Just Ask Care and Support

Suite F3, Birkbeck, Water Street, Skipton BD23 1PB

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10 50 Reviews

Just Ask Care and Support, Skipton

The care you gave was beyond our expectations,

Ian G (Son of Client)

Just Ask was founded in 2012 with a goal to provide personal care and home help services to the elderly in the Skipton area. It is now recognised locally as a company that delivers the highest levels of home care services in the area.

Just Ask's reputation has grown because of their very high standards, consistency, compassion and eagerness of all their staff to provide 'a level of service that they would be happy for a member of their family to receive' and this is now the company's mission statement.

Just Ask's ‘nothing is too much trouble’ attitude means that every one of their home care users receive a level of service that generally surpasses their expectations.

Just Ask's service user's individual needs are very important to them and they want to help their service users to live safely and comfortably in their own homes for as long as it is safe to do so. Whether their need is assistance to get up, wash and dress every day or assistance with a shower several times a week, Just Ask are happy to help. They can also prepare a freshly cooked meal, assist with medication and be there at the end of the day to assist with getting ready for bed.

Just Ask recognises that choosing a home care provider is a very important decision. They also understand that everyone is an individual and has different needs. Just Ask listens to those needs and work hard to put together a detailed support plan that understands and meets the individual needs of its service users.

Just Ask's core values are respect, compassion, empathy, dignity, integrity and imagination and they work hard to uphold these principles with all its service users.

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Review from Leslie W (Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience

Just Ask was the third care team helping me since I came out of hospital. You don't need anybody else. 100% the very best! A fantastic team and highly recommended. A very well run business, 100% reliable in all their endeavours, very well done.

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Review from Timothy C (Son of Client) published on 22 July 2020
Submitted via Website • Report

Overall Experience

We engaged Just Ask, at a time of crisis, less than 2 months ago to care for my elderly mother, who suffers from dementia. At the time we wanted a company with local roots and a commitment to the people of Skipton. Just Ask ticks those boxes. Carers come in A.M and P.M to bathe, dress and undress Mum.

My father and I are delighted with the quality of care that Mum receives from the carers, all of whom Mum likes and trusts. They have been excellent in providing a bit of TLC for my father too.
Most important to mention is how responsive we have found Just Ask to be. Mum's needs are changing almost on a daily basis. As each new need has arisen, Just Ask have been supportive and conscientious. The operations manager has been fantastic in maintaining a hands-on approach and attention to detail, frequently attending, along with the usual carers to check that Just Ask is meeting Mum and Dad's needs. I remain confident that as Mum's health deteriorates that Just Ask will continue to meet her needs.

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Review from Alexa (Daughter of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience

The carers are all really friendly and approachable. My mother was not the easiest of characters but they were very patient and caring. As her caring needs changed I was well supported with additional slots fitted in, to keep my mother longer in her own flat.

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Review from Andrew B (Son of Client) published on 24 March 2020
Submitted via Website • Report

Overall Experience

A tremendous service from all of the carers looking after my mum. Very professional and caring, always happy to go the extra mile, or to sit down and chat when that seems most appropriate.
The family are all so grateful for their involvement.

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Review from Caroline C (Client) published on 30 December 2019
Submitted via Website • Report

Overall Experience

Positive items: The people from Just Ask whom we have met have all been lovely people with a caring and helpful manner. They aim to be flexible and cater for most needs. They are reliable.

Room for improvement: I would suggest they need some training in the area of dementia - and my sister and

I get frustrated at difficulties in contacting them or getting a reply to emails.

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Review from Judith M (Daughter of Client) published on 19 December 2019
Submitted via Website • Report

Overall Experience

Just Ask had already been providing a Cleaner/companion service for my mum but took on the full personal care package when the previous company pulled out of the area at short notice in summer. Her care package changed significantly after a fall in August and the Just Ask team fulfil her increased needs

as required.
All of the team are caring and mum enjoys their visits. They properly engage with her rather than doing a 'tick box' exercise. If anything crops up, such as new or different care needs then a quick call to the office gets it included in the daily schedule and the whole team seem to be updated with the changes. Equally, the team advise me (or attending family) of any concerns. The team leave comprehensive notes for each visit which is really useful to the family who use them to organise any other changes in the daily routine.
It is good to have one consistent team providing familiar faces for mum. I have full confidence in them.

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Review from Peter (Son of Client) published on 16 December 2019
Submitted via Website • Report

Overall Experience

Excellent, reliable, high standard level of care. Engaging, empathetic and thorough staff. The service provides for all eventualities, giving confidence to Family; from shopping: liaising with other care agents / GPs, arranging pharmacy deliveries, to escorting to appointments. Highly recommended.

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Review from Karen W (Daughter of Client) published on 12 December 2019
Submitted via Website • Report

Overall Experience

My mum was reluctant at first regarding carers coming into her home after she was discharged from hospital. However, the care and understanding she has received from her carers has been wonderful. She looks forward to their visits (twice a day) and it is reassuring to know that someone is checking

up on her. There are a number of carers who go above and beyond what we expected eg. calling in at shops if mum is running out of something, some will stop and have a chat and cup of tea with her and even when they have time off taking her for a coffee in town. Mum is very lonely at times and loves company and the compassion and friendship her carers have offered has been wonderful. Thank you!!! We greatly appreciate everything you do for mum.

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Review from Ruth (Stepdaughter of Client) published on 6 December 2019
Submitted via Website • Report

Overall Experience

Excellent Service. Very professional, friendly and informative. Easily accessible by telephone to both the managers and carers.
I have rated the care/support as good as we only experienced their service for a short time before our relative went into respite care, however, I would definitely recommend

this service.

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Review from G H (Daughter of Client) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience

Review on behalf of my Mum. Mum was extremely reluctant to have strangers in her home but once she got to know the girls she was very happy. She said they were all lovely. Nothing is too much for them. Very caring. Sorry when she had to give the service up. Many thanks to you all.

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