SAP Care Services Ltd (Kent)

SAP Care Services looked after my father for the last month of his life and were absolutely amazing. They were caring and compassionate at all times, respectful, thorough and tidy. They were all brilliant but special thanks to one staff member in particular who went over and above.

Excellent care service and company. Very helpful and polite. Very friendly and happy to assist whenever possible. Promptly attended all appointments and was very considerate in our home. We were very happy with their service and the carers who attended our home. Would recommend them to others.

The team at SAP Care cared for my father for several months after he was discharged from the hospital, having been fitted with a PEG. Whilst it is my understanding that this was not something many of the carers had encountered before, SAP ensured that the team were all fully trained prior to taking on my father's care. The carers were always on time and respectful and built up a good rapport with my father. On one occasion, a carer arrived without a face mask; however, when this was pointed out, it was soon remedied and, as far as I am aware, did not happen again. The manager was always happy to take my calls and answer any questions, and nothing was too much trouble. When my father passed away, the carer was both sensitive and professional having arrived shortly after. Our experience with SAP Care was very positive, and I would recommend them.

My husband has received excellent care for 18 months from SAP. The service included morning and evening calls and, more recently, lunchtime calls to assist with going to the toilet. We have found all the staff to be punctual (especially impressed in the last few months with lunch calls). Caring, polite and genuinely interested in his needs.

We discovered SAP Care after my 90-year-old mother fell and broke both her femurs and was unable to stand or walk again. Once engaged, they stepped in very swiftly, assessing and acting on her needs. They quickly worked out which of their carers was the best match for my mother, who now counts them as friends. They are always cheerful, lighting up my mother’s day during their visits, and are very respectful of her dignity. They work quickly and efficiently. They also go above and beyond what we pay them for - providing extra visits when my mother is unwell or supplying emergency incontinence pads, etc if we’ve run out. They are also very responsive to any updates provided by me on my mother's care, quickly uploading new instructions to the group chat the carers have on their phones. They also use their experience with other clients to give me advice when needed. Highly recommended.

Punctual. Professional. Knowledgeable. Caring and sympathetic. Tidy in appearance. Friendly and good personalities. As a result, we are very satisfied with the service.

All the care staff and office staff have always been kind and caring from day one, and we have never had any complaints, and I will always be grateful now and in the future. With thanks.

Excellent service has been provided to my mother over the past months by a dedicated and professional group of carers. The support provided has been at the highest of standards and given in a way that my mother has felt totally at ease at all times. I cannot praise the staff, as well as the excellent management, highly enough. They have certainly taken away any worries or concerns I may have had about having to go down the carer route for my mother. I live over 50 miles away from Mum, and I have always had excellent communication with the SAP manager when it has come to any worries or concerns her staff have had and fed back about Mum. I would see the whole experience of "working" with SAP as superb. They are exactly what they say they are on the packaging, and they would come highly recommended by me.

The staff give an excellent service. They treat my wife with dignity and careful service. They are on time and very friendly and keep me informed of any problems.

First impression from management was very good. Very satisfied with the care provided. The staff were very punctual, polite and friendly. The company employees "caring" carers.

The carers are all very polite and courteous to my wife, and nothing is too much trouble - time-keeping is excellent. They also take time to sit and chat with my wife, which is part of caring, I think. Great job - keep up the good work.

I have been using SAP Care Services for six months now, and the service and support I have received have been excellent. The support I have received you can not fault. Timing is very good, and there is flexibility in support time starting when I need it, and if I need to change the start time, there is some flexibility.

If you’re reading this review because you find yourself in a similar situation, you couldn’t put your loved one in better hands.

They have made a very hard time so much easier for both my father and myself.

My father was diagnosed with terminal cancer in early December and SAP Care were selected to provide the care service for him. They were superb, not only providing the required care but also the emotional support for what was a very difficult time for the whole family. They knew exactly when to increase care levels and then call in doctors, district nurses and the hospice as my father's health rapidly declined. We would have struggled to cope without them.

Needing care at short notice after our aunt moved out of a care home the management set things up quickly whilst liaising with West Sussex NHS who funded the care. All of the team who attended three times a day were really friendly and helpful. They showed lovely attention to our aunt's needs and spent time reassuring her as she was very aware despite her 97 year age. We recommend SAP Care Services to anyone.

The team of carers caring for my father were exceptional. They were such advocates for both my mother and father, letting me know when they were concerned and contacting other health professionals when necessary. Such care and kindness and professionalism is rare and precious. They enabled my father to be cared for beautifully in his last few months.

The carers are so friendly and caring for my son. It is not like this in Italy where there are no services like this. We have such a lovely carer. My son has his dignity and respect from her and I have peace of mind that my son is well looked after.

Cannot rate highly enough. Would I use again? 100% definitely.

The SAP crew came to us when my husband was sent home at the end of January 2018. My daughter looked up for 'carers' and selected SAP- it was an excellent choice. Extremely helpful at all times, punctual except on rare occasions when traffic intervened. Nothing was ever too much to ask of them. I'm sorry this has been delayed but it got lost in the amount of paper being sent. I won't have managed without them.