DarSarno Care Services

Royal Oak Court, Royal Oak Way North, Royal Oak Industrial Estate, Daventry NN11 8PQ
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9.9 45 Reviews
  • DarSarno Care Services, Daventry
DarSarno Care Services is a quality home care provider whose ethos is on the recovery model, best interests carers and evidence-based practice. DarSarno Care will help you find the right kind of care for yourself or a loved one, making it easier for you to get the care you need when you need it most.

At DarSarno Care they pride themselves on the standard of care that is delivered. They believe that it is attention to detail that sets them apart from any other organisation. The client’s needs and wishes are continuously maintained through close contact and the quality assurance processes. The company is regulated by the Care Quality Commission (CQC).

Health care and support at home brings with it a serious responsibility, one they understand completely.

DCS gives people care and support to live independently in their own home for longer.

Staff are caring and compassionate and offer those requiring help at home, dignity and respect while working hard to meet their client's individual needs.

Home care services include personal care, assistance to get to appointments and social trips, meal preparation, housework and companionship.

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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Darare Ltd t/a DarSarno Care Services

Person in charge

  • Arnold Darare (Registered Manager)

DarSarno Care Services Reviews (45)

Total of 45, showing 41-45
9.9

DarSarno Care Services has a Review Score of 9.9 (9.875) out of 10, based on 11 reviews in the last 2 years. Over all time DarSarno Care Services has 45 reviews.

Overall Experience

  • 39
  • 6
  • 0
  • 0
  • 0

Date Published

45
2
5
11
34

Review from Barbara N (Daughter of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All DarSarno staff are respectful of client and their family. Professional in care given and appearance. Very trustworthy.
Regular reviews of care package and information. Any issues were dealt with professionally.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Wife of Client) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the most part, the home care agency were very good, supportive and they treated their clients with dignity. However, I was worried by the attitude of one member of their carers, who I felt did not pull his weight for the team. I mentioned this to the boss of the agency, who thanked me for letting
her know and took prompt action, called in the person in question, who then promptly disappeared after being summoned to her office.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy P (Wife of Client) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carers were professional, well trained and knowledgeable whilst also being polite, caring and friendly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet M (Wife of Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful team of carers and the manager are some of the nicest people I have met. They not only cared for my husband from the beginning right through to the heartbreaking end. They always had words of comfort for myself and family.


All staff are great and interest and consideration was shown

to my husband at all times and always had the time for a chat. Punctual, reliable carers who actually care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine B (Daughter of Client) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a stroke my mother used these lovely people to care for her for over a year. They were always compassionate and thoughtful of her needs. Always trying to think of different ways to improve and add value to her life.
My mother's carers developed a great caring and supportive relationship
not only with my mother but my father too. The care and support given to my parents gave the rest of our family peace of mind,
Our whole family benefitted from the care given by the DarSarno team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for DarSarno Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for DarSarno Care Services is calculated as follows: ( (56 Excellents x 5) + (8 Goods x 4) ) ÷ 64 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for DarSarno Care Services is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact DarSarno Care Services to verify any information. View our terms and conditions. DarSarno Care Services has an Enhanced Service - more info.