SAP Care Services Ltd (Kent)

9 Quarry Hill Parade, Tonbridge, TN9 2HR
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9.9 52 Reviews
  • SAP Care Services Ltd (Kent), Tonbridge
Established in 2011, SAP Care provides high-quality, award-winning home care services across Tonbridge, Tunbridge Wells, Sevenoaks, and surrounding areas. With a strong reputation and outstanding client reviews on Homecare.co.uk, the organisation has been recognised with multiple awards in 2023 and 2024 for its commitment to exceptional care. Its dedication to improving lives was further acknowledged in 2024 when the Mayor of Tonbridge personally visited the office to offer congratulations on the work being done.

SAP Care offers personalised home care that promotes independence, dignity, and respect for every client. The Registered Manager is a highly experienced Registered Nurse with over 30 years in the nursing and care industry, leading a team of skilled professionals across various areas of social care.

How to Arrange Care with SAP Care
To make an enquiry, the first step is to speak with a member of the team. You can do this by calling. As every individual’s situation is unique, an initial brief telephone conversation is conducted to gather basic details. Following this, SAP Care offers a free, no-obligation home visit to assess the person’s needs in person.

The Care Assessment Covers:
- Personal Care – Assistance with hygiene, medication, and social activity.
- Mental Well-being – Support for memory, communication, and emotional well-being.
- Physical Function – Help with mobility, movement around the home, and daily tasks.

Once SAP Care is chosen as the provider, a bespoke care plan is created with the full involvement and consent of the person receiving care. Care plans are regularly reviewed and adjusted as needs and circumstances change.

For further information, contact the home care team today on to learn how SAP Care can provide compassionate and professional support.
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Care Provided by SAP Care Services Ltd (Kent)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £26.40

Our care visits start from 30 mins. We charge different rates according to the length of the visit and the times required. Weekend rates are different to weekday rates. Bank Holidays are charged at time and a half with Christmas Day and New Year's Day charged at double. Our assessments are free of charge.

These prices are only a guideline, please contact SAP Care Services Ltd (Kent) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Usebia Muzondo (Manager)

SAP Care Services Ltd (Kent) Reviews (52)

9.9

SAP Care Services Ltd (Kent) has a Review Score of 9.9 (9.946) out of 10, based on 16 reviews in the last 2 years.
Over all time SAP Care Services Ltd (Kent) has 52 reviews.

Overall Experience
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  • 5
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Date Published
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Reviewer Connection to SAP Care Services Ltd (Kent)
  • 15
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Total of 52, showing 21-40
Review from M D (Wife of Client) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has received excellent care for 18 months from SAP. The service included morning and evening calls and, more recently, lunchtime calls to assist with going to the toilet. We have found all the staff to be punctual (especially impressed in the last few months with lunch calls). Caring, polite
and genuinely interested in his needs.
Reply from Robert, Managing Director at SAP Care Services Ltd (Kent)

Thank you so much. We appreciate you taking your time to give us this positive review.

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Review from Jonathan C (Client) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We discovered SAP Care after my 90-year-old mother fell and broke both her femurs and was unable to stand or walk again. Once engaged, they stepped in very swiftly, assessing and acting on her needs. They quickly worked out which of their carers was the best match for my mother, who now counts them
as friends. They are always cheerful, lighting up my mother’s day during their visits, and are very respectful of her dignity. They work quickly and efficiently. They also go above and beyond what we pay them for - providing extra visits when my mother is unwell or supplying emergency incontinence pads, etc if we’ve run out. They are also very responsive to any updates provided by me on my mother's care, quickly uploading new instructions to the group chat the carers have on their phones. They also use their experience with other clients to give me advice when needed. Highly recommended.
Reply from Fiona Musariri, COO at SAP Care Services Ltd (Kent)

Wow! I can speak for all my colleagues that look after your mother and say they equally get joy from looking after her. We are pleased that she has been receiving excellent care, and we are grateful for you taking the time to give this feedback.

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Review from J M (Wife of Client) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Punctual. Professional. Knowledgeable. Caring and sympathetic. Tidy in appearance. Friendly and good personalities. As a result, we are very satisfied with the service.
Reply from Fiona Musariri, COO at SAP Care Services Ltd (Kent)

We are so pleased with the words used to describe the type of service you received from SAP. I will surely pass this on to the staff.

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Review from A T (Client) assisted by family/friend published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care staff and office staff have always been kind and caring from day one, and we have never had any complaints, and I will always be grateful now and in the future. With thanks.
Reply from Fiona Musariri, COO at SAP Care Services Ltd (Kent)

This is a lovely review; we will surely endeavour to keep to those high standards of service.

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Review from Graham F (Son of Client) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service has been provided to my mother over the past months by a dedicated and professional group of carers. The support provided has been at the highest of standards and given in a way that my mother has felt totally at ease at all times. I cannot praise the staff, as well as the excellent
management, highly enough. They have certainly taken away any worries or concerns I may have had about having to go down the carer route for my mother. I live over 50 miles away from Mum, and I have always had excellent communication with the SAP manager when it has come to any worries or concerns her staff have had and fed back about Mum. I would see the whole experience of "working" with SAP as superb. They are exactly what they say they are on the packaging, and they would come highly recommended by me.
Reply from Fiona Musariri, Chief operating officer at SAP Care Services Ltd (Kent)

We are so pleased that we have been able to provide a good service that puts you and your Mum at ease.
Thank you so much for choosing us, and we will strive to continue giving your mother the best care possible.

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Review from Phillip B (Husband of Client) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff give an excellent service. They treat my wife with dignity and careful service. They are on time and very friendly and keep me informed of any problems.
Reply from Fiona Musariri, Chief Operating Officer at SAP Care Services Ltd (Kent)

Thank you so much. We are pleased you feel that your wife is being treated with dignity. We hope she feels cared for.

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Review from D D (Niece of Client) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression from management was very good. Very satisfied with the care provided. The staff were very punctual, polite and friendly. The company employees "caring" carers.
Reply from Fiona Musariri, Chief Operating Officer at SAP Care Services Ltd (Kent)

Thank you for taking the time out to complete this. We are really pleased that you were satisfied with the care we provided.

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Review from Martin D (Husband of Client) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are all very polite and courteous to my wife, and nothing is too much trouble - time-keeping is excellent. They also take time to sit and chat with my wife, which is part of caring, I think. Great job - keep up the good work.
Reply from Fiona Musariri, Chief Operating Officer at SAP Care Services Ltd (Kent)

Thank you so much for taking the time out to complete this review. This means a great deal to us, especially the carers who want to make sure that each and every person they meet feel cared for as an individual.
Thank you again.

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Review from Chris P (Client) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using SAP Care Services for six months now, and the service and support I have received have been excellent. The support I have received you can not fault. Timing is very good, and there is flexibility in support time starting when I need it, and if I need to change the start time, there
is some flexibility.
Reply from Fiona Musariri, Chief Operating Officer at SAP Care Services Ltd (Kent)

We are so pleased to receive such positive feedback. We try our best to accommodate our clients where we can to make sure our care package suits your needs at that time.
We really hope to continue to impress you, and in a year's time will still be able to say we are giving you excellent service.

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Review from Paul B (Son of Client) published on 16 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose SAP after a recommendation from one of the nurses at the hospital after our 98-year-old mother underwent a hip replacement following a fall at home.
She had lived independently prior to her hospital admission, and was reluctant to accept help after being discharged.
Her fears were unfounded
as the manager and her team quickly became more an extended family than professional carers.
Nothing was too much trouble, and she was made to feel that she was their only client that day.
If you’re reading this review because you find yourself in a similar situation, you couldn’t put your loved one in better hands.
Reply from Usebia Muzondo, Manager at SAP Care Services Ltd (Kent)

Thank you for your review. We are all pleased that we were able to provide a great service for your mother. All the best.

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Review from L C (Daughter of Client) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care.
We could not have asked for kinder or a more caring team.
They have made a very hard time so much easier for both my father and myself.
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Review from Steve S (Son of Client) published on 14 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was diagnosed with terminal cancer in early December and SAP Care were selected to provide the care service for him. They were superb, not only providing the required care but also the emotional support for what was a very difficult time for the whole family. They knew exactly when to increase
care levels and then call in doctors, district nurses and the hospice as my father's health rapidly declined. We would have struggled to cope without them.
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Review from G B (Nephew of Client) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Needing care at short notice after our aunt moved out of a care home the management set things up quickly whilst liaising with West Sussex NHS who funded the care. All of the team who attended three times a day were really friendly and helpful. They showed lovely attention to our aunt's needs and spent
time reassuring her as she was very aware despite her 97 year age. We recommend SAP Care Services to anyone.
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Review from K T (Daughter of Client) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team of carers caring for my father were exceptional. They were such advocates for both my mother and father, letting me know when they were concerned and contacting other health professionals when necessary. Such care and kindness and professionalism is rare and precious. They enabled my father
to be cared for beautifully in his last few months.
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Review from Maria S (Mother of Client) published on 10 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are so friendly and caring for my son. It is not like this in Italy where there are no services like this. We have such a lovely carer. My son has his dignity and respect from her and I have peace of mind that my son is well looked after.
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Review from Danni O (Daughter-in-law of Client) published on 17 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
SAP Care was the best recommendation we have ever had. Dad (father-in-law) , after spending a long time in hospital was used to saying 'please be gentle' to the staff but Dad didn't need to worry when it came to his home carers. To sum up how they treated Dad I will use a phrase one of the carers used
when I had thanked them for their superb care. They said 'we treat Mr ... like he was our relative and how we would like them to be treated'... no better attitude to have than that.
If the carers were ever caught in traffic they always rang Dad, as they knew he worried about them.
As Dads life's journey was ending, the care we (the family) received as well as Dad, was first class. The team went above and beyond to make sure Dad was comfortable at all times and we were supported. The carer who stayed with Dad the last week 24/7 was amazing, nothing was too much trouble for them.
Cannot rate highly enough. Would I use again? 100% definitely.
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Review from Gloria G (Wife of Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The SAP crew came to us when my husband was sent home at the end of January 2018. My daughter looked up for 'carers' and selected SAP- it was an excellent choice. Extremely helpful at all times, punctual except on rare occasions when traffic intervened. Nothing was ever too much to ask of them. I'm
sorry this has been delayed but it got lost in the amount of paper being sent. I won't have managed without them.
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Review from D C (Husband of Client) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife had terminal cancer. For the week that SAP assisted with her care at home, they were excellent.
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Review from Francesca F (Daughter of Client) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad received a wonderful care service. All the carers were genuine in their care and concern, they did as much as they could and gave good advice when needed. The carers were usually on time with the time slot allocated to my dad. They were never too late or too early, just as you would expect with
all the other patients they have. The carers are really wonderful people and good support.
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Review from Catherine N (Wife of Client) published on 25 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise my husband’s team of SAP carers highly enough. Not only did they treat him with dignity, respect and compassion, they also showed immense sensitivity to the situation I was in and showed me unwavering support and empathy. They came exactly when they said they would and were always cheerful
and friendly. The fact that I could trust them really took the pressure off me; allowing me to care for my children and spend precious quality time with me husband in the last weeks of his life. I don’t think it’s an exaggeration to say I couldn’t have coped without them.
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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for SAP Care Services Ltd (Kent) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for SAP Care Services Ltd (Kent) is calculated as follows: ( (87 Excellents x 5) + (5 Goods x 4) ) ÷ 92 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SAP Care Services Ltd (Kent) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (3)

Usebia

Usebia Muzondo

Job Title: Registered Manager Joined: 2011

Throughout my 35-year career as a Registered Nurse, which began in 1988, I have developed a deep passion for the healthcare industry, particularly working with the elderly population. This journey has led me to establish SAP Care, a reputable recruitment and home care business. As a lifelong learner, I remain dedicated to staying updated on the latest advancements in the healthcare industry. This empowers me to provide cutting-edge care and ensure that SAP Care remains at the forefront of delivering exceptional services.

Margaret

Margaret

Job Title: Care Coordinator Joined: 2022

Throughout my time at SAP Care, I have dedicated myself to the noble cause of caring for others and making a positive difference in their lives. In my role, I strive to provide a holistic approach to caring for clients. This involves conducting thorough assessments for both new and existing clients, developing personalised care plans tailored to their individual needs, and proactively visiting clients to ensure their well-being.

Amanda

Amanda

Job Title: Care Quality Supervisor Joined: 2021

I have a passion for making a difference in the lives of our clients and play a pivotal role in SAP Care’s domiciliary services. I conduct client reviews, ensuring that SAP Care’s services consistently meet and exceed regulatory requirements. Furthermore, I take on the responsibility of inducting new staff members. I help new recruits acclimate quickly to their roles.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SAP Care Services Ltd (Kent) to verify any information. View our terms and conditions. SAP Care Services Ltd (Kent) has an Enhanced Service - more info.