Alcester Home Care

Great service, friendly staff, very punctual. We like that the same person comes each week (thanks). The service is respectful and friendly, and very punctual. It is nice to be able to use a local service.

I would like to praise the carer for her excellent care she delivers to my mother. Mum always lets her in and makes her feel like a friend is visiting rather than a carer. The Care Coordinator has always been very supportive when I've ever had to contact the office.

Alcester Home Care have assisted my mother with her personal care once a week since November 2020. My mother has enjoyed the female company and the chance for a chat. My mum has found the carers to be warm, friendly, helpful, and very caring. My mum is especially appreciative when she can have the same carer for several weeks running. As a daughter, I have found the staff in the office to be exceptionally helpful and responsive when we have needed to make changes.

I could not wish for a better service from Alcester Home Care. The carers go above and beyond what is expected of them. When their duties are completed they spend the remaining time chatting and providing pleasant company for my mother. After each visit, an app on our mobile provides us with an outline as to how the visit went. This is very reassuring as we live some distance away. All in all, we could not be more grateful, thank you.

I contacted Alcester Home Care when I urgently needed help to look after my Mother. Their immediate, reassuring, friendly response meant I had the help I needed very quickly. After a strong initial reluctance, Mum came to look forward to the carers' visits. They were all lovely and it gave me great peace of mind to know they were there for her. I was able to see how she had been during their visits through an app. Mum decided to 'go it alone' again now she is feeling better. Having carers has given her a new lease of life! She loved to chat with them and I know she will miss their company. I will have no hesitation in asking for their help again if needed in the future.

Alcester Home Care have provided an excellent service to my mother. My mum lives in a flat in a retirement apartment block and has daily visits from care visitors to provide some social company, and to perform any basic household tasks etc that she may need help with. Her care visitors are friendly and encouraging to her, and the management staff have been very useful and constructive in talking to me to help arrange the best care arrangements for her. They have especially done a great job this year (2020) coping with the pandemic situation and continuing to provide care visits despite all the lockdowns. I think they provide a very high standard of service and I would certainly recommend to others that they consider Alcester Home Care if they are looking for a home care visiting service.

After 5 years of using the service, I am happy with the overall service the company is providing for me.

I am extremely impressed with all the carers. There is no rush, they take their time and have such patience. I would have no problem recommending this care company to a relative or friend.

Since returning here (3/7/20) I have been impressed by the standards of care shown by the carers. They all seem willing to go the extra mile if necessary to meet my needs, having spent the last 6 months in hospital and care homes. It has been a pleasure to come back home.

We are extremely happy with all aspects of the care we receive. The carers are excellent. Nothing is too much trouble for them. During this lockdown period, we would not have managed without their daily visits. My husband and I have different needs. We are both rather disabled and I had been his primary carer until I became ill and could not manage. The service has proved to be a lifeline.

I am very pleased with the service provided. I appreciate the courtesy I receive from the carers. I have to have personal care and I am happy that they always maintain my dignity when caring for me.

Excellent service and a friendly company. Would recommend. They go over and beyond to make me comfortable. Nothing is too much trouble. I would like to take the opportunity to express what a fantastic company this is.

I choose Alcester Homecare for care for my nan, and what a fantastic agency. The carers have been absolutely brilliant, caring and compassionate and go above and beyond. Any issues were dealt with quickly and efficiently. I couldn’t have managed it without them. I would highly recommend.

As a company, they are flexible and helpful. They listen to your needs and requirements and act accordingly. The ladies who care for my mother-in-law are all great. Reliable, professional, caring and friendly. We have a core of around 6 carers coming in 3 times a day, every day, so they have all built up a great relationship with her, which is really important. All the carers communicate well with each other, so my mother-in-law's needs are always met. Either the carers or the office contacts me straight away with any concerns or queries, so we have full faith that the best care is always given. With the care agency being so closely linked to the health centre, any medical issues can be addressed really quickly which is added reassurance. We would definitely recommend Alcester Home Care.

We have been using Alcester Homecare for my mum since March 2020. We were very happy with how quickly they arranged the service at short notice in the difficult time of Covid 19. They have gone out of their way to find out what Mum needs and are happy to arrange anything that they can that makes her life happier. They have been very professional and provide very friendly caring staff. Our mum is very happy with the visits. The access care app is worth having. A daily window on what is happening on each visit from the words of each carer. Thank you Alcester Home Care.

and soon put my husband at ease. Although the care was only needed for a short time, it was what we required to help my husband get strong again. Many thanks.

This company has been great. They are friendly and hardworking - nothing is too much trouble, they go above and beyond. Whatever you need they will do. I'm glad I chose this home care team they are not just carers but have become friends too!

My father has become very friendly with the home care team. They are punctual, reliable and very caring. He looks forward to seeing them each morning and having a chat. He has found they are the best company ever.

I have found everyone to be so helpful and accommodating and as I live a long way away the communication has been excellent. Thank you for your help and care.

The agency staff kept me fully informed of any changes in her care and always acted in a highly professional way. I cannot thank them enough for all they did for my aunt and I had peace of mind knowing she was being cared for so well. Thank You.