Alina Homecare Chobham & Woking

Room 12, First Floor, Richmond House, Forsyth Road, Woking GU21 5SB
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9.6 26 Reviews
  • Alina Homecare Chobham & Woking, Woking
Alina Homecare Chobham & Woking provides high-quality home care services to those living in Addlestone, Bagshot, Blackwater, Byfleet, Camberley, Chobham, Goldsworth Park, Knaphill, Lightwater, Maybury, New Haw, Ottershaw, Sheerwater, St. Johns, West Byfleet, Windlesham & Woking.

The branch manager has many years working within the care industry and is very passionate about the services they provide.

Staff are selected for their skills of compassion and past care experience and treat individuals with respect and dignity at all times.

Individuals, their families and carers are kept up to date about key care decisions.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Laura Simpson (Branch Manager)

Alina Homecare Chobham & Woking Reviews (26)

Total of 26, showing 21-26
9.6

Alina Homecare Chobham & Woking has a Review Score of 9.6 (9.578) out of 10, based on 7 reviews in the last 2 years. Over all time Alina Homecare Chobham & Woking has 26 reviews.

Overall Experience

  • 22
  • 4
  • 0
  • 0
  • 0

Date Published

26
3
6
7
19

Review from Heather G (Client) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive. The staff seem to be undaunted by my requests, they have helped me to reorganise my living space with some carers going above and beyond.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris B (Son of Client) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Alina Homecare, most importantly for me is mum happy and looks forward to the visits and we are both happy with the service keep up the good work Alina.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kevin P (Husband of Client) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alena Homecare Staff are excellent, helpful, well-mannered, kind and caring, and nothing is too much for them to do. My wife had a spine fracture and they have helped us tremendously and their Supervisor and their Manageress reassure us both, ensuring my wife gets the good help she needs. Thank you
for helping us to get my wife better.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark K (Son of Client) published on 28 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been looking after my 95-year-old mother for the last few weeks are very helpful and attentive. My mother looks forward to them coming. They make her tea etc, talk to her and do any little chores she requires. She definitely not feeling as lonely as she did before. Very happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen P (Son of Client) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls who come to look after my mother are always helpful, professional, chatty and friendly. I am often alerted to the sound of laughter coming from the bedroom when they visit. I would be happy to recommend Alina Homecare to anyone in need of their services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heather D (Daughter of Client) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. The carers go one step further to make sure everything is OK. Lovely carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for Alina Homecare Chobham & Woking is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Alina Homecare Chobham & Woking is calculated as follows: ( (37 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Chobham & Woking is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Laura

Laura

Job Title: Branch Manager

Joined: 2022

Laura and the whole team at Alina Homecare Camberley are passionate about delivering high-quality, tailored care for their clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Chobham & Woking to verify any information. View our terms and conditions. Alina Homecare Chobham & Woking has an Enhanced Service - more info.