Bluebird Care Dudley, Kidderminster & Malvern

Unit 11, Darwin House, The Innovation Centre, Pensnett Estate, Kingswinford DY6 7YB
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9.9 49 Reviews
  • Bluebird Care Dudley, Kidderminster & Malvern, Kingswinford
Bluebird Care Dudley, Kidderminster & Malvern is part of the nationwide Bluebird Care organisation. Bluebird is a leading provider of premium, home care services and is passionate about keeping its customers safe, secure and happy in their own homes - especially in these most troubled of times.

All care packages are person-centred, ensuring that it is the individual who sets the agenda of what care is to be provided. Care is tailored around the customer to ensure that they are able to have the care to help to live the life that they want to.

Care packages can range from companionship visits or medication calls right up to live-in care.

Live-in Care

With exceptional attention to infection control measures, customers can rest assured they receive the best in care, protection and safety. Bluebird Care Dudley, Kidderminster & Malvern offers a full Live-in Care service where a suitably matched care assistant lives with the customer in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in one to one care, safety and protection.   

With kindness and compassion, the highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

If you want to stay in the home that you love but need a bit of help to be able to do so, then Bluebird Care is that bit of help, because it is good to be home.

Care Provided by Bluebird Care Dudley, Kidderminster & Malvern

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50

We do not make any additional charge for our care experts to get to a visit. The price quoted is the price charged, with the only addition being if our carers take you out somewhere, in which case we seek reimbursement for the travel expenses - otherwise it is all in the one quoted price.

These prices are only a guideline, please contact Bluebird Care Dudley, Kidderminster & Malvern to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Nicola Witt (Company Owner)

Bluebird Care Dudley, Kidderminster & Malvern Reviews (49)

9.9

Bluebird Care Dudley, Kidderminster & Malvern has a Review Score of 9.9 (9.939) out of 10, based on 11 reviews in the last 2 years.
Over all time Bluebird Care Dudley, Kidderminster & Malvern has 49 reviews.

Overall Experience
  • 44
  • 5
  • 0
  • 0
  • 0
Date Published
  • 49
  • 1
  • 5
  • 11
  • 38
Reviewer Connection to Bluebird Care Dudley, Kidderminster & Malvern
  • 25
  • 9
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 49, showing 41-49
Review from Julia S (Daughter of Client) published on 6 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have only praise for the team at Bluebird. I believe the staff are representative of their management who we find amazing and professional in all aspects.
We use Bluebird services remotely for my mother in the UK and there is never a lapse in communication between myself in Australia and the office
team and carers. I have high praise for the app which allows me to view details of the services provided daily and the condition of Mum's health and well being. I highly recommend Bluebird service for demonstrating genuine care and providing great value for money.
Reply from Nicola Witt at Bluebird Care Dudley, Kidderminster & Malvern

Thank you for your review. We all love looking after your Mum and are delighted that our service helps to give you peace of mind, knowing that she is being well looked after.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from June T (Client) published on 5 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a replacement hip, I required help for a few weeks until my mobility enabled me to get back to normality. Thanks to the wonderful care and assistance from Bluebird Care workers who cared for me just half an hour morning and evening for just a few weeks, I am now fully recovered and driving again.
The care workers will do anything you ask them to do with a smile. Thank you, ladies.
Reply from Nicola Witt at Bluebird Care Dudley, Kidderminster & Malvern

I am delighted that our carers have been able to help speed your recovery and that they helped in your recovery and did so with a smile! Thank you.

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Review from E G (Client) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client for just about a year with this company and have always found their service excellent. All the girls I have; are very good at their jobs and nice to talk to but I would like less change.
Reply from Nicola Witt at Bluebird Care Dudley, Kidderminster & Malvern

We are very pleased that you enjoy the calls and like the visits from the carers. Likewise, all of the carers enjoy their visits to you - never a dull visit!

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  • Care / Support
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Review from Nicola M (Daughter of Client) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this care provider, both for their care and administration. The care plan was actioned in less than 24 hours, which was extremely helpful as I live some distance from my parents. Even in the initial stages of care with everyone getting used to "individual ways" their care and
attention to details was fabulous. In my father's case, the main concern was that he received the same carer; as his dementia can be a challenge and his ability to accept change. The lady that organised the care package and her team have been brilliant with this situation and have done all that they can do to promote and establish this new relationship between carer and service user. We are looking forward to their continued care, and for myself, the peace of mind is invaluable.
Reply from Nicola Witt, Owner at Bluebird Care Dudley, Kidderminster & Malvern

Thank you for your review. We are delighted that we have been able to help and put your mind at ease.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R S (Client) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with the service.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret L (Client) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Anne (Daughter of Client) published on 24 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been under the care of Bluebird for the last few months and the care she has received has been excellent. The carers are very kind, professional and sensitive to her needs and nothing is too much trouble. Unfortunately mum has recently been in hospital following a fall and subsequent surgery,
however, the team have continued to support not only mum but her family, which is very much appreciated. Mum is currently having rehabilitation but is striving to return to the comfort of her own home where the carers will continue with their excellent care. We would highly recommend Bluebird following the experience we have had.
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Review from Chris N (Client) published on 9 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Found the service very good. Especially two carers in particular, who come the most. Found them very helpful in my recovery in getting back to being mobile.
Reply from Nicola Witt at Bluebird Care Dudley, Kidderminster & Malvern

Thank you for your review. We are very happy to have helped in playing a part in your recovery.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Laura G (Daughter of Client) published on 16 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support my mother has received from Bluebird Care when helping her shower and clearing up a persistent rash on her legs with daily care, as well as the companionship when taking her to the dentist, out shopping, for coffee and cake, has been exemplary. They have been in contact with my
family now for 4 months and visit my mother daily so we have had a lot of contact with them. I would highly recommend them to anyone needing support for themselves or a loved one. The support is flexible, responsive, reliable, respectful, caring and good value. My mother had a stroke over 4 years ago and is left with mobility issues, aphasia (impaired speech) and the support she receives from Bluebird Care helps keep her both physically and emotionally. They have become a part of the 'team' that help my mother and liaise with her family, the district nurses and speech therapist have high praise for their work with my mother. If you need more help give them a try.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Bluebird Care Dudley, Kidderminster & Malvern is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Bluebird Care Dudley, Kidderminster & Malvern is calculated as follows: ( (62 Excellents x 5) + (4 Goods x 4) ) ÷ 66 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Dudley, Kidderminster & Malvern is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

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Meet the Team (5)

Nicola

Nicola Witt

Job Title: Director Joined: 2017

Nicola comes to the Care profession having worked as a Solicitor for over 20 years. In her role as a Solicitor, she was able to see at first hand how the lives of people could be enhanced significantly with the right care provision being made and just as importantly how the wrong care could hold people back.


With Bluebird Care Dudley, Wyre Forest and Malvern Hills, she is able to put into practice what she has seen in her career as a Solicitor. Her time in the law also means that she has experience of running a business and a team of people, to ensure that everyone is working together to achieve the goal of providing excellent care.

Adrian

Adrian Witt

Job Title: Director Joined: 2017

Adrian comes to the company having spent over 20 years in the legal profession as a Solicitor.


As well as years of experience as a solicitor he is quite tall, which can be useful in the office. He is also not afraid of spiders and he is therefore able to fulfil a vital office role; that of being able to go into the cupboard and to get unwanted spiders from the office. He can also handle a Daddy Long-Legs at the right time of the year.


Adrian can also make tea and coffee.


Every office should have one.

Jak

Jak Wylde

Job Title: Registered Manager Joined: 2024

Despite his young age, Jak has a wealth of experience in the care sector. Starting work in care at the age of 17, there is not a lot that Jak has not seen in his years working in care.


Jak is our Registered Manager and so is the main point of contact for anyone looking to find out about us and the brilliant service that we provide.

Lyndsay

Lyndsay Thompson

Job Title: Care Supervisor Joined: 2023

Every so often you get someone who is new to care, but very quickly you wonder why, because they are just naturals. In our case.....meet Lyndsay.


Lyndsay had done a variety of jobs before joining us, but as soon as she started with us it was clear that this was where she belonged. From the start she demonstrated a compassionate approach with a great attention to detail, which she has continued to show in her progression with us.

Kira

Kira The Giraffe

Job Title: Giraffe Joined: 2020

Kira was born at Dudley Zoo in September 2019 and joined the team in the summer of 2020.



Given the low ceilings in the office, Kira prefers to stay at the zoo, with her mum and dad but is happy to welcome customers, staff and their families to the zoo when they come to pay her a visit. We are corporate sponsors of Kira at the zoo and so staff and their families have access to the company ticket whenever they want.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Dudley, Kidderminster & Malvern to verify any information. View our terms and conditions. Bluebird Care Dudley, Kidderminster & Malvern has an Enhanced Service - more info.