PPE items at the entrance of the house for their employees. The carers quickly became friends to us. I would absolutely recommend them.
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Review from Glynis F (Daughter of Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no regrets in having engaged Nest Homecare to help maintain my parents in their home. They have been a wonderful support to all the family and have a very caring approach. The carers have been second to none and treated both my parents with care and respect. My mother had severe dementia and
they provided personal care for her up until her death in March 2020. They were there at the time of her death and helped support the family with the practical matters. Mum was very resistant to their help at times but they never faltered in their dedication to her. My father also struggled with her attitude to the carers at times but they took time to support him and developed an excellent relationship with him and their support continues to him in his own right.
The management are also extremely supportive and take time to listen to any concerns. They have been invaluable to the family during this difficult time when family have been unable to visit Dad. Thank you very much to you all.
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Review from Michael O (Son of Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is the service user, and he is very happy with the care and attention he receives. I receive emails updating and informing me of any issues/follow up requirements and these are timeous, accurate and professional. The carers attend the house reliably and on time.
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Review from Julie H (Daughter of Client) published on 20 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nest Homecare Ltd was very responsive and efficient in organising a short term care package for my parents following discharge from the hospital for my dad. The careers in attendance were always courteous and flexible.
The requirements for my parents were predominantly for domestic help and support
around the home and not for direct care. This was mangled very well, and my parents were very satisfied. Should we need to organise a care package in the future, they would happily engage Nest Homecare Ltd.
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Review from Wallis M (Niece of Client) published on 8 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Nest highly enough. They have made my life so much easier, and care for my uncle wonderfully.
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Review from Katherine K (Daughter of Client) published on 7 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nest were asked to provide twice daily care to my very frail and disabled father (91). They were with us for about 6 months. In that time they transformed the quality of my father's life and his overall well being. Nest were totally professional right from the start with very detailed care planning
and risk assessment. Liaison with the Doctors and the Council social services was never a problem. They managed both my parent's medication and cared for my father so well. As my parents were on the edge of moving into a care home, life was pretty precarious at times but they were always available any time of day/night and at weekends. The communication between teams was great and the few times I had to bring things to management's attention it was instantly dealt with. My father sadly passed away before Christmas 2019 but the difference they made to his life was significant. I truly can't recommend them enough.
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Review from Muriel (Wife of Client) published on 20 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. Lovely carers who managed really well coping with my husband who has severe dementia and is partially disabled. They were very patient with him and understanding of his disability. I would have no hesitation in recommending this care company. They really go beyond expectation and
nothing is too much trouble for them.
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Review from Katie C (Granddaughter of Client) published on 26 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was "resistant" shall we say to have care support to help her manage her hygiene and nutritional needs. She would only accept support from myself and on occasion my mother. Being extremely independent she didn't see the need, however, Vascular Dementia that she had slowly took her independence
away from her.
I have to commend Nest with working with us as a family to ensure that she was maintained at home, as this was her wish. The communication was key and the two carers were always on hand to discuss and go over a new plan of approach. In the end, I understand nan became a firm favourite of the care team and she as well enjoyed their visit.
I would encourage anyone who is looking for care input to consider Nest as their provider for their loved one.
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Review from Roger S (Client) published on 27 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had three carers during the ten days I used your service and they were all timely, pleasant, helpful and obliging.
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Review from Julie F (Daughter of Client) published on 19 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nest was recommended by the care home my father was in for respite. I felt they would only recommend them if they offered service of a high standard (as they had done) so that inspired confidence.


Care has been excellent and whilst my father was initially resistant, he wouldn't be without them now.

He looks forward to his visits and I know someone is checking on him daily which gives me peace of mind. Communication with us is excellent. (I find the portal visit notes invaluable).


My father was desperate to stay in his own home and Nest have enabled him to do this. Despite Vascular Dementia he is still very interested in people and really enjoys his chats with the carers. Not only is he kept safe, but they are providing invaluable company too. It's always difficult instigating care when a parent feels they don't need help, but Nest build a relationship very quickly and our initial worry that they would be dismissed on arrival each day proved unfounded as he's so happy to see them.

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Review from Ariane B (Niece of Client) published on 9 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with the level of care and feedback.
The carers tend to go beyond their normal duties to make sure that the elderly are happy and content.
Thank you for doing the very best.
I can rest assured that my uncle is happily taken care of.
Thanks to all the team.
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Review from Iain (Nephew of Client) published on 3 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Provide an excellent service for my Aunt who has dementia and any questions i had have been expertly answered with advise given as to how to more forward.
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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Nest Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.920 for Nest Homecare Ltd is calculated as follows: ( (69 Excellents x 5) + (6 Goods x 4) ) ÷ 75 Ratings = 4.92
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nest Homecare Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (2)

Nikki

Nikki Willcock

Job Title: Owner / Director Joined: 2018

Nikki is one of the co-founder's of Nest Homecare - her passion for caring is borne out of helping support her elderly father who lives with dementia to stay at home. By helping her father, Nikki realised that there were so many improvements that could be made to his life, and that is her focus on a daily basis.
Nikki lives in with her family in Windsor, holds a BA (HONS) Business Studies degree and many qualifications within the care sector including Level 2 in Dementia Care. Nikki is also a Dementia Friends Champion and an active member of the local Dementia Action Alliance.

Afsheen

Afsheen Mughal

Job Title: Registered Care Manager Joined: 2022

Afsheen joined Nest in 2020 as a Care Coordinator and has risen through the ranks to become a Registered Care Manager. Afsheen is responsive, kind, and so passionate about Nest staff and clients. Afsheen is studying for her Level 5 in Health and Social Care.

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