121 Care

Stirling Place, 22 -24 High Street, Cleator Moor CA25 5LB
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5 Reviews
  • 121 Care, Cleator Moor
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

Dependant on area and contract

Good to Know

Owner

  • Lorraine Telford

Person in charge

  • Lorraine Telford (Owner/Manager)
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121 Care Reviews (5)

Over all time 121 Care has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 1
  • 0

Date Published

5
0
0
0
5

Review from Yvonne G (Daughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly and professional. It was an extremely difficult time for all of the family but they made us all feel relaxed and comfortable with them, visiting our dad for the last few days of his life. This job is extremely hard, especially in these times, all the staff should be very
proud of themselves. Keep up the good work.

Reply from Lorraine Telford, Director at 121 Care

Hi Yvonne, Thank you so much for your kind words and your heartfelt review, we are so pleased that our team were able to provide care and support to your and your family at such a difficult time. If you need anything in the future please do not hesitate to contact us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen D (Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had 121 Care agency attending my needs for over six years and I could not fault any aspect of the care given. Nothing is any trouble to the carers. I've never had to ring the agency to complain about anything.

Reply from Lorraine Telford, Director at 121 Care

Thank you so much for your kind words Helen, they are hugely appreciated and we will ensure that they are passed on to the team. We look forward to continuing with your support and if you do need anything, please do not hesitate to call us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K W (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my dad was second to none, the crew were friendly, respectful and extremely helpful. They were prompt but on the odd occasion they were held up we were always notified in advance. Without the support we received it would not have allowed us to do home palliative care. I cannot thank
this team enough for their support through such a difficult time. I hope they keep supporting local families long into the future.

Reply from Lorraine Telford, Director at 121 Care

Thank you so very much for your kind words, they are hugely appreciated. We will be sure to pass on your thanks and appreciation to the team. We hope you and your family are all keeping well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Son of Client) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to thank the management and carers at 121 Care Agency for looking after our father so very well over the past two years. Unfortunately, my father passed away peacefully on the 31st July 2019.
We found you very efficient, caring and most flexible when looking after our father.
We have no hesitation in recommending 121 Care Agency to anyone requiring the assistance of professional carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve M (Son of Client) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Times stated incorrect, meds missed, meds not picked up as per agreement, times they never turned up and we were not informed.
Time and time via phone and face to face complaints, no action taken.
The contract they were paid for via ccc was in no way fulfilled.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about 121 Care

What Type of Services does 121 Care offer?

121 Care offers Home Care.

How many Carers does 121 Care employ?

121 Care employs 53 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 121 Care to verify any information. View our terms and conditions. 121 Care has an Basic Service - more info.