Helping Hands Domiciliary Care Ltd

2a Saville Street, Malton YO17 7LL
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9.8 54 Reviews
  • Helping Hands Domiciliary Care Ltd, Malton
Helping Hands is widely recognised as one of the UK’s top domiciliary care providers, which gives people the care and support they want to live independently in their own homes for longer.

Compassionate and caring staff treat each person with dignity and respect, while working hard to meet their individual needs.

Helping Hands offers a range of home care services including: personal care, help getting dressed, assistance to get to appointments and social trips, meal preparation, housework and companionship. Respite care is also available to give family and friends a break.
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Care Provided by Helping Hands Domiciliary Care Ltd

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

All care packages are bespoke, and prices discussed at a NO commitment appointment

Good to Know

Owner

  • Helping Hands Domiciliary Care Ltd

Person in charge

  • Beverley Drabble (Registered Manager)

Helping Hands Domiciliary Care Ltd Reviews (54)

9.8

Helping Hands Domiciliary Care Ltd has a Review Score of 9.8 (9.782) out of 10, based on 13 reviews in the last 2 years.
Over all time Helping Hands Domiciliary Care Ltd has 54 reviews.

Overall Experience
  • 43
  • 9
  • 2
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Date Published
  • 54
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  • 13
  • 41
Reviewer Connection to Helping Hands Domiciliary Care Ltd
  • 18
  • 18
  • 9
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  • 1
  • 1
Total of 54, showing 41-54
Review from Anne P (Daughter-in-law of Client) published on 28 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the manager and her team of carers very kind and helpful. The level of care given to my father-in-law from all of the individual carers that I met was more than we could have asked for, they have all treated him with dignity and patience. They provided extra care at very short notice, which
was much appreciated by our family.
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Review from F R (Client) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel that some of the staff need more training in caring for "older people" and also first aid training. In the last month, the carer I have had has been excellent.
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Review from Jan D (Daughter of Client) published on 26 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with the level of care given to my father from all of the individual careers I have met. Dealing with someone with dementia is not easy but they have all treated him with dignity and lots of patience; sometimes going over and above my expectations.
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Review from Patrick D (Husband of Client) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands provide a reliable caring service. The staff are uniformed, presentable and friendly.
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Review from Mary B (Daughter of Client) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the service you provide. All the staff are very friendly and helpful.
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Review from A S (Client) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very caring and efficiently run company with dedicated staff.
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Review from M A (Client) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There are some really good carers who have been friendly, professional, helpful and caring.
There have been some hiccups regarding times and on one occasion, a bad attitude. I would recommend to a friend if needed because overall they have been proficient.
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Review from Molly N (Client) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the service. The carers I have had up to now have been very pleasant and extremely helpful and I really couldn’t wish for any better support from an outstanding team. Which for me lifts my moods every day as I know I can rely on them to put a smile on my face.
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Review from Vivien S (Wife of Client) published on 2 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very well run and pleasant agency recommended to me by the county council. It was an excellent recommendation. They cared for my husband for over a year (unfortunately, he has had now to go into a home) and they really care. My husband is very demanding but nothing was too much for the carers.
He is also very overweight (around 18 stone) and falls often but carers cope with this and always kept sunny temperament. It was a pleasure having them in the house. When necessary, they coped with giving him his meals. Following radiotherapy, my husband is urinary incontinent: however this did not put the girls off, having to change his pads four times a day. They are very well turned out and always cheerful even under very difficult circumstances. The management is great and the Manager and Director are there to help and every twist and turn of life.
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Review from R L (Daughter of Client) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, lively staff who are always friendly, caring and very helpful. My mother looks forward to the visits and the news, chat on a daily basis. Will always go out of their way to help if they can and make time if extra care is needed. Living away from my mother I have peace of mind that she
is well cared for and looked after. Highly recommend.
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Review from Suzanne M (Daughter of Client) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands provide an excellent care service which is personalised to the individual client. I would highly recommend them.
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Review from Judith O (Daughter of Client) published on 28 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Using Helping Hands has given me peace of mind knowing that someone will be calling regularly on my parents. They treat them with care and dignity. They let me know of any concerns or changes in my parents which is invaluable. By helping with exercises and a daily walk, my dad’s health has improved.
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Review from Julie H (Daughter of Client) published on 28 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
High-quality care, sensible and friendly staff who take the time to get to know their clients and consequently provide personalised care. I have total faith that helping hands take the very best care of my mum and I can relax knowing that she is in trustworthy and reliable hands.
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Review from Paul J (Son of Client) published on 28 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst Mum was alive the management and staff at Helping Hands treated her like one of the family.


They became a huge part of her life. Not only for the practical things but also for the social side of life, giving her friends she could look forward to seeing each day. Someone for a natter with who

she could share a cup of tea and a laugh.


Helping Hands fought for her to get time with the Doctors and other NHS professionals. Kept an eye on her medication when it looked to be incorrect after hospital visits and even home cooked some of her meals.


I am certain that thanks to Helping Hands Mum had a longer, healthier and much happier life.


As a family, we were blessed to have such brilliant people in Mum's life.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Helping Hands Domiciliary Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Helping Hands Domiciliary Care Ltd is calculated as follows: ( (64 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 78 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Domiciliary Care Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (9)

Beverley

Beverley Drabble

Job Title: Registered Manager Joined: 2016

Level 5 Diploma Health & Social Care

Bob

Bob Drabble

Job Title: Director Joined: 2016

Managing Director

Denise

Denise Jennings

Job Title: HR Manager Joined: 2021

HR Manager

John

John Lewis

Job Title: Gardener/Maintenance Joined: 2019

No job is too small

Emma

Emma Scaife

Job Title: Carer Joined: 2016

Level 3 Diploma Health & Social Care

Emma

Emma King

Job Title: Carer Joined: 2018

Level 3 Diploma Health & Social Care

Sharon

Sharon Cass

Job Title: Carer Joined: 2017

Level 2 Diploma Health & Social Care

Jessica

Jessica Kelly

Job Title: Carer Joined: 2017

Level 2 Diploma Health & Social Care

Samantha

Samantha Meredith

Job Title: Carer Joined: 2018

Level 3 Diploma Health & Social Care

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Domiciliary Care Ltd to verify any information. View our terms and conditions. Helping Hands Domiciliary Care Ltd has an Enhanced Service - more info.