Alina Homecare Banbury

Office 310, Beaumont House, Beaumont Road, Banbury OX16 1RH
Review Us
9.6 41 Reviews
  • Alina Homecare Banbury, Banbury
Alina Homecare Banbury provides high-quality home care services to those in the Banbury area who wish to remain living independently at home for as long as possible.

Alina covers Banbury, Bloxham, Brackley, Cropredy, Deddington, Drayton, Great Bourton, Hanwell, Little Bourton, Middleton Cheney & Wroxton.

The branch team have decades of experience in the area of home care and domiciliary care, and staff benefit from the guidance of such an experienced leader.

Home care services include home care and live-in care, as well as more specialist care services such as disability support and complex care.

Respite care is also available to help families and carers who need a break.

The dignity and respect of individuals is a priority of staff at all times.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Susan Bayliss (Branch Manager)

Alina Homecare Banbury Reviews (41)

9.6

Alina Homecare Banbury has a Review Score of 9.6 (9.550) out of 10, based on 8 reviews in the last 2 years.
Over all time Alina Homecare Banbury has 41 reviews.

Overall Experience
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Date Published
  • 41
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  • 8
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Reviewer Connection to Alina Homecare Banbury
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Total of 41, showing 21-40
Review from H S (Wife of Client) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers are lovely. Perhaps if they dressed in uniform better it would be nice - wear PPE better too.
If other calls are put on to our rounds it would be nice if they thought of clients and their timing - not fair to be half an hour to 45 minutes late. Using their mobile phones should be stopped.
Talking about other clients in houses should stop.
Reply from Jayne McGann, Marketing Manager at Alina Homecare Banbury

Thank you for taking the time to share your thoughts and bring these issues to our attention. These fall well below our high standards and consequently, we have launched an immediate review.

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Review from Lee P (Son of Client) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've dealt with Alina Homecare Banbury for the last year or so. They are lovely people to deal with. Very friendly and professional and happy to go the extra mile when required. It's always reassuring to know they are helping the way they do.
Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much for your kind words. The carers work their hardest will all of our clients and it's nice that you have recognised all their hard work. Thank you so much.

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Review from Helen B (Daughter of Client) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely professional carers, always on time, not rushed. Stick to their allocated slot time, very patient, and deal with my mother with patience and dignity. Very pleased with services.
Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much for the lovely review given. We are very grateful for your time, and we are very pleased your Mother is happy with our service.

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Review from Margery R (Client) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I so look forward to my half-hour visits from "my girls". I don't really need a lot of personal care at the moment - but in the future, I might, and I will not be afraid to ask. They will always go the extra mile, and at 86, this is so appreciated. It is a shame we cannot use names, but the outstanding
ones will know who they are - thank you, Alina, for outstanding care.
Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much for taking the time to complete this lovely review. I'm sure that the carers will be very grateful for your kind words. We are happy that you are enjoying the service.

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Review from Betty G (Client) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New customers to service and care good, staff well informed and take care. Treated with care and sympathy. Hopeful will carry on as at start.
Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much for taking the time to complete this review for us and we are so pleased that we are doing a great job for you. We look forward to continuing with the great care you are receiving.

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Review from Linda T (Client) assisted by family/friend published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Receive good care, helpful and reliable, friendly and easy to chat to. All do their jobs very well.
Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much Linda for taking the time to complete this review. We are so pleased that you are happy with the service you receive from our staff and Management.
Many thanks, Jay.

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Review from Pamela D (Client) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love the fact that I have a couple of regular carers, whom my husband and I trust and feel comfortable with.
Fantastic service, I couldn't be happier.
The carers go above and beyond to help me and are very reliable.
Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much for your kind words. We are so pleased your happy with the service. Thank you for taking the time to write this lovely review.

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Review from David C (Brother of Client) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina staff have looked after my brother for a while now and they are very kind and he is well cared for, I am grateful to the carers for making sure he gets the care that he needs. Thank you very much for all you do.
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Review from Aidan W (Son of Client) published on 17 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring organisation with outstanding individuals who always take the time to talk to my mum. Alina is also a very flexible organisation ready to go the extra mile when I am not on hand to carry various tasks for Mum.
All in all, I am extremely pleased with the service, and so is Mum!
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Review from Elaine L (Client) published on 17 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the care I receive is of good quality. All the carers I've met have been courteous, friendly, polite, kind, understanding and cater to all my needs. Some even go above and beyond their duties. I am very lucky to have such well-trained carers looking after me. Thank you.
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Review from Jennifer W (Sister of Client) published on 17 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has just started a care package with Alina, and they have been so helpful in getting it started with ease. The carers are very nice that come in to see my sister, and I'm really happy she is now settled. Takes a weight off my mind as I live so far away.
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Review from G P (Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory, carers are most helpful and all very pleasant. I have no worries at all.
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Review from Cody W (Grandson of Client) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the agency very responsive and set up my nan's care package very quickly. They also give good advice on how I get equipment in place and who can help me. My nan enjoys the staff visiting and helping her with her meals.
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Review from Margaret T (Daughter of Client) published on 10 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Alina Homecare has started to provide care for my mother she seems happier and looks forward to them coming. My father know that he can do things for himself whilst the carers are with my mum. Carers are always smiling and I can hear them laughing in the bathroom.
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Review from Steven B (Son of Client) published on 10 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is happy with the care she receives. She enjoys their visits and when I ask her how her day has been she smiles.
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Review from Richard K (Son-in-law of Client) published on 8 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is a lovely carer that comes to see my mother-in-law. She sits with her and there is nothing but laughter coming from her room.
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Review from O T (Client) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with my care. They look after me extremely well. They are all very caring and polite. It is a pleasure to have them in my home. I look forward to their calls.
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Review from Eric W (Husband of Client) published on 21 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are happy with the care received over the extended period of association. Staff are friendly and competent.
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Review from David L (Client) assisted by family/friend published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a wonderful bunch of staff that have come to visit me from Alina Homecare Banbury. The care I have received is of a high standard and I will be sad to see them not coming to me anymore as I have improved a lot with having their support.
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Review from Violet S (Client) published on 7 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with Alina Homecare because I am getting the help that I need. All the staff that visit me are very kind and support me to the needs that I require.
Reply from Jay Kennedy at Alina Homecare Banbury

Thank you very much for your kind words.

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Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Alina Homecare Banbury is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Alina Homecare Banbury is calculated as follows: ( (36 Excellents x 5) + (12 Goods x 4) ) ÷ 48 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Banbury is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Susan

Susan

Job Title: Branch Manager Joined: 2022

Susan has a wealth of experience in the care sector. Her amazing team are committed to delivering the very highest standards of compassionate care to people with a wide range of needs, in a friendly and approachable way.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Banbury to verify any information. View our terms and conditions. Alina Homecare Banbury has an Enhanced Service - more info.