Caring Hands Leicester Ltd

72 Boston Road, Beaumont Enterprise Centre, Leicester LE4 1HB
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3 Reviews
  • Caring Hands Leicester Ltd, Leicester
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Care Provided by Caring Hands Leicester Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Good to Know

Owner

  • Caring Hands Leicester Ltd
  • Privately Owned

Person in Charge

  • Rosemary Chipasha (Manager)
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Caring Hands Leicester Ltd Reviews (3)

Over all time Caring Hands Leicester Ltd has 3 reviews.

Overall Experience
  • 1
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  • 0
  • 1
  • 1
Date Published
  • 3
  • 0
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  • 0
  • 3
Reviewer Connection to Caring Hands Leicester Ltd
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from J M (Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, what a care company After two bad experiences along came caring hands. Well impressed with everything I want and need in a care company. So impressed with my carer. I have a regular carer who deals with my needs, a lovely attitude to her job, pleasant manner can't do enough for me. So if you are
offered Caring Hands snap them up. Well done Caring Hands.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Steve S (Son of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother age 93 was recently discharged from the hospital with a care package allocated to Caring Hands, Leicester.
This consisted of 10 hours of waking nights to also include getting mum up, washed and fed together with her meds.
Then half hour at lunchtime and half hour at tea time to toilet her,
prepare meals and dispense drinks etc.
In summary, the night carer was incredibly caring, and meticulous and did her job very ably and she struck up a good rapport with mother which was appreciated. Always on time, stayed over her allocated shift on odd occasions and downloaded meticulous notes after her visits.
The other two shifts were covered by various other carers, often late, which resulted in mum going without food, drink, and clothes changes for up to 6/7/8 hrs on occasion. Unacceptable, which was reported each time to the supposed manageress, who only responded to me only once following numerous instances.
Think carefully if you are allocated this company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lorraine B (Father of Client) published on 29 October 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have found your carers very unprofessional they haven't even been to my dad today he has been left without any care at all it is now nearly 7 o'clock at night and remains in his pj's how disgusting is this leaving a frail old man without care I will be reporting you to CQC first thing tomorrow. How
can you call yourselves care providers, I think, never mind the medication he has to take every day that he has not had because your carers never turned up.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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