Bluebird Care Newport

35 Stow Park Circle, Newport NP20 4HF
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Top 20 award
9.9 80 Reviews
  • Bluebird Care Newport, Newport
Bluebird Care Newport is an award-winning provider of premium Home & Live-in Care services. They provide a wide range of support to help keep people safe, comfortable and cared for in their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Newport means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.
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Care Provided by Bluebird Care Newport

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.50
  • Weekly Live-in Care Fees: from £1800

All care packages are tailored to the individual needs of our customers. Prices will be dependent on the type of care required and/or the duration of the care visit

These prices are only a guideline, please contact Bluebird Care Newport to find out the exact price for your requirements.

Contact Bluebird Care Newport to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care Newport to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Dean Jones (Manager)

Bluebird Care Newport Reviews (80)

9.9

Bluebird Care Newport has a Review Score of 9.9 (9.852) out of 10, based on 18 reviews in the last 2 years.
Over all time Bluebird Care Newport has 80 reviews.

Overall Experience
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Date Published
  • 80
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Reviewer Connection to Bluebird Care Newport
  • 33
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Total of 80, showing 61-80
Review from J P (Client) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are kind and helpful. Occasionally, time of arrival can be erratic.
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Review from Reginald C (Husband of Client) published on 26 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
5-star service!
All staff that have cared for my wife are professional and caring. Not only do they care for my wife, but they always make sure that I am ok as well.
I couldn't ask for a better care company.
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Review from Beverley L (Daughter of Client) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The respect and care that is offered by the carers is second to none. They will also take the time to make sure my father is well and coping ok. After a lengthy stay in hospital last year Mum doesn't like being touched and will call out as if she is in pain. When she does this the carers tending to
her will talk to her to calm her down with such patience and compassion. Nothing is too much trouble for Bluebird and they are always on hand if we have any worries or concerns regarding Mum. We think of the team as family. Without Bluebirds, mum wouldn't be where she is now. They really are unsung heroes.
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Review from Stephen S (Son of Client) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers and support staff in the office were extremely helpful, approachable, and responsive to my father's needs and those of the immediate family. The patience, good humour and attention to detail supported us through some difficult weeks. We can not thank Bluebird enough or praise their all-round
professionalism and support highly enough. My father or his family could not have managed without this and we will be extremely grateful.
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Review from Tony R (Son of Client) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints. Excellent service. My father is looked after and looks forward to carers coming every day.
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Review from D A (Daughter of Client) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird has been an all-round excellent care provider. Staff are friendly, caring and treat my parents with respect and dignity, and often go above and beyond their remit. They have an app that I can access to check my parents' wellbeing and visits. The office staff are always professional, helpful
and available. There is also an 'out of hours' service. Care staff are always smart in their uniforms and well equipped.
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Review from P M (Son of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has been looking after mum since she was discharged from her last hospital admission in November 2019.


From the moment of her initial assessment then and through to now, the professionalism of the team and its leaders has been obvious. More importantly the TLC and 'willingness to go the

extra mile' she has received is of a much higher standard than she received prior to her hospital stay.


Unfortunately, mum's condition has deteriorated over the last 5 months and she now needs to be cared for in bed most of the time and from the first moment this occurred in January and then again in March Bluebird have constantly been in touch with us and other members of the family (all out of the area) to investigate and deliver solutions for mum. Their dialogue with GPs, Paramedics, Nurses and even Pharmacists has all been exceptionally helpful.


It's the 'little things' that matter most to mum though - so playing her answerphone messages daily and cooking her an 'all-day breakfast' are just so special!

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Review from J T (Daughter of Client) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot begin to tell you how Bluebird treated my Dad. Absolutely from the introduction to the evening that he died. I have recommended this company to many of my friends and they have been extremely pleased also.
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Review from G R (Client) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the girls are excellent and very friendly. I would like the same ones regularly - particularly one on a Thursday as she helps me shower. She knows where everything goes.
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Review from Judy D (Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the help I have received during the last 12 months has been extremely good. The only personal care I need is the creaming of my legs and feet with the prescribed cream. Otherwise, the girls clean the house for me, washing, kitchen, toilet and bathroom floors. All of which is well done. The vacuuming
is done well but most of them have to be reminded to empty the dirt container after use.
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Review from Tracy B (Daughter of Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was amazing with my mum and made her feel comfortable and laugh. I totally felt that she was being cared for when I wasn't in. Most of the staff went beyond what support that they gave and that was including to myself. I can't thank everyone involved enough.
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Review from Sarah (Client) assisted by family/friend published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care provided by Bluebird. The carers are always pleasant and cheery and helpful, and very professional.
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Review from Aileen J (Client) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't praise them highly enough, never let me down.
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Review from Richard H (Son of Client) published on 2 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having experienced support for my mum, auntie and uncle from three other care agencies, I can say from experience that Bluebird Newport are an extremely well organised and professionally run. The carers are excellent and the admin staff and management are both approachable and efficient. Not once have
I failed to get anyone to talk to either during business hours or 'out of office'.
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Review from J R (Wife of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very pleasant if there are any problems I contact the office and things are put right.
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Review from Chris W (Wife of Client) published on 21 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I write my review of Bluebird Care with much gratitude. Our first encounter was to assess the needs of my husband. He was now, in palliative care. The care agenda was tailored to his needs in detail. I always had contact numbers if I needed that extra bit of help which was invaluable, especially towards
the final few days.
They have a team of staff who are of varying ages, and all of them showed a very high level of dignity and professionalism. They not only attended the needs of my husband but showed concern for my wellbeing with much empathy and compassion, going the extra mile to make sure I had a cup of tea. It was comforting to see how well and quickly they built a trusting relationship with him, and how well they took care of him.
They would review the schedule with me regularly and staff were always smart, clean and punctual. I was instantly informed of any issues that needed medical attention.
I can't praise the carers of Bluebird Care enough they were not only carer's to my husband but companions to myself and I would highly recommend the services that they provide.
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Review from Ian J (Son of Client) published on 21 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird help with Mum’s care needs and from initial contact through to actual caregiving the process has been very easy. All staff have been very friendly and helpful to deal with but most importantly great with Mum.
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Review from M G (Wife of Client) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very pleased with the care he receives and I am satisfied that all the carers who come to our home are helpful and very respectful.
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Review from C D (Daughter of Client) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care staff have shown a high level of professionalism and care in both the administrative side of the company as well as the carers themselves. The care plan has been updated regularly when requested, due to my mother's changing needs. They have calculated this well and the carers are aware
of changes. Any concerns are raised with the office team and passed on to me. They are also willing to be flexible to my flexible working situation. Overall high standard of care and efficient office.
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Review from Valerie L (Wife of Client) published on 31 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care have been excellent, right from day one. All carers are so helpful and friendly. Office staff always on hand if any problems. Recommend the company to anyone.
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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Bluebird Care Newport is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.902 for Bluebird Care Newport is calculated as follows: ( (92 Excellents x 5) + (10 Goods x 4) ) ÷ 102 Ratings = 4.902
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newport is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (13)

Meet the Team (4)

Dean

Dean Jones

Job Title: Care Manager Joined: 2017

As Care Manager, Dean is responsible for the operational running of the business on a day-to-day basis. This includes overseeing the recruitment and training of staff and ensuring the quality and safe delivery of our care services.


Dean holds a QCF Level 5 qualification in Leadership & Management (Health & Social Care) and a Level 7 Postgraduate Diploma in H&SC Management.

Sophie

Sophie Simpson

Job Title: Deputy Manager Joined: 2016

Sophie joined our team in 2016 as a Care Assistant before progressing to the role of Supervisor and is now our Deputy Manager. Sophie is responsible for the training, development and ongoing support of our Care Assistants. She ensures high standards of care are maintained by undertaking quality checks, conducting supervisions and providing support with ongoing training & development.
Sophie is working towards her Level 5 qualification.

Terri

Terri O'Hennessy

Job Title: Supervisor Joined: 2017

Terri joined our team in November 2017 as a carer and progressed to a supervisory role in July 2021. 


She meets all of our new customers and is responsible for carrying out the assessments necessary to develop and agree on a person-centred care plan. She is also responsible for reviewing care plans and ensuring that they evolve alongside our customer's changing needs.


Terri holds a QCF Level 3 Diploma in Health and Social Care.

Zoe

Zoe Harper

Job Title: Lead Coordinator Joined: 2018

Zoe joined us in 2018 as a supervisor, having worked in care for a number of years.


Now that she has moved into the role of Lead Coordinator, she is responsible for organising and scheduling care visits, matching the needs and requirements of our customers as closely as possible to the personalities and availability of our carers.


Zoe holds an ACF Level 5 Diploma in Health & Social Care

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newport to verify any information. View our terms and conditions. Bluebird Care Newport has an Enhanced Service - more info.