Care Provided by 121 Care Agency
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Prices
Dependant on area and contract
Contact 121 Care Agency to get a personalised quote
Good to Know
Owner
- 121 Care Agency Ltd
- Private Owned
Person in charge
- Lorraine Telford (Owner/Manager)
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121 Care Agency Reviews (5)
Over all time 121 Care Agency has 5 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to 121 Care Agency
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Review from Yvonne G (Daughter of Client) published on 12 March 2021 Submitted via Website•
Overall Experience
The staff were very friendly and professional. It was an extremely difficult time for all of the family but they made us all feel relaxed and comfortable with them, visiting our dad for the last few days of his life. This job is extremely hard, especially in these times, all the staff should be...
The staff were very friendly and professional. It was an extremely difficult time for all of the family but they made us all feel relaxed and comfortable with them, visiting our dad for the last few days of his life. This job is extremely hard, especially in these times, all the staff should be very proud of themselves. Keep up the good work.
↩Reply from Lorraine Telford, Director at 121 Care Agency
Hi Yvonne, Thank you so much for your kind words and your heartfelt review, we are so pleased that our team were able to provide care and support to your and your family at such a difficult time. If you need anything in the future please do not hesitate to contact us.
Review from Helen D (Client / Service User) published on 22 February 2021 Submitted via Website•
Overall Experience
I've had 121 Care agency attending my needs for over six years and I could not fault any aspect of the care given. Nothing is any trouble to the carers. I've never had to ring the agency to complain about anything.
I've had 121 Care agency attending my needs for over six years and I could not fault any aspect of the care given. Nothing is any trouble to the carers. I've never had to ring the agency to complain about anything.
↩Reply from Lorraine Telford, Director at 121 Care Agency
Thank you so much for your kind words Helen, they are hugely appreciated and we will ensure that they are passed on to the team. We look forward to continuing with your support and if you do need anything, please do not hesitate to call us.
Review from K W (Daughter of Client) published on 8 February 2021 Submitted via Website•
Overall Experience
The care provided to my dad was second to none, the crew were friendly, respectful and extremely helpful. They were prompt but on the odd occasion they were held up we were always notified in advance. Without the support we received it would not have allowed us to do home palliative care. I cannot...
The care provided to my dad was second to none, the crew were friendly, respectful and extremely helpful. They were prompt but on the odd occasion they were held up we were always notified in advance. Without the support we received it would not have allowed us to do home palliative care. I cannot thank this team enough for their support through such a difficult time. I hope they keep supporting local families long into the future.
↩Reply from Lorraine Telford, Director at 121 Care Agency
Thank you so very much for your kind words, they are hugely appreciated. We will be sure to pass on your thanks and appreciation to the team. We hope you and your family are all keeping well.
Review from P B (Son of Client) published on 27 August 2019 Submitted via Website•
Overall Experience
My family and I would like to thank the management and carers at 121 Care Agency for looking after our father so very well over the past two years. Unfortunately, my father passed away peacefully on the 31st July 2019.
We found you very efficient, caring and most flexible when looking after our...
My family and I would like to thank the management and carers at 121 Care Agency for looking after our father so very well over the past two years. Unfortunately, my father passed away peacefully on the 31st July 2019.
We found you very efficient, caring and most flexible when looking after our father. We have no hesitation in recommending 121 Care Agency to anyone requiring the assistance of professional carers.
Review from Steve M (Son of Client) published on 12 November 2018 Submitted via Website•
Overall Experience
Times stated incorrect, meds missed, meds not picked up as per agreement, times they never turned up and we were not informed.
Time and time via phone and face to face complaints, no action taken.
Time and time via phone and face to face complaints, no action taken.
The contract they were paid for via ccc was in no way fulfilled.
Times stated incorrect, meds missed, meds not picked up as per agreement, times they never turned up and we were not informed.
Time and time via phone and face to face complaints, no action taken.
Time and time via phone and face to face complaints, no action taken.
The contract they were paid for via ccc was in no way fulfilled.
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Frequently Asked Questions about 121 Care Agency
How many Carers does 121 Care Agency employ?
121 Care Agency employs 53 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 121 Care Agency to verify any information. View our terms and conditions. 121 Care Agency has a Basic Service -what a Basic Service includes.