Heritage Healthcare Wakefield provides home care services and support services within a person's home to boost their wellbeing, independence, choice, and convenience, while also maintaining the highest quality of life possible.
Staff are carefully recruited, DBS checked at an enhanced level and referenced.
The team of staff are able to provide a range of care, companionship and housekeeping services such as accompanying clients to social events, meal preparation and light gardening.
There is a long list of home care services available. To find out more contact the team.
Group : Heritage Healthcare
Person in charge: Magenta Jordan (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Services Offered: Adult Care (18+)
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment
The Review Score of 9 out of 10 for Heritage Healthcare (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Heritage Healthcare (Wakefield) in Google's Search Results – more info
b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Heritage Healthcare (Wakefield) is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 4 Points relating to the number of positive Reviews for Heritage Healthcare (Wakefield) is based on 3 positive Reviews in the last 24 months and is calculated as follows:
3.00 + 0.50 + 0.50 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Heritage Healthcare (Wakefield) has a Review Score of 9 (9.000) out of 10 and an Average Rating of 5 out of 5 from 3 Reviews over all time
Review from James D (Husband of Client) submitted on 14 May 2019
Relates to April 2019 • Submitted via Postal Card •
Report
• James D is Extremely Likely to recommend Heritage Healthcare (Wakefield).
Average rating
5
out of 5
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joanne W (Daughter of Client) submitted on 6 October 2018
Relates to October 2018 • Submitted via Website •
Report
• Joanne W is Extremely Likely to recommend Heritage Healthcare (Wakefield).
Average rating
5
out of 5
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Marie Binks at Heritage Healthcare (Wakefield) responded to this review on 08 Oct 2018:
Thank you very much for your kind words. We provide the highest standards of care for all our clients, taking the time to listen to their requirements and personalising the service. I am so pleased to have had the privilege to help.
Review from I B (Client) submitted on 15 February 2018
Relates to January 2018 • Submitted via Postal Card •
Report
• I B is Extremely Likely to recommend Heritage Healthcare (Wakefield).
Average rating
5
out of 5
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commision is responsible for the registration and inspection of social care services in England.
View Latest ReportInformation on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Wakefield) to verify any information. View our terms and conditions. Heritage Healthcare (Wakefield) has an Enhanced Service – more info.
