Bloom & Care

2B Miller Road, Elstow, Bedford MK42 9NY
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10 47 Reviews
  • Bloom & Care, Bedford
Rated ‘Outstanding’ by the Care Quality Commission (CQC) in January 2024, Bloom & Care is the only independent home care provider in Bedford to hold this distinction. A multi-award-winning, nurse-led company, Bloom & Care delivers high-quality home care across Bedford and the surrounding areas.

Founded by two sisters whose passion for care began during their time as district nurses in local community nursing teams, the company remains proudly small and personalised to ensure every client and their family receives truly person-centred care and support.

Each care package is tailored to the individual, from everyday support to specialist care for conditions like Dementia, Parkinson’s, stroke, or multiple sclerosis.

Staff are handpicked for their compassion and trained to deliver the high standard of care families trust.

At Bloom & Care, dignity and respect are at the heart of everything.

Care Provided by Bloom & Care

Types of Home Care

  • Visiting Care
  • Nursing/Nurse Led Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Our fees are tailored to suit your individual needs
You can request our interactive price list by email, making it easy to explore your options.


Please note: clients funded by the council or through direct payments may need to cover a top-up. This contribution allows us to maintain the level of service and attention to detail that we are known for.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Bloom & Care Ltd

Person in Charge

  • Jessica Graziano and Kirsty Miceli (Registered Manager and Nominated Individual)
10

Bloom & Care has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years.
Over all time Bloom & Care has 47 reviews.

Overall Experience
  • 46
  • 1
  • 0
  • 0
  • 0
Date Published
  • 47
  • 3
  • 5
  • 13
  • 34
Reviewer Connection to Bloom & Care
  • 17
  • 8
  • 8
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from C G (Client) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service from Bloom & Care has been excellent. I had a dreadful accident and have needed help from February 2019 until September 2019. This has varied as I have recovered enough to no longer require their services. They have also told me that should I feel the need for further help in the following
months, just to give them a call. I feel I have been very lucky to have had their care and would recommend them without a doubt.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marion B (Daughter of Client) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standards of service and care. All staff are very professional. Treated the client with respect and dignity.
Reply from Jessica Graziano, Registered Manager at Bloom & Care
Thank you Marion for taking the time to submit your review. It is very much appreciated. Best Wishes, Jessica and the team at Bloom & Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Giovanna P (Daughter of Client) published on 9 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bloom and Care are the most caring, professional carers who do an amazing job. I would highly recommend them and my mum is always happy to see them. Thank you
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Terence S (Husband of Client) published on 5 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am indebted to this company for the truly excellent care my wife has received at their hands. Our Carers were always on time, never hurried and showed a great deal of care and concern for my poor terminally ill wife.
I would have no hesitation at all in recommending them to anyone needing care beyond
the family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dom P (Son of Client) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The only word I have for Bloom & Care is excellent. They are always on time and my mum gets the same carers every day. I have had years of stress from the unreliability of other care agencies until I found Bloom & Care, they are truly excellent!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne S (Daughter of Client) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely pleased to find Bloom & Care to assist in the care of our elderly mother (aged 90), who has dementia and is increasingly bedridden. Staff at Bloom & Care have treated mum with incredible sensitivity and made a very good relationship with her quite quickly. Their care has proved thoroughly
professional and we have had much useful advice from them on her ongoing care needs. They have also proved very efficient at adjusting mum's care needs as they change. Thoroughly recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah O (Wife of Client) published on 15 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the support we have received from Bloom & Care to be exceptional. The communication we have received is clear and unambiguous, we are kept well informed and the manager has made herself available to answer any questions and offer support when we have needed it. Our care has been excellent,
we have continuity and the carer that visits us is compassionate and caring. The care that we have received is person-centred and adapted to meet my husband's specific personal needs. I feel that I can trust Bloom & Care to look after my husband as if he was a member of their family; I truly believe he is receiving care that they too would be happy to receive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Bloom & Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.987 for Bloom & Care is calculated as follows: ( (77 Excellents x 5) + (1 Goods x 4) ) ÷ 78 Ratings = 4.987
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bloom & Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jan 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

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Meet the Team (4)

Jessica

Jessica Graziano

Job Title: Registered Manager/Director Joined: 2017

Jessica Graziano RGN, spent several years working as a Community Nurse in the District Nursing teams of Bedford and the surrounding area. She has gained extensive knowledge of the area and the services available to people, enabling her to focus on providing specialised services to clients.


Jessica is the Registered Manager at Bloom & Care and focuses on client assessments, review and quality control.

Kirsty

Kirsty Miceli

Job Title: Care Manager/Director Joined: 2018

Kirsty Miceli, RGN joined Bloom & Care in December 2018, with her background as a District Nursing Sister and Practice Nurse, she brings with her a wealth of clinical skills and additional service provider access. Kirsty's main focus is operating systems, staff training and people management.


Kirsty is our in-house training expert and provides mandatory training from a nursing and social care perspective to ensure all staff are trained and supported.

Mandy

Mandy Farmer

Job Title: Team Leader Joined: 2019

Mandy joined Bloom & Care in 2019, bringing a wealth of knowledge from her career in the social care sector. She oversees the delivery of care services ensuring the highest levels of care are provided to our clients. She liaises closely with our clients and their families, and the wider multidisciplinary team, particularly specialising in End of life care. As our valued Team Leader and Mental Health First Aider, Mandy spends a lot of her time supporting, shadowing and monitoring Senior and Junior staff on the field. Mandy’s kind and compassionate nature is impeccable and frequently lends a sympathetic ear to members of our team as well as the people we support.

Zoey

Zoey Lawrence

Job Title: Field Care Supervisior Joined: 2020

Zoey joined Bloom & Care in 2020 as a junior team member, since then her dedication and hard work have helped her progress further in her career. Zoey’s role as Field Care Supervisor is to support in the commencement of new care packages, liaising closely with the client, their families and the wider MDT, to ensure the set-up of care is a smooth and relaxed experience for all involved. Zoey produces personalised care plans and thorough risk assessments for each of our clients and is often a support in our client's annual reviews. Zoey is our computer whizz and is a pro at fixing our printer!

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