Just Ask Care and Support

Suite F3, Birkbeck, Water Street, Skipton BD23 1PB
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Top 20 award
10 50 Reviews
  • Just Ask Care and Support, Skipton
Just Ask was founded in 2012 with a goal to provide personal care and home help services to the elderly in the Skipton area. It is now recognised locally as a company that delivers the highest levels of home care services in the area.

Just Ask's reputation has grown because of their very high standards, consistency, compassion and eagerness of all their staff to provide 'a level of service that they would be happy for a member of their family to receive' and this is now the company's mission statement.

Just Ask's ‘nothing is too much trouble’ attitude means that every one of their home care users receive a level of service that generally surpasses their expectations.

Just Ask's service user's individual needs are very important to them and they want to help their service users to live safely and comfortably in their own homes for as long as it is safe to do so. Whether their need is assistance to get up, wash and dress every day or assistance with a shower several times a week, Just Ask are happy to help. They can also prepare a freshly cooked meal, assist with medication and be there at the end of the day to assist with getting ready for bed.

Just Ask recognises that choosing a home care provider is a very important decision. They also understand that everyone is an individual and has different needs. Just Ask listens to those needs and work hard to put together a detailed support plan that understands and meets the individual needs of its service users.

Just Ask's core values are respect, compassion, empathy, dignity, integrity and imagination and they work hard to uphold these principles with all its service users.
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Care Provided by Just Ask Care and Support

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.31

These prices are only a guideline, please contact Just Ask Care and Support to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Just Ask Care and Support CIC

Person in charge

  • Steve Hulbert (Managing Director)

Just Ask Care and Support Reviews (50)

10

Just Ask Care and Support has a Review Score of 10 (9.986) out of 10, based on 12 reviews in the last 2 years.
Over all time Just Ask Care and Support has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Just Ask Care and Support
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Total of 50, showing 1-20
Review from William B (Son of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a relatively new client of Just Ask I have been very pleased and impressed by the prompt response to my request for assistance with home care for my elderly mum. At 96 years of age Mum was not entirely convinced that assistance was needed but she quickly settled into the new routine thanks to the
no fuss care provided by the care team.
We are both very grateful for the support provided.
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Review from Carol F (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helpful, flexible and caring organisation. It can be difficult navigating how best to care for a loved one who you really want to be able to look after yourself but can't all the time due to other commitments. I've found Just Ask very good in helping fill this gap. Thank you to the team.
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Review from J W (Daughter-in-law of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Their day to day care is excellent however every one at Just Ask goes above and beyond to help in those exceptional circumstances we find ourselves in from time to time. Cannot thank them all enough and really do not think we could cope without their help,
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Review from P W (Son of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Just Ask show compassion and give excellent care to mum, they are very professional in how they deal with my mum and all the family. This then allows the family to concentrate on the nicer side of when we visit mum.
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Review from S G (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Just Ask Care and Support for 18 months to ensure on an evening mum is well, has had her medication and her appliances are all switched off prior to going to bed. We had previously used Just Ask for the previous year to support dad on an evening but after he needed to go into care
we decided to keep the continuity of the visits to help mum not feel as lonely on an evening. What a caring , friendly team they have who are professional and understanding of the difficulties mum has. It is reassuring for the family to know there isn't anything to worry about each night and that mum is safe and well. Mum does look forward to the visits and it helps to keep her confidence up chatting to non family members. Very grateful for everything Just Ask do to support mum and the family
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Review from David B (Son of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the manager, to all the carers employed by the company this a very compassionate and dedicated group of people. My mum has received tremendous support from the carers and she has bonded with them and trusts their care, in particular one of the staff members. They address all her needs with professionalism
and care. Can't recommend the company enough.
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Review from Nigel B (Nephew of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was diagnosed with dementia, it was obvious that she was forgetting to eat and had lost the ability to cook for herself. She has no offspring and her extended family managed short term but it was obvious that this was going to be difficult to maintain. Once a diagnosis is made a number of agencies
become involved but early on it was established that she would have to self fund any care. We made numerous enquiries and an official source unofficially recommended Just Ask care and support. After an initial visit a care package was arranged and they have attended every single day since then including Bank Holidays and extreme winter weather.
The ladies are all extremely friendly and professional and have ensured that an initially reluctant Aunt now looks forward to her visits. It's also important to the family to know that she is at least having a substantial meal and human interaction every day and also to have someone in a position to raise any concerns via daily updates.
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Review from D P (Brother of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just Ask Care and Support have given my brother wonderful and caring support on a twice daily basis, since his release from hospital, with a diagnosis of terminal cancer. They are always bright and interactive, lifting my brother's spirit and, importantly allowing him to retain his dignity. My brother
has greatly benefited from them bouncing through the door and helping him deal with his often confused state of mind. The management team are additionally very helpful in the administration and practical problems that frequently occur. I live some distance from my brother and knowing that this team is looking after him is a huge relief. Many thanks from the whole family.
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Review from Alison H (Daughter of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just Ask Care and Support have provided excellent support for my mum over several years, because of this mum has been able to stay in her own home for longer. They are incredibly reliable and have never let us down. Any problems, they are easy to contact and reply quickly. The carers have a challenging
job but are kind and cheerful. Thank you Just Ask.
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Review from I P (Son of Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
If anyone is looking for a care company in the Skipton area, Just Ask is excellent.
My mum, who was adamant that she didn’t need carers, is more than happy to have a couple of visits every day and is extremely pleased with the care and attention she receives.
Recently when Mum was suddenly taken ill,
her carer arranged for an ambulance and stayed with her until the ambulance arrived, even though her shift had officially ended. It’s so lovely when someone goes the extra mile.
Huge thanks to all the team.
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Review from J P (Daughter of Client) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say a big thank you for looking after my mum for the past 12 months, especially to the wonderful carers who have visited every day, and made life easier for me and my mum. A big thank you to those in the office too, who are always willing to listen and advise.
Just Ask has been so caring,
kind, and considerate at all times. Nothing was ever too much trouble, and they would do everything possible to make life easy for my mum, who is now in a care home.
I would fully recommend Just Ask to anyone, a brilliant care company to work with.
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Review from P H (Daughter of Client) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a short stay in hospital & respite. Just Ask were recommended to care for my mother. I was dubious at first as mother “didn’t want anyone she didn’t know going into her house. I needn’t have worried. They go in 4 times a day and they are brilliant. She loves the company she gets from their visits
and they look after her so very well. The carers and management are fantastic. Nothing is too much trouble for them. Mother has been able to stay in her own home, has everything she needs and is cared for which is what she wanted. Mother is happy so I’m happy. I promise that you won’t regret using Just Ask for you loved ones care. Thank you so much.
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Review from J A (Daughter of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently moved into a care home but prior to that her care needs were met by Just Ask. As my mum's health deteriorated the number of visits she needed was increased and the carers enabled her to live independently for much longer than would have been possible without them.
The carers were
kind, caring, upbeat and professional. My mum came to regard them as friends. I particularly liked the software that enabled me to monitor my mum and be aware of any issues without constantly phoning.
I would not hesitate in recommending Just Ask to anyone needing a care agency.
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Review from Yvonne B (Daughter of Client) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at Just Ask Care and Support CIC have been wonderful at looking after Mum she has enjoyed their visits getting her up in the morning, showering when needed and making her lunch and doing any other tasks that need doing. Then arriving in the evening to assist her upstairs to bed. They have
always been reliable, friendly and chatty, special mention to the two members of staff who have looked after Mum from the very beginning.
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Review from Diane B (Daughter of Client) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just Ask carers took care of my mum at home for approx 3 years. They assisted Mum three times a day with showering, dressing, preparing meals, giving medication etc. They were very friendly, kind and professional. If ever there was a problem with Mum they would let us know and keep us updated on how
she was. Nothing was too much trouble for them. They helped with the washing up, putting the rubbish out and bringing bits of shopping that Mum had run out of. Mum looked forward to their visits every day. Their help was invaluable. I would definitely recommend them.
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Review from Helen B (Daughter of Client) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father lives alone and suffers from dementia, Just Ask visits twice daily and we can't recommend them enough. They are kind warm and caring and he really enjoys their visits. They make him breakfast and administer his medication and return in the evening and serve him a hot meal and administer medication.
They always make sure there is time for a chat. Nothing is too much trouble and they are willing to help out if we need extra care from time to time. They have really taken a weight of my shoulders. Can't thank them enough.
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Review from Lynn B (Daughter of Client) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is 88 years old and has 100% mental capacity, but with minor physical/mobility issues; Just Ask provides him with the perfect assistant. If you cannot manage alone but do not require full personal assistance, these are your people. Think about the old-style "home help" as opposed to "carer".
Dad's visit includes a clean throughout of the important stuff;(bathroom, kitchen, bed changed, laundry assist with a shave, in and out of the shower, can wash himself, assist walk to the bedroom, foot care, shoes, socks on can dress top half any minor little extras, rubbish bins out letter posted etc) Just Ask, sounds cliché, simple as that. I have worked in a social/elderly care/senior support worker for 30 years, so I know what is important. I have absolutely no negatives for this company. Friendly, caring, pleasant, efficient, prompt, reliable and as Dad has a great sense of humour, pleasant interaction with respect and dignity. Just Ask's support to me has improved my life also, as I no longer worry.
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Review from Alison R (Stepdaughter of Client) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to Just Ask for the terrific service they have provided to my stepfather over the past four months. He was extremely reluctant to accept home help and personal care, but thanks to their competence and friendliness, he has been won over! They listen to his needs and wishes and work with him
in a friendly and generous manner. They turn up on time and are happy to respond to last-minute requests. The service they provide is not only a huge help to him but also gives me peace of mind as I live 300 miles away. I'm very grateful to all the staff.
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Review from Elaine H (Daughter of Client) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the team of Just Ask for the high quality of care, dignity and respect they showed towards our mother in the years they cared for her. Not to forget the management, who were very accommodating, friendly and easy to work alongside.
I would be happy to recommend this company and
have.
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Review from Karen M (Daughter of Client) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to recommend Just Ask for the amazing care service they provided for my dad from July 2021 to Feb 2022, before he went into care. My mum was struggling to look after my dad, who has dementia, but Just Ask allowed us to keep him at home for an extra 6-months when his care was becoming too
much for her to manage. The team were very attentive, keen to listen and discuss his needs and were keen to help in any way they could. In addition to the morning care service which they provided, they offered an occasional sitting service, sometimes at very short notice, and did extra tasks like administering a PCR test and dropping it at the post box. They advised my mum after my dad had a fall and made her feel that she wasn't on her own. They took a lot of pressure off my mum, and my dad really warmed to them all. Thank you so much to the team for providing a fabulous service.
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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Just Ask Care and Support is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for Just Ask Care and Support is calculated as follows: ( (70 Excellents x 5) + (1 Goods x 4) ) ÷ 71 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Just Ask Care and Support is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (13)

Steve

Steve Hulbert

Job Title: Managing Director (Registered Manager) Joined: 2011

Steve is the co-founder of Just Ask

Julie

Julie Ford

Job Title: Operations Manager Joined: 2012

Julie started with Just Ask in 2012 and now manages the business with Steve

Lisa

Lisa Hulbert

Job Title: Director (NED) Joined: 2020

Lisa became a Director of Just Ask in 2020

Donna

Donna

Job Title: Support Worker - Home Care Joined: 2020

Donna joined Just Ask in 2020

Maxime

Maxime

Job Title: Support Worker - Home Care Joined: 2018

Max joined Just Ask in 2018

Andrea

Andrea

Job Title: Support Worker - Home Care Joined: 2024

Andrea is a valuable member of the care team.

Libbie

Libbie

Job Title: Support Worker - Home Care Joined: 2024

Libby is currently the youngest member of the care team.

Esha

Esha

Job Title: Support Worker - Home Care Joined: 2025

Started with Just Ask in 2025

Dannii

Dannii

Job Title: Support Worker - Home Care Joined: 2025

Started with Just Ask in 2025

Sharon

Sharon

Job Title: Support Worker - Home Care Joined: 2019

Started with Just Ask in 2019

Molly

Molly

Job Title: Support Worker - Home Care Joined: 2021

Started with Just Ask in 2021

Sunny

Sunny

Job Title: Support Worker - Home Care Joined: 2025

Sunny has recently joined the Just Ask team

Nadia

Nadia

Job Title: Support Worker - Home Care Joined: 2025

Nadia has recently joined the Just Ask team

Frequently Asked Questions about Just Ask Care and Support

What Type of Services does Just Ask Care and Support offer?

Just Ask Care and Support offers Home Care.

How many Carers does Just Ask Care and Support employ?

Just Ask Care and Support employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Just Ask Care and Support to verify any information. View our terms and conditions. Just Ask Care and Support has an Enhanced Service - more info.