Bluebird Care Newport

35 Stow Park Circle, Newport NP20 4HF
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Top 20 award
9.7 74 Reviews
  • Bluebird Care Newport, Newport
Bluebird Care Newport is an award-winning provider of premium Home & Live-in Care services. They provide a wide range of support to help keep people safe, comfortable and cared for in their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Newport means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.50
  • Weekly Live-in Care Fees: from £1800

All care packages are tailored to the individual needs of our customers. Prices will be dependent on the type of care required and/or the duration of the care visit

These prices are only a guideline, please contact Bluebird Care Newport to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Dean Jones (Manager)

Bluebird Care Newport Reviews (74)

Total of 74, showing 41-60
9.7

Bluebird Care Newport has a Review Score of 9.7 (9.730) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Newport has 74 reviews.

Overall Experience

  • 56
  • 17
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Date Published

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Review from J D (Client) assisted by family/friend published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All night sitters were punctual and professional and always arrived with a smile on their face.
They were all friendly and very supportive, particularly in the early days when my anxiety levels were high.
I appreciated that they were always happy to listen and have a chat when they arrived.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for reviewing our service. We appreciate all of your comments.

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Review from J G (Daughter of Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is 96 years old and has been receiving care for a few months. She finds the carers very helpful and enjoys chatting to them while they do the tasks we've asked them to perform.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your review. It is very helpful for us to have your feedback so that we can continue to provide a high-quality service.

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Review from A P (Daughter of Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's condition deteriorated rapidly and she became confined to bed. She now needed two carers instead of one and we were impressed that Bluebird responded immediately in time for the next call. The carers are always dressed appropriately and are always very kind, caring and courteous. My mother
gets very fearful when she's moved and the carers gently explain what is happening in order to reassure her. We are very pleased with the care given and impressed with the politeness and professionalism of the carers.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to write a review of our services. Our team very much appreciate your comments.

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Review from P B (Wife of Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carer was very professional, cheerful and respectful, very helpful, clean and tidy. Leaving areas clean and tidy. Willing to help not only my husband but me as well.

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Review from C C (Wife of Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of help we received as a family was wonderful. Everyone was so helpful and a comfort to us all. When my husband was able to speak, he said he was getting the best, which were comforting words to us. The nurses were so cheerful and friendly and always had a smile on their face. They made
sure all our needs were fulfilled - a huge thank you to all.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to post a review. We are so glad that we were able to help and give you the support you needed.

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Review from J W (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful and caring, treating me like everyone else.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for the 5 star review. We appreciate you taking the time to let us know that we are exceeding your expectations.

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Review from A W (Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It became necessary for me to have an operation on my right hand on 16th September 2020. It was also necessary to have help to wash and dress me as I live alone. It was arranged with Bluebird that helps with care morning and evening. The helpers were good and professional and the visited a success.

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Review from C H (Partner of Client) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service and the carers are very kind and efficient.

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Review from S T (Daughter of Client) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been treated very well by Bluebird. The carers are lovely and work hard.

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Review from C A (Client) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since using this service I fine my life has improved. I have a good rapport with all the carers and find they help me and make me feel happy when they come. Thye all have a good attitude and know when I'm not feeling happy but they soon cure that and make me laugh and feel comfortable.

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Review from D N (Daughter of Client) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are so happy with all of the staff who have supported us. It is the first time member of our family has been cared for at home. My mum is very happy with the staff and looks forward to their visits as though they are family. Thank you

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Review from J H (Daughter of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers my mother has had have been polite, friendly and thorough in their care of her.

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Review from C B (Daughter of Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have not used the service for long and have 2 one hour visits a week at the moment. I am happy with the standard of care and its reliability. Mum is happy with her visits and I like how it is usually the same person. I feel secure knowing that in the future we will need to increase the care.

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Review from C D (Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is extremely good. The staff are very friendly and very interested in you as a person. They always have time for you and nothing is too much trouble.

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Review from J P (Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are kind and helpful. Occasionally, time of arrival can be erratic.

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Review from Reginald C (Husband of Client) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5-star service!
All staff that have cared for my wife are professional and caring. Not only do they care for my wife, but they always make sure that I am ok as well.
I couldn't ask for a better care company.

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Review from Beverley L (Daughter of Client) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The respect and care that is offered by the carers is second to none. They will also take the time to make sure my father is well and coping ok. After a lengthy stay in hospital last year Mum doesn't like being touched and will call out as if she is in pain. When she does this the carers tending to
her will talk to her to calm her down with such patience and compassion. Nothing is too much trouble for Bluebird and they are always on hand if we have any worries or concerns regarding Mum. We think of the team as family. Without Bluebirds, mum wouldn't be where she is now. They really are unsung heroes.

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Review from Stephen S (Son of Client) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers and support staff in the office were extremely helpful, approachable, and responsive to my father's needs and those of the immediate family. The patience, good humour and attention to detail supported us through some difficult weeks. We can not thank Bluebird enough or praise their all-round
professionalism and support highly enough. My father or his family could not have managed without this and we will be extremely grateful.

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Review from Tony R (Son of Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints. Excellent service. My father is looked after and looks forward to carers coming every day.

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Review from D A (Daughter of Client) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been an all-round excellent care provider. Staff are friendly, caring and treat my parents with respect and dignity, and often go above and beyond their remit. They have an app that I can access to check my parents' wellbeing and visits. The office staff are always professional, helpful
and available. There is also an 'out of hours' service. Care staff are always smart in their uniforms and well equipped.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Bluebird Care Newport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Bluebird Care Newport is calculated as follows: ( (60 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 74 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newport is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (13)

Meet the Team (4)

Dean

Dean Jones

Job Title: Care Manager

Joined: 2017

As Care Manager, Dean is responsible for the operational running of the business on a day-to-day basis. This includes overseeing the recruitment and training of staff and ensuring the quality and safe delivery of our care services.


Dean holds a QCF Level 5 qualification in Leadership & Management (Health & Social Care) and a Level 7 Postgraduate Diploma in H&SC Management.

Sophie

Sophie Simpson

Job Title: Deputy Manager

Joined: 2016

Sophie joined our team in 2016 as a Care Assistant before progressing to the role of Supervisor and is now our Deputy Manager. Sophie is responsible for the training, development and ongoing support of our Care Assistants. She ensures high standards of care are maintained by undertaking quality checks, conducting supervisions and providing support with ongoing training & development.
Sophie is working towards her Level 5 qualification.

Terri

Terri O'Hennessy

Job Title: Supervisor

Joined: 2017

Terri joined our team in November 2017 as a carer and progressed to a supervisory role in July 2021. 


She meets all of our new customers and is responsible for carrying out the assessments necessary to develop and agree on a person-centred care plan. She is also responsible for reviewing care plans and ensuring that they evolve alongside our customer's changing needs.


Terri holds a QCF Level 3 Diploma in Health and Social Care.

Zoe

Zoe Harper

Job Title: Lead Coordinator

Joined: 2018

Zoe joined us in 2018 as a supervisor, having worked in care for a number of years.


Now that she has moved into the role of Lead Coordinator, she is responsible for organising and scheduling care visits, matching the needs and requirements of our customers as closely as possible to the personalities and availability of our carers.


Zoe holds an ACF Level 5 Diploma in Health & Social Care

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newport to verify any information. View our terms and conditions. Bluebird Care Newport has an Enhanced Service - more info.