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Lapis Care

8 The Ridings, Waltham Chase, Southampton SO32 2TS
Lapis Care Logo
Lapis Care logo
Lapis Care, Southampton
Lapis Care, Southampton
Lapis Care, Southampton

Lapis Care is a nurse-led home care provider serving rural Hampshire, founded in 2015 by registered nurses with a mission to do care differently. Built on the belief that valued staff deliver better care, Lapis pays carers by the shift, not the call, and runs fixed rotas so clients always see familiar faces.

From companionship and dementia support to end-of-life and complex physical needs, every care package is bespoke, built...  

Care Provided by Lapis Care

Types of Home Care

  • Visiting Care
  • Nursing/Nurse Led Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £35
  • 30 Minute Visiting Care Fees: from £28

Fees are inclusive of travel, uplifts apply to Weekend and Bank Holidays

The price(s) shown are provided by the agency. Contact Lapis Care for full pricing details and T&Cs.

Contact Lapis Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Lapis Health & Events Ltd
  • Private Owned

Person in charge

  • Liz Blacklock (Managing Director)

Lapis Care Reviews (54)

10

Lapis Care has a Review Score of 10 (9.957) out of 10, based on 20 reviews in the last 2 years. Over all time Lapis Care has 54 reviews.

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Showing 54 reviews matching selected criteria
Review from Katharine P (Daughter of Client) published on 12 April 2024 Submitted via Website
Overall Experience

I am extremely grateful to have found Lapis Care for my Mum. They have been absolutely fantastic and I can highly recommend them. All of the nurses/caregivers have been very professional, compassionate and understanding. They even supported my dad too at difficult times during my Mum's illness. The app on which they recorded details of the care provided each day ensured peace of mind for me and good communication throughout. Thank you to the entire team at Lapis Care for all your help and support over the last 5 months - it has been hugely appreciated!

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your kind words. It has been a real pleasure and privilege to meet your lovely parents and yourself. We are thrilled your wonderful mum has had the best outcome with her illness and continues to do well. What a difference five months can make. You will all be missed.

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Review from Douglas E (Son of Client) published on 21 December 2023 Submitted via Website
Overall Experience

Lapis staff looked after Mum in her late 90's, as her health deteriorated. The care and kindness shown to Mum were both professional and personal. Mum looked forward to staff visits and made friends with the carers. During the several health crises which Mum endured, Lapis supported Mum and kept the wider family involved. The supervisor and staff were particularly good when Mum had some serious problems towards her last weeks at home, helping with getting Mum discharged appropriately from her hospital stays. It is also clear that they have a good relationship with the bodies administering support for adult care, which made the process of getting financial support more transparent. On a personal note, they are lovely people. Mum died recently but I am so glad she had Lapis caring for her for those last few years.

Reply from Lena Mesurier, Registered Manager at Lapis Care

We are saddened at the news of your wonderful mum's passing. She was the most interesting person we had ever met. Her stories lightened our day as did her dry Scottish wit and determination, that nothing would ever beat her. Your mum had the most beautiful soul and I know I can talk for the whole...  

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Review from Julie J (Daughter-in-law of Client) published on 25 September 2023 Submitted via Website
Overall Experience
Incredibly impressed with Lapis Care. We are very fortunate to have found Lapis Care for my mother-in-law. From initial contact to the consistently wonderful care that is provided, we have met with truly excellent care, compassion and professionalism.
The care manager comes to assess the individual and then provides care for a few days to thoroughly assess the care needs and write a full care plan. I have not come across this before and encourage all companies to do the same. Great communication with the supporting family.
There is an app with which we have a two-way form of communication and we as her family are able to monitor the care provided and respond to any needs as required.

Fabulous company, thoroughly recommend it. Thank you Lapis Care.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your kind words. Your mother-in-law is a pleasure to visit. She has a fabulous personality and is always so grateful for the support we offer. I feel our visits are benefitting your loved one greatly and in turn, giving you that peace of mind all is well with the app and communication...  

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Review from V C (Brother of Client) published on 2 August 2023 Submitted via Website
Overall Experience

Great help to keep my brother in his own place for as long as was safe. Lovely carers, who he formed relationships with and he looked forward to visits. Great communication from all involved. Thank you from all his family.

Reply from Lena Mesurier, Registered Manager at Lapis Care
Thank you for the kind words. Your brother is a wonderful man with a wicked sense of humor. Our visits were always full of laughter.

We feel privileged to have worked and got to know you all. I hope he is happy and settled in his forever home. Regards and best wishes from all the Lapis team.

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Review from Jacqueline S (Client / Service User) published on 25 July 2023 Submitted via Website
Overall Experience

The nurses have been looking in on Mum three times a day, of the past 6 months and twice daily for over a year prior to that. The staff are wonderful. Friendly and yet professional in everything they do. My brother was kept informed about Mum, and I was able to check daily on the internet. I would absolutely have no hesitation in recommending this company and the staff. Extremely grateful for their support and help with looking after Mum.

Reply from Lena Mesurier, Registered Manager at Lapis Care
Thank you for the review. Your mum is a huge character that we will miss very much. There were certainly lots of laughs along the way.

We were privileged to have assisted her and that she is now in her forever home settled and safe.

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Review from G T (Son of Client) published on 25 July 2023 Submitted via Website
Overall Experience
Lapis Care have looked after my mother since January 2021 in her own home, prior to her going into a residential home.
I still remember the trepidation and stress I had in trying to find carers for my mother, but I needn't have worried, from day one I found in Lapis Care the perfect combination of both professionalism and compassion.
Professional in their knowledge, commitment, understanding and management.
Compassionate not only in the support they gave my mother during their visits; but also in building a relationship with her that she was comfortable with, I fully appreciate their support of myself with appropriate advice and guidance during several difficult situations.
Communication with Lapis Care was easy and there was excellent visibility of the carers visits.
All the carers visiting and looking after my mother were kind, thoughtful, respectful with plenty of laughs and 'banter' when the occasion called for it which was more often than not.

Thank you, Lapis Care.

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Review from Sandy T (Daughter of Client) published on 14 March 2023 Submitted via Website
Overall Experience
Lapis Care looked after my mum in her home for about a year up until October 2022.
How lucky we were as the care Mum received was outstanding. Mum had mobility issues and diabetes and Lapis Care went above and beyond with her care and somewhat unusual ways and beliefs. They became great friends and had a great sense of humour and were kind, caring and very understanding.
Lapis Care became our extended family both to my brother and me and of course to my mum.

We cannot recommend them enough! You do not need to look any further, Lapis Care is the best ever!

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your very kind words, the feeling was reciprocated. Your mum was a unique and special lady, who the team enjoyed visiting. Her wisdom and wise words are still spoken about today and missed.

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Review from Andrew U (Son of Client) published on 13 March 2023 Submitted via Website
Overall Experience

My mum was looked after by the team from Lapis Care for many months leading up to her death in October. They were simply outstanding. Mum became very difficult to look after and needed exceptional support to keep her settled and well. The Lapis Care team were led by their brilliant supervisor who enabled consistent, reliable sensitive care. In the last month, my sister and I needed reassurance and guidance, this was coordinated right up to mum being moved into a care home. The team supported finding the home care needed, the medical liaison with the doctor and the social care team. We needed this help as mum was so disorientated whilst we all managed her medical conditions. It's true they certainly go more than the extra mile. We laughed and cried together and were even supported at mum's funeral. I cannot praise the Manager and her team enough, Well done. Mum, often said how lucky she was to have Lapis Look after her. Thank you for all the help love and support last year.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your very kind words. Your beautiful mum is adored by us all. We look forward to our visits as much as I know your mum does. Our visits are full of laughter and singing with your mum's wonderful sense of humour. She is an absolute pleasure to work with.

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Review from Andrea W (Daughter of Client) published on 13 March 2023 Submitted via Website
Overall Experience

We are so lucky to have Lapis Care as the company looking after our precious little mum. Realising she needed more time devoted to her than my sister and I could manage with commitments to our own families, it was Lapis Care who stepped in to help. They are devoted, caring, professional, gentle, funny, kind, generous and so many other attributes. Mum loves their calls and trusts them all with all her needs.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your very kind words. Your beautiful mum is adored by us all. We look forward to our visits as much as I know your mum does. Our visits are full of laughter and singing with your mum's wonderful sense of humour. She is an absolute pleasure to work with.

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Review from J G (Daughter of Client) published on 9 March 2023 Submitted via Website
Overall Experience

From the very first moment we contacted Lapis Care the team were amazing. Mum loves the care and support they give. It is a massive help for our family and we absolutely know she is in good safe hands with all the team. We could not recommend Lapis highly enough. Peace of mind is priceless.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you J G, for your very kind words. Peace of mind, as you said, is priceless. We are so pleased we can support your wonderful family. Your mum is an absolute pleasure to visit and makes our job worth while.

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Review from Alison S (Wife of Client) published on 10 February 2023 Submitted via Website
Overall Experience

My husband received outstanding care from Lapis. The carers were all very efficient, very kind and above all they did their work amazingly cheerfully. My husband, who became increasingly disabled, (Parkinson's disease) looked forward to seeing their friendly faces each morning despite the process of getting him up and dressed being quite painful for him.

At the end of his life, they kept him comfortable and peaceful. They looked after him for five years and they never once let us down. I am eternally grateful for their kindness and help.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you so much for this beautiful review. We all thoroughly enjoyed visiting your husband and yourself in your beautiful home. It was an absolute pleasure and privilege to care for him in the last years of his life and support you both through his deterioration. He was a larger-than-life...  

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Review from Fiona L (Daughter of Client) published on 18 July 2022 Submitted via Website
Overall Experience

Lapis Care has been looking after Mum in her home for three months following a five-month period in hospital and a short time in a care home. Mum, at 93, has mobility and medical challenges but wanted to be in her home. I am absolutely blown away by the professionalism of all the staff looking after Mum and the management team. The wealth of experience in all areas of care is so reassuring to her and the family. The whole team at Lapis are caring, kind, respectful and compassionate and all have a great sense of humour and make Mum feel happy and relaxed. They never rush Mum, are thorough with all her care needs and go that extra mile to go above and beyond to ensure Mum is comfortable and her house is left clean and tidy after each call. We never imagined having a care company looking after Mum would feel like family, Lapis are that extended family who we completely trust to keep Mum safe and professionally cared for. The app is amazing, keeping the family informed about times and care given.

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Review from Rebecca J (Granddaughter of Client) published on 25 April 2022 Submitted via Website
Overall Experience

I urgently needed some support for my Grandfather who was at the end of his life and we suddenly found ourselves not coping with all of it as a family. As a very experienced cancer nurse in the NHS, it fell to me to try and source care. I spent a lot of time on the phone trying to arrange this personal care alongside medical end of life care at extremely short notice. The management team at Lapis Care went completely out of their way to support us as a family and provided care at the drop of a hat. The care they provided was exemplary and ensured that my grandfather had a very dignified last few hours. It will never be forgotten and was so hugely appreciated by the whole family.

Reply from Lena Mesurier, Registered Manager at Lapis Care
Dear Rebecca,
Thank you for your very kind words. It was an absolute privilege to have supported your grandfather at such a challenging time. We hope our visit enabled you to take comfort in those last precious hours together.
Our thoughts are with you all.

Lena and the lapis team.

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Review from Valerie G (Daughter of Client) published on 16 March 2022 Submitted via Website
Overall Experience

Really friendly, professional and helpful. Always there when you need them, really good communication and plenty of notice for any changes. Staff are polite and respectful which is so important, they put you at ease. They have a very difficult and demanding job, trying to please everyone. Always there with a smile, lovely team of people!

Reply from Liz Blacklock, Owner / Manager at Lapis Care
Hello Valerie
Thank you so much for those kind words.
It was an absolute joy coming to provide care for your father. He is hugely missed by us all, however, we all look forward to keeping in touch with your mum.
Please don't hesitate to pick up the phone if you need anything at all.
With our very best wishes to you all,

Liz and the Lapis team.

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Review from Patricia E (Client / Service User) published on 2 March 2022 Submitted via Postal Card
Overall Experience

I found the girls very good, helpful and very friendly. I was sorry that I couldn't continue with them as I wanted more care, and Lapis couldn't give me more.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Good afternoon Patricia, thank you for your very kind words. I am so sorry that we were not able to provide you with the uplift in care that you need due to our lack of current capacity. Please always remember we are on the end of the phone if you have any queries. We wish you both our very best.

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Review from Ray S (Husband of Client) published on 17 February 2022 Submitted via Website
Overall Experience

We've been delighted with the care we receive every day. Our carers are sympathetic, friendly and thorough. If for any reason they can't be on time, they tell us by text/telephone in advance.

As well as the practical side of things, we appreciate the chatty supportive way they keep our spirits up. We would be lost without them.

Reply from Liz Blacklock, Owner / Manager at Lapis Care
Thank you so much for your very kind words
We very much enjoy coming to see you both and on a personal level, I love our daily debates on the world at large and long may they continue. You both also know that we are always on the end of the phone if you need anything.
All the very best and thanks again

From the Lapis team

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Review from Rebecca B (Daughter of Client) published on 16 February 2022 Submitted via Website
Overall Experience
Mum’s carer has become very much part of our family. Nothing is too much bother and has always gone above and beyond for her.

Communication has been fabulous and we are very happy with her care and so is mum.

Reply from Liz Blacklock, Owner / Manager at Lapis Care
Thank you for your kind words regarding our care of your mum
She brightens our day immeasurably and it's always fun to see who can tease each other the most!
Please remember we are here for you all if you need anything.
With thanks again and best wishes

From the Lapis team

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Review from Pauline G (Power of Attorney of Client) published on 31 January 2022 Submitted via Website
Overall Experience

Extremely pleased and happy with the care provided. We have every confidence that the standard of care is the best that our client could wish for. There is always excellent communication and it is so reassuring to know that our client is relaxed and happy with all of the carers who visit her.

Reply from Liz Blacklock, Owner / Manager at Lapis Care
Good afternoon and many thanks for your very kind words.
We all very much enjoy going in to see your client, the whole team have a lovely relationship with her. I am so happy to know that we have been able to show you that all we discussed when you visited has been demonstrated.
We look forward to continuing our ongoing professional relationship with you all

Best wishes to you both.

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Review from S L (Daughter of Client) published on 17 January 2022 Submitted via Postal Card
Overall Experience

The staff we have had from Lapis Care all have been very caring and helpful and treat my mother with respect. The visit times have been regular and nothing is too much trouble. We are very pleased we have this care company.

Reply from Liz Blacklock, Managing Director. at Lapis Care
Thank you for your kind words. It's an absolute pleasure to care for your lovely mum and hopefully relieve some of your anxiety.
I have been to see your mum a few times and we have lovely chats about her life.
Please do contact us with any ongoing queries or concerns and we look forward to continuing to support you and your mum.

Best Wishes

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Review from Varsha R (Client / Service User) published on 3 August 2021 Submitted via Website
Overall Experience

My mother needed extra TLC as an Alzheimer’s sufferer but still living independently. The lockdowns had left her feeling isolated and lonely and she was struggling to socialise again where she lives. Lapis Care organised 2 weekly visits at very short notice and I was so impressed with their professionalism, expertise in this field and most importantly, their compassion, kindness and understanding. Nothing was ever too much trouble and there was great feedback and helpful insightful notes and observations. Highly, highly recommended - I can’t thank them enough for their help at this time. Thank you Lapis Care!

Reply from Liz Blacklock, Owner / Manager at Lapis Care
Good morning Varsha.

Thank you so much for your kind words. I am sorry we only got to visit and get to know your mum for a short while, but if we were able to support you and the family in finding the best way forward for her to keep her happy, safe and healthy that's brilliant and I am so glad we...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 May 2018
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Lapis Care.

Awards / Recognitions (4)

  • Recipient: Lapis CareDate: Friday 31 May 2024
  • Recipient: Lapis CareDate: Wednesday 31 May 2023
  • Recipient: Lapis CareDate: Thursday 31 Mar 2022

Meet the Team (3)

Lena Le Mesurier Job Title: Registered Manager Joined: 2017
Lena Le Mesurier

Lena has significant care experience and will be instrumental in ensuring your care needs are met. She will often do the initial care calls to ensure everything is documented in the care plans and then hand over to the carers.

Laura Wasteney Job Title: Administrative officer Joined: 2024
Laura Wasteney

I joined Lapis Care in 2024 having previously worked as a Medical Receptionist at a busy local practice

Graeme Blacklock Job Title: Director & Carer Joined: 2015
Graeme Blacklock

One of the things that stands out at Lapis is the support given by the Management Team. Graeme is a qualified Accountant and has always supported Lapis behind the scenes however, due to pressures during the COVID outbreak, he has been delivering Care ever since. He enjoys contact with both clients and staff and is always on hand to step in to support staff when they stay with clients if issues need resolving. He has also lifted spirits by taking Alfie the Cockerpoo on occasional visits!

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