Carefound Home Care (Wilmslow)

An excellent service. The staff are friendly and understanding. Their visits involve lots of laughter.

Very thorough and efficient. Look after me very well.

Extremely satisfied with all areas of the service.

Whilst most of the carers have been excellent I have had continual issues with management about trying to ensure the number of carers is kept to a minimum due to my husband's anxiety - this has proved to be very difficult. Have had issues with times of calls where extra calls were put in place but with no discussion on what time would be best and call times being changed with no notification. Management only want to communicate by email and seems extremely reluctant just to pick up the phone and talk to me. Due to the issues with management, I have had to unfortunately find another agency. Get rid of the management and pay the carers a decent wage!

Carefound have been providing 2 hours per day (morning and afternoon) supplementing the work of a live-in carer, and providing the legally required second person in hoisting. They began in November 2021 and ended in January 2024, because the funding model involving the local council was insufficient - I regret that.

We used Carefound for my mum for five months, gradually working up to 24/7 care. We were very happy with them and, in general, found the carers to be of a very high standard in terms of professionalism and pride in their job. The management were very clear in their communication and, as we needed to increase the level of the care, the discussions around the options available to us.

In my experience of Carefound I have had no problems. They are always helpful on the phone if I have to alter the arrangements. My carer is willing to do anything I've asked of her! I can't at this time think there is anything else I need, but to know they are there in the future is comforting.

Thanks very much to the team at Carefound Home Care who were both professional, understanding and most important, caring.

We needed extra care support for my father and from engagement to care provision, our experience has been very good. The management team were very efficient in arranging the care and with communications with the family. Whilst my father was well cared for and found all the carers supporting him kind, helpful and supportive.

I would like to thank all concerned in my aunt's care.

We look forward to working with you again in the future.

My father is happy with the service. We have no other home care company to compare with however, so hard to recommend. I feel management could try to deal with some issues more directly rather than involving me. I have felt like piggy-in-the-middle on a couple of occasions. Standard has fallen below expected level at times, nothing serious but disappointing. Carers should be better paid, in my opinion, so need to reduce management costs.

The company provided twice daily care visits for my 93-year-old brother-in-law with late-stage dementia. The care, compassion and consideration by managers and staff from the initial needs assessment to delivery of care were exemplary and always professional. The three, regular carers rapidly developed a warm rapport with their client who they treated with respect. He welcomed their presence, greeting them as friends. They were always mindful of his wishes while ensuring his needs, as identified in the care plan, were being met. I have huge respect for, and could not have been more impressed by, those three dedicated carers. In addition, the company uses an online system that means family members can read (and respond to) the observations posted by the carers during their visits. I have no hesitation in recommending this company for its excellent care-at-home. It employs sensitive, empathetic individuals who are well-trained and experienced in the care of clients with dementia.

I am very satisfied with the care that is even by all the carers that I have. I would wish that there was more communication between the office and clients.

Very caring staff who interact well with my dad. They have his best interests at heart and are very good at letting the family know if there is anything we should be aware of. Very reliable and backed up by an approachable and efficient admin team.

Good. Treated with dignity and care.

A truly caring service provided with expertise and friendliness from day one. Totally reliable care given from carers and administration staff.

The carers are wonderful with our mum and very supporting to her and us. We are very grateful for their kindness and support at a very difficult time in our lives. Thank you.

Thank you all at Carefound.

Carefound is as outstanding as the CQC report says. They have provided a genuinely caring service for my mother-in-law since Nov 2021. Management and care team work together to ensure great continuity of care with the minimum number of carers possible, both of whom are wonderful. Great communication with the family and well trained (including in dementia care). My relative was very resistant to the idea of carers before they started, but they quickly formed a rapport. Their visits now brighten her day, keep her more in touch with reality, make our lives less stressed, and her house more under control, eg food not hidden and rotting! They deal sensitively with her needs and wishes and are enabling her to remain at home for longer than we expected. They have also dealt well with mini-crises, eg with her having gone out unexpectedly before their visit. They are based mainly in Wilmslow; we are a little out of the area and are glad to have found them - hope they expand more!