Caremark Watford & Hertsmere

95 St Alban's Road, Watford, WD17 1SJ
Review Us
9.8 41 Reviews
  • Caremark Watford & Hertsmere, Watford
At Caremark Watford & Hertsmere, they believe that care should be as unique as the individuals they support. They are a CQC ‘Good’ rated (CQC, December 2018) domiciliary care provider committed to delivering high-quality, person-centred care that promotes independence, dignity, and well-being.

They provide a wide range of services including personal care, respite care, live-in care, companionship, medication support, dementia care support, Home help, support with shopping/running errands and specialist care for complex needs.

Whether you require short-term assistance or long-term support, they create bespoke care plans tailored to your lifestyle and preferences that can be varied as often as you wish.

As a Compassionate team of professional carers, they aim to fit in with your lifestyle and can adapt their support to suit you or your loved one's changing care needs.

THEY ARE GREAT AT LISTENING

At Caremark, they aim to fully understand client's precise needs and preferences and tailors a Care & Support Plan.
When you or your loved ones are completely happy with the Care & Support plan, Caremark will arrange a preliminary meeting with a care worker before the service begins.

THEY ONLY RECRUIT THE BEST CARE WORKERS

They have a team of care workers who are carefully selected based on their competence in dealing with specific care requirements.
The care staff are dedicated to enhancing the quality of life for clients with focus on respect, reliability, and kindness and enabling them to remain safe and comfortable in their own homes.
All the care staff are friendly and easy to be around, so it never takes long to feel comfortable with them around.

Contact today to find out how they can support you or your loved ones.

Show Caremark Watford & Hertsmere on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £30
  • Weekly Live-in Care Fees: from £1400

These are the pricing guidelines for care. Please note that the final prices may vary depending on the client’s individual needs and the outcome of their care assessment.

These prices are only a guideline, please contact Caremark Watford & Hertsmere to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Dana Dracinschi (Registered Manager)

Caremark Watford & Hertsmere Reviews (41)

Total of 41, showing 1-20
9.8

Caremark Watford & Hertsmere has a Review Score of 9.8 (9.783) out of 10, based on 14 reviews in the last 2 years. Over all time Caremark Watford & Hertsmere has 41 reviews.

Overall Experience

  • 29
  • 11
  • 0
  • 0
  • 1

Date Published

41
6
6
14
27

Review from Suhair N (Daughter of Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an excellent service in every sense of the word, since then my mother has been doing nothing during the day. Before the carers come , my mother was extremely lazy, she did not walk, she only slept and ate during the day, the term took care of my mother, they were patient with her without getting
angry or nervous,
Excellent staff.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you so much for your kind words. We're truly grateful for your feedback. It means a lot to know that our service has made such a positive difference in your mother's life. Hearing that she is now more active and engaged during the day brings us great joy.Our team is dedicated to providing care with patience, compassion, and respect, and we're so glad that this has been your experience. We will make sure to share your appreciation with the entire staff - they will be very touched to hear it.Thank you again for your trust.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Roger H (Client) assisted by family/friend published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased I was offered the same service as my wife. I have been very pleased with the service. They help me with my washing and dressing I found out that they are very helpful and if I am sore they treat me with care. They are always there to get me ready for my clubs and they ask me what
time I have to be ready they ask me if I had a good night. I can't praise them enough for what they do for me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Terry F (Friend of Client) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The male carer is a highly professional individual with a caring and kind attitude.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you so much for your kind feedback. I'm very pleased to hear that you've had such a positive experience with the male carer. It's always encouraging to know that his professionalism, kindness, and caring attitude are being recognised and appreciated. I'll be sure to pass your message on to him-I'm certain it will mean a great deal.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan H (Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very helpful, considerate and goes beyond if I am in trouble. She always looks smart and has all the gloves etc with her. She is always on time and if she has to be early then the time I am allotted she always tries to help. She always has a smile on her face and always asks if I have had
a good night and am sore anywhere.

Reply from Shuchi Puli, Managing Director at Caremark Watford & Hertsmere

Thank you for taking time to review our care services. I am glad to hear passionate and professional care is delivered on time with cheery smiles every day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P M (Sister of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Was very happy with the care received overall for my brother. He liked the consistency of the carers available to him as well and felt they understood his needs. They were very kind and considerate and always happy to assist him by keeping everything dignified.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you for sharing your feedback. We appreciate your input and are grateful for appreciation . We value your experience and will continue to strive for excellence in our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M G (Son of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pragmatic, clear and respectful advice on the options available and pricing. Proposed care options were among the best I looked at in terms of price / quality balance. Staff are clearly engaged and passionate in their work

Reply from Shuchi Puli, Managing Director at Caremark Watford & Hertsmere

Your review of our care services is greatly appreciated. Thank you for your trust and support!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Partner of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Caremark now for the past 4 years. My partner is bedbound and needs help with his meals and personal care. Overall the service has been excellent and my partner likes the regular carers and has a good experience. They are always attentive to his needs and ask him if he is comfortable
before leaving him. I can trust them to do their job and cater for his needs when I am unavailable due to shopping or appointments.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you for reviewing us and boosting our hard-working care team with positive comments. We are pleased to hear how happy you and your partner are and what difference we can make in your life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B A (Son of Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care my mum receives from Caremark. The regular carer is outstanding. I am very demanding about the level of care my mum receives. She meets those expectations. Thank you Caremark and the regular carer for giving me peace of mind that my mum is cared for.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you for your lovely words. Is our pleasure taking care of your mum and thank you for trusting us over the years.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley S (Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are not enough words of praise to describe two members of staff in particular. They are kind and caring and very efficient. Always here on time with a smile when I'm feeling down. I love them like my family. Nothing is too much trouble for them. They have helped me from lying in bed to walking
on my zimmer frame.
Thank you to these two particular members of staff!
Thank you Caremark!

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you so much your sharing this experience with us. All your kind words make us go forward. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John C (Wife of Client) assisted by family/friend published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are efficient, friendly and polite. They are reliable and professional. We are happy with the care they provide. The only tweek is the timing as sometimes it can be a bit haphazard.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you for your lovely words. This review means a lot for our team, who are working hard to achieve the premium care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Trevor D (Friend of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service by Caremark and dealing with the manager was exceptional. Not once was there any issue too much trouble in dealing with my aunt. I feel that the care provided was fantastic.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you for your kind words and this review means a lot to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jodi G (Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to say how outstanding my carer is. She has helped me so much over the last few months and has been so good with my care needs. She is very hardworking, takes extra care and attention to her work and goes the extra mile to make sure I’m ok. Caremark should be very
proud to have her as a member of their team.

Reply from Shuchi Puli, CQC Registered Care Manager at Caremark Watford & Hertsmere

Thank you for your kind words for our care and support worker and this review means a lot for the whole team, who are working hard to achieve the excellence in care at home services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Derek T (Son of Client) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always pleasant and helpful and supports Mum's needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A S (Daughter of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are satisfied with the service provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paula J (Daughter of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is genuinely cared for by the lovely carers and management at Caremark. They are professional, efficient, thoughtful, kind, pragmatic, hard-working and they genuinely care. I feel that my mother is in safe hands and that her independence is valued and respected and she has a lovely chat with
her carers who know her so well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ionela B (Great-Niece of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very satisfied with this company and I am still. I recommend with all my heart, the managers and employees of this company are people who truly care and put their heart into everything they do. The staff and management take care of customers from A to Z, care, communication and affection, they
offer all the staff as well as management for people with various kinds of difficulties.

Reply from Dana Dracinschi, CQC Registered Care Manager at Caremark Watford & Hertsmere

Thank you for taking the time to review us. Your kind words are highly appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison W (Wife of Client) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable and friendly. A great help to my husband.

Reply from Shuchi Puli, Manager at Caremark Watford & Hertsmere

Thank you for your encouraging feedback to our hard-working care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Client) assisted by family/friend published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are polite, caring, helpful and very good timekeeping.
Very hard to comment as only been having for two weeks but so far all good.

Reply from Shuchi Puli, Manager at Caremark Watford & Hertsmere

Thank you for taking the time to review us and your kind words for carers means a lot to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Sister of Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been supported by Caremark agency for the last few months. She finds your help and assistance very useful. She has had a good experience with Caremark carers. They always try to be on time. They are friendly and hardworking people, caring and professional. My sister really appreciates
Caremark's service and help.

Reply from Shuchi Puli, Care Manager at Caremark Watford & Hertsmere

Thank you for reviewing us and boosting our hard-working care team with such positive comments. We are pleased to hear how happy you are and what difference we can make in life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Wife of Client) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the company, Caremark. The staff are very hardworking, pleasant and friendly and will go out of their way to help to make you comfortable.
Caremark if the company for me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Caremark Watford & Hertsmere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Caremark Watford & Hertsmere is calculated as follows: ( (65 Excellents x 5) + (18 Goods x 4) ) ÷ 83 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Watford & Hertsmere is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (5)

Shuchi

Shuchi Puli

Job Title: Managing Director

Joined: 2015

As the Managing Director of a domiciliary care service, I am an experienced healthcare executive with a strong commitment to providing high-quality care and support services to individuals in need. With a proven track record of success in healthcare management, I lead a dedicated team of professionals who share my passion for delivering person-centred care that meets the unique needs of each customer.


I am determined, dedicated and motivated to put all of my experience, knowledge and understanding to lead the domiciliary care service that fascinates and inspires me. I am responsible for ensuring that high-quality care is delivered and that Caremark Watford & Hertsmere lives up to their customer's expectations at all times.

Vic

Vic Puli

Job Title: Head of Mass and Communications

Joined: 2015

Vic has more than 15 years of experience in Marketing and Business Management. He is passionate about bringing his skills into the Health and Social Care sector to mark the excellence of care and aims to provide the highest quality of service.

Dana

Dana Dracinschi

Job Title: Registered Care Manager

Joined: 2018

Dana joined Caremark in 2018 as a Deputy Care Manager.


After she proved her potential in management, we promoted her to a Care Manager working in the Watford office. She comes with a wealth of knowledge and hands-on experience as a field care supervisor and care and support worker, as she has been working in the health and social care sector since 2011.


Dana’s role as the Care Manager is being responsible for the day-to-day running of the business, managing the care assistants and office staff, as well as dealing with service users daily.


Dana has successfully completed her NVQ Levels 2, 3 and 5 and is currently working towards her NVQ Level 7 in Leadership and Management in Health and Social Care.


Dana: "I think working with people and helping the service users when they are at their most vulnerable is important, and ensuring they feel safe in their own home and receive the best quality care."

Ana Maria

Ana Maria Avram

Job Title: Field Care Supervisor

Joined: 2024

I am a dedicated and compassionate individual with a strong healthcare background, including over six years of hands-on domiciliary care experience in the UK and nursing experience in my home country.


I am skilled in delivering high-quality care, supporting care teams, and ensuring compliance with regulatory standards. Passionate about maintaining excellent care services that promote dignity, independence, and well-being for service users.


I am currently working towards NVQ Level 4 in Health and Social Care.

Shamantha

Shamantha Killa

Job Title: HR Administrator

Joined: 2023

As HR Administrator at Caremark Watford & Hertsmere, I support our team and ensure the smooth running of all HR processes. With strong attention to detail and excellent organisational skills, I will be handling recruitment, onboarding, payroll support, and staff compliance.


I will be answering all HR queries, assisting employees with everything from training and development to policies and procedures.


I am dedicated to creating a positive work environment, helping to ensure that our team feels valued, supported, and motivated. I also ensure that our workforce is well-supported and our care services meet the highest standards.

Frequently Asked Questions about Caremark Watford & Hertsmere

What Type of Services does Caremark Watford & Hertsmere offer?

Caremark Watford & Hertsmere offers Home Care.

How many Carers does Caremark Watford & Hertsmere employ?

Caremark Watford & Hertsmere employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Watford & Hertsmere to verify any information. View our terms and conditions. Caremark Watford & Hertsmere has an Enhanced Service - more info.