Bluebird Care Newport

35 Stow Park Circle, Newport NP20 4HF
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Top 20 award
9.7 74 Reviews
  • Bluebird Care Newport, Newport
Bluebird Care Newport is an award-winning provider of premium Home & Live-in Care services. They provide a wide range of support to help keep people safe, comfortable and cared for in their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Newport means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £34.65
  • Weekly Live-in Care Fees: from £1485

All care packages are tailored to the individual needs of our customers. Prices will be dependent on the type of care required and/or the duration of the care visit

These prices are only a guideline, please contact Bluebird Care Newport to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Dean Jones (Manager)

Bluebird Care Newport Reviews (74)

Total of 74, showing 1-20
9.7

Bluebird Care Newport has a Review Score of 9.7 (9.730) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Newport has 74 reviews.

Overall Experience

  • 56
  • 17
  • 1
  • 0
  • 0

Date Published

74
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61

Review from S H (Client) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Bluebird crae has been very good. Although I am now a client, the service from all carers has been first class, and I have found them an enormous help.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. We take great pride in the standard of care that we deliver and the whole team will be delighted with your comments about receiving a first class service. Thank you for choosing Bluebird Care.

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Review from D N (Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Genery good but when bath it seems rushed

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. I will ensure your feedback is acted upon accordingly.

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Review from S R (Daughter-in-law of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Carers have looked after my mother-in-law for the past six years, and we couldn't be more grateful. From the very beginning, they have gone above and beyond, showing kindness, professionalism, and genuine care every step of the way. The team took the time to truly get to know her, treating
her with dignity and respect while supporting her independence. Communication with the family has always been clear and reassuring, giving us real peace of mind. Each carer has brought warmth, compassion, and reliability, making a real difference not only to my mother-in-law's life but to ours as well. Even through difficult times, their care remained consistent and heartfelt. Bluebird Carers are more than a service-they've become like family. We wholeheartedly recommend them to anyone seeking exceptional, person-centred care.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for this outstanding review. We take a great deal of pride in the service that we provide and in the standards of care that we deliver. So to have affirming feedback like this means a lot. I will make sure that your comments are shared with the whole team. Thank you for choosing Bluebird Care Newport.

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Review from E P (Daughter of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very pleased with the service Bluebird Care are providing for our parents. Every week their carers turn up with kindness, compassion and a practical approach to help with the ironing, cleaning and general household chores. They are patient, supportive and have built a good relationship with our
parents. Their weekly visits are reassuring to us both, as are the check-ins they have with us - all with the intention to help Mum and Dad with the things they now find difficult and increase the overall quality of their life. We have no hesitation in recommending them to anyone.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service, and thank you for the wonderful feedback. I'm delighted that you would be happy to recommend us. Thank you for choosing Bluebird Care Newport.

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Review from Susan B (Daughter-in-law of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience of blue bird is excellent, the carers that looked after my mother in law were so kind and supportive of her cannot thank them enough. I would receive regular calls from the office keeping my updates on her well being and if they could offer any assistance to help her stay independent
in her home .Again i can't thank them enough for the support and advise they give us. I would recommend blue bird to Family and Friends.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to leave us this 5* review. The whole team will be delighted with your feedback and it's great to hear that you'd be happy to recommend us. Thank you for choosing Bluebird Care.

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Review from Karen G (Daughter of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have cared for my father for the last 3 months. The carers have been kind, attentive and always treat my Father with dignity. So diligent in their treatment, he has been discharged from the Lymphoedema clinic. Medications have changed considerably during the three months and the transition
has been seamless. From my perspective, the communication from the office is professional and efficient. For me, this is essential. Carers notes are available via their on line system. The supervisor is always on hand to provide advice. Weekly schedules listing the name of the carer and call times are emailed and invoices provide a detailed breakdown of costs.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for this wonderful 5* review. We take real pride in the standard of care we deliver and to have affirming feedback like this means a great deal. I will ensure that your comments are shared with the whole team. Thank you for choosing Bluebird Care Newport.

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Review from Gill D (Daughter of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been having help from Bluebird Care 3 times a week since January and I cannot thank them enough for what they have done. Things were difficult in the beginning because Mum wouldn't accept that she needed help. But the staff were so good with her, encouraging her and just chatting if that
was all that mum would allow. Mum is now moving into assisted living, so will no longer need Bluebird Care but I would certainly recommend them as a care provider. The staff, particularly 4 members of staff, have been so lovely to mum and she has built a good relationship with them all. Thank you Bluebird, you've been amazing.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. I am pleased to hear that we have been able to help you & your Mum. We all wish her well for her move. I will pass your comments on to the team. I am delighted to hear that you would be happy to recommend us and thank you for choosing Bluebird Care.

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Review from Lynn R (Daughter of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam have been more than happy with the support / care and help she has received everyone who visited have been lovely and so friendly - nothing is too much trouble
Mam initially bit concerned as never had care other than myself previously and also been a very independent person prior to that - it's
been so reassuring that mam now feels so comfortable and looks forward to her visits
Really lifts her spirits
Carers are very Inspiring too offer tips ideas to help with maintaining routines
I'm grateful for the updates of visits - can view at a glance
should any changes occur everything is always very well communicated and dealt with immediately
Very professionally run

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. I am so pleased to hear that the care & support we provide is making a positive difference. I will pass on your comments to our team, who will be delighted with the 5* review. Thank you for choosing Bluebird Care Newport

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Review from John P (Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird (and the carer who visits me) are excellent. Great care is taken through-out the house and they get into the areas / bits that I as a disabled person struggle to reach. Equally importantly the conversation means they can check on me and ensure I'm not losing it! And the cats seem to like them
too!

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5* review. We are delighted that you are so pleased with the service we provide. Thank you for choosing Bluebird Care Newport

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Review from E M (Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed care assistance at short notice for twice daily visits.Bluebird Care had been recommended to me by friends who had used the company.Their manager and office staff were extremely helpful on first contact and swiftly arranged an assessment with me at home which was comprehensive regarding my
morning and night care routine.I was particularly impressed by their attention to detail and health and safety assessment of my home.I have received first class care from pleasant,punctual and competent care staff and can recommend Bluebird Newport as my first choice for home care having had experience of other local care companies for my late mother.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. It is wonderful to hear that you can recommend us, and I will be sure to share your feedback with the whole team who will be delighted with your 5* review. Thank you for choosing Bluebird Care Newport.

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Review from Joanna J (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Bluebird Care Newport. They are an amazing company! My mum has dementia and Bluebird carers attended to my mum twice a day. Carers were always very professional, kind and helpful. Office staff were always very attentive and nothing was ever too much trouble! A well-organised and reliable
company. Thank you for everything you did to support Mum and myself!

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you, Joanna, for taking the time to review our service and for the fantastic five-star rating. The team will be delighted!

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Review from Maria L (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with Dementia, and we were assigned a care company to help with her care, we were with that company for 2 years, care was not the best, but it was a help, some of the better carers left the company and the level of care dropped massively.
We have currently swapped to Bluebird Carers
Newport, this company was also recommended to me by a friend as being excellent, the carers visit Mum 3 times per day.
We would be absolutely lost without them! The carers are lovely, kind, caring, attentive and engaging and also very professional. We are so grateful to how the office ladies do what they can to help us with advice etc, also how efficiently they reply to my text messages and reach out if they need to bring something to my attention.
We are more than happy with the care that is being provided. Amazing company. The carers and office girls are like angels and I am truly grateful for everything that they do for Mum. Thank you so much

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your five-star review. We take great pride in the standard of care we deliver. I will ensure your feedback and comments are shared with the whole team. Thank you for choosing Bluebird Care Newport.

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Review from Catherine K (Daughter of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm happy with the care provider but I have noticed on several occasions the staff are not staying for the duration of the visit (AM is 45 mins and lunch is 30 mins) which is a concern. Some staff will wash dishes and others will leave them. The interaction with Mum varies sometimes as some staff have
been on their phones during the visit. My mother is very comfortable with the staff but misses one in particular.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your review. We welcome all feedback and your comments will be followed up by a member of our team.

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Review from C P (Daughter of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very pleased with the excellent care Bluebird gives to my mum. All carers are so considerate, kind and caring. Everything is well organised.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your five-star review. We are delighted that you and your Mum are pleased with the service we provide, and we will ensure that your feedback about the carers is shared with the team.

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Review from C B (Daughter of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good consistent service provided. Any concerns or issues are reported to the office/medical professional. Duties are carried out as agreed in the care plan and any additional requests by the family are actioned. The care provided by the carers is very good and the service user and family are more
than happy with this.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to write this review. We are delighted to hear that you are pleased with the service that we provide.

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Review from Michael M (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5-star review. We are delighted that you are pleased with the service and care that we provide.

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Review from Susan J (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, comfortable knowing someone is coming, family pleased with service.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your kind comments. We are glad that you are pleased with the service and the care that our team provides.

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Review from S M (Daughter of Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's two male carers looked after him for over a year. When he became seriously ill they took on his personal care with the greatest tact and kindness. They were a familiar and reassuring presence for both Dad and my mother when he neared the end of life. Bluebird Care Newport were always reliable
and helpful when I had to deal with the office. I would thoroughly recommend them to everyone.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5 star review. It's important that our carers are sensitive to the needs and wishes of our customers and their families at extremely difficult times like these. I will be sure to pass on your comments to the team and to the carers concerned. It was a privilege to care for your father. Thank you for choosing Bluebird Care Newport.

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Review from J J (Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy and contented here.
I enjoy my stay here and safety.
All I have met have been very nice.
I cannot fault anyone.
Thank you.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5-star review. The whole team takes great pride in the service we provide and we are very glad that you feel safe and happy with us.

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Review from Roger P (Client) assisted by family/friend published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the service provided very good. I like that I have a small number of carers calling on a regular basis.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to submit a review. I am glad to hear that you are pleased with the service we provide.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Bluebird Care Newport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Bluebird Care Newport is calculated as follows: ( (60 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 74 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newport is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (13)

Meet the Team (4)

Dean

Dean Jones

Job Title: Care Manager

Joined: 2017

As Care Manager, Dean is responsible for the operational running of the business on a day-to-day basis. This includes overseeing the recruitment and training of staff and ensuring the quality and safe delivery of our care services.


Dean holds a QCF Level 5 qualification in Leadership & Management (Health & Social Care) and a Level 7 Postgraduate Diploma in H&SC Management.

Sophie

Sophie Simpson

Job Title: Deputy Manager

Joined: 2016

Sophie joined our team in 2016 as a Care Assistant before progressing to the role of Supervisor and is now our Deputy Manager. Sophie is responsible for the training, development and ongoing support of our Care Assistants. She ensures high standards of care are maintained by undertaking quality checks, conducting supervisions and providing support with ongoing training & development.
Sophie is working towards her Level 5 qualification.

Terri

Terri O'Hennessy

Job Title: Supervisor

Joined: 2017

Terri joined our team in November 2017 as a carer and progressed to a supervisory role in July 2021. 


She meets all of our new customers and is responsible for carrying out the assessments necessary to develop and agree on a person-centred care plan. She is also responsible for reviewing care plans and ensuring that they evolve alongside our customer's changing needs.


Terri holds a QCF Level 3 Diploma in Health and Social Care.

Zoe

Zoe Harper

Job Title: Lead Coordinator

Joined: 2018

Zoe joined us in 2018 as a supervisor, having worked in care for a number of years.


Now that she has moved into the role of Lead Coordinator, she is responsible for organising and scheduling care visits, matching the needs and requirements of our customers as closely as possible to the personalities and availability of our carers.


Zoe holds an ACF Level 5 Diploma in Health & Social Care

Frequently Asked Questions about Bluebird Care Newport

What Type of Services does Bluebird Care Newport offer?

Bluebird Care Newport offers Home Care.

How many Carers does Bluebird Care Newport employ?

Bluebird Care Newport employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newport to verify any information. View our terms and conditions. Bluebird Care Newport has an Enhanced Service - more info.