Alina Homecare Borehamwood and Cheshunt

Foundation House, 2-4 Forum Place, Fiddlebridge Lane, Hatfield AL10 0RN
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9.7 24 Reviews
  • Alina Homecare Borehamwood and Cheshunt, Hatfield
Alina Homecare Borehamwood and Cheshunt provides high-quality home care services in Bayford, Borehamwood, Brookmans Park, Cheshunt, Cuffley, Elstree, Epping Green, Essendon, Goff’s Oak, Little Berkhamsted, Little Heath, London Colney, Newgate Street, Northaw, Potters Bar, Radlett, Ridge, Shenley, South Mimms, Turnford & Welham Green.

The company provides tailor-made, person-centred home care that helps individuals to remain living independently at home.

Staff are chosen for their compassion and their previous care experience, and all candidates are fully DBS and reference checked, before undergoing extensive training.

The company promotes the dignity and respect of individuals at all times.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Rachel Sorene (Registered Manager)

Alina Homecare Borehamwood and Cheshunt Reviews (24)

Total of 24, showing 21-24
9.7

Alina Homecare Borehamwood and Cheshunt has a Review Score of 9.7 (9.651) out of 10, based on 8 reviews in the last 2 years. Over all time Alina Homecare Borehamwood and Cheshunt has 24 reviews.

Overall Experience

  • 19
  • 5
  • 0
  • 0
  • 0

Date Published

24
2
3
8
16

Review from Gerald W (Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have 3 regular men call on me, a good team, the morning one I can set my watch by. All very efficient, polite, treat you with respect and make you feel at ease.
Nothing too much trouble for them. Office is at the end of the phone if there are any problems.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jim M (Son of Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for more and right from the start were impressed as to how dependable, competent and universally cheerful the carers were. There were never any worries in leaving my Mum in the good care and support which was above and beyond what we could reasonably expect involving unblocking
toilets, moving furniture, fish suppers and, most importantly, providing a wealth of knowledge and good advice to help us cope. Thank you so very much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen M (Daughter of Client) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very fortunate to have the same carer morning and evening and when she is not working, my mum is also familiar with the other two ladies that cover the calls.
Continuity of care has been very good and constant. Nothing is too much trouble for the carers that call on my mum and we really appreciate
their help and kindness.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda B (Daughter of Client) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Carers are great, hardworking and make it easier for me to be away when needed. They know her needs, wants and everyday routine. She (mum) feels safe with her regular Carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Alina Homecare Borehamwood and Cheshunt is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Alina Homecare Borehamwood and Cheshunt is calculated as follows: ( (40 Excellents x 5) + (7 Goods x 4) ) ÷ 47 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Borehamwood and Cheshunt is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Rachel

Rachel

Job Title: Branch Manager

Joined: 2018

Rachel, our branch manager, really enjoys making a difference in people's lives. Her & her team work hard to carefully match carers with each client so they both enjoy the care experience.

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