Right at Home (Mitcham, Streatham & Dulwich)

Resource Business Centre, 537 Norwood Road West, London SE27 9DL
Review Us
Top 20 award
9.9 51 Reviews
  • Right at Home (Mitcham, Streatham & Dulwich), London
At Right at Home, all carers work together as one team with one goal – to provide the very best care for each client, every day. Their role is to support and care for some of the most vulnerable adults in the community, helping them to live independently in their own homes for as long as possible. While they assist with routine tasks, it is the personal touch that truly matters. The carers take time to connect, fostering a sense of value and reassurance. Together they strive for a “gold standard” of care, going beyond expectations. They help clients explore new interests, revive old hobbies, and discover local services and activities. All the team here believe age alone should never create assumptions as to what is possible. Homecare can be challenging, but the positive outcomes and heartfelt feedback received make it all worthwhile. Do read some recent client reviews to understand the impact of RaH's compassionate care.

RaH carefully selects all of its carers. It is essential they share the same values of kindness, integrity, and patience. Before starting, they each undergo enhanced vetting and comprehensive training so you can be assured they will deliver the best care. Once working the carers have 24-hour support from experienced managers who are always there when needed.

In 2023 the Right at Home National Training Programme won the Princess Royal Training Award. All Right at Home carers speak good English, live locally, and are dedicated to doing their best for all the clients. Based on independently verified client reviews, Right at Home Mitcham Streatham and Dulwich was awarded the Top 20 Rated Home Care Provider in London 2025. Clients review RaH service awarding up to 5 Stars for: Overall Experience, Staff, Care/Support, Management, Treated with Dignity and Value for Money. Right at Home Mitcham Streatham and Dulwich has over 40, 5-star reviews from happy clients.
Show Right at Home (Mitcham, Streatham & Dulwich) on the Map

Care Provided by Right at Home (Mitcham, Streatham & Dulwich)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.65

Our rates are in-line with local market rates. We charge per hour. You do not pay for travel time.

These prices are only a guideline, please contact Right at Home (Mitcham, Streatham & Dulwich) to find out the exact price for your requirements.

Contact Right at Home (Mitcham, Streatham & Dulwich) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Right at Home (Mitcham, Streatham & Dulwich) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sheena Dwyer (Manager)

Right at Home (Mitcham, Streatham & Dulwich) Reviews (51)

9.9

Right at Home (Mitcham, Streatham & Dulwich) has a Review Score of 9.9 (9.853) out of 10, based on 15 reviews in the last 2 years.
Over all time Right at Home (Mitcham, Streatham & Dulwich) has 51 reviews.

Overall Experience
  • 51
  • 0
  • 0
  • 0
  • 0
Date Published
  • 51
  • 6
  • 9
  • 15
  • 36
Reviewer Connection to Right at Home (Mitcham, Streatham & Dulwich)
  • 18
  • 9
  • 7
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 21-40
Review from Sally T (Daughter-in-law of Client) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, as a family (and particularly my mother-in-law, who is being supported with her care and needs by the team at Right at Home) are delighted with this service in every respect. All staff are incredibly caring, kind, patient, attentive, vigilant and trustworthy people and their skills in this difficult
field are exceptional. I genuinely know this to be the case, having experienced other care providers both for my mother-in-law and for my own mum. In particular, we are able to lead normal lives, as the team liaise with us regarding any concerns and proactively deal with any issues arising. For example, this week, they were very worried about her state of health and took necessary steps to ensure she had appropriate medical help, whilst keeping us informed every step of the way so that we were able to come and be with her during this stressful time. Also, having provided support for my mother-in-law for at least 4 years, they have enabled her to retain her dignity and involved her in any decisions about her care.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Many thanks, Sally for your kind words. They are much appreciated. We work as a team to meet the needs and raise the spirits of every client every visit. It is great to receive feedback like this and know what we do is working and appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shirley F (Client) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living alone, and following foot surgery, I needed help during my initial 5 week healing period. I had re-entered the world of home care with some trepidation - having already had my fingers burnt when I organised care for my elderly parents. It was very poor. By contrast, Right At Home was simply
brilliant! Gone were those awful days of all sorts of different carers turning up, as had happened at my parents. My needs were discussed before care started. The staff were trained and professional. By day 2 we had an established routine. I cannot emphasise enough how important that was. I didn't have to keep issuing continual instructions from my bed. Instead, I could be looked after. Properly. My other major concern was that carers would take over, doing things their way. My house would no longer be my own. But everything was done in the way I would have done it, with warmth, respect, and discretion. I highly recommend Right at Home.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thank you for your lovely feedback. We agree that consistency and routine are vital to gain trust and reducing stress. We want to improve the lives of vulnerable adults in South London, by building a team of highly motivated caregivers dedicated to lifting the spirits and meeting the needs of every client, every day. Reviews like yours tell us we are on the right path!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline S (Daughter-in-law of Client) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A masterclass in care. As a family, we were a little dubious when it came to employing help for our 96-year-old mum, but we needn't have been. From the first visit, we were overwhelmed by the team's expertise, professionalism and compassion.
We've had many bumps in the road with hospital visits, less
than smooth discharges home and multiple GP contacts. Each time the manager and her team were there to smooth out the process and have our mum at the core of their concerns.
Not only did they care for mum, but for the extended family. They took time to know us, understand how our family unit worked, and how best they could work alongside us. They have empathetically helped us navigate through unknown territory with frequently changing care needs.
We are so very grateful for their guidance. They have always been at the end of the phone, always on time, always reliable and always made our mum smile.
Care comes in many forms, and the Right at Home team excels in all areas.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thank you, Pauline, for such a lovely review. It was fantastic to work together with you as a team to support Mum with the best care. We will share your review with our office team and the carers. Your feedback will ensure everyone is walking on air today!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda H (Wife of Client) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been helped by our provider on an ad hoc basis since before Covid. They are very accommodating with dates and times and provide excellent staff who are very caring. My husband's needs will increase in the future, and the provider is able to accommodate his changing and increasing needs. The
staff, whether in the office or with carers, are polite, and nothing seems to be a problem. The management of the branch always has time to listen to changing needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tim H (Son of Client) published on 26 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have been caring for my parents, one of whom has dementia, and both are frail. They provide friendly and practical help and companionship and really get to know them. They are happy to help with whatever has been needed, with the highest quality of care. This applies at all levels of the
organisation, and the carers are chosen with care.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thank you it has been an honour and a pleasure for us to provide care for your wonderful parents.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Iqbal F (Friend of Client) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have been providing care for my good friend since summer 2020. They are responsive to anything needed and always willing to help. They have shown tremendous flexibility in scheduling caregivers to come in and visit and through those early stages when establishing a new relationship with
a new user of the service. I have found them to provide good quality care at all times, show professionalism and above all else, the staff, the management, and the carers have considerable empathy.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thank you for this lovely feedback. We aim to support all clients with maximum flexibility and responsiveness so it is great to see our aims working in action!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Audrey Q (Daughter of Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have taken so much pressure away from me with the care of my mother. When things have been difficult they will always step in and offer caring advice and kind words when and where needed.
I have peace of mind knowing how reliable and understanding they are to my mother's needs.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thank you for your kind words, which we will pass on to the carers involved. We love supporting your mum and appreciate your support in helping us ensure the service runs smoothly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patrick H (Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
For over a year I have been very impressed with the patience and dedication of the carers provided. They are all friendly and considerate, and if they have to be absent, their replacements fit in well.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thank you for your review. We are committed as a team to provide the very best care we can every visit. This requires everyone working together as a team with one focus - the health and well being of the client we are supporting.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Katie B (Daughter of Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always recommend Right at Home. My mother (and previously my father) have had, and continue to have, really friendly, professional support and reassurance from the lovely members of your team - always a pleasure to deal with and very considerate, thoughtful, and keen to be as helpful and as positive
as possible given the change in my parents' circumstances.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thank you for your feedback is very important to us and has been passed on to all the team. It is a real privilege for us to look after your lovely parents.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K D (Daughter of Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that has been provided by Right at Home for my parents has been an absolute game-changer for our family. I cannot recommend them highly enough. Both my parents were reluctant to have help, but the Managers and the team have really won them over and made a big difference to their lives and in
particular their mental health. From providing day-to-day care and assistance with general tasks and also companionship, they have been excellent. The care has also relieved a lot of pressure from the rest of the family - we really can’t thank them enough.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thanks for your lovely feedback it is much appreciated and will be shared with the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Greville H (Client) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Originally employed for my wife - but we now are joint clients. Care could not be better from charming ladies.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thanks for your feedback, Greville. We aim to charm.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary B (Sister of Client) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Right at Home highly enough. I live in Canada and so am unable to give the support to my sister I would want. The carers from Right at Home really do care! They are completely trustworthy. The improvement they have made to my sister's quality of life is huge. I know she is in safe
hands. Thank you to the team for the wonderful job you do.
Reply from Michael Scott, Co Owner at Right at Home (Mitcham, Streatham & Dulwich)Thank you, Mary, your feedback is much appreciated. We aim to provide the best possible care we can. Apart from the everyday activities, we place great importance on companionship, giving our clients our complete attention, making them feel valued and appreciated and accepted just as they are.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kathryn S (Client) published on 30 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home has provided me with excellent care. What was very important to me was to have a carer I felt comfortable with and understood my needs. Right at Home worked hard to achieve this. The carers are all very lovely and excellent at caring. I feel the team in the office care and want to help
me achieve the best I can while my carers are with me.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thanks for the lovely review, Kathryn. What you say captures how consistent good care depends on a whole team effort! It is our privilege to provide care for you and all our clients!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Clive R (Nephew of Client) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been using Right at Home (Mitcham, Streatham & Dulwich) for a few years now, he has a live in carer. The service provided is excellent, my Uncle is in his nineties and prior to using Right at Home (Mitcham, Streatham & Dulwich) services he was frequently in hospital and then short stay
care homes. He is so much better and happier now with the excellent support he receives, which has enabled him to be where he is happiest, in his own home. It has given me complete peace of mind knowing that he is now being cared for as I would wish. All the staff that I have met and had dealings with from carers, managers to directors have all been kind, caring and very efficient. It has been a pleasure meeting them and to do business with them. I would have no reservations at all in thoroughly recommending Right at Home (Mitcham, Streatham & Dulwich).
Reply from Michael Scott, Co Owner at Right at Home (Mitcham, Streatham & Dulwich)Many thanks Clive. We are very proud of our carers who work so hard every day making a real difference to the vulnerable elderly in the community. Your positive feedback is much appreciated and well-earned recognition for the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol A (Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never expected such good treatment, 5 stars! Where did you find such good staff?
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thanks for the 5-star review, Carol! We get a lot of applications but only select the very best! All carers we select share our values and goal - to improve the lives of vulnerable adults in our local community.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vera T (Client) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with my carers.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thanks for the feedback, Vera. At Right at Home we aim to go the extra mile. We aim to make each client feel valued and appreciated. We always remember - age is no boundary everything is possible.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Martin T (Son of Client) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is very professional and just what my mother needs.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thanks, Martin your feedback is much appreciated. We aim to provide quality care with professional service levels and high attention to detail.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lorraine R (Daughter of Client) published on 8 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent quality of care and understanding. They always accommodate needs where possible. Excellent office and care staff with an understanding nature. Good value for money.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thank you, Lorraine. We will pass this on to the carer team. Your feedback is much appreciated. We aim to provide the best care and support we can for every client, every day.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Hilda B (Daughter of Client) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of care provided by both the manager and the carer are excellent, I really can't fault it at all. My elderly mother sees her carer as a friend and enjoys chatting with her. The carer manages to balance two things: ensuring my mum's wellbeing by helping her take her medicines, helping her
exercise, washing and plaiting her hair and some general household chores, but also, importantly, to stimulate her memory and conversation, and this makes her feel valued and looked after. The carer is a warm and caring person and having her coming over on 4 days while I'm working, has really taken a burden off my mind. The manager takes an active interest in my mum's welfare, readily responds to any enquiries and ensures that any messages from me reach the carer as soon as possible.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thank you Hilda, your feedback is much appreciated. We aim to maximise the value of every visit by connecting with each client, giving them our complete attention and accepting them just as they are. We want them to feel valued and supported in the best possible way.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nora T (Daughter of Client) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brothers and I have been extremely impressed by the service we have received from the whole team. It is very reassuring for us to know that our mother is in such good hands. All our queries have been dealt with promptly and professionally. We would have no hesitation in recommending Right at Home
to others requiring in-home care and companionship.
Reply from Tracey-Ann Scott, Director at Right at Home (Mitcham, Streatham & Dulwich)Thank you for your kind comments which are much appreciated. We will make sure this is passed on to the carer team. Our aim is to provide trusted care with dignity and respect every day, every visit.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Right at Home (Mitcham, Streatham & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.978 for Right at Home (Mitcham, Streatham & Dulwich) is calculated as follows: ( (88 Excellents x 5) + (2 Goods x 4) ) ÷ 90 Ratings = 4.978
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Right at Home (Mitcham, Streatham & Dulwich) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (16)

Meet the Team (2)

Tracey

Tracey Scott

Job Title: Managing Director Joined: 2015

Owner and Managing Director Tracey Scott.

Michael

Michael Scott

Job Title: Co Owner Joined: 2016

Having spent more than 25 years providing professional services to clients, I am passionate about delivering excellent service to clients. Through first-hand experience helping and arranging care for my Mum and Dad as they grew older, I fully understand how important it is for families to be able to engage reliable carers whom they can trust to look after their loved ones. Right at Home, Mitcham, Streatham and Dulwich help people improve the quality of their lives by providing high-quality, safe care to adults in their homes. Through our personalised services, you can be assured your loved ones will receive the care and attention they deserve.


Before joining Right at Home, I was a partner in a City law firm managing teams of lawyers in complex projects.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Mitcham, Streatham & Dulwich) to verify any information. View our terms and conditions. Right at Home (Mitcham, Streatham & Dulwich) has an Enhanced Service - more info.