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Caremark Watford & Hertsmere

95 St Alban's Road, Watford, Hertfordshire WD17 1SJ
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Exceptionally trustworthy service, never disappointed!Valentino R(Friend of Client/Service User)
Caremark Watford & Hertsmere, Watford
Caremark Watford & Hertsmere, Watford
Caremark Watford & Hertsmere, Watford

At Caremark Watford & Hertsmere, they believe that care should be as unique as the individuals they support. They are a CQC ‘Good’ rated (CQC, December 2018) domiciliary care provider committed to delivering high-quality, person-centred care that promotes independence, dignity, and well-being.

They provide a wide range of services including personal care, respite care, live-in care, companionship, medication support, dementia care support, Home help, support with shopping/running errands and specialist...  

Care Provided by Caremark Watford & Hertsmere

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanentRespite
Hourly Visiting Care£29 - £31N/A
Weekly Live-in CareFrom £1,600N/A

These are the pricing guidelines for care. Please note that the final prices may vary depending on the client’s individual needs and the outcome of their care assessment.

Contact Caremark Watford & Hertsmere to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Dana Dracinschi(Registered Manager)

Caremark Watford & Hertsmere Reviews (55)

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9.8

Caremark Watford & Hertsmere has a Review Score of 9.8 (9.828) out of 10, based on 20 reviews in the last 2 years. Over all time Caremark Watford & Hertsmere has 55 reviews.

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Showing 55 reviews matching selected criteria
Review from Neeta S (Sister of Client) published on 16 July 2026 Submitted via Website
Overall Experience

The person dealing with my brother was very understanding and very swift in organizing the care package. Also we need additional session that too git sorted immediately. Excellent service with kind and sympathetic attitude.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you so much for your wonderful review. We truly appreciate your kind words and are delighted to hear that you had such a positive experience with our service. It means a great deal to know that our team was able to respond quickly to your brother's needs and arrange the additional support...  

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Review from D B (Son of Client) published on 7 July 2026 Submitted via Website
Overall Experience
Professional service
Attends to all clients daily needs
Very friendly and helpful to clients and family
On time every day
Communications are great

Caremark watford have made mum feel safe and happy with the service provided in her home

Reply from Shuchi Puli, CQC Registered Care Manager at Caremark Watford & Hertsmere

Thank you for your kind feedback. We are delighted to hear that your mother feels happy, safe and well supported by our team. Providing compassionate, reliable care and maintaining excellent communication with both clients and their families are at the heart of our service. We greatly appreciate your trust in Caremark Watford & Hertsmere and thank you for taking the time to share your experience.

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Review from Joan P (Wife of Client) published on 10 June 2026 Submitted via Website
Overall Experience
Vipul comes to look after my husband every week. He is very polite and takes good care of my husband. He is very prompt at time keeping and helpful with all our requests.

He is very friendly and remembers everything we ask him to do. He is patient with my husband.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you very much for taking the time to share such positive feedback about Vipul. It is wonderful to hear that. We are especially pleased to know that he remembers your preferences, responds to your requests, and shows patience and kindness in his approach. Comments like yours truly reflect the...  

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Review from J G (Client / Service User) published on 29 May 2026 Submitted via Website
Overall Experience
Caremark are a great care agency and have looked after me the last few years.
I would definitely recommend them for anyone looking for care.

All carers are very polite and helpful, my carer Sharithi is very caring and professional.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you very much for your lovely review and feedback. Your kind words truly mean a lot to us. I will make sure that Sahithi is informed about your comments - I know she will be absolutely over the moon to hear them. All our team work very hard with dedication and compassion to help keep our...  

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Review from Phillip L (Brother of Client) published on 29 May 2026 Submitted via Website
Overall Experience

Caremark has provided care services for my sister, who suffers from mixed dementia, for over four years. During this period my sister's capabilities have deteriorated substantially but, with the support of Caremark, she has been able to remain in her own home. The staff have shown themselves to be highly dedicated and professional. The lines of communication between myself and the carers are excellent and I immediately get notified should any issues arise (unfortunately, I live 200 miles from my sister and am unable to monitor her daily health and welfare situation directly). This has been especially important recently, when my sister has been targeted by cold-calling scammers: in this context, my sister's principal carer, Sahithi, has been wonderful in the way that she has handled such situations when she has been in situ. Overall, I find it impossible to find any fault in the support provided to my sister and have no hesitation in recommending Caremark.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you very much for your lovely review and for your kind words. We are truly grateful for the trust you have placed in Caremark over the years. Supporting your sister and helping her remain in the comfort of her own home, surrounded by her familiar environment and lovely garden, is very...  

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Review from J I (Daughter of Client) published on 29 May 2026 Submitted via Website
Overall Experience

My experience over the past year with the home care provide (Sahithti) has been very good and professional, always asked how my mother in-law is feeling, aware of routine and where belongings and clothing are kept what else needs to done before they leaves. Always very pleasant/ friendly and cheerful. Thank you for help support to present time.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you very much for your review and for your kind words. We truly appreciate your feedback and support. I will personally make sure that Sahithti is informed about your lovely comments, as I know this will mean a lot to her. It is always rewarding for our team to know that their hard work and...  

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Review from H M (Son of Client) published on 27 May 2026 Submitted via Website
Overall Experience
Excellent service from Vipul at Caremark. He has been looking after my dad with such kindness, patience and professionalism, and we are extremely grateful for the care and support he provides every day. Vipul is always calm, composed and respectful, and he truly understands my dad's individual needs and routines. He takes the time to make sure my dad feels comfortable, safe and well cared for, which gives our whole family great peace of mind.
What really stands out is Vipul's caring nature and positive attitude. He always treats my dad with dignity and compassion, and nothing ever seems too much trouble for him. His reliability and dedication have made a huge difference to my dad's wellbeing and happiness. It is reassuring to know that my dad is in such capable and trustworthy hands.

Caremark as a company has also been excellent throughout, providing professional and dependable care services with great communication and support. The team is friendly, organised and always willing to h

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you so much for your kind and thoughtful feedback. We are truly grateful for your lovely words about Vipul and the support he provides to your dad. Vipul is a valued member of our team, and it is wonderful to hear that his kindness, professionalism, patience, and dedication have made such a...  

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Review from Clare W (Daughter of Client) published on 27 May 2026 Submitted via Website
Overall Experience

Caremark provide live in care for my Dad and his carer is absolutely brilliant; as a daughter it's such a gift to know my dad is safe, happy and comfortable in his carer, Rodica's, care. I really feel that all of the Caremark staff care for Dad and us as a family and will do anything they can to help and support us. This care extended out to a friend recently, whose dad needed urgent care in place. Dana, Caremark manager, made this happen for my friend in a very short turnaround time which ensured her dad had the support he needed overnight. Very grateful to Dana, Rodica and all the team we work with at Caremark.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Dear Clare, Thank you so much for your incredibly kind words and for taking the time to share your experience with Caremark. It truly means a lot to us to know that your dad feels safe, happy, and comfortable in Rodica's care. Rodica is a valued member of our team, and I will make sure your lovely...  

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Review from K W (Wife of Client) published on 22 May 2026 Submitted via Website
Overall Experience

Caremark came to my assistance when I needed a carer to support my husband whilst I had a week away. The service was excellent and my husband was very pleased to get support in the mornings with getting up, showering, dressing and breakfast. The continuity of having the same person has been an asset for my husband's peace of mind. I highly recommend Caremark to anyone seeking reliable care.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you so much for your kind words and for taking the time to share your experience with Caremark. We are truly pleased to hear that both you and your husband were happy with the support provided during your time away. Ensuring continuity of care and peace of mind for our clients and their...  

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Review from Lucille B (Wife of Client) published on 12 May 2026 Submitted via Website
Overall Experience

During the time we have been using Caremark to support my husband, we couldn't be happier. The carer is punctual, professional, polite and very kind, always treating my husband with the utmost dignity. The continuity of having the same person has been an asset for my husband's peace of mind. Overall, I highly recommend Caremark to anyone seeking compassionate and reliable care.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you so much for your kind words and for taking the time to share your feedback. It truly means a lot to both myself and the whole Caremark team. We are delighted to hear that. Building trust, maintaining continuity of care, and ensuring dignity, respect, and compassion are always our...  

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Review from P H (Daughter of Client) published on 29 April 2026 Submitted via Website
Overall Experience
Caremark have been providing consistently excellent care since my father was discharged from hospital last November. As a 96 year old incredibly independent man, he was initially reluctant to accept any help offered in his home when he was discharged, but here we are 5 months later with dad saying he doesn't know what he'd do without the care and help he receives three times a day. He now refers to his three carers as his 'number 1 girls' and I can honestly say I don't know how we'd cope without them.

They are incredibly friendly, attentive, caring, and always on hand to speak to regarding ever changing medication needs. They have built such a wonderful, trusting relationship with dad and feel like part of our family. They have always been consistent, supportive, and reliable, and I can't recommend them highly enough.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere
Dear PH,
Thank you very much for your kind review - it truly means a lot to us. We are grateful for the trust you have placed in us to care for your father.

My team and I are fully committed to providing the highest standard of care tailored to his needs. It is both a pleasure and an honour to have him in our care. Thank you again for your thoughtful feedback.

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Review from Leean Y (Daughter of Client) published on 5 February 2026 Submitted via Website
Overall Experience

Caremark are a new agency that have been looking after my father since he came out of hospital. They have been nothing short of fantastic. Caring, considerate and enormously patient. Always on time, consistent and reliable. They have been such a source of support for the whole family. It is a real relief to have found an agency that provides such wonderful carers who we can trust completely.

Reply from Shuchi Puli, Managing Director at Caremark Watford & Hertsmere
We're so grateful for this lovely feedback!

Supporting your father and your family has been our pleasure. Our team is committed to being caring, reliable, and someone you can trust. Thank you for choosing us!

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Review from Patrick W (Son of Client) published on 2 December 2025 Submitted via Website
Overall Experience

Caremark have been looking after my father for nearly three years now providing a live in care package within his own home and we are very pleased with the service provided. Management and support staff are very attentive, helpful and quick to deal with any issues. The live in carers providing the care (full time and those covering) work very hard and have been very good overall. We are very happy with the service we receive.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you very much for your kind feedback. We truly appreciate your trust in Caremark over the past three years. It is wonderful to hear that you are pleased with the support provided by management team and live-in carers. Your recognition means a great deal to us, and we are grateful for the...  

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Review from L A (Client / Service User) published on 16 October 2025 Submitted via Website
Overall Experience
Friendly make me feel comfortable around then,and very helpful

Somebody I can ask to do runs to chemist or doctor for me and to do other small chores. The management also handled scheduling efficiently and any changes or concerns were addressed promptly by the team members. Overall I highly recommend this home care service to anyone looking for the dependable compassionate in home support.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere
Thank you so much for your lovely message and kind words. We're truly delighted to hear that you feel comfortable and supported by our team. It means a lot to know that our care workers and office staff have been able to make a positive difference in your daily life.

Your appreciation encourages us to continue providing compassionate, dependable, and person-centred care.

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Review from Suhair N (Daughter of Client) published on 7 August 2025 Submitted via Website
Overall Experience
It is an excellent service in every sense of the word, since then my mother has been doing nothing during the day. Before the carers come , my mother was extremely lazy, she did not walk, she only slept and ate during the day, the term took care of my mother, they were patient with her without getting angry or nervous,

Excellent staff.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you so much for your kind words. We're truly grateful for your feedback. It means a lot to know that our service has made such a positive difference in your mother's life. Hearing that she is now more active and engaged during the day brings us great joy.Our team is dedicated to providing...  

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Review from Roger H (Client / Service User) published on 6 June 2025 Submitted via Postal Card
Overall Experience

I was very pleased I was offered the same service as my wife. I have been very pleased with the service. They help me with my washing and dressing I found out that they are very helpful and if I am sore they treat me with care. They are always there to get me ready for my clubs and they ask me what time I have to be ready they ask me if I had a good night. I can't praise them enough for what they do for me.

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Review from T F (Friend of Client) published on 6 May 2025 Submitted via Postal Card
Overall Experience

I find that the company is a really competent organisation run in a professional manner with kind and caring employees.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

We sincerely appreciate your review-thank you very much for your kind words.

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Review from Susan H (Client / Service User) published on 15 April 2025 Submitted via Postal Card
Overall Experience

My carer is very helpful, considerate and goes beyond if I am in trouble. She always looks smart and has all the gloves etc with her. She is always on time and if she has to be early then the time I am allotted she always tries to help. She always has a smile on her face and always asks if I have had a good night and am sore anywhere.

Reply from Shuchi Puli, Managing Director at Caremark Watford & Hertsmere

Thank you for taking time to review our care services. I am glad to hear passionate and professional care is delivered on time with cheery smiles every day.

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Review from P M (Sister of Client) published on 9 April 2025 Submitted via Website
Overall Experience

Was very happy with the care received overall for my brother. He liked the consistency of the carers available to him as well and felt they understood his needs. They were very kind and considerate and always happy to assist him by keeping everything dignified.

Reply from Dana Dracinschi, Registered Manager at Caremark Watford & Hertsmere

Thank you for sharing your feedback. We appreciate your input and are grateful for appreciation . We value your experience and will continue to strive for excellence in our service.

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Review from M G (Son of Client) published on 3 April 2025 Submitted via Website
Overall Experience

Pragmatic, clear and respectful advice on the options available and pricing. Proposed care options were among the best I looked at in terms of price / quality balance. Staff are clearly engaged and passionate in their work

Reply from Shuchi Puli, Managing Director at Caremark Watford & Hertsmere

Your review of our care services is greatly appreciated. Thank you for your trust and support!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 December 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Caremark Watford & Hertsmere.

Awards / Recognitions (2)

  • 29 May 2026Recipient: Caremark
  • 31 Mar 2022Recipient: Caremark

Accreditations

There are no accreditations posted yet for Caremark Watford & Hertsmere.

Meet the Team (6)

Shuchi Puli
Shuchi PuliJob Title:Managing DirectorJoined: 2015

As the Managing Director of a domiciliary care service, I am an experienced healthcare executive with a strong commitment to providing high-quality care and support services to individuals in need. With a proven track record of success in healthcare management, I lead a dedicated team of professionals who share my passion for delivering person-centred care that meets the unique needs of each customer.

I am determined, dedicated and motivated to put all of my experience, knowledge and understanding to lead the domiciliary care service that fascinates and inspires me. I am responsible for ensuring that high-quality care is delivered and that Caremark Watford & Hertsmere lives up to their customer's expectations at all times.

Vic Puli
Vic PuliJob Title:Head of Mass and CommunicationsJoined: 2015

Vic has more than 15 years of experience in Marketing and Business Management. He is passionate about bringing his skills into the Health and Social Care sector to mark the excellence of care and aims to provide the highest quality of service.

Dana Dracinschi
Dana DracinschiJob Title:Registered Care ManagerJoined: 2018

Dana joined Caremark in 2018 as a Deputy Care Manager.

After she proved her potential in management, we promoted her to a Care Manager working in the Watford office. She comes with a wealth of knowledge and hands-on experience as a field care supervisor and care and support worker, as she has been working in the health and social care sector since 2011.

Dana’s role as the Care Manager is to be responsible for the day-to-day running of the business, managing the care assistants and office staff, as well as dealing with service users daily.

Dana has successfully completed her NVQ Levels 2, 3 and 5 and is currently working towards her NVQ Level 7 in Leadership and Management in Health and Social Care.

Dana: "I think working with people and helping the service users when they are at their most vulnerable is important, and ensuring they feel safe in their own home and receive the best quality care."

Ana Maria Avram
Ana Maria AvramJob Title:Field Care SupervisorJoined: 2024

I am a dedicated and compassionate individual with a strong healthcare background, including over six years of hands-on domiciliary care experience in the UK and nursing experience in my home country.

I am skilled in delivering high-quality care, supporting care teams, and ensuring compliance with regulatory standards. Passionate about maintaining excellent care services that promote dignity, independence, and well-being for service users.

I am currently working towards NVQ Level 4 in Health and Social Care.

Shamantha Killa
Shamantha KillaJob Title:HR AdministratorJoined: 2023

As HR Administrator at Caremark Watford & Hertsmere, I support our team and ensure the smooth running of all HR processes. With strong attention to detail and excellent organisational skills, I will be handling recruitment, onboarding, payroll support, and staff compliance.

I will be answering all HR queries, assisting employees with everything from training and development to policies and procedures.

I am dedicated to creating a positive work environment, helping to ensure that our team feels valued, supported, and motivated. I also ensure that our workforce is well-supported and our care services meet the highest standards.

Claudia Catau
Claudia CatauJob Title:Field Care SupervisorJoined: 2026

Claudia re-joined Caremark on 2026 as a Field Care Supervisor.

Frequently Asked Questions about Caremark Watford & Hertsmere

How many Carers does Caremark Watford & Hertsmere employ?

Caremark Watford & Hertsmere employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Watford & Hertsmere to verify any information. View our terms and conditions. Caremark Watford & Hertsmere has an Enhanced Service -more info.