121 Care
Stirling Place, 22 -24 High Street, Cleator Moor, Cumbria CA25 5LB
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Care Provided by 121 Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Prices
Dependant on area and contract
Contact 121 Care to get a personalised quote:
Good to Know
Owner
- Lorraine Telford
- Private Owned
Person in charge
- Lorraine Telford (Owner/Manager)
121 Care Reviews (5)
Over all time 121 Care has 5 reviews.
The staff were very friendly and professional. It was an extremely difficult time for all of the family but they made us all feel relaxed and comfortable with them, visiting our dad for the last few days of his life. This job is extremely hard, especially in these times, all the staff should be very proud of themselves. Keep up the good work.
Hi Yvonne, Thank you so much for your kind words and your heartfelt review, we are so pleased that our team were able to provide care and support to your and your family at such a difficult time. If you need anything in the future please do not hesitate to contact us.
I've had 121 Care agency attending my needs for over six years and I could not fault any aspect of the care given. Nothing is any trouble to the carers. I've never had to ring the agency to complain about anything.
Thank you so much for your kind words Helen, they are hugely appreciated and we will ensure that they are passed on to the team. We look forward to continuing with your support and if you do need anything, please do not hesitate to call us.
The care provided to my dad was second to none, the crew were friendly, respectful and extremely helpful. They were prompt but on the odd occasion they were held up we were always notified in advance. Without the support we received it would not have allowed us to do home palliative care. I cannot thank this team enough for their support through such a difficult time. I hope they keep supporting local families long into the future.
Thank you so very much for your kind words, they are hugely appreciated. We will be sure to pass on your thanks and appreciation to the team. We hope you and your family are all keeping well.
We found you very efficient, caring and most flexible when looking after our father. We have no hesitation in recommending 121 Care Agency to anyone requiring the assistance of professional carers.
Time and time via phone and face to face complaints, no action taken.
The contract they were paid for via ccc was in no way fulfilled.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 November 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for 121 Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for 121 Care.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about 121 Care
How many Carers does 121 Care employ?
121 Care employs 53 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 121 Care to verify any information. View our terms and conditions. 121 Care has a Basic Service - more info.