Willowbrook Homecare (Lytham St Annes)

Office 3, Jubilee House, East Beach, Lytham St Annes FY8 5FT
Review Us
8.0 1 Review
  • Willowbrook Homecare (Lytham St Annes), Lytham St Annes
Willowbrook (Lytham St. Annes) Ltd provides care throughout the Fylde and Wrye areas of Lancashire. The team have extensive experience in all aspects of domiciliary care services, managing care and support within Extra Care Schemes plus Roving Night Support and Crisis Intervention.

Each client is encouraged and supported to maintain an independent style of living and to retain control over their lives. This is backed by dedicated care that is tailored to meet individual needs and delivered with emphasis on dignity and choice within a safe and supportive environment.

The branch is part of Willowbrook Homecare, which was founded in December 2000 and has grown to become an established, innovative and respected homecare provider.

For further information about how their services could support you, please get in touch.

Care Provided by Willowbrook Homecare (Lytham St Annes)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £15 – £26
  • Weekly Live-in Care Fees: £150 – £300

We complete a full consultation and needs assessment during which we will discuss your needs and how we feel we will best meet them. We then build the package together with all involved and agree any costs.

These prices are only a guideline, please contact Willowbrook Homecare (Lytham St Annes) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Mary Noone (Registered Manager)

Willowbrook Homecare (Lytham St Annes) Reviews (1)

8.0

Willowbrook Homecare (Lytham St Annes) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Willowbrook Homecare (Lytham St Annes) has 1 review.

Overall Experience
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Reviewer Connection to Willowbrook Homecare (Lytham St Annes)
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Total of 1, showing 1-1
Review from Janette K (Relative of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willowbrook home care have gone above and beyond for us to provide care for our relative. They use their initiative and don't bother us with trivial matters; they just get on with delivering the necessary care. They are reliable and honest, and all the staff I have come across are kind and compassionate.
Reply from Christine Stevens, Communications Support at Willowbrook Homecare (Lytham St Annes)

Thank you for your kind words. We are really pleased to hear that our care team's reliability, compassion, and initiative have made a positive difference to your relative's care. It means a great deal to know that you feel confident and supported by our service. We'll be sure to share your lovely feedback with the Lytham care team; it will mean a lot to them. Warm regards, The Willowbrook Homecare Team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Willowbrook Homecare (Lytham St Annes) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Willowbrook Homecare (Lytham St Annes) is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Willowbrook Homecare (Lytham St Annes) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (5)

Mary

Mary Noone

Job Title: Registered Manager Joined: 2024

Mary holds overall responsibility for the smooth running of the Lytham branch, ensuring all regulations are met and that our high-quality standards are consistently maintained. Mary works closely with the care team, overseeing client care, carrying out regular monitoring, and conducting quality checks to ensure the people we support receive the very best service.

Kate

Kate Chadwick

Job Title: Care Co-ordinator Joined: 2024

Kate manages the day-to-day running of the Lytham branch of Willowbrook Homecare. She ensures all employees are fully trained and skilled to carry out their roles and that all documentation for people we care for is accurate and up to date. Kate coordinates the Field Care Supervisors, ensuring both clients and employees receive the support they need.

Loraine

Loraine Smith

Job Title: Field Care Supervisor Joined: 2025

Loraine oversees client care and documentation, making sure reviews are completed and information is kept current. She supports people we care for and their families as needed, providing essential information to employees. Loraine also handles new enquiries, helping new clients and families transition smoothly into Willowbrook’s care.

Debbie

Debbie Arnold

Job Title: Field Care Supervisor Joined: 2025

Debbie leads by example in the field, providing a familiar and approachable face for clients, families and employees. She carries out employee checks, competency assessments, and client reviews as needed, ensuring the highest standards of care. Debbie also shares valuable insight from the frontline to help improve and develop our service.

Anne

Anne Silcox

Job Title: Care Plan Lead & Trainer Joined: 2019

Anne oversees care planning across Hyndburn, Lytham, and all our Extra Care Services, ensuring care plans are thorough, accurate, and tailored to the needs of the people we support and care for. She also delivers a full range of mandatory, induction and tailored training, as well as focused workshops, helping our employees develop the skills and knowledge to provide safe, high-quality, person-centred care.

Frequently Asked Questions about Willowbrook Homecare (Lytham St Annes)

What Type of Services does Willowbrook Homecare (Lytham St Annes) offer?

Willowbrook Homecare (Lytham St Annes) offers Home Care.

How many Carers does Willowbrook Homecare (Lytham St Annes) employ?

Willowbrook Homecare (Lytham St Annes) employs 160 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Willowbrook Homecare (Lytham St Annes) to verify any information. View our terms and conditions. Willowbrook Homecare (Lytham St Annes) has an Enhanced Service - more info.