Alcester Home Care

Great Alne Park, Great Alne, Alcester, B49 6HS
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9.9 66 Reviews
  • Alcester Home Care, Alcester
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Care Provided by Alcester Home Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.40 – £38.85

At Alcester Home Care, we understand that choosing care for yourself or a loved one is one of the most important decisions you’ll ever make. That’s why we’re committed to complete transparency when it comes to our fees—everything is clearly explained from the start, with no hidden extras, no small print, and no unexpected charges. What you see is exactly what you get: exceptional care delivered with honesty and integrity.


We believe the quality of care is directly linked to the time we spend with our clients. That’s why our 1-hour visit option has been designed to offer more than just essential assistance—it’s an opportunity for meaningful interaction, companionship, and attentive, unhurried care. From helping with personal routines to preparing meals, supporting mobility, or simply sharing a friendly conversation over a cup of tea, our carers have the time to do things properly.


Longer visits also mean more can be achieved in one go, reducing the need for frequent shorter visits. This makes our service not only more effective in meeting individual needs but also more cost-efficient over time. It’s a practical way to ensure consistent, high-quality support without compromising on value.


At Alcester Home Care, we don’t just provide care—we enrich lives, nurture independence, and bring peace of mind to families.


Invest in care that truly makes a difference.

These prices are only a guideline, please contact Alcester Home Care to find out the exact price for your requirements.

Contact Alcester Home Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Alcester Home Care to get a personalised quote.

Good to Know

Owner

  • Alcester Home Care Agency Ltd
  • Privately Owned

Person in Charge

  • Andrew Wallis (Registered Manager)
Are you the Owner/Manager of Alcester Home Care? View your Advertising Options

Alcester Home Care Reviews (66)

9.9

Alcester Home Care has a Review Score of 9.9 (9.855) out of 10, based on 21 reviews in the last 2 years.
Over all time Alcester Home Care has 66 reviews.

Overall Experience
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  • 6
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Date Published
  • 66
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Reviewer Connection to Alcester Home Care
  • 21
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Total of 66, showing 1-20
Review from Elizabeth R (Daughter of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I have been very impressed with the caring service offered by Alcester Home Care. The field care supervisor and her team have gone to a lot of trouble to accommodate our needs for care for our father and his partner at short notice and we are very grateful.
Reply from ANDREW WALLIS, Registered Manager at Alcester Home CareThank you for taking the time to give us such a fantastic review.
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Review from Nicholas N (Son of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcester Home Care's excellent care and attention to detail has allowed my mother to continue living in her own home for about 7 years longer than otherwise possible. She is now age 102 and has decided to move into a care home, but the compassion and love shown by all the carers over the years will
not be forgotten. They are truly fantastic and I would highly recommend them.
Reply from Richard Stevens, Deputy Manager at Alcester Home CareThank you for taking the time to review us and give us such an excellent review. It has been an absolute pleasure to support your mum and to keep her at home for so long, she is truly amazing! All of us at Alcester Home Care are going to miss her and from carers to the office team, please accept our well wishes for the future.
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Review from Ann P (Client) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Am very satisfied generally with daily assistance the carers provide. As I am no longer able to do so many jobs around the house, the carers fill in these gaps well and I appreciate the help given, usually with a smile.
I want to stay in my own home as long as possible and Alcester Care will give me
the support I need in the future.
A big thank you to all staff.
Reply from Liz Ballinger, Field Care Supervisor at Alcester Home CareThank you so much for your kind words. We are so pleased to hear the positive impact our carers are making. Thank you again for trusting in us.
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Review from Sheila R (Client) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I start to congratulate all the staff that come to my assistance. Everyone is wonderful and do anything I ask of them. I am satisfied and happy with everyone.
Reply from Liz Ballinger, Home Care Manager at Alcester Home CareThank you so much for your wonderful feedback-it truly means a lot to us.We're absolutely delighted to hear that you're happy with the support you've receivedThank you again for taking the time to share your experience-it's a pleasure to support you.
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Review from E H (Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AlcesterHomeCare have changed my life.
everyone is friendly and always go out of there way to help you,they go above and beyond there duties as cares and managers.
Knowing I can contact the office if I have a question or need anything makes a huge difference to my needs.
On plus side of getting
a rota every Friday afternoon so I know ahead of time what my call time is the following week.
Having flexibility for any hospital or Dr's appts
I have gone from someone who wouldn't leave my flat from fear and anxiety and depression.
To going out with my carer every Monday and sometimes a trip out for a walk or a coffee.
From not leaving my bedroom in nearly 15 years to finally doing my flat up and making it a home..when AlcesterHomeCare came into my life nearly 3 years ago, none of this would have been possible without my carer and the great managers in AlcesterHomeCare.
Reply from Richard Stevens, Deputy Manager at Alcester Home CareThank you for taking the time to provide us with such a glowing review! It is an absolute pleasure to support you and to know we have made such a difference! We work hard to try to ensure that we deliver the best care we can, and hearing that we succeed makes all the hard work worth it. We are proud of how far you have come and of the hard work you have put in too, we know it's not been easy at times. Thank you again!
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Review from S G (Wife of Client) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall happy with AHC. Quite a large turnover of staff now compared to 2 years ago.
Reply from ANDREW WALLIS, Registered Manager at Alcester Home CareThank you for taking the time to share your honest feedback. We appreciate candid reviews like yours because they help us identify areas where we need to improve and hold us accountable to our clients and their families.Unlike many businesses that seem to receive only glowing 5-star reviews, we believe genuine feedback - both positive and negative - is more valuable for families trying to make important decisions about care for their loved ones. Your experience highlights specific areas where we fell short, and we're taking concrete steps to address these issues.We'd welcome the opportunity to discuss your concerns directly and work toward a resolution. Please contact us if you would like to discuss further.We're committed to earning back your trust and proving that we can deliver the quality care your family deserves.
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Review from Edward R (Client) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the services of Alcester Home Care for more than six months and are very satisfied with the dedication of the staff, the care provided and empathy shown. The management has also shown flexibility in meeting our requirements.
Reply from Richard Stevens, Deputy Manager at Alcester Home CareThank you for providing us such a fantastic review! It is a pleasure to provide care for you.
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Review from Wendy P (Daughter of Client) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcester Home Care has made a big difference to my mum, who has dementia, and to our whole family. We couldn’t keep Mum at home without them. We have never had any reason to complain about any of the carers who come to visit, all are really competent and friendly, we look forward to seeing them. The
company is well organised and very helpful, deal with any issues or problems quickly and easily, or so it seems to us.
I would not hesitate to recommend them.
Reply from Liz Ballinger, Field Care Supervisor at Alcester Home CareThank you for taking the time to provide us with an amazing review! It is a great pleasure to care for your mum.
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Review from David B (Husband of Client) published on 6 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with carers. Polite, respectful and very helpful. The office team are prompt with the rotas and when we have needed to change arrangements they have always done their best to accommodate our needs.
Reply from Liz Ballinger, Field Care Supervisor at Alcester Home CareThank you for your kind review, we are proud of our team of carers. It is a pleasure to support your family member.
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Review from M L (Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have fortnightly visits from Alcester Home Care to assist me with bathing. The whole company seems to be very well organised, the carers always arrive on time, are caring and empathetic and nothing is too much trouble.
Reply from Richard Stevens, Deputy Manager at Alcester Home CareThank you for providing us with such a lovely review; it is a pleasure to assist you!
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Review from Helen B (Daughter of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcester Home Care is a very professional agency. All their staff are well-trained, friendly and courteous, offering an excellent level of care.
I have known them since December 2023 when they first cared for my father for a few weeks before his death. Since then, they have offered twice-daily visits
to my mother, who has mobility needs and is in frail health.
My mother is very happy with the care received and finds all the staff very friendly and caring.
I know that the agency will contact me regarding any concerns they pick up on. If I need to contact the office, I am confident of being listened to and that any follow-up action needed will be carried through.
I highly recommend Alcester Home Care agency to anyone looking for quality home care.
Reply from Richard Stevens, Deputy Manager at Alcester Home CareThank you for taking the time to give us such a fantastic review. It is a pleasure to care for your mum.
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Review from Ian L (Son of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcester Home Care has provided care for my mother after coming out of hospital eighteen months ago and now on an ongoing basis. All the staff, from management to carers, are superb and I cannot fault the care that my mother has and is still receiving.
Reply from Richard Stevens, Deputy Manager at Alcester Home CareThank you for providing us with this fantastic review. It is a pleasure to care for your mum.
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Review from Linda B (Wife of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are lovely and very kind. I would recommend them to anybody. They are reliable and most of them come regularly which is good for us as we get to know them over time. The office staff are courteous and helpful.
Reply from Liz Ballinger, Field Care Supervisor at Alcester Home CareIt is a pleasure to support your husband, we are proud of our team of quality carers. Thank you for your kind review of our service.
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Review from Richard T (Husband of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the ladies are cheerful and competent.
My wife likes them all. We are appreciative of their help.
We have seen very many carers over the last six weeks. We would appreciate a somewhat smaller number so that we became more familiar with them.
Reply from Richard Stevens, Deputy Manager at Alcester Home CareThank you for taking the time to provide us with a review, we appreciate your feedback.
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Review from Tim H (Son of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really lovely team of carers that look after my mum. She gets on very well with them and looks forward to their visit every morning. We're all very happy with the service which enables us to meet her care needs.
Reply from Liz Ballinger, Field Care Supervisor at Alcester Home CareI want to thank you for your positive review of our service. It has been a pleasure to support Mum. It is important to us that both our clients and their family members feel supported by us. Thank you once again.
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Review from Richard H (Son of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a client of Alcester Home Care for a few years now after suffering a variety of medical episodes. The most recent crisis was dealt with magnificently by the whole team. Nothing is ever too much trouble and everyone always goes the extra mile to make sure that my mum is looked after and
cared for in the comfort of her own home. The team at Alcester are a lifeline and I rely upon them and also trust them implicitly to do the best and provide the best care possible.
Reply from Richard Stevens, Deputy Manager at Alcester Home CareThank you for taking the time to provide us with such a positive review. It is always a pleasure to care for your mum.
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Review from Steve B (Son of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been a great help, helping me look after my 92-year-old mom, professional, nothing is too much trouble. The staff that attended to Mom are excellent, always inform me of any changes to Mom's needs. Visits are usually at the times required. Constantly informed of any rota changes. Have recommended
them many times to others who need this sort of service.
Reply from Liz Ballinger, Field Care Supervisor at Alcester Home CareIt has been a pleasure providing support to Mum. We sincerely appreciate your recommendations of our services.
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Review from H R (Wife of Client) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been highly impressed with Alcester Home Care. They have been a wonderful care company especially this last month when I became injured. They have stepped in and increased the care for my husband with no trouble at all (at least not visible to us!). Every single carer has been warm and friendly
and very professional and it has made our lives so much easier. I would thoroughly recommend Alcester Home Care to anyone who needs support in their own home. They are great!
Reply from Richard Stevens, Deputy Manager at Alcester Home CareThank you for taking the time to submit this fantastic review! It is a pleasure to help you and your husband!
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Review from Jane B (Sister of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister started her care package in December 23, I was going to be out of the country and felt she needed some help as her health had deteriorated.
The whole transition into a care package went very smoothly.
It was a big life change for my sister who had previously been independent and mobile.
She
was very pleased with all her carers, they are so kind and caring, always treating her as an individual and not just a "job".
I would definitely recommend Alcester Home Care to anyone considering a care package for their loved ones.
Also there is an app to download so you can read about the daily care routine.
This is very reassuring, especially as I don't live nearby and don't see my sister on a daily basis.
Reply from Richard Stevens, Deputy Manager at Alcester Home CareThank you for for taking the time to provide your fantastic review! It is a pleasure to care for your sister.
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Review from Robert J (Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and treat one with respect. They are punctual and if there are any problems, the office keeps you informed of changes to times or staff assigned.
The staff not only perform their care tasks well but also take time to talk and build a relationship.
Reply from Liz Ballinger, Field Care Supervisor at Alcester Home CareThank you for taking the time to review our service. Your feedback is invaluable to us as a provider.
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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Alcester Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for Alcester Home Care is calculated as follows: ( (109 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 124 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alcester Home Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Alcester Home Care

What Type of Services does Alcester Home Care offer?

Alcester Home Care offers Home Care.

How many Carers does Alcester Home Care employ?

Alcester Home Care employs 37 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcester Home Care to verify any information. View our terms and conditions. Alcester Home Care has an Basic Service - more info.