Just Ask Care and Support

Suite F3, Birkbeck, Water Street, Skipton BD23 1PB
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Top 20 award
9.9 55 Reviews
  • Just Ask Care and Support, Skipton
Just Ask was founded in 2012 with a goal to provide personal care and home help services to the elderly in the Skipton area. It is now recognised locally as a company that delivers the highest levels of home care services in the area.

Just Ask's reputation has grown because of their very high standards, consistency, compassion and eagerness of all their staff to provide 'a level of service that they would be happy for a member of their family to receive' and this is now the company's mission statement.

Just Ask's ‘nothing is too much trouble’ attitude means that every one of their home care users receive a level of service that generally surpasses their expectations.

Just Ask's service user's individual needs are very important to them and they want to help their service users to live safely and comfortably in their own homes for as long as it is safe to do so. Whether their need is assistance to get up, wash and dress every day or assistance with a shower several times a week, Just Ask are happy to help. They can also prepare a freshly cooked meal, assist with medication and be there at the end of the day to assist with getting ready for bed.

Just Ask recognises that choosing a home care provider is a very important decision. They also understand that everyone is an individual and has different needs. Just Ask listens to those needs and work hard to put together a detailed support plan that understands and meets the individual needs of its service users.

Just Ask's core values are respect, compassion, empathy, dignity, integrity and imagination and they work hard to uphold these principles with all its service users.
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Care Provided by Just Ask Care and Support

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: from £18.63
  • Hourly Visiting Care Fees: from £30.99
The price(s) shown are provided by the agency. Contact Just Ask Care and Support for full pricing details and T&Cs.

Contact Just Ask Care and Support to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Just Ask Care and Support to get a personalised quote.

Good to Know

Owner

  • Just Ask Care and Support CIC
  • Voluntary / Not for Profit Owned

Person in Charge

  • Steve Hulbert (Managing Director)

Just Ask Care and Support Reviews (55)

9.9

Just Ask Care and Support has a Review Score of 9.9 (9.889) out of 10, based on 16 reviews in the last 2 years.
Over all time Just Ask Care and Support has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Just Ask Care and Support
  • 30
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Total of 55, showing 21-40
Review from Helen B (Daughter of Client) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father lives alone and suffers from dementia, Just Ask visits twice daily and we can't recommend them enough. They are kind warm and caring and he really enjoys their visits. They make him breakfast and administer his medication and return in the evening and serve him a hot meal and administer medication.
They always make sure there is time for a chat. Nothing is too much trouble and they are willing to help out if we need extra care from time to time. They have really taken a weight of my shoulders. Can't thank them enough.
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Review from Lynn B (Daughter of Client) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is 88 years old and has 100% mental capacity, but with minor physical/mobility issues; Just Ask provides him with the perfect assistant. If you cannot manage alone but do not require full personal assistance, these are your people. Think about the old-style "home help" as opposed to "carer".
Dad's visit includes a clean throughout of the important stuff;(bathroom, kitchen, bed changed, laundry assist with a shave, in and out of the shower, can wash himself, assist walk to the bedroom, foot care, shoes, socks on can dress top half any minor little extras, rubbish bins out letter posted etc) Just Ask, sounds cliché, simple as that. I have worked in a social/elderly care/senior support worker for 30 years, so I know what is important. I have absolutely no negatives for this company. Friendly, caring, pleasant, efficient, prompt, reliable and as Dad has a great sense of humour, pleasant interaction with respect and dignity. Just Ask's support to me has improved my life also, as I no longer worry.
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Review from Alison R (Stepdaughter of Client) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to Just Ask for the terrific service they have provided to my stepfather over the past four months. He was extremely reluctant to accept home help and personal care, but thanks to their competence and friendliness, he has been won over! They listen to his needs and wishes and work with him
in a friendly and generous manner. They turn up on time and are happy to respond to last-minute requests. The service they provide is not only a huge help to him but also gives me peace of mind as I live 300 miles away. I'm very grateful to all the staff.
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Review from Elaine H (Daughter of Client) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the team of Just Ask for the high quality of care, dignity and respect they showed towards our mother in the years they cared for her. Not to forget the management, who were very accommodating, friendly and easy to work alongside.
I would be happy to recommend this company and
have.
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Review from Karen M (Daughter of Client) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to recommend Just Ask for the amazing care service they provided for my dad from July 2021 to Feb 2022, before he went into care. My mum was struggling to look after my dad, who has dementia, but Just Ask allowed us to keep him at home for an extra 6-months when his care was becoming too
much for her to manage. The team were very attentive, keen to listen and discuss his needs and were keen to help in any way they could. In addition to the morning care service which they provided, they offered an occasional sitting service, sometimes at very short notice, and did extra tasks like administering a PCR test and dropping it at the post box. They advised my mum after my dad had a fall and made her feel that she wasn't on her own. They took a lot of pressure off my mum, and my dad really warmed to them all. Thank you so much to the team for providing a fabulous service.
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Review from Mags C (Daughter of Client) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Just Ask Team looked after both my father prior to his death, and latterly my mother before she moved into assisted living.
The wonderful care team became part of our family over the years. They have been exceptional - persistently going above and beyond to care for both our parents over the years.
Always genuinely caring, respectful and so, so diligent in every aspect of care. My mother experienced numerous Rheumatoid flare-ups, which incapacitated her and resulted in the need to increase her care package to two nurses for each visit rather than just one. Always on a Friday and at very short notice, this wonderful team pulled out all the stops, with the help of our wonderful social worker, to support my mum until extra support from the local hospital could step in and review to support. These have been really stressful times for us as a family, but the management team and carers alike, did everything they could to support us. This is the level of dedication they had.
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Review from Gillian S (Daughter of Client) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just Ask Care have been amazing supporting my mother for the past 2-years. They have never missed a visit, even through the challenging times of the pandemic. I can't thank them enough for all their excellent high-quality help. All staff are trained to a high standard and open to listening to any specific
needs a person has in order to make the experience for the person being cared for much better. I work full-time and can feel at ease that my mother is being cared for to the highest standard while I am not around. All staff are really friendly and genuinely care. I can't recommend them enough.
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Review from Caroline M (Daughter of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An incredible, outstanding organisation! Just Ask have been looking after my elderly parents for approximately two years now, and the level of care is consistently high. The management of Just Ask always listen to your point of view, and their levels of communication with myself and my family about
my parent's welfare have been astounding. I can compare Just Ask with other providers in the area, and therefore, I do know from experience that Just Ask are so excellent and an incredible value for money! I live 160-miles away from my parents, and Just Ask put my mind at rest, as I know that my parents are extremely well looked after.
The whole organisation is compassionate at every level. The carers are empathetic, patient, observant and also have such a good sense of humour (which you need with dementia!) and a sunny disposition. The entire staff from management to the carers and cleaners, always go the extra mile and are dependable and reliable.
I really cannot recommend them highly enough! Thank you!
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Review from Jill C (Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding in every way! When the carer I live with went into hospital to have her ovaries out, Just Ask was recommended to me. Although I was only able to give them a few days notice, the response on the telephone was amazing - extremely helpful, efficient, flexible and understanding. Every time I
needed to phone, the response was always like this. The staff who came out to help me were, without exception, dedicated, friendly, empathic and knew exactly what they were doing from day one. I have never seen dedication like this from a care company, and their enjoyment of the job they do shone out of all of them. I was nervous about carers coming because of my previous experiences with other care companies in the past. But, the Just Ask staff took away all of my nervousness, and I enjoyed their visits. Their work was impeccable, and the timing of their visits was amazing.
I cannot thank Just Ask enough, and I highly recommend them, without reservation, to anyone looking for carers.
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Review from Ian G (Son of Client) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to thank you so much for the fantastic care you have given to my mother. Without exception, every girl that visited my mother was professional, understanding and caring, and they became good friends with my mother. The care you gave was beyond our expectations, and she really looked forward to
the calls, loving their friendliness and lovely chats. She will really miss their calls but is looking forward to her move. Thank you for everything you have done; we would really recommend Just Ask.
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Review from Sally (Daughter of Client) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial contact at the office, I would without hesitation recommend Just Ask. All the carers I met were thoughtful, caring, professional, totally dedicated to their profession. Without a doubt, they are outstanding.
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Review from Tracey H (Daughter of Client) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Just Ask are absolutely wonderful. We cannot praise them enough for the care they give to our dad. They go above and beyond in everything they do. They are a lifeline for us as a family and enable our dad to live independently. They are all extremely hard-working and thoughtful.
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Review from Alison G (Daughter of Client) published on 26 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have been very impressed with and grateful for all the support my Mum has received in her home and how much this enabled her to stay at home for such a long time when her health was declining. The carers were all very compassionate and efficient and made a real effort to get to know
Mum and care and support her in the best ways for her. It was always very reassuring for us a family who live and work a distance from our Mum to know we had Just Ask staff to rely on and it was an exceptional level of support and contact we were given at times when we had concerns, especially at night calls. Without hesitation, we would recommend this service and would add that it was always a positive and helpful experience contacting the office and speaking to the Management of the service.
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Review from Joan E (Client) assisted by family/friend published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just Ask helps me to remain in my own home. It gives peace of mind to my daughter that I see someone each day and that I am given my medication and a meal.
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Review from Sarah C (Client) assisted by family/friend published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very frienly, supportive and helpful.
Any issues have been dealt with promptly.
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Review from S C (Wife of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Parkinson's Disease and we are both in our 80's. I could not cope without the help of 'Just Ask'. We have a carer who comes every weekday morning to get my husband out of bed, to toilet, then shower etc and dress. We have a different carer at weekends. What I really appreciate is that
most of the time we have the same carers so lots of people aren't coming into our home, especially during this Covid pandemic and they wore PPE before it was compulsory. All the carers we have come into contact with are dedicated to their work. They will do anything - one has to 'Just Ask'. They do the job in hand professionally with patience and kindness. The management team work with their carers and all are very understanding and concerned with how to make life easier for my husband and me. The service they give is outstanding.
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Review from B M (Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed using this service and found it completely satisfactory. The girls are pleasant, helpful and kind and will do anything I ask them. The kindness goes beyond duty and takes a lot of stress out of my life.
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Review from Pamela W (Daughter of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the care services to be reliable, compassionate and capable across a broad range of needs. My mum has had a few health and domestic crises and Just Ask have been able to sort out some tricky situations. This has been very important for me especially as my own health has not been good over
this last year. The best reference we can give as a family is my mum's acceptance and genuine appreciation of the visits. As a proud and independent lady, she has found it difficult to adjust to the necessity of ongoing care but now trusts and values the visits, and has enjoyed the social interactions with the different carers. In fact despite her increased physical problems, Mum is more cheerful and sociable now than she was before her care package.
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Review from L P (Wife of Client) published on 2 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As wife and carer, I really appreciate the exceptional care we have been receiving from the Just Ask team over the past year - whether it be from the efficiency of management and administration or the two or three times daily visits from the carers.
It has made such a difference in the last few challenging
months due to both the covid situation and my husband's deteriorating health to have a regular team of carers with whom we feel comfortable and confident in their ability to do the job with compassion, empathy and professionalism.
We appreciate the extra mile they have often gone beyond the normal care plan e.g. collecting medication from the pharmacy and coming to the house in quick response to an emergency. I am also appreciative of visits to me when my husband has been admitted to hospital.
Many thanks go to the team for all the kindness, consideration, humour and hard work in helping to make life that is often difficult, that much easier.
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Review from D P (Client) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with the care that I am getting. Excellent with me. When I ring, the management is very helpful. I would recommend this care provider to a friend and someone who asks me. Thank you.
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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Just Ask Care and Support is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.989 for Just Ask Care and Support is calculated as follows: ( (94 Excellents x 5) + (1 Goods x 4) ) ÷ 95 Ratings = 4.989
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Just Ask Care and Support is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (13)

Steve

Steve Hulbert

Job Title: Managing Director (Registered Manager) Joined: 2011

Steve is the co-founder of Just Ask

Julie

Julie Ford

Job Title: Operations Manager Joined: 2012

Julie started with Just Ask in 2012 and now manages the business with Steve

Lisa

Lisa Hulbert

Job Title: Director (NED) Joined: 2020

Lisa became a Director of Just Ask in 2020

Donna

Donna

Job Title: Support Worker - Home Care Joined: 2020

Donna joined Just Ask in 2020

Maxime

Maxime

Job Title: Support Worker - Home Care Joined: 2018

Max joined Just Ask in 2018

Andrea

Andrea

Job Title: Support Worker - Home Care Joined: 2024

Andrea is a valuable member of the care team.

Libbie

Libbie

Job Title: Support Worker - Home Care Joined: 2024

Libby is currently the youngest member of the care team.

Esha

Esha

Job Title: Support Worker - Home Care Joined: 2025

Started with Just Ask in 2025

Dannii

Dannii

Job Title: Support Worker - Home Care Joined: 2025

Started with Just Ask in 2025

Sharon

Sharon

Job Title: Support Worker - Home Care Joined: 2019

Started with Just Ask in 2019

Molly

Molly

Job Title: Support Worker - Home Care Joined: 2021

Started with Just Ask in 2021

Sunny

Sunny

Job Title: Support Worker - Home Care Joined: 2025

Sunny has recently joined the Just Ask team

Nadia

Nadia

Job Title: Support Worker - Home Care Joined: 2025

Nadia has recently joined the Just Ask team

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Just Ask Care and Support to verify any information. View our terms and conditions. Just Ask Care and Support has an Enhanced Service - more info.