Nest Homecare Ltd

Claremont House, 70-72 Alma Road, Windsor SL4 3EZ

Nest Homecare is a home care provider based in Berkshire, Buckinghamshire, Surrey and the surrounding areas. They specialise in professional, quality and independent home care to enable clients to remain independent, safe and happy in their own homes.

Their person-centred, tailored service, is totally bespoke to each individual client's needs.

Owner : Nest HomeCare Ltd

Person in charge: Roasheen Ahmed (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 18

Staff Languages (other than English): Czech, French, Hungarian, Panjabi, Punjabi, Polish

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Nest Homecare Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Nest Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Nest Homecare Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for Nest Homecare Ltd is calculated as follows: ( (37 Excellents x 5) + (11 Goods x 4) ) ÷ 48 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Nest Homecare Ltd is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Nest Homecare Ltd has a Review Score of 9.8 (9.771) from 8 Reviews

Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nest Homecare Ltd?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nest Homecare Ltd

  • Client / Service User
    2
  • Daughter of Client/Service User
    2
  • Friend of Client/Service User
    2
  • Granddaughter of Client/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

A very professional organisation with well-trained staff who have taken the time to build a great relationship with my mother.

How likely would you be to recommend Nest Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Since appointing Nest Homecare to look after my elderly grandmother I have been relieved to find a care company that is caring and attentive to my grandmother's needs. During the initial meeting with the care manager the team were quick to understand the needs of my grandmother and have been incredibly supportive whilst she recuperates to full health.
The carers show up on time, are warm and friendly and go the extra mile when necessary.
There is an online portal which allows us to log in and see the notes from each visit. This was new to us but has proved to be invaluable, we can monitor from a distance medications, eating patterns and general wellbeing.
Highly recommended.

How likely would you be to recommend Nest Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have been impressed by the kindness and full care given to my very elderly disabled friend. The girls from Nest Homecare Ltd are all very friendly, thoughtful and have put my disabled friend at ease. She looks forward to their calls. They cope with difficulties and demands well.

How likely would you be to recommend Nest Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

My 91-year-old Mum became ill over Christmas 2017 and she is never ill, very worried about leaving her to look after herself in her beloved flat.
The manager from Nest Homecare came to see myself (son) and my Mum, we also invited another company.
The reason we chose Nest Homecare was a recommendation from another family but mainly because they asked what we wanted and provided it!
Timings, care coverage etc, all exactly what we wanted.
Highly satisfied, and I now have peace of mind my Mum is looked after so I can go to work happy :)

How likely would you be to recommend Nest Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

All the carers who've been giving care to my grandfather have been amazing! They genuinely care and encourage him, they talk to him with kindness, assertiveness, and positivity. They always check if everything is up to his standard (they go above and beyond! and always check with us, the immediate family, even though we have total faith and know they're doing a fantastic job!

Absolutely adore the carers and management!

How likely would you be to recommend Nest Homecare Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have found the carers that looked after my mum to be very kind and helpful and will give more than 100%. I am so pleased and it gives me and my family peace of mind that Mum is being well looked after. I would highly recommend this company.

How likely would you be to recommend Nest Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Although the first interview was very long, NEST had made a note of everything we had discussed and the carer was more than aware of the needs and so she was prepared and able to give excellent care with TLC and common sense. Thank you.

How likely would you be to recommend Nest Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

From the minute we spoke to Nest Homecare it was clear that their offer was superior to other 'carers' that we had encountered.
More importantly, this expectation has been followed through to the delivery, as they have fulfilled every promise made.
Their client has received first class treatment with dignity and compassion.
This has made the world of difference.
Thank you.

How likely would you be to recommend Nest Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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