Bluebird Care Newport

35 Stow Park Circle, Newport NP20 4HF
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Top 20 award
9.7 74 Reviews
  • Bluebird Care Newport, Newport
Bluebird Care Newport is an award-winning provider of premium Home & Live-in Care services. They provide a wide range of support to help keep people safe, comfortable and cared for in their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Newport means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.50
  • Weekly Live-in Care Fees: from £1800

All care packages are tailored to the individual needs of our customers. Prices will be dependent on the type of care required and/or the duration of the care visit

These prices are only a guideline, please contact Bluebird Care Newport to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Dean Jones (Manager)

Bluebird Care Newport Reviews (74)

Total of 74, showing 21-40
9.7

Bluebird Care Newport has a Review Score of 9.7 (9.730) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Newport has 74 reviews.

Overall Experience

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Date Published

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Review from A H (Sister of Client) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I look forward to the help given to my sister with showering and giving her breakfast. I could not manage without help in the mornings and weekly changing of her bed linen.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your review. It's good to hear that you look forward to your Bluebird Care visits.

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Review from Dorothy H (Wife of Client) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We look forward to the carer's visit, nothing is too much trouble for them.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for writing such a wonderful review. We really appreciate your feedback.

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Review from L B (Daughter of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Bluebird enough for everything they do. It is so reassuring to know Mum is in their capable hands. I don't know what we'd do without you!

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you so much for the excellent 5-star review of our service. Our care team will be delighted with your feedback.

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Review from D B (Daughter of Client) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service and I know I can rely on Bluebird Care to meet my mother's needs and keep her safe.

Reply from Ray Morrison, Director at Bluebird Care Newport

Many thanks for the 5-star review and for taking the time to tell us what you think of our service. It is really appreciated.

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Review from Lissa (Client) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care company I have had by far and I've had quite a few over the years. Office staff try to accommodate as best as possible you don't feel bad like others have if you need to change something. Carers 99.999 would introduce themselves and look at the plan to know what to do. Extremely friendly,
considerate the works, couldn't recommend enough 6*.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you ever so much for your feedback. I think this is the first 6-star review we’ve seen! We are delighted that you are enjoying the service we provide.

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Review from B W (Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Bluebird Care Newport a good care company. In my opinion, the carers are very helpful and will go to the local shops for me and buy whatever I need, eg bread, milk and so on )I do pay for these items). I think some of the carers go above and beyond to help me. I consider myself to be lucky to
have such a company as good as Bluebird Care Newport.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for reviewing the service we provide to you. The care team really appreciate your comments.

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Review from D H (Client) assisted by family/friend published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous at first about adjusting to having people coming into my flat who I did not know. However, I soon became comfortable with visits, due in no small part to the fact that the care providers were exceptionally nice ladies, who managed to make me feel more confident in my flat. I have been
very satisfied with the service provided and was very touched by the box of chocolates given to me on the final visit.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you very much for giving us a 5-star review and for your lovely comments. I will pass these on to our team. They will be delighted.

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Review from Sarah L (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has just helped us during a two-week transition period after my father came home from hospital.
I was immediately impressed, from the very first email and telephone contact, by the professionalism and thoughtfulness of the team.
My father was treated with dignity and kindness and we would
not hesitate to use Bluebird again in the future should the need arise.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your kind words. I will ensure the team involved knows how much you appreciated them. They will be thrilled, and we look forward to supporting Dad again when he feels that he needs our help.

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Review from S C (Son of Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received has been excellent. Carers show compassion, patience and appear to genuinely care for my mum's wellbeing, with smiles and good humour most days. Any problems or changes in behaviour are always reported back via the office meaning you can trust mum is being monitored four
times daily. Mum is kept clean and well presented and we like the fact that the same carers look after her most days so she recognises who's calling overall very pleased with the service.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. We are very pleased to have been able to provide you with the level of support you expected delivered with compassion and patience and some good humour too!

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Review from G C (Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all the carers that come. Nothing is too much trouble and all done with a smile.

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Review from J B (Daughter of Client) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my parents are kind, caring, professional and they provide reassurance for the family that mum and dad are being well looked after. Excellent service. It is a shame that I can't name anyone as two carers, in particular, are exceptional and this deserves acknowledgement. Well done
and many thanks.

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Review from G K (Wife of Client) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We last our nervous feeling as soon as we met the carers at the door. Each helper brings something that makes me enjoy the contact each day. I like to chatter so laughter often occurs. My husband has learned to relax and banter with them too.
Thank you.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your very kind words. They will mean a lot to the team. Care at home is so much more than carrying out tasks and carers who can put a smile on your face and put you at ease are priceless.

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Review from L B (Daughter of Client) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been caring for mum for over 2+years. It was a joy to see mums face when they came as she was reluctant at first to have them to the house! Mum found them professional, respectful, loving, thoughtful and above all kind and considerate. Mum is not 101 years old, she looks forward to her
visits and regards them as her friends.

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Review from W R (Daughter of Client) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been an enjoyable experience. My mother feels she has new friends who are all very caring and attentive,

Reply from Ray Morrison, Director at Bluebird Care Newport

Many thanks for taking the time to give us your feedback and for giving us a 5-star review. This means a lot to all of us.

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Review from R D (Husband of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've experienced some excellent staff who provide an excellent service.
Good ambassadors for Bluebird Care.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to let us know what you think of our service. We really appreciate your feedback.

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Review from P S (Daughter of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, friendly, competent staff. Regular care plan reviews and any changes made immediately, which is always reassuring. Bluebird Care understands Mums and family needs and always happy to discuss any concerns and proactively act to support care needs. Office staff always available to contact and
are always friendly and professional, and whilst always maintaining discretion in all areas of contact, whether that be face to face or on the phone.

Reply from Ray Morrison, Director at Bluebird Care Newport

Many thanks for completing your review of our service and of the whole team. They will be delighted to read your comments which are greatly appreciated by all of us.

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Review from Helen J (Granddaughter of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support we received for Nan and as a family unit is incredible, and I cannot thank the care staff and management tea enough for all of their hard work and support always.

Reply from Ray Morrison, Director at Bluebird Care Newport

It’s really heartwarming to read your comments. We are very proud of everyone in the team, carers and office staff alike. Thank you for taking the time to let us know what your experience of our service has been.

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Review from Lucy C (Daughter of Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Bluebird team have been wonderful in providing the care and support Mum and Dad need. They see the same carers week in week out and have been able to build a trusting relationship with them. Mum and Dad want to live out their lives in the place they have called home for the past two decades and
are confident they should be able to with support of Bluebird team.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to give us this wonderful feedback. The whole team works very hard to achieve the highest standards of care and support and in doing so builds up that essential trusting relationship. It is very welcome and much appreciated to receive your views on how we are performing.

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Review from C E (Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was diagnosed with Myasthenia Gravis in January 2020. I live alone and engaged Bluebird to help me. The nurses who came were all very helpful as the steroids I was given impacted my health as I was unable to cope by myself. I had a setback in the spring of 2021 and applied to Bluebird again. They
have come to me twice a week for a bath. I also have arthritis.

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Review from J R (Partner of Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird carers are excellent one and all. Always in uniform and complete with whatever is required in these difficult times of covid. Mostly spot on time wet or dry, always pleasant and ready to do whatever is necessary and more, yes nothing is too much for them in the time that they have been
coming to our house. My partner has always been treated with respect and she is very happy with the service she gets.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. It is very much appreciated.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Bluebird Care Newport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Bluebird Care Newport is calculated as follows: ( (60 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 74 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newport is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (13)

Meet the Team (4)

Dean

Dean Jones

Job Title: Care Manager

Joined: 2017

As Care Manager, Dean is responsible for the operational running of the business on a day-to-day basis. This includes overseeing the recruitment and training of staff and ensuring the quality and safe delivery of our care services.


Dean holds a QCF Level 5 qualification in Leadership & Management (Health & Social Care) and a Level 7 Postgraduate Diploma in H&SC Management.

Sophie

Sophie Simpson

Job Title: Deputy Manager

Joined: 2016

Sophie joined our team in 2016 as a Care Assistant before progressing to the role of Supervisor and is now our Deputy Manager. Sophie is responsible for the training, development and ongoing support of our Care Assistants. She ensures high standards of care are maintained by undertaking quality checks, conducting supervisions and providing support with ongoing training & development.
Sophie is working towards her Level 5 qualification.

Terri

Terri O'Hennessy

Job Title: Supervisor

Joined: 2017

Terri joined our team in November 2017 as a carer and progressed to a supervisory role in July 2021. 


She meets all of our new customers and is responsible for carrying out the assessments necessary to develop and agree on a person-centred care plan. She is also responsible for reviewing care plans and ensuring that they evolve alongside our customer's changing needs.


Terri holds a QCF Level 3 Diploma in Health and Social Care.

Zoe

Zoe Harper

Job Title: Lead Coordinator

Joined: 2018

Zoe joined us in 2018 as a supervisor, having worked in care for a number of years.


Now that she has moved into the role of Lead Coordinator, she is responsible for organising and scheduling care visits, matching the needs and requirements of our customers as closely as possible to the personalities and availability of our carers.


Zoe holds an ACF Level 5 Diploma in Health & Social Care

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newport to verify any information. View our terms and conditions. Bluebird Care Newport has an Enhanced Service - more info.