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GoodOaks Homecare - Mid Sussex and Wealden

5a Mill Court, Mill Road, Burgess Hill, West Sussex RH15 8DN
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GoodOaks Homecare - Mid Sussex and Wealden, Burgess Hill
GoodOaks Homecare - Mid Sussex and Wealden, Burgess Hill
GoodOaks Homecare - Mid Sussex and Wealden, Burgess Hill

GoodOaks Homecare - Mid Sussex and Wealden provides premium visiting homecare and live-in care to clients in Burgess Hill, Haywards Heath, East Grinstead and the surrounding areas.

Their mission is to deliver exceptional quality homecare whilst making a lasting difference in the lives of clients and communities.

With the care professionals' help, clients are able to stay safe, independent and comfortable in familiar surroundings that they loved and sometimes, they spent...  

Care Provided by GoodOaks Homecare - Mid Sussex and Wealden

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£33.03 - £40.55
Weekly Live-in Care£1,369 - £1,764
"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.

Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

Contact GoodOaks Homecare - Mid Sussex and Wealden to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Suzanne Hartfield (Registered Manager)

GoodOaks Homecare - Mid Sussex and Wealden Reviews (22)

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9.8

GoodOaks Homecare - Mid Sussex and Wealden has a Review Score of 9.8 (9.838) out of 10, based on 22 reviews in the last 2 years. Over all time GoodOaks Homecare - Mid Sussex and Wealden has 22 reviews.

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Showing 22 reviews matching selected criteria
Review from Sam P (Son of Client) published on 14 February 2025 Submitted via Website
Overall Experience

Mum has advanced dementia and the staff are always friendly and caring towards her at all times, even on her more difficult days when she does not want to interact with people or have her needs attended to.

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden

It is a pleasure caring for Mum, we are pleased to hear the support Mum receives is provided with dignity.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from H B (Daughter of Client) published on 14 February 2025 Submitted via Website
Overall Experience

GoodOaks Homecare have always provided an excellent service, both as domiciliary carers and now as live-in carers for my 94-year-old mother, who suffered a fall and haemorrhage five years ago and is now entirely dependent on kind and experienced professional care. The company has provided care to my mother for eight years. The assessments have always been sensitive, thorough and sensible and have adapted to her changing needs. The main words I would use for the company are reliable, experienced and responsive. The quality of care is excellent on all levels, both in terms of client interaction, ie with respect and professional clarity towards the client herself and to her family members and in terms of medical knowledge and a high level of responsibility being taken for her comfort and safety. The carers are extremely patient and kind, as well as being experienced and professionally focused and the management team are careful and responsive. We feel lucky to have discovered this company.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 June 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (9)

News
  • 06 Jan 2026

    GoodOaks Homecare is proud to announce that it has been named a finalist in the 2026 Home Care Awards, with recognition spanning both national innovation and branch-level excellence across the...

  • 20 Nov 2025

    GoodOaks Homecare has been named Franchisor of the Year - Expanding at the 2025 BFA HSBC British Franchise Awards, recognising its transformation from a regional care provider into one of...

  • 20 Nov 2025

    GoodOaks Homecare has been named Franchisor of the Year - Expanding at the 2025 BFA HSBC British Franchise Awards, recognising its transformation from a regional care provider into one of...

Awards / Recognitions (7)

  • 29 May 2026Recipient: GoodOaks Homecare
  • 31 May 2023Recipient: GoodOaks Homecare
  • 31 Mar 2022Recipient: GoodOaks Homecare

Accreditations

There are no accreditations posted yet for GoodOaks Homecare - Mid Sussex and Wealden.

Meet the Team (2)

Suzanne Hartfield
Suzanne HartfieldJob Title:Registered ManagerJoined: 2018

As a dedicated Registered Manager with over 30 years of experience in the health and social care sector, I bring a wealth of knowledge, leadership, and compassion to my role. I am responsible for overseeing the daily operations of care services, ensuring compliance with regulatory standards, and promoting a safe, person-centred environment where individuals can thrive.

My extensive background allows me to mentor and support staff teams effectively, fostering a culture of continuous improvement and professional development. I am passionate about delivering the highest standards of care, and I work tirelessly to ensure services are not only compliant but also exceed expectations in quality, dignity, and respect.

Community involvement is at the heart of my approach. I believe strong relationships with local organisations, families, healthcare professionals, and community leaders are vital for delivering holistic care. I actively engage with the wider community to ensure our services are responsive, inclusive, and reflective of the people we support.

My long-standing commitment to excellence and innovation in care is driven by a genuine desire to make a positive difference in people’s lives. I lead with empathy, integrity, and a strong belief that everyone deserves high-quality, compassionate care.

Elena Irena Mlajceanu
Elena Irena MlajceanuJob Title:Director and Nominated individualJoined: 2017

With 15 years of experience in the care sector, Elena brings a wealth of knowledge, passion, and dedication to her role as Director and Nominated Individual. Beginning her career as a frontline carer, she developed a deep understanding of the needs of both clients and staff, which has shaped her compassionate and hands-on approach to leadership.

In 2017, she took the significant step of purchasing her own domiciliary care franchise, driven by a clear vision to deliver outstanding, person-centred, and holistic care. Her journey from carer to business owner demonstrates her commitment to raising standards within the sector, ensuring that every individual is treated with dignity, respect, and empathy.

Under her leadership, the service is built on strong values of quality, integrity, and client-focused care, creating a supportive environment for both service users and staff to thrive.

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