Unit 25, Basepoint Business Ctr, Stroudley Road, Basingstoke RG24 8UP
Group : Caremark
Person in charge: Kirsty Nash (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 10
Care Offered: Personal Hygiene Care
Latest Care Quality Commission* Report on Caremark (Basingstoke & Deane): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8 (maximum of 10) for Caremark (Basingstoke & Deane) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Caremark (Basingstoke & Deane) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Caremark (Basingstoke & Deane) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Caremark (Basingstoke & Deane) is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Caremark (Basingstoke & Deane) has a Review Score of 8 (8.000) from 1 Reviews
Review submitted from a Website Submission by Pamela R (Client) on Sunday 30 July 2017. Relates to July 2017.
Service and care received from your nurse has been second to none and nothing has been too much trouble for her. I cannot praise her and the organisation highly enough. I have never been made to feel I was a nuisance or a time waster, thank you.
How likely would you be to recommend Caremark (Basingstoke & Deane)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Kerry Dyson, MD at Caremark (Basingstoke & Deane) responded to this review on 02 Aug 2017:
Thank you for your comments which I'll pass on to the team. It really was a pleasure to help and you know where we are if you need us in the future.
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