Alina Homecare Chobham & Woking

Room 12, First Floor, Richmond House, Forsyth Road, Woking GU21 5SB
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9.9 30 Reviews
  • Alina Homecare Chobham & Woking, Woking
Alina Homecare Chobham & Woking provides high-quality home care services to those living in Addlestone, Bagshot, Blackwater, Byfleet, Camberley, Chobham, Goldsworth Park, Knaphill, Lightwater, Maybury, New Haw, Ottershaw, Sheerwater, St. Johns, West Byfleet, Windlesham & Woking.

The branch manager has many years working within the care industry and is very passionate about the services they provide.

Staff are selected for their skills of compassion and past care experience and treat individuals with respect and dignity at all times.

Individuals, their families and carers are kept up to date about key care decisions.
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Care Provided by Alina Homecare Chobham & Woking

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.


The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.


We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.


We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


Your home. Your care. Your choice.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Laura Simpson (Registered Manager)

Alina Homecare Chobham & Woking Reviews (30)

9.9

Alina Homecare Chobham & Woking has a Review Score of 9.9 (9.908) out of 10, based on 11 reviews in the last 2 years.
Over all time Alina Homecare Chobham & Woking has 30 reviews.

Overall Experience
  • 26
  • 4
  • 0
  • 0
  • 0
Date Published
  • 30
  • 6
  • 10
  • 11
  • 19
Reviewer Connection to Alina Homecare Chobham & Woking
  • 11
  • 9
  • 6
  • 2
  • 1
  • 1
Total of 30, showing 21-30
Review from M R (Client) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are polite. If there is a change in the rota, I am notified beforehand.
I have no complaints to make.
I thank everyone for doing their best and wishing Alina Homecare Chobham a successful future.
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  • Treated with Dignity
  • Value for Money
Review from L R (Daughter of Client) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have three different carers all of whom are helpful and go over and above the call of duty.
We think Alina Homecare are very fortunate to have such wonderful employees it is important to us that they are treated well by Alina and its management as changes in staff cause disruption and anxiety. It
was disappointing when Alina couldn't fulfil our three calls per day, but a compromise was found which enabled us to continue to receive care from the same employee's thank goodness.
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Review from Mary D (Daughter of Client) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum finds it very difficult to accept that she now needs help with washing and dressing, and does not accept this help willingly. The staff from Alina Homecare Chobham, have been wonderful - patient, compassionate, and really understand the challenges older people face when having to accept help.
Mum is very fussy and wants her carer to come at 8.00am prompt. There have been one or two occasions when they have been a little bit later, but this has not been too much of a problem for her, because all the staff have been so wonderful. I would have no hesitation in recommending Alina Homecare Chobham. Their prices are competitive and what one would expect to pay for high-quality care. There was one carer in particular who is an absolute star, but I'm not allowed to name her! I went on holiday for a week and felt so relieved because she kept in contact with me by email as Mum was not too well.
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Review from Gladys A (Client) published on 15 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My last carers were absolutely rubbish. Then I joined Alina. They come in with a smile on their face and so calm and relaxing. It makes such a difference in my life. I have my favourites and I'm not ashamed to say it, I give credit where it's due.
You've all rescued me and I really appreciate it, thank
you.
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Review from Heather G (Client) published on 31 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care I receive. The staff seem to be undaunted by my requests, they have helped me to reorganise my living space with some carers going above and beyond.
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  • Treated with Dignity
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Review from Chris B (Son of Client) published on 31 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with Alina Homecare, most importantly for me is mum happy and looks forward to the visits and we are both happy with the service keep up the good work Alina.
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  • Treated with Dignity
  • Value for Money
Review from Kevin P (Husband of Client) published on 7 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alena Homecare Staff are excellent, helpful, well-mannered, kind and caring, and nothing is too much for them to do. My wife had a spine fracture and they have helped us tremendously and their Supervisor and their Manageress reassure us both, ensuring my wife gets the good help she needs. Thank you
for helping us to get my wife better.
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Review from Mark K (Son of Client) published on 28 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been looking after my 95-year-old mother for the last few weeks are very helpful and attentive. My mother looks forward to them coming. They make her tea etc, talk to her and do any little chores she requires. She definitely not feeling as lonely as she did before. Very happy.
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Review from Stephen P (Son of Client) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls who come to look after my mother are always helpful, professional, chatty and friendly. I am often alerted to the sound of laughter coming from the bedroom when they visit. I would be happy to recommend Alina Homecare to anyone in need of their services.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Heather D (Daughter of Client) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. The carers go one step further to make sure everything is OK. Lovely carer.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Alina Homecare Chobham & Woking is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for Alina Homecare Chobham & Woking is calculated as follows: ( (60 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Chobham & Woking is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Laura

Laura

Job Title: Branch Manager Joined: 2022

Laura and the whole team at Alina Homecare Camberley are passionate about delivering high-quality, tailored care for their clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Chobham & Woking to verify any information. View our terms and conditions. Alina Homecare Chobham & Woking has an Enhanced Service - more info.