Bloom & Care

2B Miller Road, Elstow, Bedford MK42 9NY
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Top 20 award
10 46 Reviews
  • Bloom & Care, Bedford
Rated ‘Outstanding’ by the Care Quality Commission (CQC) in January 2024, Bloom & Care is the only independent home care provider in Bedford to hold this distinction. A multi-award-winning, nurse-led company, Bloom & Care delivers high-quality home care across Bedford and the surrounding areas.

Founded by two sisters whose passion for care began during their time as district nurses in local community nursing teams, the company remains proudly small and personalised to ensure every client and their family receives truly person-centred care and support.

Each care package is tailored to the individual, from everyday support to specialist care for conditions like Dementia, Parkinson’s, stroke, or multiple sclerosis.

Staff are handpicked for their compassion and trained to deliver the high standard of care families trust.

At Bloom & Care, dignity and respect are at the heart of everything.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Price list is available on request.
Fees are tailor-made to fit your needs and are available on request.
Request our interactive price list by email

Good to Know

Owner

  • Bloom & Care Ltd

Person in charge

  • Jessica Graziano and Kirsty Miceli (Registered Manager and Nominated Individual)

Bloom & Care Reviews (46)

10

Bloom & Care has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years.
Over all time Bloom & Care has 46 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bloom & Care
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Total of 46, showing 1-20
Review from Becky G (Niece of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bloom and Care had been recommended to us for our Auntie to have some care visits twice a day and from the moment we all met the manager and field care supervisor at the assessment stage we knew we were in good hands. Their professional friendly approach was much welcomed and they included Auntie in
all conversations building that trust from the start.
All of the staff made it so easy and it was a weight off our minds. Auntie thought all of the carers were lovely. And she enjoyed their visits. The professionalism & communication with us all was really good, we felt we could approach them for anything - they got back to us in a very speedy timeframe and we would be more than happy to recommend their services to anyone in need without hesitation
Again we would just like to say a big thank you again to all at Bloom and Care and wish you many more years in your successful business looking after your clients & families so well and with such compassion
Reply from Jessica Graziano, Registered Manager at Bloom & Care

We really appreciate you taking the time to share your kind words, thank you so much.

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Review from Roland P (Husband of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife and I are in our 70's. My wife was diagnosed with Alzheimers in March of 2024.
I took on the necessary care care requirements until I just could not cope anymore. I took on the job of finding the right care providers to help me. My research led me to Bloom & Care. I made contact and they came
to see us very quickly, discussing our needs and carers were visiting very quickly.
They have now been caring for my wife for 3 months plus.
My wife is very happy with her care from the fantastic team of carers it is really rewarding to hear my wife laugh and enjoy their company. Some are regulars and some give cover for holidays and rest days etc.
They have all become our friends in these last few months and taken some of the load from my shoulders.
We highly recommend Bloom & Care and thank them most sincerely.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your kind review we truly appreciate you taking the time to share your thoughts about our wonderful team and the care and support they provide. Its always such a pleasure to see you both each day. Best wishes from all of us at the B&C team.

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Review from P L (Daughter of Client) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has had Bloom & Care for nearly two years, 2 hip replacements and illness in between, the staff have never been anything but kind, professional, caring, knowledgeable, and helpful to mum and myself through difficult times, and calmer times. Mum can look after herself when things are calm, but
it's always nice to know someone is there just to keep an eye and hand to help. Mum likes the idea that the same people come all the time and know her quirky ways. Thank you always to all the staff from Bloom & Care, from the end of the phone to all the care staff.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much to you and your mum for always trusting us. Her determination, especially after her post-operative discharges home, continues to amaze us.

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Review from Julia A (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I are very grateful for the excellent care provided by Bloom and Care. My father had been living independently but after an illness in June 2024, he could no longer manage and in something of a crisis, I contacted Bloom and Care. The field care supervisor responded immediately and in
a highly professional manner, setting up twice daily visits from carers within a few days of my contacting the agency and providing the greatest reassurance in a difficult situation. My brother and I have done everything we can to keep dad in his own home where he very much wants to stay and the carers have enabled him to do so. Any time I contact the field care supervisor and the carers with an update about dad's needs, there is a very quick response. Dad has been pleased with the kindness shown by the carers and we know that he is cared for and safe. My brother and I would certainly recommend the agency.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

It's a true honour for us to support dad, in the words of our team - a true gentleman. Thank you for your kind words.

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Review from Jenny G (Daughter of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot recommend Bloom & Care highly enough. Trusting someone to look after our mum, in the way we thought best, was a difficult decision. The manager and carer put our minds at rest from the first visit. Always punctual, cheerful, honest and respectful, the care and support could not be faulted.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you for your kind review, your mum was a special lady, with the most wonderful caring family. Take good care from us all at Bloom & Care.

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Review from Verily K (Daughter of Client) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tremendous thanks to the manager, the field care supervisor and all the amazing ladies of Bloom & Care who have provided such kind, caring and professional services to my dad over the last two years.
All Dad's family are very grateful for the splendid care and support he received which has enabled
him to remain in his home for so long. Dad will shortly move to a care home which will allow him to have the 24/7 care he now needs.
Again, thanks and I am happy to highly recommend Bloom & Care.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your kind review, we wish Dad the very best in his care home and we hope to pop in and visit him soon. Take good care, from us all at Bloom & Care.

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Review from David T (Son of Client) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As my dad's journey ends with Bloom & Care, I can only say how lucky we were recommended to them over the last two years. Nothing has been a problem and for them to make my dad's experience so memorable, even through testing times, is a massive accolade to them. So professional and nothing too much
trouble. I would recommend to anyone who values great service and empathy.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your kind review. We will miss Dad dearly and we hope he is settling on well in his new home. Thank you for choosing us, you are such a wonderful family. Take good care, from us all at Bloom & Care.

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Review from Susan M (Daughter of Client) published on 11 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We only had Bloom & Care for my Dad's last month but in that time we found them to be professional, kind, friendly, and respectful. Nothing was too much trouble. They came twice a day, morning to get Dad up and dressed and evening to help him to bed at a time that was convenient to us. They also started
immediately after their first visit to introduce themselves. I would definitely recommend Bloom and Care to anyone.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your review, it was an honour to care for your dad. Take good care, from us all at Bloom & Care.

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Review from Ian B (Son of Client) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last few months were difficult ultimately leading to my father passing away in January 2024. However, due to the expert, respectful, conscientious, well-trained and lead, kind and cheerful team from Bloom and care, my father's last weeks were as good as they possibly could have been.
They had a
good understanding of my father's needs with his frailty and dementia and also those of my mother as well and were a tremendous support to her, both during his last months and after his passing.
Nothing ever seemed too much and they never seemed rushed and were always cheerful and polite.
It soon felt like friends were visiting him three times a day as he was always pleased to see them.
I am a retired GP and have seen many many people cared for or at home over the years but never by such a professional and caring team as that provided by Bloom and Care.
My family would like to thank them for all that they did with all our heart and can only give 100% recommendation.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

It was an honour to have cared for Dad in his final months, weeks and days. We all loved visiting them both. Thank you for your kind words about our lovely team. Take care of such a lovely family.

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Review from Linda F (Daughter-in-law of Client) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for the best care for a loved one you won’t find better than Bloom & Care.
They are all totally invested in looking after your loved one in every way possible.
My experience with their management team is that nothing is too much for them and they get results
My mother-in-law had
lovely caring and hard-working carers who were so kind they understood that she still wanted her independence and dignity and did everything to give her this.
We had a poor experience with the first care company we selected and were recommended Bloom & Care and were so lucky to find them.
Communication was excellent.
I cannot recommend this care company enough as it’s so important to get the right care for the people we love in their time of need.
Their caring staff are well trained and have all the right qualities to do what can at times be a difficult and challenging role.
My husband and I thank all the team for their quality of care.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for taking the time to submit a review. They truly mean so much to us! Best wishes, the Bloom & Care team

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Review from Debbie B (Daughter of Client) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we cannot recommend highly enough the service and care our father was given. Being able to stay in his own home, surrounded by his own belongings, was so important. Not only do they offer day-to-day support, they have a wealth of knowledge on what services are available and are on hand
to advise. This is truly a company that goes above and beyond. We can honestly say your loved ones are in safe hands.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you for your kind words about our service, they mean so much to us. Take good care, the Bloom & Care team

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Review from M T (Son-in-law of Client) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bloom & Care supported our father when he relocated from another county to live with the family. From the very first meeting with the staff, it was clear that we had made the right choice. The level of care and support that he received in the following months was a huge improvement from what he had
been used to.
The staff were caring and considerate, responsive to his changing needs, and any necessary adjustments to his care plan. As they got to know him, they were able to have a laugh and a joke with him, which made the whole experience that much more bearable. The staff were also very mindful that they were coming into a family home.
Our father was delighted with the support that he received. He might have told more than a couple of the team that they were his favourite!
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you for taking the time to leave a review, your words and feedback mean so much to us. Warmest regards, the Bloom & Care team

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Review from Peter J (Son of Client) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bloom & Care were absolutely fantastic. They enabled my mother to stay in her own home for longer than we expected. They were always reliable and so caring. We really felt Mum was looked after by well-trained, competent but above all, genuinely caring people. I think this is the type of service you
only ever get from a local company, employing local people which is managed and run by a team that intimately knows what is going on with all their clients.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your kind review. It has been a pleasure getting to know mum and you all as a family. Thank you again, the Bloom & Care team.

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Review from Jill L (Daughter of Client) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother (91) has had carer visits from Bloom & Care for several months now, and my sister and I are highly impressed. For our mum, who has some difficulties with sight and memory, the visits have provided reassurance, affection, entertainment and friendship as well as assistance. She is much less
anxious and is very fond of the carers, particularly those she sees most regularly. She is so happy to have help with bathing, choosing outfits and taking medication, and she loves hearing cheerful news about their hobbies and families!
For us, we are relieved to know that we have a good communication channel with the carers and the company at every level, and that the care provided is personalised, warm, professional and vigilant. When we visit Mum, if our paths cross with the carers' visits they are always open and friendly. It has been straightforward to set up helpful and personal routines.
We would not hesitate to recommend Bloom & Care, and we're very happy to have found them!
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your lovely review, it’s a pleasure to support and care for Mum at home and the team have grown very fond of her. Best wishes, the Bloom & Care team.

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Review from Simon T (Son of Client) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot stress enough how fantastic the care had been for my father. Without it, he could not stay in his house. He was reluctant at first to have care at home, but now he positively looks forward to the morning and evening visits. Each of the carers have been considerate, engaging and most of all
caring. There is nothing perfunctory about the service provided. It is all done with genuine interest and feeling. Bloom & Care have been simply wonderful in all respects. Our entire family is so grateful to the manager and the team. I would unequivocally recommend them.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your kind review. Best wishes, the Bloom & Care team.

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Review from N F (Niece of Client) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had the joy of the Bloom & Care team for the past 18 months they support my great uncle in his independent living accommodation. From the day they took over his care, we have seen him revert back to the happy, chatty, independent man he used to be. Aside from his day-to-day care, one of the
team members takes him out into the community every week and he has built a fantastic bond with her. We have looked for a care agency that has the same care staff visit regularly and it's lovely to see the same faces week after week. You can tell how well the staff are cared for too, which in turn reflects on the high level of care they provide. I just want to say a huge thank you to this company and the wonderful ladies that have changed my great uncle's life.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for taking the time to write a review of our services. Best wishes, The Bloom & Care team.

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Review from Paul N (Son of Client) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bloom & Care came in in November 22 to provide twice-a-day care for my father and mother. My father is 89 and is simply a sweet old man. He needs help dressing and getting washed. The team are all absolutely fantastic with him both with encouraging him to get up and on the practical side. They also
keep an eye on his medical condition and have notified both his GP and me with regard to issues. In fact they spotted his urine was off colour and he has since been treated in hospital for a bladder issue. I cannot recommend highly enough.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for taking the time to leave a review. Kindest regards, The Bloom & Care team.

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Review from C H (Nephew of Client) published on 26 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bloom & Care started caring for my uncle earlier this year, and the difference in him is astonishing. He looks so well looked after and he is so much happier, positive and settled in himself. When Bloom & Care started caring for him, it was visible that his health had really declined, but with the great
knowledge of the management team who have nursing backgrounds and the fantastic team of ladies who are obviously highly trained, he was soon back on his feet and has even been able to attend social events with our family again. There is a reason Bloom & Care are the best in Bedford and this is because of their wonderful care staff and great management team. Thank you to all involved, I would not hesitate to recommend this wonderful company to my family, friends and beyond.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your kind review, take good care, Bloom & Care.

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Review from Susan A (Daughter of Client) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all of the staff at Bloom & Care for the wonderful attention and care they have given to my dad after his cataract operation and for the care and understanding given to my mum. Everyone who came into contact with both of our parents was warm, caring and considerate and both my
mum and dad appreciated the respect shown to them and will be pleased to call on these services again without hesitation. Many thanks to you all.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your lovely review. We would be thrilled to support them both again in the future. Best wishes.

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Review from B P (Client) published on 12 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to thank you and all your super staff that cared for me after my cataract operation. Their care and kindness were first class. I think you have struck gold with one lady, she brought not only professionalism with the care shown to me but also fun and laughter. Please
thank the girls for me, and thank you again for the first class service I received. I would certainly recommend your firm to anyone needing care.
Reply from Jessica Graziano, Registered Manager at Bloom & Care

Thank you so much for your kind review, we really appreciate your feedback. Best wishes, the Bloom & Care team.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bloom & Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Bloom & Care is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bloom & Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jan 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (4)

Jessica

Jessica Graziano

Job Title: Registered Manager/Director Joined: 2017

Jessica Graziano RGN, spent several years working as a Community Nurse in the District Nursing teams of Bedford and the surrounding area. She has gained extensive knowledge of the area and the services available to people, enabling her to focus on providing specialised services to clients.


Jessica is the Registered Manager at Bloom & Care and focuses on client assessments, review and quality control.

Kirsty

Kirsty Miceli

Job Title: Care Manager/Director Joined: 2018

Kirsty Miceli, RGN joined Bloom & Care in December 2018, with her background as a District Nursing Sister and Practice Nurse, she brings with her a wealth of clinical skills and additional service provider access. Kirsty's main focus is operating systems, staff training and people management.


Kirsty is our in-house training expert and provides mandatory training from a nursing and social care perspective to ensure all staff are trained and supported.

Mandy

Mandy Farmer

Job Title: Team Leader Joined: 2019

Mandy joined Bloom & Care in 2019, bringing a wealth of knowledge from her career in the social care sector. She oversees the delivery of care services ensuring the highest levels of care are provided to our clients. She liaises closely with our clients and their families, and the wider multidisciplinary team, particularly specialising in End of life care. As our valued Team Leader and Mental Health First Aider, Mandy spends a lot of her time supporting, shadowing and monitoring Senior and Junior staff on the field. Mandy’s kind and compassionate nature is impeccable and frequently lends a sympathetic ear to members of our team as well as the people we support.

Zoey

Zoey Lawrence

Job Title: Field Care Supervisior Joined: 2020

Zoey joined Bloom & Care in 2020 as a junior team member, since then her dedication and hard work have helped her progress further in her career. Zoey’s role as Field Care Supervisor is to support in the commencement of new care packages, liaising closely with the client, their families and the wider MDT, to ensure the set-up of care is a smooth and relaxed experience for all involved. Zoey produces personalised care plans and thorough risk assessments for each of our clients and is often a support in our client's annual reviews. Zoey is our computer whizz and is a pro at fixing our printer!

Frequently Asked Questions about Bloom & Care

What Type of Services does Bloom & Care offer?

Bloom & Care offers Home Care.

How many Carers does Bloom & Care employ?

Bloom & Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bloom & Care to verify any information. View our terms and conditions. Bloom & Care has an Enhanced Service - more info.