Just Ask Care and Support

Suite F3, Birkbeck, Water Street, Skipton BD23 1PB
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Top 20 award
10 50 Reviews
  • Just Ask Care and Support, Skipton
Just Ask was founded in 2012 with a goal to provide personal care and home help services to the elderly in the Skipton area. It is now recognised locally as a company that delivers the highest levels of home care services in the area.

Just Ask's reputation has grown because of their very high standards, consistency, compassion and eagerness of all their staff to provide 'a level of service that they would be happy for a member of their family to receive' and this is now the company's mission statement.

Just Ask's ‘nothing is too much trouble’ attitude means that every one of their home care users receive a level of service that generally surpasses their expectations.

Just Ask's service user's individual needs are very important to them and they want to help their service users to live safely and comfortably in their own homes for as long as it is safe to do so. Whether their need is assistance to get up, wash and dress every day or assistance with a shower several times a week, Just Ask are happy to help. They can also prepare a freshly cooked meal, assist with medication and be there at the end of the day to assist with getting ready for bed.

Just Ask recognises that choosing a home care provider is a very important decision. They also understand that everyone is an individual and has different needs. Just Ask listens to those needs and work hard to put together a detailed support plan that understands and meets the individual needs of its service users.

Just Ask's core values are respect, compassion, empathy, dignity, integrity and imagination and they work hard to uphold these principles with all its service users.
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Care Provided by Just Ask Care and Support

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.31

These prices are only a guideline, please contact Just Ask Care and Support to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Just Ask Care and Support CIC

Person in charge

  • Steve Hulbert (Managing Director)

Just Ask Care and Support Reviews (50)

10

Just Ask Care and Support has a Review Score of 10 (9.986) out of 10, based on 12 reviews in the last 2 years.
Over all time Just Ask Care and Support has 50 reviews.

Overall Experience
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Reviewer Connection to Just Ask Care and Support
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Total of 50, showing 21-40
Review from Mags C (Daughter of Client) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Just Ask Team looked after both my father prior to his death, and latterly my mother before she moved into assisted living.
The wonderful care team became part of our family over the years. They have been exceptional - persistently going above and beyond to care for both our parents over the years.
Always genuinely caring, respectful and so, so diligent in every aspect of care. My mother experienced numerous Rheumatoid flare-ups, which incapacitated her and resulted in the need to increase her care package to two nurses for each visit rather than just one. Always on a Friday and at very short notice, this wonderful team pulled out all the stops, with the help of our wonderful social worker, to support my mum until extra support from the local hospital could step in and review to support. These have been really stressful times for us as a family, but the management team and carers alike, did everything they could to support us. This is the level of dedication they had.
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Review from Gillian S (Daughter of Client) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just Ask Care have been amazing supporting my mother for the past 2-years. They have never missed a visit, even through the challenging times of the pandemic. I can't thank them enough for all their excellent high-quality help. All staff are trained to a high standard and open to listening to any specific
needs a person has in order to make the experience for the person being cared for much better. I work full-time and can feel at ease that my mother is being cared for to the highest standard while I am not around. All staff are really friendly and genuinely care. I can't recommend them enough.
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Review from Caroline M (Daughter of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An incredible, outstanding organisation! Just Ask have been looking after my elderly parents for approximately two years now, and the level of care is consistently high. The management of Just Ask always listen to your point of view, and their levels of communication with myself and my family about
my parent's welfare have been astounding. I can compare Just Ask with other providers in the area, and therefore, I do know from experience that Just Ask are so excellent and an incredible value for money! I live 160-miles away from my parents, and Just Ask put my mind at rest, as I know that my parents are extremely well looked after.
The whole organisation is compassionate at every level. The carers are empathetic, patient, observant and also have such a good sense of humour (which you need with dementia!) and a sunny disposition. The entire staff from management to the carers and cleaners, always go the extra mile and are dependable and reliable.
I really cannot recommend them highly enough! Thank you!
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Review from Jill C (Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding in every way! When the carer I live with went into hospital to have her ovaries out, Just Ask was recommended to me. Although I was only able to give them a few days notice, the response on the telephone was amazing - extremely helpful, efficient, flexible and understanding. Every time I
needed to phone, the response was always like this. The staff who came out to help me were, without exception, dedicated, friendly, empathic and knew exactly what they were doing from day one. I have never seen dedication like this from a care company, and their enjoyment of the job they do shone out of all of them. I was nervous about carers coming because of my previous experiences with other care companies in the past. But, the Just Ask staff took away all of my nervousness, and I enjoyed their visits. Their work was impeccable, and the timing of their visits was amazing.
I cannot thank Just Ask enough, and I highly recommend them, without reservation, to anyone looking for carers.
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Review from Ian G (Son of Client) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to thank you so much for the fantastic care you have given to my mother. Without exception, every girl that visited my mother was professional, understanding and caring, and they became good friends with my mother. The care you gave was beyond our expectations, and she really looked forward to
the calls, loving their friendliness and lovely chats. She will really miss their calls but is looking forward to her move. Thank you for everything you have done; we would really recommend Just Ask.
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Review from Sally (Daughter of Client) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial contact at the office, I would without hesitation recommend Just Ask. All the carers I met were thoughtful, caring, professional, totally dedicated to their profession. Without a doubt, they are outstanding.
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Review from Tracey H (Daughter of Client) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Just Ask are absolutely wonderful. We cannot praise them enough for the care they give to our dad. They go above and beyond in everything they do. They are a lifeline for us as a family and enable our dad to live independently. They are all extremely hard-working and thoughtful.
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Review from Alison G (Daughter of Client) published on 26 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have been very impressed with and grateful for all the support my Mum has received in her home and how much this enabled her to stay at home for such a long time when her health was declining. The carers were all very compassionate and efficient and made a real effort to get to know
Mum and care and support her in the best ways for her. It was always very reassuring for us a family who live and work a distance from our Mum to know we had Just Ask staff to rely on and it was an exceptional level of support and contact we were given at times when we had concerns, especially at night calls. Without hesitation, we would recommend this service and would add that it was always a positive and helpful experience contacting the office and speaking to the Management of the service.
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Review from Joan E (Client) assisted by family/friend published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just Ask helps me to remain in my own home. It gives peace of mind to my daughter that I see someone each day and that I am given my medication and a meal.
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Review from Sarah C (Client) assisted by family/friend published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very frienly, supportive and helpful.
Any issues have been dealt with promptly.
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Review from S C (Wife of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Parkinson's Disease and we are both in our 80's. I could not cope without the help of 'Just Ask'. We have a carer who comes every weekday morning to get my husband out of bed, to toilet, then shower etc and dress. We have a different carer at weekends. What I really appreciate is that
most of the time we have the same carers so lots of people aren't coming into our home, especially during this Covid pandemic and they wore PPE before it was compulsory. All the carers we have come into contact with are dedicated to their work. They will do anything - one has to 'Just Ask'. They do the job in hand professionally with patience and kindness. The management team work with their carers and all are very understanding and concerned with how to make life easier for my husband and me. The service they give is outstanding.
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Review from B M (Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed using this service and found it completely satisfactory. The girls are pleasant, helpful and kind and will do anything I ask them. The kindness goes beyond duty and takes a lot of stress out of my life.
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Review from Pamela W (Daughter of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the care services to be reliable, compassionate and capable across a broad range of needs. My mum has had a few health and domestic crises and Just Ask have been able to sort out some tricky situations. This has been very important for me especially as my own health has not been good over
this last year. The best reference we can give as a family is my mum's acceptance and genuine appreciation of the visits. As a proud and independent lady, she has found it difficult to adjust to the necessity of ongoing care but now trusts and values the visits, and has enjoyed the social interactions with the different carers. In fact despite her increased physical problems, Mum is more cheerful and sociable now than she was before her care package.
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Review from L P (Wife of Client) published on 2 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As wife and carer, I really appreciate the exceptional care we have been receiving from the Just Ask team over the past year - whether it be from the efficiency of management and administration or the two or three times daily visits from the carers.
It has made such a difference in the last few challenging
months due to both the covid situation and my husband's deteriorating health to have a regular team of carers with whom we feel comfortable and confident in their ability to do the job with compassion, empathy and professionalism.
We appreciate the extra mile they have often gone beyond the normal care plan e.g. collecting medication from the pharmacy and coming to the house in quick response to an emergency. I am also appreciative of visits to me when my husband has been admitted to hospital.
Many thanks go to the team for all the kindness, consideration, humour and hard work in helping to make life that is often difficult, that much easier.
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Review from D P (Client) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with the care that I am getting. Excellent with me. When I ring, the management is very helpful. I would recommend this care provider to a friend and someone who asks me. Thank you.
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Review from Tonia S (Daughter of Client) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just Ask have looked after Mum for the last 6 months and I can’t speak highly enough of them. The care and support provided has been exceptional and so much more than we could have hoped for. The carers are kind, supportive, professional and treated Mum with the utmost dignity and respect. Nothing was
too much trouble, and their visits were tailored as Mum's needs changed, and through the challenges of lockdown. They have happily run errands, liaised with doctors, overseen medication - in addition to daily personal care. We are so grateful for all that Just Ask have done for Mum and Dad, and the friendships that have been made along the way, would not hesitate to recommend their services.
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Review from M H (Client) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every way.
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Review from Sarah S (Daughter of Client) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Just Ask are fabulous and they help my dad with everything he currently needs. I know I can call them any time if I have any worries. I live a few hours away and I know they can help my dad with day to day activities and errands as well as making sure he takes his medications. They are
very professional and caring and my dad is really happy with everything they do.
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Review from Chris C (Son of Client) published on 10 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Just Ask ladies attended and cared for my mum during the latter stages of her life when she was suffering from Dementia. The ladies treated her with great care, consideration and dignity. They were a godsend for my dad as he found it increasingly difficult to care for my mum. I am sure the love
and care they showed was felt by my mum in her latter stages of life.
I would have no hesitation in recommending Just Ask to anyone who required their help.
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Review from Josephine C (Daughter of Client) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Just Ask have been excellent at caring for my dad (and mum when she was alive) which is so important to me as I live in Canada. The carers' support during lock-down was exemplary, providing him physical and emotional support and basically friendship. When I was concerned when he got
very sick they contacted his doctor without delay and upping his care was done efficiently and quickly. I can only say good things about this service and would recommend them to anyone requiring in-home care.
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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Just Ask Care and Support is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for Just Ask Care and Support is calculated as follows: ( (70 Excellents x 5) + (1 Goods x 4) ) ÷ 71 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Just Ask Care and Support is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (13)

Steve

Steve Hulbert

Job Title: Managing Director (Registered Manager) Joined: 2011

Steve is the co-founder of Just Ask

Julie

Julie Ford

Job Title: Operations Manager Joined: 2012

Julie started with Just Ask in 2012 and now manages the business with Steve

Lisa

Lisa Hulbert

Job Title: Director (NED) Joined: 2020

Lisa became a Director of Just Ask in 2020

Donna

Donna

Job Title: Support Worker - Home Care Joined: 2020

Donna joined Just Ask in 2020

Maxime

Maxime

Job Title: Support Worker - Home Care Joined: 2018

Max joined Just Ask in 2018

Andrea

Andrea

Job Title: Support Worker - Home Care Joined: 2024

Andrea is a valuable member of the care team.

Libbie

Libbie

Job Title: Support Worker - Home Care Joined: 2024

Libby is currently the youngest member of the care team.

Esha

Esha

Job Title: Support Worker - Home Care Joined: 2025

Started with Just Ask in 2025

Dannii

Dannii

Job Title: Support Worker - Home Care Joined: 2025

Started with Just Ask in 2025

Sharon

Sharon

Job Title: Support Worker - Home Care Joined: 2019

Started with Just Ask in 2019

Molly

Molly

Job Title: Support Worker - Home Care Joined: 2021

Started with Just Ask in 2021

Sunny

Sunny

Job Title: Support Worker - Home Care Joined: 2025

Sunny has recently joined the Just Ask team

Nadia

Nadia

Job Title: Support Worker - Home Care Joined: 2025

Nadia has recently joined the Just Ask team

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