121 Care, Stirling Place, 22 -24 High Street, Cleator Moor, Cumbria CA25 5LB

121 Care

Stirling Place, 22 -24 High Street, Cleator Moor CA25 5LB

5 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Review from Yvonne G (Daughter of Client) published on 12 March 2021 Submitted via Website • Report

Overall Experience

The staff were very friendly and professional. It was an extremely difficult time for all of the family but they made us all feel relaxed and comfortable with them, visiting our dad for the last few days of his life. This job is extremely hard, especially in these times, all the staff should be very

proud of themselves. Keep up the good work.

Reply from Lorraine Telford, Director at 121 Care

Hi Yvonne, Thank you so much for your kind words and your heartfelt review, we are so pleased that our team were able to provide care and support to your and your family at such a difficult time. If you need anything in the future please do not hesitate to contact us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Helen D (Client) published on 22 February 2021 Submitted via Website • Report

Overall Experience

I've had 121 Care agency attending my needs for over six years and I could not fault any aspect of the care given. Nothing is any trouble to the carers. I've never had to ring the agency to complain about anything.

Reply from Lorraine Telford, Director at 121 Care

Thank you so much for your kind words Helen, they are hugely appreciated and we will ensure that they are passed on to the team. We look forward to continuing with your support and if you do need anything, please do not hesitate to call us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from K W (Daughter of Client) published on 8 February 2021 Submitted via Website • Report

Overall Experience

The care provided to my dad was second to none, the crew were friendly, respectful and extremely helpful. They were prompt but on the odd occasion they were held up we were always notified in advance. Without the support we received it would not have allowed us to do home palliative care. I cannot thank

this team enough for their support through such a difficult time. I hope they keep supporting local families long into the future.

Reply from Lorraine Telford, Director at 121 Care

Thank you so very much for your kind words, they are hugely appreciated. We will be sure to pass on your thanks and appreciation to the team. We hope you and your family are all keeping well.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from P B (Son of Client) published on 27 August 2019 Submitted via Website • Report

Overall Experience

My family and I would like to thank the management and carers at 121 Care Agency for looking after our father so very well over the past two years. Unfortunately, my father passed away peacefully on the 31st July 2019.
We found you very efficient, caring and most flexible when looking after our father.

We have no hesitation in recommending 121 Care Agency to anyone requiring the assistance of professional carers.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Steve M (Son of Client) published on 12 November 2018 Submitted via Website • Report

Overall Experience

Times stated incorrect, meds missed, meds not picked up as per agreement, times they never turned up and we were not informed.
Time and time via phone and face to face complaints, no action taken.
The contract they were paid for via ccc was in no way fulfilled.