EDS Homecare

5F The Glass Yard, Sheffield Road, Chesterfield S41 8JY
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9.7 53 Reviews
  • EDS Homecare, Chesterfield
EDS Homecare is a family business that has been providing high-quality, professional homecare services for people living in the Peak District, North Derbyshire and South Yorkshire for over 20 years.

The agency's Managing Director ensures quality is driven from the top with her experience as a Registered Nurse, and the whole management team holds experience out in the field as care workers, ensuring care is at the heart of what EDS Homecare does.

Maintaining a lifestyle is important to everyone. At EDS Homecare it is very important that you or your loved one can continue to live at home independently, safely and following their daily routine.

Their highly personalised care services start and finish with the needs and wishes of their clients. From weekly cleaning help, all the way to Live-In care, EDS Homecare will always find an approach that works for you.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26.50 – £30
  • Weekly Live-in Care Fees: from £1950

Calls greater than 60 minutes are charged pro rata the 60 minute rate.


Please note no additional fees to the charges above per visit, on a private contract. These rates include assessments, care plans, reviews, travel and mileage for the carers etc. Medication ordering is covered separately to the above charges.

These prices are only a guideline, please contact EDS Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Eyam Domiciliary Service Ltd

Person in charge

  • Gosia Wisniewska (Registered Manager)

EDS Homecare Reviews (53)

Total of 53, showing 21-40
9.7

EDS Homecare has a Review Score of 9.7 (9.696) out of 10, based on 53 reviews in the last 2 years. Over all time EDS Homecare has 53 reviews.

Overall Experience

  • 37
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Review from Karen T (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been having 3 visits a day for almost a year now. Initially, she didn't see the need for this support and was worried about losing her independence. The staff from EDS have always adopted a friendly, respectful approach, not taking over but supporting as needed at the time, offering companionship
and a chat as well as doing any tasks required. Their support has been subtle.
Mum loves the visits now!

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for your lovely review. It is amazing to hear that your mum enjoys the visits now, and that our tailored, person-centred approach is able to support her so well while maintaining her independence. Once again, thank you for your kind words!

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Review from J S (Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from carers to office staff - professional and caring. I cant fault.
Worth their weight in gold.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you very much for your lovely comment, you are a pleasure to visit and we are so pleased you think so highly of our care staff!

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Review from K W (Client) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am highly satisfied with all aspects of the support given.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for your kind words, we appreciate the positive feedback and are happy to hear you think so highly of our services!

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Review from Claire B (Goddaughter of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my godmother and myself are very satisfied with the overall service provided. They all treat her with dignity/respect and kindness. I'm very grateful for the care provided when she has been taken ill and for keeping me in the loop at the same time. My dealings with the office are professional and
courteous. The only niggle would be the lack of continuity with carers, as they seem to change around quite a bit, but I do appreciate that scheduling must be very difficult at times. As for value for money, it's a bit difficult to rate as I have nothing to compare it to.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for your lovely review. Your godmother is a wonderful lady and a pleasure to visit, and we are very happy to know she feels respected and dignified. Staffing 4 daily calls in a far-out area can be difficult at times, although we always try our best to ensure she has her regular carers as much as possible. Thank you again!

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Review from M R (Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The eight I have met so far have all been happy smiling people friendly and at the same time efficient, well trained. It is a pleasure to welcome them into my home.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for your wonderful feedback! You are a pleasure to visit and we're so pleased to hear our lovely care staff have been so positive and kind.

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Review from I F (Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers look after me and they do a good job.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for this lovely feedback, you are a pleasure to visit for our carers and we are so pleased you feel they look after you well!

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Review from P S (Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am very happy with my carers. Naturally, they all differ and I warm towards some more than others. I just wish there was more continuity as I get used to so many carers and then they disappear to someone else. They do as I ask and I appreciate their friendship and care very much. Thank
you.

Reply from Kate Ward, MD at EDS Homecare

It is so lovely to hear that you value the carer's friendship, as well as their practical professional support. Friendship and personal connection are such a valuable aspect of everyone's day to day; it is really lovely to hear you receive that from the carers. We do ensure we keep continuity with our carers - and clients, however, we do appreciate that any changes (such as holiday cover, or even working-pattern change from a staff member) can feel significant. We always do everything we can in the instances which we as the management team, can control. We conduct frequent satisfaction calls, and 'friendship' visits from the management team each month to ensure we receive people's feedback, views and suggestions on the service as our main goal has always been, and will continue to always be, the best outcomes possible for you, the person receiving the service. Thank you very much for taking the time to complete this review.

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Review from Helen C (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I are both happy with the service that the carers provide for mum. I know that she likes one particular lady and likes to chat with her. It's good to know that the care you provide to mum can be increased when we need it to be, and you are always flexible, really approachable, friendly
and professional and it's good to know we can speak to you easily if there are any issues or questions. It's also good to access the portal to see that mum has had her care and who the carers were.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you so much for this lovely feedback. Our care services are flexible and can always be amended when additional help is needed.

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Review from S B (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am reasonably satisfied some of the care people are much better than others. I would just like to add regarding the scheduling of the carers they are continually being swished about from day to day.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for your review. Emergency cover and staff sickness can make it difficult to ensure the same carer attends each visit 7 days a week, but we do try to keep this to the same 3-4 staff members weekly. This is definitely something that can be ironed out with communication to us, and we would be more than happy to have a look at this when brought up. Thank you again!

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Review from K D (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with my care by the carers. We get on well together, chat and laugh., Sometimes they are the only people I speak to in a day as I live alone. The treatment I need is done properly as well as the jobs needed to be done.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for this lovely review! Our care staff enjoy their visits with you and you are a pleasure to look after.

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Review from Stephen J (Brother of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

EDS provide home care, shopping, and companionship services for my sister. They are very reliable and the carers I have met have been very friendly. The service has been to a very good standard. And little things like sharing photos and vidios of my sister's trips have been great. While there have been
a few growing pains, the staff have been extremely responsive in helping sort these out and we work well together.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you very much for this review, we know how much your sister enjoys her trips out and we are very happy to be able to be a part of that and enable that to happen. We pride ourselves on being responsive to anything that comes up, no matter how big or small.

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Review from S M (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very satisfied with the care and respect shown.The staff and carers are very good.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you very much for this lovely review! We're happy to hear you feel respected by our caring staff.

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Review from B M (Daughter of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and friendly staff. Make sure my dad is safe and comfortable and well cared for.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for this lovely review, your dad is a pleasure to look after and we're happy to hear our staff are friendly and kind.

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Review from Lucia D (Client) assisted by family/friend published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service, treat me very well, recommend EDS Homecare 100%, very, very happy.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for this lovely review, you are a pleasure to visit!

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Review from D H (Son of Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have always found EDS Homecare to be a very caring, reliable and honest provider of home care services for my elderly mother. They have always been there when we have needed to contact them sometimes urgently and have always acted professionally and with care and the utmost discretion.
The customer portal is also very useful for us to check on Mum's visit and provides us with the reassurance that she is receiving the care she requires. They have also been very flexible when amending time slots when requested and also proactive when informing us about a situation Mum is in, this may be just for info or a more major issue i.e. when she may have fallen. We are very happy with the service provided and would recommend them to anyone looking for care services.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for this wonderful review, we are so pleased that you are happy with our services and we always try our best to respond quickly and proactively to any incidents that occur.

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Review from Paul D (Son of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care services supplied by EDS for my mother have been excellent. Their carers have always attended to my mother's daily needs and if any issues have arisen during a visit I have been contacted and appropriately informed. Based on my experiences I would wholeheartedly recommend EDS Homecare.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for this lovely review- we always alert family or emergency contacts of any issues that crop up and we are happy to hear you find us excellent!

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Review from J H (Client) assisted by family/friend published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely reliable and professional company. Every single staff member I have had the pleasure to speak to was very friendly, highly efficient, and genuinely cares for the wellbeing of my father.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for this amazing feedback, your father is a pleasure to visit for our caring staff and we are so happy to hear everything is going so well!

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Review from J M (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The EDS Home Care Team are excellent and I would not hesitate to recommend them to others. Very good timekeeping, always do whatever is in the care plan and often go above and beyond to help. There is no comparison to some of the other companies we have dealt with. Definitely number 1 on my list.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you so much for this wonderful review! Your dad is a pleasure to look after and we are always happy to help in any way, whether it's an alteration to changing needs or any extra jobs that need doing.

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Review from J M (Client) assisted by family/friend published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given is second to none. Helpful, positive, cheerful. Take time to talk to me and also helped me to walk after coming out of the hospital, along with the physio. Nothing is too much for them. They put a smile back on my sister's face.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for this amazing review! EDS are incredibly proud of our staff for bringing such joy and confidence to you and for helping you in your recovering mobility.

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Review from Sheryl G (Granddaughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My step-granddad is a happier person now that he is in receipt of care from trained personnel. He tells me how much he likes the carers who visit him and enjoys chatting with them. He was very against having any kind of professional help, but from the first visit, his reactions have been very positive.
From
my point of view, EDS have been very thorough in their care of my relative and their attention to detail is great. They are in regular contact with me and advise as soon as anything is noticed or needs action from me. They respond very quickly to my emails/phone calls and are happy to change/add to my granddad's daily care plan.

Reply from Martyna Wisniewska, Business Services Assistant at EDS Homecare

Thank you for the amazing review. EDS is so glad that your step-grandad enjoys his care visits and is reacting so positively to this change in circumstances. We always alert relatives of anything that needs to be raised and are responsive to changing client needs, as we know no two days are ever the same.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for EDS Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for EDS Homecare is calculated as follows: ( (227 Excellents x 5) + (75 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 312 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for EDS Homecare is based on 52 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (7)

Kate

Kate Ward

Job Title: Managing Director (Registered General Nurse)

Joined: 2012

Kate is EDS Homecare's Managing Director and a Registered General Nurse, who gained significant experience in acute medicine at Manchester Royal Infirmary.


She holds a number of health and social care-specific qualifications, including NVQ Level 5 in Health & Social Care Management, Level 3 Mental Capacity Award and Train the Trainer for First Aid.


Kate holds the Registered Managers Award with Care Quality Commission.

Gosia

Gosia Wisniewska

Job Title: Registered Manager

Joined: 2014

Gosia has been a valued member of EDS for the last 10 years. Her journey with EDS has taken her from care staff to upper-level management and she has completed her Level 5 NVQ in Health and Social Care Management.


As of the 3rd of January 2025, Gosia has completed the registration process with CQC to become EDS Homecare's Registered Manager. Her experience on the ground as a carer for so many years is invaluable to the well-led, safe, and effective running of the service.


When she is not running the day-to-day business, Gosia is an avid traveller and loves long walks with a scenic view.

Josie

Josie Hoyland

Job Title: Lead Assistant Manager

Joined: 2014

Josie has been working at EDS Homecare since 2014.


Starting her career as a carer Josie has undertaken several qualifications including a NVQ level 3 in Adult Care and a teaching qualification.


She has been a long standing member of the out of hours emergency team and the EDS Homecare training team, specialising in moving and handling training.


Her vast experience, skills, knowledge and dedication has meant that Josie has progressed at EDS to one of the most senior positions in the company.

Vicki

Vicki Hayes

Job Title: Compliance Manager

Joined: 2014

Vicki is EDS Homecare’s Compliance Manager. During her 25+ years working in the health and social care sector, she has gained invaluable and extensive skills, knowledge, and experience to undertake this specialist role.


She holds several health and social care qualifications with varying focuses.


Outside of the office, Vicki is a 'Football Mum' and enjoys watching her son play.

Kirsty

Kirsty Brookes

Job Title: Assistant Manager

Joined: 2017

Kirsty has been working with EDS Homecare since 2017.


Starting her career as a carer, Kirsty has undertaken a number of qualifications including an NVQ level 2 in Adult Care, with a view to undertaking further professional development.


Kirsty has been a long-standing member of the out-of-hours emergency team and her ability to communicate with compassion and empathy makes her a wonderful team member to manage the day to day communications.


Outside of the office, Kirsty enjoys spending her time with her partner and 3 children.

Martyna

Martyna Wisniewska

Job Title: Business Services Assistant

Joined: 2021

Martyna began as a care worker with EDS in 2021 and has progressed into a Business Services role, the first of its kind at EDS. She has recently completed her Level 3 Education and Training award has taken on additional duties in staff training, and is looking at completing further business qualifications.


Outside of work, Martyna is a Lego collector and enjoys going abroad as much as possible.

Morgan

Morgan Skelland

Job Title: Compliance Officer

Joined: 2020

Morgan started at EDS as a hands-on carer; she soon took on the responsibility of the emergency out-of-hours service and her ability to manage complex situations, effectively assess people's needs and responsively devise action quickly became evident.


Along with her incredibly caring, warm and compassionate personality, Morgan became the first person to hold the position of Compliance Officer at EDS Homecare.


Outside of work, Morgan enjoys riding and caring for her horses as well as walking her dog down the Chesterfield canal.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact EDS Homecare to verify any information. View our terms and conditions. EDS Homecare has an Enhanced Service - more info.