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Alina Homecare Borehamwood and Cheshunt

Foundation House, 2-4 Forum Place, Fiddlebridge Lane, Hatfield, Hertfordshire AL10 0RN
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Alina Homecare Borehamwood and Cheshunt logo
Alina Homecare Borehamwood and Cheshunt, Hatfield
Alina Homecare Borehamwood and Cheshunt, Hatfield
Alina Homecare Borehamwood and Cheshunt, Hatfield

Alina Homecare Borehamwood and Cheshunt provides high-quality home care services in Bayford, Borehamwood, Brookmans Park, Cheshunt, Cuffley, Elstree, Epping Green, Essendon, Goff's Oak, Hatfield, Little Berkhamsted, Little Heath, London Colney, Newgate Street, Northaw, Potters Bar, Radlett, Ridge, Shenley, South Mimms, Turnford & Welham Green.

The company provides tailor-made, person-centred home care that helps individuals to remain living independently at home.

Staff are chosen for their compassion and their previous care experience,...  

Care Provided by Alina Homecare Borehamwood and Cheshunt

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices

We pride ourselves on providing excellent quality Home Care at competitive prices.

The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.

Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.

We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.

We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.

Your home. Your care. Your choice.

Contact Alina Homecare Borehamwood and Cheshunt to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)

Good to Know

Group/Owner

Person in charge

  • Natasha Sorene (Registered Manager)

Alina Homecare Borehamwood and Cheshunt Reviews (28)

9.6

Alina Homecare Borehamwood and Cheshunt has a Review Score of 9.6 (9.568) out of 10, based on 9 reviews in the last 2 years. Over all time Alina Homecare Borehamwood and Cheshunt has 28 reviews.

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Showing 28 reviews matching selected criteria
Review from Sue C (Client / Service User) published on 29 April 2026 Submitted via Website
Overall Experience

Without exception, the carers who came to assist me after my hip replacement were kind,caring, and very aware of my limitations following a total hip replacement. They were interested in my progress, and were always happy to do whatever we asked. Things like changing the bed sheets, preparing veggies for our meal and making us both a hot drink

Reply from Natasha Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you so much for a lovely review, i will pass on your kind words to the team :)

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Review from Jennifer M (Daughter of Client) published on 25 March 2026 Submitted via Website
Overall Experience

I am so impressed with the service my mum receives from Alina Homecare. From making my initial enquiry looking for care for my mum, the office team were very responsive and came out immediately to assess my mum and her care needs. My mum was hesitant to having carers but their warm, kind and friendly approach made my mum and our family feel reassured and comfortable with having carers in place. Every essential detail was discussed during the assessment and her care package was quickly put into place. My mum now looks forward to the carers visiting and the office are always there to help if we ever need anything. The app is very useful too and gives me peace of mind if I am away. I highly recommend Alina Homecare to anyone looking for care for themselves or a loved one and I am so pleased with all the team.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you so much for giving us such a lovely review. I am so pleased to hear your mum looks forward to her care visits. I will pass on your kind words to the team.

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Review from Joan K (Client / Service User) published on 7 November 2025 Submitted via Postal Card
Overall Experience

I am very happy with my service from the above company. My daily contact with your carers has been a delight. They are very helpful, cheerful and cooperative. I enjoy meeting your staff on daily visits.

Reply from Rachel Sorene, Registered Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your lovely review. I shall pass on your comments to the lovely carers that support you each day.

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Review from S H (Daughter of Client) published on 27 October 2025 Submitted via Website
Overall Experience
I can't praise Alina Homecare enough. The best girls who not only did everything for my mum and made her laugh had time to talk to her and listen. But was also there for me.
Always there at the end of the phone if you needed anything. Like extra help or just advise.

I will miss them all x

Reply from Rachel Sorene, Registered Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for such a lovely review. I will pass on your kind words to the team. All the girls really enjoyed caring for your mum and am glad you found they were there to support you too. We will miss you both as well and as always, at the end of the phone.

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Review from Ros W (Daughter of Client) published on 30 May 2025 Submitted via Website
Overall Experience
I am delighted to write such a positive review! My Mum started receiving home support on 1st April and the transition from family help to professional carers has been seamless. The briefing meeting was thorough and covered all her needs. Each morning every carer arrives promptly & cheerfully, and Mum is delighted to see and chat with each and every one of them. They are very willing to undertake any task that she needs and then enjoy a friendly chat in the kitchen, with is so important to her well-being.
The App is wonderfully reassuring, especially when I am away and unable to visit, as it informs me of how Mum is and everything that has been completed.

I am very impressed with Alina Homecare and would recommend them to anyone seeking support for an elderly parent or relative.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

We so appreciate this kind and extremely positive review. We're delighted you have found our home care services so seamless and find our carers prompt and willing to help in any way they can. We're also pleased you find the app so useful. I will share this review with the whole team - thanks once again for taking the time to do this review.

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Review from Diane G (Daughter of Client) published on 14 April 2025 Submitted via Website
Overall Experience
I have been so impressed with the service and care my mum has received so far since introducing her to Alina Homecare.
The initial face to face meeting with the manager was extremely informative and not rushed so everything was mutually discussed and explained in detail. This reassured me that all my mum's individual needs would be professionally and sensitively met and this has been the case on every daily visit she has had since 12th March.
The App is such a valuable tool allowing me access to everything actioned, administered and noted regarding her health and well-being on a daily basis.

Mum has had different carers coming in but each one has shown they are aware of her personal needs before arriving and carry out the requested tasks efficiently, professionally and consistently to each other but most importantly in a friendly manner. This has enabled mum to feel comfortable with each carer and allowed her to ease into a very new concept extremely quickly.

Reply from Rachel Sorene, Registered Manager at Alina Homecare Borehamwood and Cheshunt

Thank you so much for a lovely review. I am delighted with how impressed you have both been with the service and how reassured you feel.

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Review from S G (Daughter of Client) published on 7 January 2025 Submitted via Website
Overall Experience

I could not have been happier with the service Mum and Dad have received from the Alina Home Care Potters Bar team. The carers who visited did everything I asked for and more. They are very caring, respectful, and professional. I am pleased with how good they were at communicating with Mum and Dad and how interested they are in what they have to say. I would recommend them to anyone looking for carers who visit during the day to help with tasks that allow a loved one to remain in their own home.

Reply from Rachel Sorene, Registered Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your lovely review and sharing your experience. It was a pleasure to care for your parents and will pass on your comments to the team.

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Review from J P (Daughter of Client) published on 16 July 2024 Submitted via Website
Overall Experience

I cannot recommend the Potters Bar Alina care more. Not only were they professional and incredibly kind, the carers went out of their way to make my Mum feel cared for by doing things for her that she didn't need to ask. They all showed a thoughtfulness towards her that was very much appreciated by me. I must also praise the team coordinating the carers time tables as Mum's care became more. A staff member in particular was so accommodating and helpful. Thank you Alina, I would definitely use your services again.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you so much for your lovely review about our Alina Homecare branch. I am pleased you found our carers professional and kind. I will pass on your gratitude to the whole team, thank you once again.

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Review from J N (Daughter of Client) published on 29 May 2024 Submitted via Website
Overall Experience

My mum engaged Alina Homecare following a fall and has been very happy with the service. Her carers are prompt, efficient and very kind. She feels completely at ease with the ladies that visit and they have been a great asset to her and the family.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you very much for taking the time to submit this most positive review. We're delighted that your mum is so happy with our home care services and that she finds our carers to be prompt, kind and efficient. We will pass your kind words on to the team.

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Review from K B (Daughter of Client) published on 1 March 2024 Submitted via Website
Overall Experience

The management of the service is brilliant and very responsive and my Dad is well looked after. Alina Homecare are quick to respond to requests for help and flexible when the family are visiting and looking after Dad instead.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you so much for this lovely review. I am glad you find the management team responsive and will pass on your praise to the team.

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Review from M W (Daughter-in-law of Client) published on 29 September 2023 Submitted via Website
Overall Experience
Alina Homecare have been looking after my mother-in-law since the end of 2022. The staff are amazing, always helpful, kind and caring. Over recent weeks, my mother-in-law's health has deteriorated and the staff have gone over and above to ensure she has been safe and well cared for.
Changes to medication have been administered quickly and contact with the office is easy and always actioned.
Special mention to the carer who alerted us to some issues with feet/legs and allowed us to act quickly to prevent discomfort.

I would wholeheartedly recommend Alina Homecare, they ensured peace of mind to us with the care of my mother-in-law.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you so much for such a wonderful review. I am glad you found both the care team and the office team kind and helpful. I will pass on your thanks to the whole team, with a special mention to the carer who went the extra mile.

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Review from Leigh S (Nephew of Client) published on 15 September 2023 Submitted via Website
Overall Experience
Alina Homecare has been looking after my Aunt, who has dementia, for over 3 years. Initially they took care of her needs on a part time basis, but as her condition and health declined we had no hesitation in engaging their services privately. As my aunt's needs increased we were able to increase the level of care and hours to suit and eventually on a 24/7 basis.
I cannot speak highly enough of the team at Alina Homecare. All the carers that looked after my aunt were professional, respectful and most importantly caring.
A special mention to the care manager who went above and beyond to assist not only my aunt but myself who had absolutely no experience in dealing with anything like this. Her professionalism, organizing and communication skills are amazing.

Inviting strangers into your house or in this case my aunt's is never an easy thing these days, but I have no hesitation in recommending Alina Homecare to look after your nearest and dearest. They truly are the angels among us.

Reply from Kisha Tancock, Operations Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your lovely comments about the care your aunt received from our Potters Bar team. It has been a pleasure to provide you with care and support and we will pass on your comments to all the staff, who will be pleased to know that their care had such a positive impact.

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Review from Rosemary M (Daughter of Client) published on 6 December 2021 Submitted via Postal Card
Overall Experience

Our experience of Alina has been very good, reliable, very caring, and interested in Mum. Very friendly and knowledgeable. Liaise well with family members. Interaction and understanding of client's needs much appreciated.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your review. We are glad your experience with Alina has been positive.

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Review from Brian G (Client / Service User) published on 6 December 2021 Submitted via Postal Card
Overall Experience

Very good standards of service. Thank you for everything.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your lovely review. It is a pleasure to care for you.

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Review from Timothy T (Son of Client) published on 6 December 2021 Submitted via Postal Card
Overall Experience

Having been put in contact with Alina after my mum's diagnosis of dementia, and using the service for over a year now, I have been greatly impressed by the care, knowledge, and skill of its staff over that period. Use of equipment and the implementation of technical up to date modern techniques of how to manage this difficult condition. The help has been very supportive.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for the glowing review. Glad you find the care workers supportive of your mother's condition.

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Review from M F (Wife of Client) published on 3 December 2021 Submitted via Postal Card
Overall Experience

The carers come to give my husband a shower. They are good. We get along with them.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your positive comment. We are always here for you to provide the support needed.

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Review from Trisha T (Daughter of Client) published on 14 October 2021 Submitted via Postal Card
Overall Experience

I would like to thank Alina Homecare for their exemplary care provided to my mum. We were understandably worried about carers coming in to look after her needs but I must say I was immediately put at ease with their caring approach. She is the most important person in our life and her care and wellbeing are so important to us so thank you all so very much for making our worries disappear. You have an amazing team.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for such a positive and glowing review. We are really pleased you are happy with the service and care we provide for your mum and that you as a family have been put at ease.

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Review from Peggy D (Client / Service User) published on 29 September 2021 Submitted via Postal Card
Overall Experience

Carers are excellent. I look forward to seeing them. They make me feel safe.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your positive review. We are pleased you look forward to seeing the care workers and that they make you feel safe.

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Review from Carmel O (Daughter of Client) published on 28 September 2021 Submitted via Postal Card
Overall Experience

The carers at Alina Homecare are extremely professional, knowledgeable, respectful, and show real kindness to my mum. My mum looks forward to the care visits and when she talks about her carers she is happy and smiling. I know my mum is safe and looked after by Alina carers.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your kind review. We are pleased you find our carers kind, professional and that you are happy with the care we provide.

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Review from Steve W (Son of Client) published on 16 September 2021 Submitted via Website
Overall Experience

My elderly mother, who has dementia, has received daily visits from the ladies at Alina Homecare since she broke her hip some months ago. The service has been excellent throughout, from receiving weekly spreadsheets confirming visiting times to the carers themselves. Mum and dad have thoroughly enjoyed the daily visits and feel they have been given a reason to get up and organised. Many thanks to all.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your lovely review, it was our pleasure caring for your mother, and wish them both the best of luck in their new home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 September 2018
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (2)

News
  • Posted: Tuesday 24 Jun 2025Alina Homecare has for the fifth consecutive year, been recognised with a ‘Top 20 Home Care Group National Award for 2025’ by leading UK Home Care review website, homecare.co.uk. These...
  • Posted: Tuesday 25 Jun 2024Alina Homecare has for the fourth consecutive year, been recognised with a ‘Top 20 Home Care Group’ National Award for 2024 by leading UK Home Care review website, homecare.co.uk. These...

Awards / Recognitions (7)

  • Recipient: Alina HomecareDate: Friday 30 May 2025
  • Recipient: Alina HomecareDate: Friday 31 May 2024
  • Recipient: Alina HomecareDate: Wednesday 31 May 2023

Meet the Team (1)

Natasha Job Title: Branch Manager Joined: 2016
Natasha

Natasha's highly trained Alina Homecare Team go the extra mile for their clients and are dedicated to delivering high-quality, personalised care.

Frequently Asked Questions about Alina Homecare Borehamwood and Cheshunt

How many Carers does Alina Homecare Borehamwood and Cheshunt employ?

Alina Homecare Borehamwood and Cheshunt employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Borehamwood and Cheshunt to verify any information. View our terms and conditions. Alina Homecare Borehamwood and Cheshunt has an Enhanced Service - more info.