Lapis Care

8 The Ridings, Waltham Chase, Southampton SO32 2TS
Review Us
10 46 Reviews
  • Lapis Care, Southampton
Did you know that…

Egyptians considered Lapis Lazuli to be a ‘Royal Stone’ and is said to be a stone reflecting friendship, truth, love and protection? Everything you would look for in a care company!

Lapis Care has now been operational since 2012. They are proud that they remain owned and run by registered nurses. This provides extra knowledge and experience that they are able to cascade to their team members, thus in turn benefiting their clients.

Lapis Care believes that 'life is for living' and that there are very few problems that are unsolvable, and their combined experience means that they've seen it all!

Their philosophy is 'Cared for Staff = Cared for Clients', which means all their team feel valued and supported when carrying out their role. There are no staff on zero-hours or paid per call contracts so they have a very happy and settled team, just what you want for your family.

They are an open-minded team, always keen to find way of improving their service.
Show Lapis Care on the Map

Care Provided by Lapis Care

Types of Home Care

  • Visiting Care
  • Nursing/Nurse Led Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.50

Fees are inclusive of travel, uplifts apply to Weekend and Bank Holidays

These prices are only a guideline, please contact Lapis Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Lapis Health & Events Ltd

Person in Charge

  • Liz Blacklock (Managing Director)

Lapis Care Reviews (46)

10

Lapis Care has a Review Score of 10 (9.951) out of 10, based on 14 reviews in the last 2 years.
Over all time Lapis Care has 46 reviews.

Overall Experience
  • 45
  • 1
  • 0
  • 0
  • 0
Date Published
  • 46
  • 2
  • 11
  • 14
  • 32
Reviewer Connection to Lapis Care
  • 20
  • 6
  • 6
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Ann P (Client) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many years ago a carer friend of mine said 'Unless you stand close enough you cannot help bear the burden'.
Well, that’s just what Lapis Care does. They take on the entire problem.
Medical needs are dealt with professionally and compassionately. But they never stop there; the whole person and even
the household are taken into consideration with matters eased all round.
This degree of care comes from dedicated staff who devote their energy above and beyond just physical difficulties.
I count myself blessed to be in receipt of such loving, holistic care.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Dear Ann,
Thank you so much for this very generous review. It was our absolute pleasure to care for you and you were one of our early successes in that our support stopped being required!
However,…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jill K (Daughter of Client) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been looked after by Lapis Care for two years. After leaving rehab it was decided home life with support would be best for her. Throughout this time the carers' team have been wonderful. She now needs total support yet is able to stay in her own home because of the quality of care being
given. Despite the extra pressure of the Covid situation, the team have continued to offer friendly, efficient, professional and compassionate care. My mother says she looks forward to the smiles and company when her carers come and knows how extremely fortunate she is to be so well looked after.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Thank you, Jill, for your very positive comments. To know it is due to our teams support, that your mum can stay at home; makes our jobs all worthwhile, especially on days that are more of a struggle…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Penny R (Daughter of Client) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live 80 miles from my mum. She lives alone and has Alzheimer's. It was essential that I found an agency who were reliable and dependable.
Lapis Care are such an agency. They have provided care for my Mum for 20 months. It started as supported shopping trips, progressed to medication administration
and personal care and only ended with Mum's transition to a residential setting. At all times, they have been courteous, knowledgeable, caring and professional. They have been excellent at communicating Mum's needs and the app has enabled us to stay very connected with Mum's day to day activities and the progression of her disease.
There were times when we needed not just care, but advocacy and support. Lapis Care were there for us.
Thank you for everything that you did for Mum. Thank you for everything that you did for us.
Reply from Liz Blacklock, Owner/Manager at Lapis Care
Hello, your mum was a joy to care for and the whole team are very fond of her. I am so pleased that you found our care so supportive, it's why we started Lapis. We are incredibly sad that we no longer…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wendy H (Wife of Client) published on 2 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lapis were visiting my husband four times a day as he had dementia and Parkinson’s. They were extremely knowledgeable in both conditions and explained what care would be needed in a simple reassuring tone. Communication was key. The app was great, I knew who was coming round and when and if they were
running 5 minutes late, I would always get a phone call. They were always extremely cheerful, helpful and encouraging and also supported me when it was needed. The quality of care was exceptional and I wholeheartedly recommend them.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Thank you so much for your kind words. I am sorry I haven't had an opportunity to meet you or your husband. We have an amazing team and every day we feel privileged and proud to be able to provide…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gill E (Daughter of Client) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lapis Care came into our Mum four times a day for the last two weeks of her life, to assist with her palliative care. The whole team provided care far in excess of our expectations. They were professional, kind, caring, reliable, knowledgeable, friendly and approachable. They made the final days so
much easier for both Mum and us her daughters. We would not hesitate to recommend their services. We thank them wholeheartedly for being there.
Reply from Liz Blacklock, Owner / Manager at Lapis Care
Thank you for this very kind review. It was our absolute pleasure and privilege to be able to care for your mum and for you, in the last days of her life. If we were able to bring comfort and support,…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jason B (Son of Client) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say that 'Lapis Care' has been a revelation. They care for my father twice a day and I could not be happier with them. Not only do they provide a brilliant caring service for my father but it's taken such a weight off my mum's shoulders. It's also a bonus that they both get to see a
warm, friendly face twice a day and the carers are always happy to have a chat with them as well. So for me, it's not only the wonderful care they give, it's the company that they provide as well. It's made such a massive positive change to my parents' life and I am eternally grateful to them.
Reply from Liz Blacklock at Lapis Care
Thank you Jason for your kind words. I will be sure to pass them on to the staff, of whom we are very proud. We feel very privileged to look after your parents, I know the girls enjoy seeing them just…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Lapis Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Lapis Care is calculated as follows: ( (78 Excellents x 5) + (4 Goods x 4) ) ÷ 82 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lapis Care is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (3)

No image found

Lena Le Mesurier

Job Title: Registered Manager Joined: 2017

Lena has significant care experience and will be instrumental in ensuring your care needs are met. She will often do the initial care calls to ensure everything is documented in the care plans and then handover to the carers.

Laura

Laura Wasteney

Job Title: Administrative officer Joined: 2024

I joined Lapis Care in 2024 having previously worked as a Medical Receptionist at a busy local practice

Graeme

Graeme Blacklock

Job Title: Director & Carer Joined: 2015

One of the things that stands out at Lapis is the support given by the Management Team. Graeme is a qualified Accountant and has always supported Lapis behind the scenes however, due to pressures during the COVID outbreak, he has been delivering Care ever since. He enjoys contact with both clients and staff and is always on hand to step in to support staff when they stay with clients if issues need resolving. He has also lifted spirits by taking Alfie the Cockerpoo on occasional visits!

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lapis Care to verify any information. View our terms and conditions. Lapis Care has an Enhanced Service - more info.