Elizabeth Rose Care Ltd (My Homecare)

Unit G23 The Avenues, Team Valley Trading Estate, Gateshead NE11 0NJ
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9.9 89 Reviews
  • Elizabeth Rose Care Ltd (My Homecare), Gateshead
My Homecare Gateshead provides comprehensive care services throughout Gateshead and its surrounding areas.

Care packages include services such as simple visits for domestic assistance, through to full complex 24-hour care.

All care services are specially designed to suit the needs of the individual, and family are put at the centre of the consulting process to make sure that the client gets the care that is required for them.

All staff are specially selected for the commitment to quality of care and have extensive training for this purpose.
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Care Provided by Elizabeth Rose Care Ltd (My Homecare)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 65 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £28
  • Weekly Live-in Care Fees: £1500 – £1500

These prices are only a guideline, please contact Elizabeth Rose Care Ltd (My Homecare) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Michelle Davison (Manager)

Elizabeth Rose Care Ltd (My Homecare) Reviews (89)

9.9

Elizabeth Rose Care Ltd (My Homecare) has a Review Score of 9.9 (9.933) out of 10, based on 15 reviews in the last 2 years.
Over all time Elizabeth Rose Care Ltd (My Homecare) has 89 reviews.

Overall Experience
  • 85
  • 4
  • 0
  • 0
  • 0
Date Published
  • 89
  • 2
  • 3
  • 15
  • 74
Reviewer Connection to Elizabeth Rose Care Ltd (My Homecare)
  • 31
  • 20
  • 13
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 81-89
Review from A T (Client) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the service I get from my care worker.
She helps me to get ready for my day. Help with my showers and the washing. She assists me with my breakfast and we always have a good chat and we get on well.
Elizabeth Rose has really helped me to feel at ease with the care I now need.
I'm
very satisfied with my service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Keith L (Client) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciate the support I receive as they as they are long days without companionship.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen S (Son of Client) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Provided very good service for my mum. The carers are very supportive and attentive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Phillip W (Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a fantastic team who support me and allow me to live as independently as possible.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peggy M (Client) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are very good at looking after me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dorothy T (Daughter of Client) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care arrangements for my father were set up at very short notice when he came out of hosptial and everyone went out of their way to accommodate our needs. I consider we were incredibly lucky to have this care firm recommended to us, as they are head and shoulders above all the other firms I have
known or heard about. All the staff are exceptional, they are genuinely caring, considerate, kind, helpful, cheerful and obviously, love their job. Nothing is too much trouble. They always listen and treat my father with respect.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael B (Nephew of Client) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A small group of carers have been providing excellent personal care for my aunt since April following a short period in hospital.
My aunt was previously an independent lady but now readily accepts that she needs the support, through her 4 visits per day to remain living at home.
All the carers are
professional, kind, loving and cheerful. My aunt is very happy with all aspects of her care. The management team are caring, helpful and their advice has been invaluable in achieving a positive outcome.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C D (Wife of Client) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say that I would highly recommend My Homecare and already have done. I like that everyone is very good at communicating, nothing is a problem and nothing is too much. I trust this company completely with my husband and in my home.
We love all the team to bits, they have spread so much
happiness to our lives, they are like an extended family now, so happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Keith Jake L (Client) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are punctual, reliable, contactable. Extremely better than my previous company. They send support workers that listen and have time for you, they communicate with my advocate (sister) on a regular basis.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Elizabeth Rose Care Ltd (My Homecare) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Elizabeth Rose Care Ltd (My Homecare) is calculated as follows: ( (83 Excellents x 5) + (6 Goods x 4) ) ÷ 89 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elizabeth Rose Care Ltd (My Homecare) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

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