Heritage Healthcare (Wakefield & Kirklees)

I have been very pleased with the care provided to my elderly mum. It is reassuring for me to know she is being looked after as she becomes more vulnerable. Being able to read daily progress reports on the app is extremely helpful. I have not yet had the opportunity to meet any of the carers in person, and look forward to doing so in the future.

I would not be able to care for my husband at home, on my own and these carers make this possible. They treat him with dignity and respect and provide moral support for me, I now see my husband's carers as part of our extended family.

My mum and I are so pleased with every aspect of Heritage, the carers who come into our home are kind, caring and respectful, they give such amazing care. The office staff are lovely too and always do their best to accommodate us for any changes we might need to make. We have been with Heritage for 18 months now and wouldn't want to go anywhere else!

Would recommend this company over and over again

I have and will continue to recommend Heritage care.

Excellent service treat me with dignity and care would recommend service to everyone only thing I would say need upto date which carers I'm having as it changes without me knowing. But apart from that I am happy with service love my carers abi angel ria scarlet Nicola Ellie Sharon millie

The heritage healthcare carers are very professional & caring. My only concerns relates to there home visit times, which at the moment are not the must convenient. Hopefully this will sorted out sooner rather than later.

Our only issue is that whilst I do receive the rota there are times when this does not match what the carers have, for example they have had put to bed at 7.30 when mine might say 8.30 and lunch at 14.00 when I have 13.00

The carers have got to know mum and actually care about her needs and her wellbeing.

My family and I are very impressed with the care provided by Heritage for Mum. All the staff are friendly, helpful and very supportive and we appreciate the kindness they offer. We can't thank them enough and we feel assured that Mum is in good hands.

I find it difficult to climb in and out of the shower. I have been treated with kindness and respect and not treated like an old fool. I've had help from all the carers, not just one, with this task. I'd like to thank them all for their professionalism.

My carers are very nice.

We were referred to Heritage Healthcare, Barnsley through Barnsley Council, as they had outstanding reviews from CQC. We were not disappointed. From the moment we met both the Care Manager and Service Manager, we knew my Mother would be in safe hands. On the day Mum came home from hospital we were all greeted by the Care Manager and Care Co-ordinator. They were friendly, professional and of very caring nature. Mum enjoyed her first meal of many from the Care Co-ordinator. In fact she really took to her. All of the carers that visited Mum throughout Feb and March, were all lovely, when times must have been challenging for them on occasions. They sought advice from both their office, and also didn't hesitate in contacting me. I appreciated this very much, as I live 100 miles away in Staffordshire. An excellent Care Company and would definitely recommend to anyone for their loved one to be cared for by them.

Carers are all professional. They arrive on time and always wear their protective gloves and aprons. We get a list of dates, times and carers' names every week. They have built up a rapport with both parents. Everything has settled after three months of care and has become a good routine. The office keeps in touch by telephone and/or email. We feel very well supported by Heritage.

Heritage was recommended to me when I had to arrange home care for my Mum. The carers have been lovely and are friendly and respectful to Mum and she is extremely happy with the care provided. I would not hesitate in recommending this company.

I am entirely satisfied and I find them so very caring and friendly.

All the carers who have attended my mum have been professional, friendly and helpful. Mum can be difficult about taking a shower but all staff that attend are patient and caring and most times, coax her into the shower.

Great carers, keep me updated about any changes that are made, are helpful in keeping in touch with Social Services and best of all my mum loves a good chat with every one of her carers. They ensure all her needs are met from getting up in the morning, showering, giving medication, and making meals. I would recommend Heritage Healthcare to anyone going through a similar situation with an elderly relative.

From the first day service starts Mum has received first class service from all carers. Previously reluctant to have carers but she is very happy now and looks forward to them calling.

Overall a 5-star service; thank you, Heritage.