The care you gave was beyond our expectations,Ian G(Son of Client/Service User)
The care you gave was beyond our expectations,Ian G(Son of Client/Service User)
Just Ask was founded in 2012 with a goal to provide personal care and home help services to the elderly in the Skipton area. It is now recognised locally as a company that delivers the highest levels of home care services in the area.
Just Ask's reputation has grown because of their very high standards, consistency, compassion and eagerness of all their staff to provide 'a level of service that...
Just Ask was founded in 2012 with a goal to provide personal care and home help services to the elderly in the Skipton area. It is now recognised locally as a company that delivers the highest levels of home care services in the area.
Just Ask's reputation has grown because of their very high standards, consistency, compassion and eagerness of all their staff to provide 'a level of service that they would be happy for a member of their family to receive' and this is now the company's mission statement.
Just Ask's ‘nothing is too much trouble’ attitude means that every one of their home care users receive a level of service that generally surpasses their expectations.
Just Ask's service user's individual needs are very important to them and they want to help their service users to live safely and comfortably in their own homes for as long as it is safe to do so. Whether their need is assistance to get up, wash and dress every day or assistance with a shower several times a week, Just Ask are happy to help. They can also prepare a freshly cooked meal, assist with medication and be there at the end of the day to assist with getting ready for bed.
Just Ask recognises that choosing a home care provider is a very important decision. They also understand that everyone is an individual and has different needs. Just Ask listens to those needs and work hard to put together a detailed support plan that understands and meets the individual needs of its service users.
Just Ask's core values are respect, compassion, empathy, dignity, integrity and imagination and they work hard to uphold these principles with all its service users.
Care Provided by Just Ask Care and Support
Types of Home Care
Visiting Care
Minimum Visit Duration (Visiting Care)
15 minutes
Contract Durations
Ongoing / Long Term
Age Ranges
Older Person Care (65+)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Food Preparation & Serving
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £30.99
Contact Just Ask Care and Support to get a personalised quote:
The price(s) shown are provided by the agency. Contact Just Ask Care and Support for full pricing details and T&Cs.
Just Ask Care and Support has a Review Score of 9.9 (9.889) out of 10, based on 16 reviews in the last 2 years. Over all time Just Ask Care and Support has 57 reviews.
Review from L P (Wife of Client) published on 2 November 2020 Submitted via Website•
Overall Experience
As wife and carer, I really appreciate the exceptional care we have been receiving from the Just Ask team over the past year - whether it be from the efficiency of management and administration or the two or three times daily visits from the carers.
It has made such a difference in the last few...
As wife and carer, I really appreciate the exceptional care we have been receiving from the Just Ask team over the past year - whether it be from the efficiency of management and administration or the two or three times daily visits from the carers. It has made such a difference in the last few challenging months due to both the covid situation and my husband's deteriorating health to have a regular team of carers with whom we feel comfortable and confident in their ability to do the job with compassion, empathy and professionalism. We appreciate the extra mile they have often gone beyond the normal care plan e.g. collecting medication from the pharmacy and coming to the house in quick response to an emergency. I am also appreciative of visits to me when my husband has been admitted to hospital.
Many thanks go to the team for all the kindness, consideration, humour and hard work in helping to make life that is often difficult, that much easier.
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Review from D P (Client / Service User) published on 7 September 2020 Submitted via Review Postal Card•
Overall Experience
I am pleased with the care that I am getting. Excellent with me. When I ring, the management is very helpful. I would recommend this care provider to a friend and someone who asks me. Thank you.
I am pleased with the care that I am getting. Excellent with me. When I ring, the management is very helpful. I would recommend this care provider to a friend and someone who asks me. Thank you.
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Review from Tonia S (Daughter of Client) published on 21 August 2020 Submitted via Website•
Overall Experience
Just Ask have looked after Mum for the last 6 months and I can’t speak highly enough of them. The care and support provided has been exceptional and so much more than we could have hoped for. The carers are kind, supportive, professional and treated Mum with the utmost dignity and respect. Nothing...
Just Ask have looked after Mum for the last 6 months and I can’t speak highly enough of them. The care and support provided has been exceptional and so much more than we could have hoped for. The carers are kind, supportive, professional and treated Mum with the utmost dignity and respect. Nothing was too much trouble, and their visits were tailored as Mum's needs changed, and through the challenges of lockdown. They have happily run errands, liaised with doctors, overseen medication - in addition to daily personal care. We are so grateful for all that Just Ask have done for Mum and Dad, and the friendships that have been made along the way, would not hesitate to recommend their services.
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Review from M H (Client / Service User) published on 21 August 2020 Submitted via Postal Card•
Overall Experience
Excellent in every way.
Excellent in every way.
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Review from Sarah S (Daughter of Client) published on 17 August 2020 Submitted via Website•
Overall Experience
The team at Just Ask are fabulous and they help my dad with everything he currently needs. I know I can call them any time if I have any worries. I live a few hours away and I know they can help my dad with day to day activities and errands as well as making sure he takes his medications. They...
The team at Just Ask are fabulous and they help my dad with everything he currently needs. I know I can call them any time if I have any worries. I live a few hours away and I know they can help my dad with day to day activities and errands as well as making sure he takes his medications. They are very professional and caring and my dad is really happy with everything they do.
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No Rating
Review from Chris C (Son of Client) published on 10 August 2020 Submitted via Website•
Overall Experience
The Just Ask ladies attended and cared for my mum during the latter stages of her life when she was suffering from Dementia. The ladies treated her with great care, consideration and dignity. They were a godsend for my dad as he found it increasingly difficult to care for my mum. I am sure the love...
The Just Ask ladies attended and cared for my mum during the latter stages of her life when she was suffering from Dementia. The ladies treated her with great care, consideration and dignity. They were a godsend for my dad as he found it increasingly difficult to care for my mum. I am sure the love and care they showed was felt by my mum in her latter stages of life.
I would have no hesitation in recommending Just Ask to anyone who required their help.
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Review from Josephine C (Daughter of Client) published on 6 August 2020 Submitted via Website•
Overall Experience
All the staff at Just Ask have been excellent at caring for my dad (and mum when she was alive) which is so important to me as I live in Canada. The carers' support during lock-down was exemplary, providing him physical and emotional support and basically friendship. When I was concerned when he...
All the staff at Just Ask have been excellent at caring for my dad (and mum when she was alive) which is so important to me as I live in Canada. The carers' support during lock-down was exemplary, providing him physical and emotional support and basically friendship. When I was concerned when he got very sick they contacted his doctor without delay and upping his care was done efficiently and quickly. I can only say good things about this service and would recommend them to anyone requiring in-home care.
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Review from Leslie W (Client / Service User) published on 27 July 2020 Submitted via Website•
Overall Experience
Just Ask was the third care team helping me since I came out of hospital. You don't need anybody else. 100% the very best! A fantastic team and highly recommended. A very well run business, 100% reliable in all their endeavours, very well done.
Just Ask was the third care team helping me since I came out of hospital. You don't need anybody else. 100% the very best! A fantastic team and highly recommended. A very well run business, 100% reliable in all their endeavours, very well done.
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Review from Timothy C (Son of Client) published on 22 July 2020 Submitted via Website•
Overall Experience
We engaged Just Ask, at a time of crisis, less than 2 months ago to care for my elderly mother, who suffers from dementia. At the time we wanted a company with local roots and a commitment to the people of Skipton. Just Ask ticks those boxes. Carers come in A.M and P.M to bathe, dress and undress...
We engaged Just Ask, at a time of crisis, less than 2 months ago to care for my elderly mother, who suffers from dementia. At the time we wanted a company with local roots and a commitment to the people of Skipton. Just Ask ticks those boxes. Carers come in A.M and P.M to bathe, dress and undress Mum. My father and I are delighted with the quality of care that Mum receives from the carers, all of whom Mum likes and trusts. They have been excellent in providing a bit of TLC for my father too.
Most important to mention is how responsive we have found Just Ask to be. Mum's needs are changing almost on a daily basis. As each new need has arisen, Just Ask have been supportive and conscientious. The operations manager has been fantastic in maintaining a hands-on approach and attention to detail, frequently attending, along with the usual carers to check that Just Ask is meeting Mum and Dad's needs. I remain confident that as Mum's health deteriorates that Just Ask will continue to meet her needs.
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Review from Alexa (Daughter of Client) published on 12 June 2020 Submitted via Website•
Overall Experience
The carers are all really friendly and approachable. My mother was not the easiest of characters but they were very patient and caring. As her caring needs changed I was well supported with additional slots fitted in, to keep my mother longer in her own flat.
The carers are all really friendly and approachable. My mother was not the easiest of characters but they were very patient and caring. As her caring needs changed I was well supported with additional slots fitted in, to keep my mother longer in her own flat.
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Review from Andrew B (Son of Client) published on 24 March 2020 Submitted via Website•
Overall Experience
A tremendous service from all of the carers looking after my mum. Very professional and caring, always happy to go the extra mile, or to sit down and chat when that seems most appropriate.
The family are all so grateful for their involvement.
A tremendous service from all of the carers looking after my mum. Very professional and caring, always happy to go the extra mile, or to sit down and chat when that seems most appropriate.
The family are all so grateful for their involvement.
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No Rating
Review from Caroline C (Client / Service User) published on 30 December 2019 Submitted via Website•
Overall Experience
Positive items: The people from Just Ask whom we have met have all been lovely people with a caring and helpful manner. They aim to be flexible and cater for most needs. They are reliable.
Room for improvement: I would suggest they need some training in the area of dementia - and my sister...
Positive items: The people from Just Ask whom we have met have all been lovely people with a caring and helpful manner. They aim to be flexible and cater for most needs. They are reliable.
Room for improvement: I would suggest they need some training in the area of dementia - and my sister and I get frustrated at difficulties in contacting them or getting a reply to emails.
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Review from Judith M (Daughter of Client) published on 19 December 2019 Submitted via Website•
Overall Experience
Just Ask had already been providing a Cleaner/companion service for my mum but took on the full personal care package when the previous company pulled out of the area at short notice in summer. Her care package changed significantly after a fall in August and the Just Ask team fulfil her increased...
Just Ask had already been providing a Cleaner/companion service for my mum but took on the full personal care package when the previous company pulled out of the area at short notice in summer. Her care package changed significantly after a fall in August and the Just Ask team fulfil her increased needs as required. All of the team are caring and mum enjoys their visits. They properly engage with her rather than doing a 'tick box' exercise. If anything crops up, such as new or different care needs then a quick call to the office gets it included in the daily schedule and the whole team seem to be updated with the changes. Equally, the team advise me (or attending family) of any concerns. The team leave comprehensive notes for each visit which is really useful to the family who use them to organise any other changes in the daily routine.
It is good to have one consistent team providing familiar faces for mum. I have full confidence in them.
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Review from Peter (Son of Client) published on 16 December 2019 Submitted via Website•
Overall Experience
Excellent, reliable, high standard level of care. Engaging, empathetic and thorough staff. The service provides for all eventualities, giving confidence to Family; from shopping: liaising with other care agents / GPs, arranging pharmacy deliveries, to escorting to appointments. Highly recommended.
Excellent, reliable, high standard level of care. Engaging, empathetic and thorough staff. The service provides for all eventualities, giving confidence to Family; from shopping: liaising with other care agents / GPs, arranging pharmacy deliveries, to escorting to appointments. Highly recommended.
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Review from Karen W (Daughter of Client) published on 12 December 2019 Submitted via Website•
Overall Experience
My mum was reluctant at first regarding carers coming into her home after she was discharged from hospital. However, the care and understanding she has received from her carers has been wonderful. She looks forward to their visits (twice a day) and it is reassuring to know that someone is checking...
My mum was reluctant at first regarding carers coming into her home after she was discharged from hospital. However, the care and understanding she has received from her carers has been wonderful. She looks forward to their visits (twice a day) and it is reassuring to know that someone is checking up on her. There are a number of carers who go above and beyond what we expected eg. calling in at shops if mum is running out of something, some will stop and have a chat and cup of tea with her and even when they have time off taking her for a coffee in town. Mum is very lonely at times and loves company and the compassion and friendship her carers have offered has been wonderful. Thank you!!! We greatly appreciate everything you do for mum.
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Review from Ruth (Stepdaughter of Client) published on 6 December 2019 Submitted via Website•
Overall Experience
Excellent Service. Very professional, friendly and informative. Easily accessible by telephone to both the managers and carers.
I have rated the care/support as good as we only experienced their service for a short time before our relative went into respite care, however, I would definitely...
Excellent Service. Very professional, friendly and informative. Easily accessible by telephone to both the managers and carers.
I have rated the care/support as good as we only experienced their service for a short time before our relative went into respite care, however, I would definitely recommend this service.
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Review from G H (Daughter of Client) published on 9 October 2019 Submitted via Postal Card•
Overall Experience
Review on behalf of my Mum. Mum was extremely reluctant to have strangers in her home but once she got to know the girls she was very happy. She said they were all lovely. Nothing is too much for them. Very caring. Sorry when she had to give the service up. Many thanks to you all.
Review on behalf of my Mum. Mum was extremely reluctant to have strangers in her home but once she got to know the girls she was very happy. She said they were all lovely. Nothing is too much for them. Very caring. Sorry when she had to give the service up. Many thanks to you all.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 August 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Just Ask Care and Support.
There are no accreditations posted yet for Just Ask Care and Support.
Meet the Team (13)
Steve HulbertJob Title Managing Director (Registered Manager)Joined 2011
Steve is the co-founder of Just Ask
Julie FordJob Title Operations ManagerJoined 2012
Julie started with Just Ask in 2012 and now manages the business with Steve
Lisa HulbertJob Title Director (NED)Joined 2020
Lisa became a Director of Just Ask in 2020
Donna Job Title Support Worker - Home CareJoined 2020
Donna joined Just Ask in 2020
Maxime Job Title Support Worker - Home CareJoined 2018
Max joined Just Ask in 2018
Andrea Job Title Support Worker - Home CareJoined 2024
Andrea is a valuable member of the care team.
Libbie Job Title Support Worker - Home CareJoined 2024
Libby is currently the youngest member of the care team.
Esha Job Title Support Worker - Home CareJoined 2025
Started with Just Ask in 2025
Dannii Job Title Support Worker - Home CareJoined 2025
Started with Just Ask in 2025
Sharon Job Title Support Worker - Home CareJoined 2019
Started with Just Ask in 2019
Molly Job Title Support Worker - Home CareJoined 2021
Started with Just Ask in 2021
Sunny Job Title Support Worker - Home CareJoined 2025
Sunny has recently joined the Just Ask team
Nadia Job Title Support Worker - Home CareJoined 2025
Nadia has recently joined the Just Ask team
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Just Ask Care and Support to verify any information. View our terms and conditions. Just Ask Care and Support has an Enhanced Service -what an Enhanced Service includes.
