SAP Care Services Ltd (Kent)

I have found the carers looking after my mother to be of excellent standard and to be very kind, warm hearted, reliable and have all built lovely relationships with her. They have really made a great effort to properly get to know her and her preferences and interests. They are like family. The managers are very approachable and reassuring and always willing to help with any questions or concerns. I could not imagine a better care agency for my mother and am so thankful I found them.

The care team ladies were patient, kind and caring and also had a sense of humour which really put me at ease. The communication between myself and management was always passed on to my carers. As a wheelchair user, my husband is my sole carer and at the time of my care was unable to help me due to poor health himself, therefore SAPCare were needed and they certainly took away the pressure and stress that we were both under and we both highly recommend them.

Margaret is more than a manager she has changed my mums life around .

Wonderful provider .

So pleased with the care given to my sister for nearly two years. Carers were friendly and pleasant and always came with a ready smile. If they were detained the office would ring and explain. I sometimes had to cancel a visit at short notice and office staff were always available and efficient. My sister had excellent personal care and my thanks to them at such a difficult time.

I wouldn't hesitate to recommend the Agency and I have heard nothing but good reports from others. So well done and carry on the good work.

Thank you for everything you did for us.

Reliable, flexible, very caring staff; all extremely professional. Great that I'm able to request adjustments to times as may be required and they have been very good at meeting our needs. We're really very pleased, thanks

The care my loved one recieved four times a day was always good, if there were any concerns I could call the managers and it would be looked into and dealt with in a timely manner. At times, the managers would go above and beyond with their care, thank you to you all.

The best service you can get all the years we have had them very caring and nothing is too much trouble for them professionally done. The staff take passion and pride in there work to the extreme caring of people very supportive as well.

May we thank the SAP team for the very high level of care and consideration given to our Mum. Thanks to you she was able to remain at home with her husband of 70 years with a maximum of dignity. Bravo!

SAP's reliability and understanding of her needs, and mine, enabled me to confidently go home each day knowing she would be visited and left clean, dry and comfortable and that I would be contacted should there be any concerns.

SAP's gave care to my mother-in-law for nearly two years in her flat. The service varied depending on what she needed and was adjusted with good conversation with the family. She eventually had full-time care at home until hospitalisation and subsequently passing. We could not fault SAP's in any way and I would happily recommend them to anyone in need. Indeed I have already recommended them to a friend who I believe is now using them.

From the very beginning, SAP Care Services has been wonderful. The whole team including the carers are friendly and go out of their way to help. This was a real benefit for us as we lived so far away from our relative being cared for - we were always confident he was in safe hands. They would communicate on a regular basis to update us and let us know if anything was needed for our relative. The care team were always happy and friendly and I know our relative looked forward to their visits. I would also say they were always proactive - collecting medication, dealing with other medical agencies etc. Overall I would thoroughly recommend them.

I cannot say how wonderful the carers are with my mum. They are happy, kind, and gentle and service all her needs with care and compassion. They are very punctual with her appointments and care for her 4 times a day. I would highly recommend them.

Their rota manager has such a sunny disposition, whatever crisis is happening on our end, she finds quick solutions.

SAP are always very helpful, quick to reply to requests eg for extra hours, and gives excellent care for our son. They turn up on time and are always friendly no matter who comes. We like the fact they try to send the same person each time when possible.

After many years working within a care home, I have high standards regarding care. I was highly impressed with the owner, office manager, and all the carers who visited my mum. The office manager was very efficient at arranging suitable times for us, especially when we were working out what would suit our needs. The carers were very caring, and efficient and communicated well with me and my mum who had advanced dementia. In the final three weeks when she was bedbound, the care was incredible. The carers seemed so happy with their chosen career with SAP and were fully supported by the owner and office manager. I cannot thank them all enough, with their support I could continue to care for Mum until she passed away at home.

SAP Carers are always kind and thoughtful and treat my disabled son with dignity. The person who books sessions and organises care for everyone is polite and very happy to accommodate any requests where possible. I am very happy with the service we have received for nearly a year now.

I am so grateful for the care and professionalism I received from all the carers who looked after my husband in the months prior to his death in August 2023. I found the deterioration in his health overwhelming, but with the dedication he received from everyone he was able to be cared for at home until the day he died. The managers and staff were always there for me, even over and above their contractual duties when emergency situations arose. I never would have been able to look after him in they way they did! The respect they gave my husband at all times was wonderful and they were so gentle in attending to his comfort. I cannot thank them all enough - they deserve my immense gratitude! God Bless!

If there were a "very good" option between "good and excellent", I would be ticking that for almost every category. We are now happy and settled with the care given by SAP.