Exceptionally trustworthy service, never disappointed!Valentino R(Friend of Client/Service User)
Exceptionally trustworthy service, never disappointed!Valentino R(Friend of Client/Service User)
At Caremark Watford & Hertsmere, they believe that care should be as unique as the individuals they support. They are a CQC ‘Good’ rated (CQC, December 2018) domiciliary care provider committed to delivering high-quality, person-centred care that promotes independence, dignity, and well-being.
They provide a wide range of services including personal care, respite care, live-in care, companionship, medication support, dementia care support, Home help, support with shopping/running errands and specialist...
At Caremark Watford & Hertsmere, they believe that care should be as unique as the individuals they support. They are a CQC ‘Good’ rated (CQC, December 2018) domiciliary care provider committed to delivering high-quality, person-centred care that promotes independence, dignity, and well-being.
They provide a wide range of services including personal care, respite care, live-in care, companionship, medication support, dementia care support, Home help, support with shopping/running errands and specialist care for complex needs.
Whether you require short-term assistance or long-term support, they create bespoke care plans tailored to your lifestyle and preferences that can be varied as often as you wish.
As a Compassionate team of professional carers, they aim to fit in with your lifestyle and can adapt their support to suit you or your loved one's changing care needs.
THEY ARE GREAT AT LISTENING
At Caremark, they aim to fully understand client's precise needs and preferences and tailors a Care & Support Plan.
When you or your loved ones are completely happy with the Care & Support plan, Caremark will arrange a preliminary meeting with a care worker before the service begins.
THEY ONLY RECRUIT THE BEST CARE WORKERS
They have a team of care workers who are carefully selected based on their competence in dealing with specific care requirements.
The care staff are dedicated to enhancing the quality of life for clients with focus on respect, reliability, and kindness and enabling them to remain safe and comfortable in their own homes.
All the care staff are friendly and easy to be around, so it never takes long to feel comfortable with them around.
Contact today to find out how they can support you or your loved ones.
Care Provided by Caremark Watford & Hertsmere
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£29 - £31
Weekly Live-in Care
From £1,600
These are the pricing guidelines for care. Please note that the final prices may vary depending on the client’s individual needs and the outcome of their care assessment.
The price(s) shown are provided by the agency. Contact Caremark Watford & Hertsmere for full pricing details and T&Cs.
Contact Caremark Watford & Hertsmere to get a personalised quote:
Caremark Watford & Hertsmere has a Review Score of 9.8 (9.785) out of 10, based on 21 reviews in the last 2 years. Over all time Caremark Watford & Hertsmere has 56 reviews.
Reviewer Connection to Caremark Watford & Hertsmere
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Showing 56 reviews matching selected criteria
Review from K S (Client / Service User) published on 9 September 2021 Submitted via Postal Card•
Overall Experience
The main carer is very helpful and considerate of my care needs. He is very thorough and kind all at the same time. He is very reliable.
The main carer is very helpful and considerate of my care needs. He is very thorough and kind all at the same time. He is very reliable.
↩Reply from Shuchi Puli, Manager at Caremark Watford & Hertsmere
Thank you for your valuable feedback on our services and quality of care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from June D (Client / Service User) published on 18 August 2021 Submitted via Postal Card•
Overall Experience
The majority of carers are very good, just the odd one that sees it as a job not really caring. During the week, timetables are pretty good, not so at the weekends, then they are irregular.
The majority of carers are very good, just the odd one that sees it as a job not really caring. During the week, timetables are pretty good, not so at the weekends, then they are irregular.
↩Reply from Dana Dracinschi, CQC Registered Care Manager at Caremark Watford & Hertsmere
Thank you for your feedback, and I really appreciate your time to review us. We strive to achieve excellence in care.
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Treated with Dignity
Value for Money
Review from Nathan T (Grandson of Client) published on 16 June 2021 Submitted via Website•
Overall Experience
Absolutely disgusting company. Apparently, me and my Nan have lied about everything and they haven’t put a finger wrong. Should have seen the managers face when the video evidence was taken out.
Can’t put much here as it gets removed or they won’t publish it but a quick search of their company...
Absolutely disgusting company. Apparently, me and my Nan have lied about everything and they haven’t put a finger wrong. Should have seen the managers face when the video evidence was taken out. Can’t put much here as it gets removed or they won’t publish it but a quick search of their company will bring it up.
Avoid it at all costs if you love your family.
↩Reply from Shuchi Puli, Manager at Caremark Watford & Hertsmere
CQC and Social Services have rated Caremark Watford & Hertsmere as one of the good providers and we are here to provide the highest quality of care.
We do not tolerate any abuse towards our staff and we obey our duty of care to safeguard vulnerable people in the community.
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Treated with Dignity
Value for Money
Review from V L (Daughter of Client) published on 6 May 2021 Submitted via Postal Card•
Overall Experience
As a nurse herself, my mother has spent years caring for others so when her body grew tired and help was needed Caremark came into our lives. The carers are supportive, friendly and go out of their way to become a friend to us all. Mum is looked after in a professional way with a loving feel, our...
As a nurse herself, my mother has spent years caring for others so when her body grew tired and help was needed Caremark came into our lives. The carers are supportive, friendly and go out of their way to become a friend to us all. Mum is looked after in a professional way with a loving feel, our carer is her friend now, giving dignity and laughter.
↩Reply from Shuchi Puli, Manager at Caremark Watford & Hertsmere
Thank you for kind words and appreciation for our team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C T (Son of Client) published on 19 April 2021 Submitted via Postal Card•
Overall Experience
Carers are very good but lack understanding of some English words.
Carers are very good but lack understanding of some English words.
↩Reply from Shuchi Puli, Care Manager at Caremark Watford & Hertsmere
Thank you for feedback and I really appreciate your time to review us. We strive to achieve excellence in care and we hope to achieve 5 stars in all aspects.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Breda H (Client / Service User) published on 8 March 2021 Submitted via Postal Card•
Overall Experience
They are ok on the whole. Some are stroppy with a poor attitude. Could improve greatly.
They are ok on the whole. Some are stroppy with a poor attitude. Could improve greatly.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L G (Client / Service User) published on 1 February 2021 Submitted via Postal Card•
Overall Experience
These two people who are here at the moment are very good. He's done things, he cleans the sides, puts away my washing up. None of the others have done this.
My worst complaint is they broke my last three small plates which means now I have to use my dinner plates and the other problem is I have...
These two people who are here at the moment are very good. He's done things, he cleans the sides, puts away my washing up. None of the others have done this.
My worst complaint is they broke my last three small plates which means now I have to use my dinner plates and the other problem is I have had so many different people. I get used to someone and that can take a couple of weeks but then they have gone. Some are here for one day only.
↩Reply from Shuchi Puli, CQC Registered Care Manager at Caremark Watford & Hertsmere
Thank you for your review and we are pleased to hear that you are happy with your regular carers. However we will be resolving the issues raised by you and care manager will get in touch in the next 24 hours.
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Treated with Dignity
Value for Money
Review from P P (Wife of Client) published on 14 January 2021 Submitted via Postal Card•
Overall Experience
My husband has been very well looked after by your teams since July this year. They are all very kind, caring and considerate.
My husband has been very well looked after by your teams since July this year. They are all very kind, caring and considerate.
↩Reply from Shuchi Puli, CQC Registered Care Manager at Caremark Watford & Hertsmere
Thank you for your kind words of appreciation for the whole team of Caremark (Watford & Hertsmere).
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Treated with Dignity
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No Rating
Review from Siobhan B (Daughter of Client) published on 11 January 2021 Submitted via Postal Card•
Overall Experience
My mum had returned from hospital having suffered two fractures. Things were very different for her as her mobility was so limited. Her carers have been outstanding; attentive, kind, professional and have respected her dignity at all times. They have offered great advice and I absolutely trust her...
My mum had returned from hospital having suffered two fractures. Things were very different for her as her mobility was so limited. Her carers have been outstanding; attentive, kind, professional and have respected her dignity at all times. They have offered great advice and I absolutely trust her care in their hands. Superb!
↩Reply from Shuchi Puli, CQC Registered Care Manager at Caremark Watford & Hertsmere
Thank you for your kind words of appreciation for the whole team of Caremark Watford & Hertsmere.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J N (Wife of Client) published on 11 January 2021 Submitted via Postal Card•
Overall Experience
The carers look after my husband very well and are also very friendly and put him at ease.
The carers look after my husband very well and are also very friendly and put him at ease.
↩Reply from Shuchi Puli, CQC Registered Care Manager at Caremark Watford & Hertsmere
Thank you for your kind words for our Watford Care team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sarah H (Client / Service User) published on 1 September 2020 Submitted via Website•
Overall Experience
I am currently a service user as I have broken my knee and leg after an accident. The care I am currently receiving from Caremark is exceptional. I feel I am maintaining my independence and the carers understand my needs. Would highly recommend Caremark. I feel happy and relaxed with the care I...
I am currently a service user as I have broken my knee and leg after an accident. The care I am currently receiving from Caremark is exceptional. I feel I am maintaining my independence and the carers understand my needs. Would highly recommend Caremark. I feel happy and relaxed with the care I receive and couldn’t ask for more. Five-star care from the carers to the office. Brilliant. Thank you.
↩Reply from Shuchi Puli, CQC Registered Care Manager at Caremark Watford & Hertsmere
Thank you so much for your kind words and appreciation for our care team.
Staff
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Management
Treated with Dignity
Value for Money
Review from Freddie B (Husband of Client) published on 28 November 2018 Submitted via Postal Card•
Overall Experience
Your carers are all so kind, gentle and good-humoured. They manage to attend regularly with amazing punctuality considering the flexible needs of previous clients. Much praise and a big thank you to all.
Your carers are all so kind, gentle and good-humoured. They manage to attend regularly with amazing punctuality considering the flexible needs of previous clients. Much praise and a big thank you to all.
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Management
Treated with Dignity
Value for Money
Review from Peter M (Partner of Client) published on 23 March 2018 Submitted via Website•
Overall Experience
I would like to take this opportunity to compliment Caremark on the quality of the service they provide. The management is very accessible responsive and pleasant to deal with. The carers never rush and take their time to do things gently and with care. They are always cheerful and provide not only...
I would like to take this opportunity to compliment Caremark on the quality of the service they provide. The management is very accessible responsive and pleasant to deal with. The carers never rush and take their time to do things gently and with care. They are always cheerful and provide not only personal care but also pastoral care, which is very important.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John E (Son of Client) published on 22 March 2018 Submitted via Website•
Overall Experience
All the staff treat my dad with respect, dignity and kindness. They all do a great job and bring a big smile and fun and laughter into the house, which helps lift my dad's spirits.
The whole Caremark team are very helpful. I would recommend them to care for a loved one as you would have peace of...
All the staff treat my dad with respect, dignity and kindness. They all do a great job and bring a big smile and fun and laughter into the house, which helps lift my dad's spirits.
The whole Caremark team are very helpful. I would recommend them to care for a loved one as you would have peace of mind they are being very well looked after.
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Treated with Dignity
Value for Money
Review from Virendra (Son of Client) published on 27 July 2017 Submitted via Website•
Overall Experience
We found the company very very professional and helpful all the time. The care persons who visit are very polite and caring for the patients. Their time keeping is mostly very good, the carer would always inform us if they are running late due to traffic problems or over run the time at the...
We found the company very very professional and helpful all the time. The care persons who visit are very polite and caring for the patients. Their time keeping is mostly very good, the carer would always inform us if they are running late due to traffic problems or over run the time at the previous client. The manager is very helpful and always try to accommodate your needs. I would very strongly recommend Caremark to any one who needs care.
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Treated with Dignity
Value for Money
Review from Keith D (Brother of Client) published on 4 July 2017 Submitted via Website•
Overall Experience
Every individual concerned with my sister's care and treated my sister with professional care, kindness, patience and good humour in sometimes trying circumstances. When the need for full-time care in a home, their recommendation was welcomed and acted on without subsequent regret. I would have no...
Every individual concerned with my sister's care and treated my sister with professional care, kindness, patience and good humour in sometimes trying circumstances. When the need for full-time care in a home, their recommendation was welcomed and acted on without subsequent regret. I would have no hesitation in recommending them to anyone in need.
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Treated with Dignity
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 December 2018
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Caremark Watford & Hertsmere.
There are no accreditations posted yet for Caremark Watford & Hertsmere.
Meet the Team (5)
Shuchi PuliJob Title Managing DirectorJoined 2015
As the Managing Director of a domiciliary care service, I am an experienced healthcare executive with a strong commitment to providing high-quality...
As the Managing Director of a domiciliary care service, I am an experienced healthcare executive with a strong commitment to providing high-quality care and support services to individuals in need. With a proven track record of success in healthcare management, I lead a dedicated team of professionals who share my passion for delivering person-centred care that meets the unique needs of each customer.
I am determined, dedicated and motivated to put all of my experience, knowledge and understanding to lead the domiciliary care service that fascinates and inspires me. I am responsible for ensuring that high-quality care is delivered and that Caremark Watford & Hertsmere lives up to their customer's expectations at all times.
Vic PuliJob Title Head of Mass and CommunicationsJoined 2015
Vic has more than 15 years of experience in Marketing and Business Management. He is passionate about bringing his skills into the Health and Social Care sector to mark the excellence of care and aims to provide the highest quality of service.
Dana DracinschiJob Title Registered Care ManagerJoined 2018
Dana joined Caremark in 2018 as a Deputy Care Manager.
After she proved her potential in management, we promoted her to a Care Manager working in...
Dana joined Caremark in 2018 as a Deputy Care Manager.
After she proved her potential in management, we promoted her to a Care Manager working in the Watford office. She comes with a wealth of knowledge and hands-on experience as a field care supervisor and care and support worker, as she has been working in the health and social care sector since 2011.
Dana’s role as the Care Manager is to be responsible for the day-to-day running of the business, managing the care assistants and office staff, as well as dealing with service users daily.
Dana has successfully completed her NVQ Levels 2, 3 and 5 and is currently working towards her NVQ Level 7 in Leadership and Management in Health and Social Care.
Dana: "I think working with people and helping the service users when they are at their most vulnerable is important, and ensuring they feel safe in their own home and receive the best quality care."
Ana Maria AvramJob Title Field Care SupervisorJoined 2024
I am a dedicated and compassionate individual with a strong healthcare background, including over six years of hands-on domiciliary care experience...
I am a dedicated and compassionate individual with a strong healthcare background, including over six years of hands-on domiciliary care experience in the UK and nursing experience in my home country.
I am skilled in delivering high-quality care, supporting care teams, and ensuring compliance with regulatory standards. Passionate about maintaining excellent care services that promote dignity, independence, and well-being for service users.
I am currently working towards NVQ Level 4 in Health and Social Care.
Claudia CatauJob Title Field Care SupervisorJoined 2026
Claudia re-joined Caremark on 2026 as a Field Care Supervisor.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Watford & Hertsmere to verify any information. View our terms and conditions. Caremark Watford & Hertsmere has an Enhanced Service -what an Enhanced Service includes.
