Home Instead (Wigan)

The care and dedication that the Home Instead Wigan team provided for mum over the past few years enabled her to continue to live independently as per her wishes, which she could not have done without their excellent help and support.

Staff members were excellent, dedicated and caring.

Would highly recommend.

It's our first month and so far we are satisfied.

I am very grateful for the care and responsiveness of the Home Instead team who reacted quickly to get our mum help when she was unable to walk. They contacted my brother who called emergency services and she was rushed to hospital to get the care she needed. Since the event the Home Instead team have been very accommodating to change/add shifts often at short notice, to provide Mum with the ongoing and increased care she now needs. Hats off and thank you to the team!

Great service and excellent management of a temporary contract required at very little notice. Staff were lovely, attentive, very friendly and most helpful. Will be using Home Instead again I am sure.

Good communication by all staff. We get the service we pay for. Lovely carers. My relative loves them all especially one staff member in particular. We are more than happy. Very professional, and go the extra mile. They have made such a difference to us.

I have been using Home Instead services for three years now. I found them very helpful when caring for my late husband's needs showing compassion and consideration all through. I have no complaints regarding my present daycare. I have consistency with a regular carer and find her very helpful considerate and obliging. Overall I am very satisfied with the care provided.

I have only the highest praise for all the carers that came in to my home to look after my husband. They were empathetic, caring and respectful to my husband’s needs. I can only say thank you to everyone that cared for him, although it was only for a short time they spoke to him and treated him like they knew him. I am also grateful for the time they spent with me they listened to me and advised me. All in all, they were all wonderful and caring human beings. It really is a wonderful thing that strangers can be so kind not only for the patient but for the partner of the patient. I told the girls on the last visit to my husband how much I appreciate their kindness and support.

Home Instead has been excellent with Mum. She has developed a great friendship with her carers who always treat her with care and dignity. Nothing is too much trouble for them. And most importantly Mum is very happy and feels safe with them. Having them in place also provides peace of mind for family members knowing someone is going first thing in the morning, lunch and dinner. They always make sure she has at least one hot meal a day and has everything she needs before they leave. We as a family would be lost without them.

Thank you.

High-quality care, professionally delivered, from all involved - the carer, the care coordinator and the office and managerial staff. My Mum is very happy with the service. It has been good to have home visits from the coordinator to review the service provision. I feel my mum matters to them.

I wouldn't hesitate to recommend the company to family and friends.

Home Instead has been contracted to look after Mum now for over 2 years. The level of care has increased and become more complex over this time. I cannot thank the office team and the hands-on care team enough for their support of Mum and our goal to keep her in her own home for as long as possible. This is becoming more challenging as the illness progresses. Home Instead have adapted and generally coped very well with the changes in care and support required and working closely with the family. It's not an easy profession to be in and takes a lot of heart and caring to do it well. Home Instead is doing it well. Bless you all and please keep it up. Thank you.

Would definitely recommend Home Instead Wigan. Excellent service delivered by a wonderful care team. The care team and the office team give us peace of mind that our Father is safe in their hands. Thank you for all your care.

Within a short time, the positive difference that these lovely carers have made to my grandfather is obvious to see. Not only do they have a pragmatic and useful approach to home care but also take time to understand what makes their client happy and engaged. He has always been a little suspicious and dismissive of carers but has quickly developed a rapport and now I believe he looks forward to their visits! The team listened very carefully to our family's ideas and concerns and have built their visits around these issues. I am very grateful for their support and I would have no hesitation at all in recommending them to anyone looking for family support.

Even after the services ended they take the duty of care seriously and I thank the entire team.

We have no hesitation in recommending this company.

Home Instead are excellent with the care and support they provide. The carers take time to do all the necessary talks and are really friendly. Mum looks forward to the twice-daily visits. Would recommend it to anyone.

She couldn't manage with the care from her ladies (nor could I).

we can't thank your company enough.

Carers are prompt, friendly and efficient. They will go above and beyond to ensure their client is receiving a superb experience.