Carefound Home Care (Wilmslow)

Carefound is as outstanding as the CQC report says. They have provided a genuinely caring service for my mother-in-law since Nov 2021. Management and care team work together to ensure great continuity of care with the minimum number of carers possible, both of whom are wonderful. Great communication with the family and well trained (including in dementia care). My relative was very resistant to the idea of carers before they started, but they quickly formed a rapport. Their visits now brighten her day, keep her more in touch with reality, make our lives less stressed, and her house more under control, eg food not hidden and rotting! They deal sensitively with her needs and wishes and are enabling her to remain at home for longer than we expected. They have also dealt well with mini-crises, eg with her having gone out unexpectedly before their visit. They are based mainly in Wilmslow; we are a little out of the area and are glad to have found them - hope they expand more!

Extremely grateful.

Reliable service, we're satisfied.

We chose Carefound Home Care (Wilmslow) to help look after my parents (in their mid/late 90s) several years ago as my sister and I do not live locally and most of the burden was falling on my dad. We wanted a small, local agency where we could be sure there would be a more personal service and continuity of care, something which was not guaranteed with the bigger agencies. We have not been disappointed and the fact that my parents have the same carer week after week is a big plus. All the carers they have had from Carefound over the years have been kind, caring and efficient and we have been very happy with the service, also from the office staff who are always at the end of the phone. I would have no hesitation in recommending them.

Carefound Home Care looked after my mum when she was, unfortunately, developing very challenging dementia with hallucinations and agitation during Covid lockdown. My dad was struggling to look after Mum at home and care homes carried a high risk of Covid and its consequences. I can only say the kindness and care that all the staff showed both in the office and the face to face carers was of the highest level. Simply put, my dad couldn’t have done it without you and we will never forget the kindness, patience, empathy and care you all showed. All the carers were excellent but particularly two of the carers were amazing. Mum's needs were eventually too great to be cared for at home but Carefound's care allowed her to stay at home until it was safer to be in a care home and for that we will always be grateful.

The carers are all very professional but more importantly, they are friendly and funny and will always go 'the extra mile'.

Carefound Home Care were invaluable in supporting my mum (failing fast with vascular dementia) and my dad (her primary carer). The carers were hugely competent, compassionate, caring and injected real warmth and humour. They looked after my mum really well, spotted health issues and made excellent suggestions about how to make her home safer for her. They also really supported my dad. They also were very vigilant about keeping my mum and dad safe and it was Carefound that called me to say that the time had come to move Mum into a care home. Since then, the carers in their own time are still popping in to check that my dad is OK. I could not ask for more - exceeded my expectations of carers!

We are very satisfied with the services both from the management point of view and the work around the house. Pleasant service.

My mum had daily lunchtime support from the wonderful team at Carefound Home Care (Wilmslow) from September 2020 until January 2021 when she moved into residential care. We honestly can’t fault the support she received. She loved the daily visits and the carers were fantastic - so good-humoured and friendly but ever-vigilant in their care of her. The reporting system is fantastic and enabled us to keep the carers up to date with any news affecting Mum as well as hearing daily how the visits had gone, and all this in the midst of the Covid pandemic! We only wish that our relationship with Carefound could have lasted longer. We wholeheartedly recommend their services and wish the whole team every good wish for the future.

In our experience, Carefound will look after your loved ones well, and come to feel like family.

I am satisfied with the help I get. I feel the new carers could do with a little more training. I love them all!

Pleasant conversations once a week. Cleaning satisfactory, help given if needed.

Has more than met our needs. Thanks

Highly professional and caring service that extends to the office staff. Excellent communication between office staff and family.

I would like to see more training in personal care, catheter and showering etc. Also if possible some knowledge of what to expect when caring for Parkinson patients.

A totally committed personal service matched us with a great carer. Unfortunately, Carefound Home Care (Wilmslow) are so popular that our needs could not be matched for ongoing work but I will always think of them for respite. Professional and warm and totally happy to recommend them.