Heritage Healthcare (Wakefield)

Unit 2A, Fryers Way, Silkwood Park, Ossett WF5 9TJ

Heritage Healthcare Wakefield provides home care services and support services within a person's home to boost their wellbeing, independence, choice, and convenience, while also maintaining the highest quality of life possible.

Staff are carefully recruited, DBS checked at an enhanced level and referenced.

The team of staff are able to provide a range of care, companionship and housekeeping services such as accompanying clients to social events, meal preparation and light gardening.

There is a long list of home care services available. To find out more contact the team.

Group : Heritage Healthcare

Person in charge: Magenta Jordan (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment

Overview of Review Score

The Review Score of 9 out of 10 for Heritage Healthcare (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Heritage Healthcare (Wakefield) in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Heritage Healthcare (Wakefield) is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Heritage Healthcare (Wakefield) is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Heritage Healthcare (Wakefield) has a Review Score of 9 (9.000) out of 10 and an Average Rating of 5 out of 5 from 3 Reviews over all time

Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heritage Healthcare (Wakefield)?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heritage Healthcare (Wakefield)

  • Client / Service User
    1
  • Daughter of Client/Service User
    1
  • Husband of Client/Service User
    1
Average Rating:  Average rating  5 out of 5

My wife was suffering from mental health issues and I approached Heritage Healthcare (Wakefield) for some assistance. All of the staff have been very helpful and caring throughout. I have to pay particular thanks and gratitude to one member of staff who has been 1st class in the level of care, support
and commitment she has provided. Big thanks to her and the team. xx

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

Absolutely outstanding care in all aspects. My mum and our family are new to having carers in the home and this company has been unbelievable. Gone above and beyond in every area. Cannot praise or thank them enough for what has been an absolutely horrendous 6 weeks for my mum and family, but it was
such a relief when we finally found an organisation we felt we could trust and they have exceeded all expectations. I have mainly dealt with the manager and what a credit to Heritage Healthcare she is. Compassionate, organised, caring, trustworthy and knowledgeable, a true professional in every sense of the word. Thank you, Heritage from the bottom of our hearts for all you are doing, not just for our mum, but for our family too.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Marie Binks at Heritage Healthcare (Wakefield) responded to this review on 08 Oct 2018:

Thank you very much for your kind words. We provide the highest standards of care for all our clients, taking the time to listen to their requirements and personalising the service. I am so pleased to have had the privilege to help.

Average Rating:  Average rating  5 out of 5

The care I get is excellent. Couldn't be more satisfied.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Submit a Review for Heritage Healthcare (Wakefield)

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Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Staff Profiles

There are no staff profiles posted yet

Performance

Care Quality Commission (CQC) Rating

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commision is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions

There are no awards/recognitions posted yet for Heritage Healthcare (Wakefield)

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