Lapis Care

8 The Ridings, Waltham Chase, Southampton SO32 2TS
Review Us
10 46 Reviews
  • Lapis Care, Southampton
Did you know that…

Egyptians considered Lapis Lazuli to be a ‘Royal Stone’ and is said to be a stone reflecting friendship, truth, love and protection? Everything you would look for in a care company!

Lapis Care has now been operational since 2012. They are proud that they remain owned and run by registered nurses. This provides extra knowledge and experience that they are able to cascade to their team members, thus in turn benefiting their clients.

Lapis Care believes that 'life is for living' and that there are very few problems that are unsolvable, and their combined experience means that they've seen it all!

Their philosophy is 'Cared for Staff = Cared for Clients', which means all their team feel valued and supported when carrying out their role. There are no staff on zero-hours or paid per call contracts so they have a very happy and settled team, just what you want for your family.

They are an open-minded team, always keen to find way of improving their service.
Show Lapis Care on the Map

Care Provided by Lapis Care

Types of Home Care

  • Visiting Care
  • Nursing/Nurse Led Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.50

Fees are inclusive of travel, uplifts apply to Weekend and Bank Holidays

These prices are only a guideline, please contact Lapis Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Lapis Health & Events Ltd

Person in Charge

  • Liz Blacklock (Managing Director)

Lapis Care Reviews (46)

10

Lapis Care has a Review Score of 10 (9.951) out of 10, based on 14 reviews in the last 2 years.
Over all time Lapis Care has 46 reviews.

Overall Experience
  • 45
  • 1
  • 0
  • 0
  • 0
Date Published
  • 46
  • 2
  • 11
  • 14
  • 32
Reviewer Connection to Lapis Care
  • 20
  • 6
  • 6
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 21-40
Review from Andrew U (Son of Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was looked after by the team from Lapis Care for many months leading up to her death in October. They were simply outstanding. Mum became very difficult to look after and needed exceptional support to keep her settled and well. The Lapis Care team were led by their brilliant supervisor who enabled
consistent, reliable sensitive care. In the last month, my sister and I needed reassurance and guidance, this was coordinated right up to mum being moved into a care home. The team supported finding the home care needed, the medical liaison with the doctor and the social care team. We needed this help as mum was so disorientated whilst we all managed her medical conditions. It's true they certainly go more than the extra mile. We laughed and cried together and were even supported at mum's funeral. I cannot praise the Manager and her team enough, Well done. Mum, often said how lucky she was to have Lapis Look after her. Thank you for all the help love and support last year.
Reply from Lena Mesurier, Registered Manager at Lapis Care
Thank you for your very kind words. Your beautiful mum is adored by us all. We look forward to our visits as much as I know your mum does. Our visits are full of laughter and singing with your mum's…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J G (Daughter of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first moment we contacted Lapis Care the team were amazing. Mum loves the care and support they give. It is a massive help for our family and we absolutely know she is in good safe hands with all the team. We could not recommend Lapis highly enough. Peace of mind is priceless.
Reply from Lena Mesurier, Registered Manager at Lapis Care
Thank you J G, for your very kind words. Peace of mind, as you said, is priceless. We are so pleased we can support your wonderful family. Your mum is an absolute pleasure to visit and makes our job…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison S (Wife of Client) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband received outstanding care from Lapis. The carers were all very efficient, very kind and above all they did their work amazingly cheerfully. My husband, who became increasingly disabled, (Parkinson's disease) looked forward to seeing their friendly faces each morning despite the process of
getting him up and dressed being quite painful for him.


At the end of his life, they kept him comfortable and peaceful. They looked after him for five years and they never once let us down. I am eternally grateful for their kindness and help.

Reply from Lena Mesurier, Registered Manager at Lapis Care
Thank you so much for this beautiful review. We all thoroughly enjoyed visiting your husband and yourself in your beautiful home. It was an absolute pleasure and privilege to care for him in the last…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona L (Daughter of Client) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lapis Care has been looking after Mum in her home for three months following a five-month period in hospital and a short time in a care home. Mum, at 93, has mobility and medical challenges but wanted to be in her home. I am absolutely blown away by the professionalism of all the staff looking after
Mum and the management team. The wealth of experience in all areas of care is so reassuring to her and the family. The whole team at Lapis are caring, kind, respectful and compassionate and all have a great sense of humour and make Mum feel happy and relaxed. They never rush Mum, are thorough with all her care needs and go that extra mile to go above and beyond to ensure Mum is comfortable and her house is left clean and tidy after each call. We never imagined having a care company looking after Mum would feel like family, Lapis are that extended family who we completely trust to keep Mum safe and professionally cared for. The app is amazing, keeping the family informed about times and care given.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rebecca J (Granddaughter of Client) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I urgently needed some support for my Grandfather who was at the end of his life and we suddenly found ourselves not coping with all of it as a family. As a very experienced cancer nurse in the NHS, it fell to me to try and source care. I spent a lot of time on the phone trying to arrange this personal
care alongside medical end of life care at extremely short notice. The management team at Lapis Care went completely out of their way to support us as a family and provided care at the drop of a hat. The care they provided was exemplary and ensured that my grandfather had a very dignified last few hours. It will never be forgotten and was so hugely appreciated by the whole family.
Reply from Lena Mesurier, Registered Manager at Lapis Care
Dear Rebecca,
Thank you for your very kind words. It was an absolute privilege to have supported your grandfather at such a challenging time. We hope our visit enabled you to take comfort in those…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Valerie G (Daughter of Client) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really friendly, professional and helpful. Always there when you need them, really good communication and plenty of notice for any changes. Staff are polite and respectful which is so important, they put you at ease. They have a very difficult and demanding job, trying to please everyone. Always there
with a smile, lovely team of people!
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Hello Valerie
Thank you so much for those kind words.
It was an absolute joy coming to provide care for your father. He is hugely missed by us all, however, we all look forward to keeping in touch…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia E (Client) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the girls very good, helpful and very friendly. I was sorry that I couldn't continue with them as I wanted more care, and Lapis couldn't give me more.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Good afternoon Patricia, thank you for your very kind words. I am so sorry that we were not able to provide you with the uplift in care that you need due to our lack of current capacity. Please…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ray S (Husband of Client) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been delighted with the care we receive every day. Our carers are sympathetic, friendly and thorough. If for any reason they can't be on time, they tell us by text/telephone in advance.


As well as the practical side of things, we appreciate the chatty supportive way they keep our spirits up.

We would be lost without them.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Thank you so much for your very kind words
We very much enjoy coming to see you both and on a personal level, I love our daily debates on the world at large and long may they continue. You both also…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rebecca B (Daughter of Client) published on 16 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum’s carer has become very much part of our family. Nothing is too much bother and has always gone above and beyond for her.
Communication has been fabulous and we are very happy with her care and so is mum.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Thank you for your kind words regarding our care of your mum
She brightens our day immeasurably and it's always fun to see who can tease each other the most!
Please remember we are here for you…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline G (Power of Attorney of Client) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely pleased and happy with the care provided. We have every confidence that the standard of care is the best that our client could wish for. There is always excellent communication and it is so reassuring to know that our client is relaxed and happy with all of the carers who visit her.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Good afternoon and many thanks for your very kind words.
We all very much enjoy going in to see your client, the whole team have a lovely relationship with her. I am so happy to know that we have…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S L (Daughter of Client) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff we have had from Lapis Care all have been very caring and helpful and treat my mother with respect. The visit times have been regular and nothing is too much trouble. We are very pleased we have this care company.
Reply from Liz Blacklock, Managing Director. at Lapis Care
Thank you for your kind words. It's an absolute pleasure to care for your lovely mum and hopefully relieve some of your anxiety.
I have been to see your mum a few times and we have lovely chats about…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Varsha R (Client) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed extra TLC as an Alzheimer’s sufferer but still living independently. The lockdowns had left her feeling isolated and lonely and she was struggling to socialise again where she lives. Lapis Care organised 2 weekly visits at very short notice and I was so impressed with their professionalism,
expertise in this field and most importantly, their compassion, kindness and understanding. Nothing was ever too much trouble and there was great feedback and helpful insightful notes and observations. Highly, highly recommended - I can’t thank them enough for their help at this time. Thank you Lapis Care!
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Good morning Varsha.
Thank you so much for your kind words. I am sorry we only got to visit and get to know your mum for a short while, but if we were able to support you and the family in finding…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret H (Wife of Client) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been cared for by Lapis for the last 6 months and we are very pleased with the care that the team provide. No problem is too big for them to deal with. They carry out their duties to a high standard and treat us both with kindness and respect. Today we needed unexpected help due to my
husband having a fall, and they immediately took charge, called an ambulance and stayed with us until it had arrived. This was beyond their normal duties. As I had my own hospital appointment to keep, one of the management team came and stayed with my husband until the ambulance had left to take him to hospital. They are so very kind to all of the family and they care about my welfare as well as my husband's.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Good morning Margaret.
Thank you so much for your very kind words and I am so sorry I have not been able to respond before now.
Sadly your circumstances have changed somewhat since you left this,…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison F (Daughter of Client) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lapis has been caring for our elderly mother for several months. I can warmly and sincerely recommend them. At our first meeting, the staff member took care to speak mainly to Mum, although Mum is hard of hearing. She also asked how Mum likes her cup of tea made. Paperwork was short and sensible and
not pushed on us. That kindness, respect and efficient attention to Mum’s needs has characterised Lapis Care’s approach, and we’ve noticed it in the little things, like making sure Mum always has a hanky in her cardigan pocket, through to the big things - being absolutely on top of health and safety needs, fitting the team to the individual wherever possible, and prompt and straightforward communication through the challenges of Covid. Mum is a very private person and had for years resisted care in her home, but Lapis have won her trust and affection, and ours, and been a real blessing to us all at a potentially difficult time. They really are gifted at what they do.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Good morning Alison.
Thank you for this. My apologies for the delay in responding to your very kind words.
Your mum is an absolute delight to care for. She brightens our day tremendously and we are…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vivien B (Daughter of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Lapis have transformed my mother's life and her opinion of care providers. She was very nervous about people coming into her house and helping her and refused until there was very little alternative. Now she loves to see the team who are extremely kind, professional and caring. Lapis try
to field the same small team as much as possible so that Mum can build a relationship with them and she very much enjoys seeing them.
They carry out tasks with great efficiency and, most importantly, with kindness and patience. They are the right people in the right job. They have turned a situation that felt stressful and frightening, into a positive experience. Mum is more relaxed and safer. One member of staff in the background and the staff team in the foreground have been very helpful and flexible across a few challenges, which life and COVID have thrown up, and we are very grateful to them. I must put in a word about the joy for Mum, of being brought a cup of tea in bed in the morning.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Good morning
Thanks so much for these kind words and so sorry it has taken me a while to get back to you.
I know Mum has a really close relationship with some of our team, but when the rest of us…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chrissy S (Daughter of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lapis Care provide exemplary care and go the extra mile. The staff are all caring and thoughtful and always have a cheery smile. I feel a great sense of security knowing that my parents' needs are well looked after and would highly recommend this caring company to anyone.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Hi Chrissy,
My apologies for the delayed response.
Thanks so much for your lovely words. I know we only visited for a short time to your parents, but it's lovely to know we made a difference.
If…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brien C (Son of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lapis has provided significant ongoing care, both welfare and domestic, for my mother for well over a year. Their support and professionalism cannot be faulted and on a number of stressful occasions, they have gone beyond expectations to provide timely and critical care intervention and advice. This
has ensured confidence to meet my mother’s objective and wish of remaining independent and in her own home.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Hello Brien
My apologies for the delayed response to your kind words. They are hugely appreciated and as one of our 'original' clients, it continues to be a privilege and pleasure to visit. I love…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robert F (Son of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lapis Care have looked after my 93 year old mother recently after a couple of falls and hip displacements. I would have no hesitation in recommending them as their care and compassion was second to none.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Thank you Robert for your very kind words.
My apologies for the delayed response, it's been a bit of a few months!
We very much enjoy looking after your mum and hope that our presence offers you…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F F (Daughter-in-law of Client) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been wonderful during a very stressful time for our family and with lockdown regulations, the senior care manager, in particular, has been a marvel. Always positive and with great care and kindness, she has helped my father make amazing progress in mobilising following his stroke that
we hadn’t thought possible. The close-knit team have been reliable, professional, so very kind and understanding.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Thank you so much for your kind review. It is an absolute pleasure and a privilege to be able to care for your father. To witness his positive progress everyday is so rewarding. He brings a smile to…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona S (Daughter of Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rarely have I come across such a caring organisation. They truly go above and beyond and I mean this most sincerely. Without their support, my father would not be able to stay independent and remain in his own home. I am always one hundred percent confident that my father is being well looked after
and his well-being is at the forefront of all they do in the support of his care.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Hello Fiona,
Thanks so much for your kind words.
It is wonderful to know that the aims we set out with at the beginning we are still achieving. We enjoy going into your dad very much, he is a…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Lapis Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Lapis Care is calculated as follows: ( (78 Excellents x 5) + (4 Goods x 4) ) ÷ 82 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lapis Care is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (3)

No image found

Lena Le Mesurier

Job Title: Registered Manager Joined: 2017

Lena has significant care experience and will be instrumental in ensuring your care needs are met. She will often do the initial care calls to ensure everything is documented in the care plans and then handover to the carers.

Laura

Laura Wasteney

Job Title: Administrative officer Joined: 2024

I joined Lapis Care in 2024 having previously worked as a Medical Receptionist at a busy local practice

Graeme

Graeme Blacklock

Job Title: Director & Carer Joined: 2015

One of the things that stands out at Lapis is the support given by the Management Team. Graeme is a qualified Accountant and has always supported Lapis behind the scenes however, due to pressures during the COVID outbreak, he has been delivering Care ever since. He enjoys contact with both clients and staff and is always on hand to step in to support staff when they stay with clients if issues need resolving. He has also lifted spirits by taking Alfie the Cockerpoo on occasional visits!

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lapis Care to verify any information. View our terms and conditions. Lapis Care has an Enhanced Service - more info.