Caremark Basingstoke & Deane

Office 12, The Manor House, Lutyens Close, Chineham Court, Basingstoke RG24 8AG
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10 32 Reviews
  • Caremark Basingstoke & Deane, Basingstoke
Caremark Basingstoke and Deane is a provider of home care services in the area.

Services include personal care, light domestic tasks, shopping, medication assistance and companionship.

Clients are treated with dignity and respect at all times by the highly qualified staff.

Staff are only selected once they have been fully CRB and reference checked.
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Care Provided by Caremark Basingstoke & Deane

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

Our prices vary depending on the services required by each client

These prices are only a guideline, please contact Caremark Basingstoke & Deane to find out the exact price for your requirements.

Contact Caremark Basingstoke & Deane to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Caremark Basingstoke & Deane to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Kirsty Nash (Care Manager)

Caremark Basingstoke & Deane Reviews (32)

10

Caremark Basingstoke & Deane has a Review Score of 10 (9.976) out of 10, based on 14 reviews in the last 2 years.
Over all time Caremark Basingstoke & Deane has 32 reviews.

Overall Experience
  • 30
  • 2
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Date Published
  • 32
  • 2
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  • 14
  • 18
Reviewer Connection to Caremark Basingstoke & Deane
  • 12
  • 10
  • 5
  • 2
  • 2
  • 1
Total of 32, showing 21-32
Review from C G (Daughter of Client) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My whole family's experience with every single member of staff within Caremark, Basingstoke, has been an eyeopener. They all show great compassion, reassurance, kindness and openness. They are all very thorough when washing my mother and are very observant in highlighting any issues with new and existing
sores. They also work well as a team.
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Review from Jane S (Daughter of Client) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choosing a care provider for your loved one is a very difficult and emotional decision. However, we couldn't be more grateful for the care and support provided by the wonderful team at Caremark Basingstoke. We really want to keep Dad at home for as long as possible, and Caremark is making this possible.
The team have integrated an extension of our family. The care they provide is second to none! Thank you, you are all amazing.
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Review from Dot C (Wife of Client) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's very unhappy to have carers at first but now he's happy. All the carers are very helpful, caring and made him feel at ease. Cannot fault them, they are an amazing bunch. Many thanks for all you've done.
Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane
Thank you for your kind review, we know many people worry about having carers at first so we're happy to have managed to change your husband's mind.
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Review from P C (Client) assisted by family/friend published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, Caremark (Basingstoke & Deane) deliver a brilliant care package. There are 1 or 2 carers that spoil it for the rest, but we wouldn't like to change carers.
Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane
Thank you so much for your review. We'll follow up with you to review any issues with carers which we will address as quickly as well can.
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Review from J W (Daughter of Client) published on 21 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my Mother is excellent. She is treated with dignity and respect. I know she can be 'hard work' but the carers are always patient with her. On the occasions I or my sister are present with the carers, we are very impressed with their dedication to care for my Mum and provide her
with all that she needs. During the COVID-19 lockdown, their care remains excellent.
Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane
Thank you for your kind words, J W. It's a pleasure to offer support to your family and to hear that we're maintaining the high standards we've always set for ourselves, even at this most difficult of…read more
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Review from Michael P (Partner of Client) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark is very good care and they are always there when you want them. Nothing is too much for them.
Reply from Kerry Dyson, Managing Director at Caremark Basingstoke & Deane
Thank you so much for taking the time to post your review. It's always great for the team to get feedback and hear that their hard work and dedication is appreciated.
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Review from Margaret K (Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I have been a client of Caremark, since March 2019, I have always been treated with care and kindness. Nothing is too much trouble for them and I would happily recommend them.
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Review from L B (Client) assisted by family/friend published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are flexible, efficient, cheerful, obliging and neat and tidy.
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Review from Adrienne T (Daughter of Client) published on 19 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
They are a vast improvement on the previous care agency mum employed.
Have never let us down, and are trust worthy.
The management are always available to talk about any worries and help where possible.
The carers are friendly and have time for a chat with mum, but always carry out all of the tasks
asked of them.
We would definitely recommend them to anyone in the Basingstoke area.
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Review from Jacqueline W (Wife of Client) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found them very organised and very much geared to the clients well being and making sure the client and family knowing what was happening if there was a problem. The carer give to client is good and they are always cheerful and concerned for the well being of the client.
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Review from Patricia H (Client) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are very willing and helpful and nothing is too much trouble for them to do.
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Review from Pamela R (Client) published on 2 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Service and care received from your nurse has been second to none and nothing has been too much trouble for her. I cannot praise her and the organisation highly enough. I have never been made to feel I was a nuisance or a time waster, thank you.
Reply from Kerry Dyson, MD at Caremark Basingstoke & Deane
Thank you for your comments which I'll pass on to the team. It really was a pleasure to help and you know where we are if you need us in the future.
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Current Review Score: 10.0 (9.976)

Overview of Review Score

The Review Score of 10 (9.976) out of 10 for Caremark Basingstoke & Deane is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for Caremark Basingstoke & Deane is calculated as follows: ( (81 Excellents x 5) + (2 Goods x 4) ) ÷ 83 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Basingstoke & Deane is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Kirsty

Kirsty Nash

Job Title: Care Manager Joined: 2017

Kirsty has been with Caremark Basingstoke since we started and is the beating heart of the company. Patient, caring and supportive she has over 30 years of experience in the care industry and has made Caremark Basingstoke and Deane into one of the most trusted and respected care companies in the area.

Cheryl

Cheryl Rogers

Job Title: Care Co-ordinator Joined: 2020

Cheryl has been with Caremark Basingstoke for 3 years and moved into the role of Care Co-ordinator 2 years ago. A great organiser, she plans the rotas and makes sure clients are safe and calls are always covered.

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