R & L Healthcare - Worcester

Unit 7, Offerton Barns Business Centre, Offerton Lane, Hindlip, Worcester WR3 8SX
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9.5 46 Reviews
  • R & L Healthcare - Worcester, Worcester
R&L Healthcare is a provider of quality personal support and care to help individuals live their lives as independently as possible whilst maintaining control of their lives.

Person-centred care is offered by an experienced team of carers who are kind and empathetic.

Staff are DBS and fully reference checked before being selected. They then undergo extensive training.

The company works in partnership with the NHS Clinical Commissioning Group (CCG), Local Authorities and directly with privately funded clients.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Person in charge

  • Emma Winter (Registered Manager)

R & L Healthcare - Worcester Reviews (46)

Total of 46, showing 41-46
9.5

R & L Healthcare - Worcester has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time R & L Healthcare - Worcester has 46 reviews.

Overall Experience

  • 30
  • 13
  • 3
  • 0
  • 0

Date Published

46
1
1
5
41

Review from Barbara M (Wife of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff in the office and the carers polite and caring, nothing is too much trouble.
The carers always explain what they are doing and are very thorough.
They also do their jobs with a sense of humour.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for your amazing words. Our team are always striving to give outstanding care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Wife of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a very short time - 3/4 days, the staff adapted quickly to deteriorating condition. Management procedure was impressiv.e Why have I put excellent value for money when I have paid nothing? Had death not come so speedily I would l have asked for more of such good help.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for your wonderful words. It's always a pleasure as a service, giving the services users and their families that much needed support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M M (Wife of Client) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all the care given.
Carers are very respectful and friendly and treat my husband with much kindness.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard R (Husband of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who have been looking after my wife are some of the most wonderful people I have ever met. They have treated her with tenderness and compassion and in some respects have become part of the family. Without exception, I love them for the caring, professional and initiative way they have looked
after my wife who is terminally ill. I am grateful for their support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P L (Wife of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Acceptable performance overall.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Duncan M (Client) assisted by family/friend published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for R & L Healthcare - Worcester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for R & L Healthcare - Worcester is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for R & L Healthcare - Worcester is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (5)

Emma

Emma Winter

Job Title: Registered Manager

Joined: 2013

Emma has been working in care for over 20 years. She has been a part of the R & L Healthcare team for 10 of these progressing her career to registered manager.


She is qualified up to level 5 in Health and Social Care and is also one of the company's Manual Handling Train Trainer and Trained Risk Assessor this is so the company can adapt its training to be a true reflection of the care it delivers.


As well as training Emma is also the company's Health and Safety officer as well as the Safeguarding Champion.


In Emma's spare time, she loves spending time with family and friends, as well as kayaking and being on her boat. She also loves going on adventures on her motorbikes.

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Lisa Hudspith

Job Title: Lead Care Coordinator

Joined: 2013

Lisa has been working in care for over 18 years and has been the caring coordinator for R & L Healthcare for over 10 years. Lisa started as a care assistant and has progressed up through roles. Lisa enjoys going abroad, has an interest in Netball and loves elephants she is an all-around approachable individual who will always help.

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Kelly Eversham

Job Title: Care Coordinator

Joined: 2018

Kelly has worked in care since 2018, Kelly started as a care assistant then worked up to senior carer and then became a care coordinator in 2021. Kelly in her spare time enjoys being with her family and her dogs.

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Sonia Martucci

Job Title: Care Coordinator

Joined: 2018

Sonia Joined R&L in 2018 as a care assistant, she was then promoted to senior carer and then came to work in the office as our field care supervisor in 2022. Sonia in her spare time enjoys spending time with family and her grandson.

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Chloe Pearson

Job Title: HR/Recruitment

Joined: 2022

Chloe has been with us for 1 year. She enjoys spending time with family and friends and In her spare time she enjoys Crocheting and upcycling.

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