Jewel Home Support Ltd

I have worked in domiciliary care for 13 years, beginning my career as a care worker and progressing through a variety of roles, including Compliance Officer, Care Coordinator, Deputy Manager, Office Manager, and Nominated Individual. Over this time, I have developed extensive experience and expertise across all aspects of home care, including staff supervision, care planning, risk assessments, quality assurance, and the administrative responsibilities that ensure smooth and effective service delivery.

I am highly qualified and well-prepared to fulfil the role of Registered Manager. I am deeply committed to safeguarding both our staff and service users, and to ensuring that the care we provide is safe, responsive, well-managed, and of the highest possible standard. I take pride in implementing best practices that promote efficiency, consistency, and continuous improvement within the service.

As a Registered Manager, my primary goal is to make a meaningful difference in the lives of our service users. I value building strong, trusting relationships with those we support, understanding their individual needs, and working with them and their families to ensure care is tailored, respectful, and person-centred. I am proud to lead a team of dedicated care and office staff whose professionalism, compassion, and commitment make it possible to deliver exceptional care every day. Together, we strive to create an environment where service users feel valued, safe, and supported in maintaining their independence and quality of life.

I am one of two Compliance Officers at Jewel Home Support. My role focuses on managing the interface between care staff and service users, ensuring that communication remains clear, professional, and effective at all times. A key part of my responsibility is to address any concerns, issues, or complaints promptly and thoroughly, working to resolve matters at an early stage and prevent escalation.

I carry out regular spot checks and quality monitoring visits to ensure that care is being delivered in line with care plans, company policies, and regulatory requirements. I also complete regular reviews with service users and work closely with social workers and other professionals to ensure that care packages continue to meet individual needs and remain effective, safe, and responsive.

Through ongoing monitoring, feedback, and collaboration, I support continuous improvement within the service, helping to maintain high standards of care while ensuring service users feel listened to, supported, and confident in the care they receive.

As a Compliance Officer, I am responsible for ensuring safe, compliant, and high-quality care delivery in line with regulatory standards and organisational policies. My role involves close coordination with service users, carers, healthcare professionals, and external agencies.

Key responsibilities include conducting comprehensive risk assessments for new clients, liaising with and attending meetings with social workers at clients’ residences, and managing complaints or concerns raised by carers, service users, and social workers, ensuring timely investigation and resolution.

I oversee medication management, including accurately entering and maintaining all client medications on eMAR systems and internal records, ensuring compliance with medication administration standards.

In addition, I manage staff administrative functions, including coordinating and processing annual leave requests, responding to telephone enquiries, and maintaining effective communication across the service.

My daily operational duties include carrying out random and scheduled spot checks, completing new carer assessments, and conducting meetings with staff regarding performance, conduct, or disciplinary matters, ensuring appropriate documentation and follow-up actions.

Overall, my role supports regulatory compliance, risk management, staff performance, and the delivery of safe, person-centred care.

I support carers with day-to-day employment matters, including policies, supervision, wellbeing, and performance concerns. I am responsible for ensuring recruitment complies with CQC standards and Home Office sponsorship requirements, including right-to-work and DBS checks, balancing regulatory requirements with a practical and person-centred approach to staff support.

Alongside this, I work to improve systems, documentation, and processes to support consistency, fairness, and clarity across the organisation. I work closely with other office staff and management to identify gaps, support decision-making, and implement improvements that are workable in practice.

Throughout my work, I place a strong emphasis on safeguarding, compliance, staff wellbeing, and organisational integrity, while maintaining professionalism and trust within a demanding care environment.

As a trainer in domiciliary care, my role is to teach and support carers in developing the knowledge and skills needed to provide safe and high-quality care.

I deliver both new and refresher practical training sessions covering key areas such as moving and handling, medication administration, health and safety (including infection control), and nutrition and hydration. In addition to training, I mentor and guide carers in their day-to-day practice, helping them build confidence and competence.

I also assess their performance to ensure they meet the required care standards and follow best practices in supporting service users.

The Accounts Manager is responsible for overseeing and managing all financial and accounting functions of Jewel Home Support. This includes invoicing, income reconciliation, payroll liaison, financial reporting, credit control, and ensuring compliance with contractual, regulatory, and internal financial controls.

The role supports the sustainability of the service and contributes to effective governance and CQC compliance.

As an Accounts Assistant at Jewel Home Support, I support the day-to-day financial operations of the organisation to ensure accuracy, compliance, and smooth running of services. My role includes processing invoices, maintaining financial records, supporting payroll and staff hours, reconciling accounts, and assisting with budgeting and financial reporting. I work closely with management and other departments to ensure payments, expenses, and financial data are handled correctly and on time, while adhering to internal controls and regulatory requirements. Through attention to detail and strong organisational skills, I help maintain financial stability and support the overall delivery of high-quality care services.

In my role as an IT/Software Engineer at Jewel Home Support, I am responsible for designing and delivering technology solutions that enhance operational efficiency, compliance, and data accuracy across the organisation.

I develop automation workflows for the finance department to streamline reporting processes, improve data reliability, and support informed decision-making. I also design, build, and maintain the company’s website, ensuring it meets business, usability, and security requirements. Additionally, I create automated systems that support the compliance team by monitoring carers’ records and generating daily reports to verify adherence to regulatory standards and job responsibilities.

Through these initiatives, I help reduce manual workloads, strengthen compliance oversight, and support the organisation’s overall digital transformation.