Nest Homecare Ltd

Claremont House, 70-72 Alma Road, Windsor SL4 3EZ
Review Us
9.9 58 Reviews
  • Nest Homecare Ltd, Windsor
Nest Homecare is a privately-run homecare provider based in Windsor covering towns in Berkshire and South Buckinghamshire.

They specialise in providing professional, exceptional quality care and support to enable clients to remain independent, safe and happy in the clients' own homes. Their person-centred approach is totally unique and bespoke to each individual client's needs. They provide hourly visits, overnight (sleeping nights and waking nights) and Live-in (see areas covered below).

They offer a range of services including personal care, management and administration of medication, meal preparation, shopping and trips out, domestic chores and companionship. They are able to offer support for complex care including Catheter Care, Stoma and PEG. The care staff are experienced, highly-trained and Enhanced-DBS-checked.

They are proud to provide a specialised dementia service with experienced and well-trained carers who can provide practical advice, help and support on all aspects of living with dementia.

Nest Homecare is proud to be rated as 'Good' by the CQC (July 2023).

Areas they cover include Ascot, Bray, Datchet, Eton, Holyport, Maidenhead, Old Windsor, Sunningdale, Sunninghill, Wentworth, Windsor, Virginia Water and Wraysbury. They also provide line-in care services in the South Buckinghamshire area including Amersham, Beaconsfield, Chalfont St Peters, Denham, Henley, Gerrards Cross, Marlow, Taplow.
Show Nest Homecare Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £38
  • Weekly Live-in Care Fees: £1500 – £1800

Fees will be confirmed during enquiry and /or assessment stage.
No charge for cancelled visits if cancelled with 24+ hours notice.

These prices are only a guideline, please contact Nest Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Nest HomeCare

Person in charge

  • Afsheen Mughal (Registered Care Manager)

Nest Homecare Ltd Reviews (58)

9.9

Nest Homecare Ltd has a Review Score of 9.9 (9.920) out of 10, based on 13 reviews in the last 2 years.
Over all time Nest Homecare Ltd has 58 reviews.

Overall Experience
  • 49
  • 9
  • 0
  • 0
  • 0
Date Published
  • 58
  • 0
  • 6
  • 13
  • 45
Reviewer Connection to Nest Homecare Ltd
  • 21
  • 9
  • 7
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 58, showing 1-20
Review from Anton W (Son of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last year, my father rapidly became quite frail and confused, culminating in a fall and a stint in hospital. A manager from Nest visited at very short notice to review his needs. They were so knowledgeable, kind, and professional and stayed with Dad for well over an hour to discuss his care options,
which were put in place only a few days later. Since then they've been outstanding. Their managers are always available and administer every possible aspect of his care, 24/7/365, which is wrapped up in his hourly fees at no extra cost. Nothing is too much trouble, from pharmacy collections, to arranging last minute extra care over Christmas. The carers themselves are brilliant and Dad loves having them around. I couldn't recommend this care company enough!
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your very kind words regarding the care for your Dad - we really aim to put 110% into helping support people to remain in their own homes, and we're delighted that we're able to do this for your lovely father.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C M (Son of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were entirely happy with the care and attention received from Nest. They enabled my father to live and die at home with dignity. Both their management and carer were supportive and understanding.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your kind words - it was our absolute pleasure to help support your Dad at home and he's very much missed.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth R (Daughter of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
To the management and all the amazing carers at Nest Homecare, myself, my brothers and my sister want to say thank you for looking after our parents. We couldn't have asked for a better company. The carers, all so professional, experienced and kind went above and beyond to care for our Mum and Dad.
Sadly, our Mum passed away in June 2024, which left our Dad living on his own. We upped the times your carers would come to be with him daily which was such a comfort to him and us. He has made some lovely friends with your carers. I highly recommend Nest Homecare. Many thanks for everything girls.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much to you and all your family - we all absolutely loved helping support your parents, and it was such a sad loss when your Mum passed. Thanks again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R F (Daughter-in-law of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nest have been providing care for my family member for a few years now but we have recently increased their package. They try to provide continuity in the carers and are very understanding of my family member's individual needs. They give care with dignity and a smile.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thanks so much for your very kind words. It's our pleasure to be able to have helped to support your family member for so long at home. Best wishes

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachel A (Relative of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law's partner, at 92 years old, was already receiving fantastic care from Nest, with two visits per week while my mother-in-law was travelling. Despite his age, he is strong-willed and insists on going to the shops alone, taking long walks, and staying active. Unfortunately, he suffered
a fall on one his his little adventures and was taken to A and E.
Upon his return home, I contacted Nest, and they immediately sprang into action, increasing his visits and providing excellent communication and guidance on the next steps and longer-term planning. Thanks to their support, he made a quick recovery and we feel confident of his ongoing care through the help of Nest.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your kind words - we will always do our best to assist in any situation, and we really enjoy helping support your family member.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawn C (Daughter of Client) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia but was still living on her own. The care given was exceptional.
The caregivers were caring, understanding, and interested in what Mum had to say. Mum really liked them and was excited when they were due.
I can not fault them at all. When it was obvious to them that Mum needed
more care in different areas I was told immediately.
We carried on with the care provider until they advised that she could no longer be safe when she was on her own.
Mum is now in a nursing home near me in the area, and often talks about the lovely girls who looked after her!
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your lovely words, we really loved helping support your Mother and we're happy she's doing so well.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gordon R (Son of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nest has given excellent service to my 90-year-old mother. They were quick to respond when her need for care became apparent and added her to their schedule seamlessly. All of the carers are very professional and extremely kind, as are the office staff. I have no hesitation in recommending their services.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your kind words and we will make sure these are passed on to the staff who supported your lovely Mother. It was such a pleasure to have met her and to have helped to support her. Very best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lesley S (Daughter of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother was admitted to hospital this spring and it became apparent to me that upon discharge she would need some support to continue living at home. I felt Mum needed some full-time care initially to enable her to gain confidence to be able to live back at home and due to a family wedding
and childcare duties I felt I was unable to provide this care. Nest quickly found someone to live in for 3 weeks. The carer was brilliant. Mum's personal needs were met and the house was spotless. Mum regained enough confidence for us to be able to reduce the visits to 1 hour per day. I have found the team to be very approachable, caring and sensitive to Mum's needs. At first, Mum was reluctant to consider needing help but she now sees that this is the best way to maintain her independence at home. I live about 45 minutes away from Mum and have other family responsibilities so cannot visit every day. I would highly recommend Nest to anyone who is in need of care help at home. Thank you.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your lovely words - your Mother is an absolute pleasure to support her at home. The staff really look forward to seeing her every day and we're delighted to have helped her rehabilitate after her hospital stay. With very best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sharon W (Daughter of Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend these guys. Their care manager was just amazing and despite ringing at 5:30 pm as an emergency had care set up very soon. We didn't get to use them that long as sadly my mum passed away. The care manager was just amazing and her communication was perfect. Thank you for your
support in such a tough time. Mum had Alzheimer's and my dad was at home with my mum and they supported them both and myself as the daughter.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your kind words - it was a pleasure to know you and your lovely Mum and Dad, even though it was for a short time. With very best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison B (Daughter of Client) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Nest shortly after our Father passed away in February due to our mother having Alzheimer's and found them to be very caring and considerate of our situation. We initiated a home visit to assess my Mother's needs and they were very thorough and friendly and put Mum at ease. They chatted
easily with her to find out her likes and dislikes in order to find a carer that would fit perfectly. We are now into the 4th month of having a live-in carer with Mum, both the main carer and break cover carer are lovely happy people and they are so kind, caring and considerate and look after our Mum so well, Mum is settled and we feel happy knowing she is safe and being well looked after. I highly recommend Nest.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

We cannot thank you enough for your kind words - it's such a pleasure to help support your amazing Mother at home, and to have met yourself and your sister. It's very humbling knowing that she is able to remain at home with our support. Thanks again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Caroline G (Power of Attorney of Client) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We hired Nest for a friend with dementia. She had three visits a day, one hour per visit. She also had a period of 3 weeks with a live-in carer. The carers have been so kind. They really care. They'd give her the medication, were very thorough, would help her keep clean, and would do little quizzes
with her to help with the memory. They took her to appointments, to do shopping, and even out for a coffee. They made sure she'd eaten, and if she hadn't they would cook something for her. They had a good understanding of my friend's health requirements and I can't recommend them highly enough. The office regularly kept in touch with me, and being able to read the carer's report of each visit was very helpful.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you for your kind words - it was really such a pleasure to help support your lovely friend at home. Best regards.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M H (Daughter of Client) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the service Nest provide for my elderly mother. The carers are conscientious and helpful. It’s a relief to know that someone is visiting Mum twice a day and she looks forward to their visits.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your kind words, it's an absolute pleasure to help support your mum at home and the team really enjoy seeing her.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E P (Daughter of Client) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not fault the care Nest have provided! Over several years they provided extra care at short notice when we had a crisis and the kindness of one particular carer when my mother had a fall was above and beyond!
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your kind words and we're happy that we were able to assist in a crisis. Very best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karin O (Wife of Client) published on 26 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care that is given by Nest Homecare to my husband. My husband is also very happy to see two of them twice a day. The carers are mostly dressed in carer-appropriate clothes; they are friendly and courteous to my husband and are usually happy to be here in our house.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your kind words. We really appreciate them and very much enjoy helping support them at home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P P (Client) published on 8 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers provided for post-operative care were all very nice and very helpful and were on a schedule done at very short notice when a previously booked service had to withdraw. I appreciated the prompt and pleasant 'stepping into the breach' by the Nest HomeCare management.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you for your kind words - it was a pleasure to help support you post-op and we enjoyed visiting you very much.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison F (Daughter of Client) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nest has looked after my elderly mother, in her mid-nineties, twice: the first time when she experienced a hip replacement and then in September this year (2022) when she had a shoulder replacement. She is very independent and resistant to anyone helping her but she appreciated the very sensitive
and competent care she received from some exceptionally kind care assistants. My mother lives in Berkshire whilst I live in Merseyside and am coping with serious health issues of my own: therefore, whilst my mother recovered from surgery, it was a worrying time for me but I was always able to speak to the Nest team and share my concerns. They always understood, so they helped me a lot. The flexibility of the Nest offer is very attractive: they can tailor make their support to each individual, according to need and they can upscale or downscale the number of hours offered, again according to what is required. We will certainly turn to them again when we need further help.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for your kind words. We really enjoyed helping support your mum at home. Thank you and Best regards. Nikki

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P M (Daughter-in-law of Client) published on 26 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you’re looking for live-in care, don’t bother looking elsewhere. We found Nest online 15 months ago as we needed a live-in carer for my elderly mother-in-law. We’ve been more than impressed by their professionalism, level of customer service, responsiveness, practical help, the standard of carers
provided and post-service support when the time came for a move into a nursing home environment. Help, support and advice were invaluable. A key marker for us was the fact that they have very happy employees, always a good sign of a good employer.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much for the wonderful review. It was our absolute pleasure to support your mother-in-law.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Son of Client) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The full-time home care provided by Nest for my mother was for only a brief period but the time, effort, work put into the preparation for the care was exceptional, ensuring that my mother, with dementia, mobility and other issues, was taken from hospital as quickly as possible into a safe place at
home where she could care for in her familiar surroundings. The manager involved went well beyond what I would expect her to do ensuring that my mother was taken from the hospital and well cared for. The carer herself dealt with the situation and my mother with great patience and skill, including preparing at very short notice (40 mins) for her long journey to a nursing home to be with my father. I would thoroughly recommend.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much - it was a pleasure to help support your Mother at home. We wish her well.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Matt C (Client) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first meeting with Nest Homecare and the assessment of my mother with Dementia to the sad day I finally had to ask Nest to take my mother to a Care Home, they took care of everything that was required. From food shopping to visits to the doctor, to the care and company at home my mother required.
I have nothing but praise for the entire team at Nest, the staff care about what they do and who they care for.


Not living close to my Mother and not having much help, it was a massive relief when I asked Nest to start daily visits. Highly recommend.

Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you so much - it was a pleasure to know your Mum and help support her at home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J F (Client) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been extremely pleased with the help I have had from the girls. Sometimes I don't have enough things for them to do in the time allocated to me.
Reply from Nikki Willcock, Director at Nest Homecare Ltd

Thank you for your kind words - it's a pleasure to be able to help support you at home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Nest Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.920 for Nest Homecare Ltd is calculated as follows: ( (69 Excellents x 5) + (6 Goods x 4) ) ÷ 75 Ratings = 4.92
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nest Homecare Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (2)

Nikki

Nikki Willcock

Job Title: Owner / Director Joined: 2018

Nikki is one of the co-founder's of Nest Homecare - her passion for caring is borne out of helping support her elderly father who lives with dementia to stay at home. By helping her father, Nikki realised that there were so many improvements that could be made to his life, and that is her focus on a daily basis.
Nikki lives in with her family in Windsor, holds a BA (HONS) Business Studies degree and many qualifications within the care sector including Level 2 in Dementia Care. Nikki is also a Dementia Friends Champion and an active member of the local Dementia Action Alliance.

Afsheen

Afsheen Mughal

Job Title: Registered Care Manager Joined: 2022

Afsheen joined Nest in 2020 as a Care Coordinator and has risen through the ranks to become a Registered Care Manager. Afsheen is responsive, kind, and so passionate about Nest staff and clients. Afsheen is studying for her Level 5 in Health and Social Care.

Frequently Asked Questions about Nest Homecare Ltd

What Type of Services does Nest Homecare Ltd offer?

Nest Homecare Ltd offers Home Care.

How many Carers does Nest Homecare Ltd employ?

Nest Homecare Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nest Homecare Ltd to verify any information. View our terms and conditions. Nest Homecare Ltd has an Enhanced Service - more info.