Alcester Home Care

Great Alne Park, Great Alne, Alcester, B49 6HS
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9.9 66 Reviews
  • Alcester Home Care, Alcester
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Care Provided by Alcester Home Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.40 – £38.85

At Alcester Home Care, we understand that choosing care for yourself or a loved one is one of the most important decisions you’ll ever make. That’s why we’re committed to complete transparency when it comes to our fees—everything is clearly explained from the start, with no hidden extras, no small print, and no unexpected charges. What you see is exactly what you get: exceptional care delivered with honesty and integrity.


We believe the quality of care is directly linked to the time we spend with our clients. That’s why our 1-hour visit option has been designed to offer more than just essential assistance—it’s an opportunity for meaningful interaction, companionship, and attentive, unhurried care. From helping with personal routines to preparing meals, supporting mobility, or simply sharing a friendly conversation over a cup of tea, our carers have the time to do things properly.


Longer visits also mean more can be achieved in one go, reducing the need for frequent shorter visits. This makes our service not only more effective in meeting individual needs but also more cost-efficient over time. It’s a practical way to ensure consistent, high-quality support without compromising on value.


At Alcester Home Care, we don’t just provide care—we enrich lives, nurture independence, and bring peace of mind to families.


Invest in care that truly makes a difference.

These prices are only a guideline, please contact Alcester Home Care to find out the exact price for your requirements.

Contact Alcester Home Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Alcester Home Care to get a personalised quote.

Good to Know

Owner

  • Alcester Home Care Agency Ltd
  • Privately Owned

Person in Charge

  • Andrew Wallis (Registered Manager)
Are you the Owner/Manager of Alcester Home Care? View your Advertising Options

Alcester Home Care Reviews (66)

9.9

Alcester Home Care has a Review Score of 9.9 (9.855) out of 10, based on 21 reviews in the last 2 years.
Over all time Alcester Home Care has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alcester Home Care
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Total of 66, showing 41-60
Review from Steve L (Son of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service, friendly staff, very punctual. We like that the same person comes each week (thanks). The service is respectful and friendly, and very punctual. It is nice to be able to use a local service.
Reply from Liz Ballinger, Field Care Supervisor at Alcester Home CareWe really do appreciate your kind words and positive feedback on our services. It is important to us to try to maintain continuity as much as possible. It is important to us that our clients feel comfortable around our carers. Many thanks, Alcester Home Care.
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Review from Jane W (Daughter of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to praise the carer for her excellent care she delivers to my mother. Mum always lets her in and makes her feel like a friend is visiting rather than a carer. The Care Coordinator has always been very supportive when I've ever had to contact the office.
Reply from Liz Ballinger, Field Care Supervisor at Alcester Home CareMany thanks for your kind words and positive feedback on our services. It is a pleasure offering care and support to your mum, we really do appreciate your feedback. Kind regards, Alcester Home Care.
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Review from Lynn (Daughter of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcester Home Care have assisted my mother with her personal care once a week since November 2020. My mother has enjoyed the female company and the chance for a chat. My mum has found the carers to be warm, friendly, helpful, and very caring. My mum is especially appreciative when she can have the same
carer for several weeks running. As a daughter, I have found the staff in the office to be exceptionally helpful and responsive when we have needed to make changes.
Reply from Abbey Caseley, Consultant at Alcester Home CareIt has been a great pleasure supporting your mum, we want to thank you for your kind words and positive feedback on our services. We wish you and your family all the very best for the future.
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Review from Andy W (Son of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not wish for a better service from Alcester Home Care. The carers go above and beyond what is expected of them. When their duties are completed they spend the remaining time chatting and providing pleasant company for my mother. After each visit, an app on our mobile provides us with an outline
as to how the visit went. This is very reassuring as we live some distance away. All in all, we could not be more grateful, thank you.
Reply from Liz Ballinger, Field Care Supervisor at Alcester Home CareHi, it is an absolute pleasure being able to support your mum, it is also great to hear that we are also enabling you to have peace of mind that your mum is well. We understand the concerns and worries families can have when not living nearby their loved ones. We appreciate your kind words and positive feedback on our services. Kind regards, Alcester Home Care.
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Review from Linda H (Daughter of Client) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Alcester Home Care when I urgently needed help to look after my Mother. Their immediate, reassuring, friendly response meant I had the help I needed very quickly. After a strong initial reluctance, Mum came to look forward to the carers' visits. They were all lovely and it gave me great
peace of mind to know they were there for her. I was able to see how she had been during their visits through an app. Mum decided to 'go it alone' again now she is feeling better. Having carers has given her a new lease of life! She loved to chat with them and I know she will miss their company. I will have no hesitation in asking for their help again if needed in the future.
Reply from Liz Ballinger, Consultant at Alcester Home CareThank you so much for the positive feedback about the service we delivered to your Mother. It was lovely to support her and see her improve during her time with us, our team will miss her very much.
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Review from Chris H (Son of Client) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcester Home Care have provided an excellent service to my mother. My mum lives in a flat in a retirement apartment block and has daily visits from care visitors to provide some social company, and to perform any basic household tasks etc that she may need help with. Her care visitors are friendly
and encouraging to her, and the management staff have been very useful and constructive in talking to me to help arrange the best care arrangements for her. They have especially done a great job this year (2020) coping with the pandemic situation and continuing to provide care visits despite all the lockdowns. I think they provide a very high standard of service and I would certainly recommend to others that they consider Alcester Home Care if they are looking for a home care visiting service.
Reply from Liz Ballinger, Care Coordinator at Alcester Home CareThank you for your kind words, we are always keen to listen to our clients and their family members and appreciate you taking the time to do this review.
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Review from M M (Client) assisted by family/friend published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 5 years of using the service, I am happy with the overall service the company is providing for me.
Reply from Maggie Krzeminska, Branch Manager at Alcester Home CareThank you for your kind words, we are always keen to listen to our clients and appreciate you taking the time to do this review.
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Review from G L (Wife of Client) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely impressed with all the carers. There is no rush, they take their time and have such patience. I would have no problem recommending this care company to a relative or friend.
Reply from Maggie Krzeminska, Branch Manager at Alcester Home CareThank you for your kind words, we are always keen to listen to our clients and appreciate you taking the time to do this review.
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Review from Christopher W (Client) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since returning here (3/7/20) I have been impressed by the standards of care shown by the carers. They all seem willing to go the extra mile if necessary to meet my needs, having spent the last 6 months in hospital and care homes. It has been a pleasure to come back home.
Reply from Maggie Krzeminska, Branch Manager at Alcester Home CareThank you for your kind words, we are always keen to listen to our clients and appreciate you taking the time to do this review.
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Review from M H (Client) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with all aspects of the care we receive. The carers are excellent. Nothing is too much trouble for them. During this lockdown period, we would not have managed without their daily visits. My husband and I have different needs. We are both rather disabled and I had been his primary
carer until I became ill and could not manage. The service has proved to be a lifeline.
Reply from Maggie Krzeminska, Branch Manager at Alcester Home CareThank you for taking the time to review our service and your kind words - we really appreciate it.
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Review from A H (Client) assisted by family/friend published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service provided. I appreciate the courtesy I receive from the carers. I have to have personal care and I am happy that they always maintain my dignity when caring for me.
Reply from Maggie Krzeminska, Branch Manager at Alcester Home CareThank you for your kind words, we are always keen to listen to our clients and appreciate you taking the time to do this review.
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Review from Thomas L (Client) assisted by family/friend published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and a friendly company. Would recommend. They go over and beyond to make me comfortable. Nothing is too much trouble. I would like to take the opportunity to express what a fantastic company this is.
Reply from Maggie Krzeminska, Branch Manager at Alcester Home CareThank you for taking the time to review our service and your kind words - we really appreciate it.
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Review from S H (Granddaughter of Client) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I choose Alcester Homecare for care for my nan, and what a fantastic agency. The carers have been absolutely brilliant, caring and compassionate and go above and beyond. Any issues were dealt with quickly and efficiently. I couldn’t have managed it without them. I would highly recommend.
Reply from Liz Ballinger, Care Co-ordinator at Alcester Home CareThank you for your review, we wish you all the very best for the future.
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Review from C B (Daughter-in-law of Client) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a company, they are flexible and helpful. They listen to your needs and requirements and act accordingly. The ladies who care for my mother-in-law are all great. Reliable, professional, caring and friendly. We have a core of around 6 carers coming in 3 times a day, every day, so they have all built
up a great relationship with her, which is really important. All the carers communicate well with each other, so my mother-in-law's needs are always met. Either the carers or the office contacts me straight away with any concerns or queries, so we have full faith that the best care is always given. With the care agency being so closely linked to the health centre, any medical issues can be addressed really quickly which is added reassurance. We would definitely recommend Alcester Home Care.
Reply from Liz Ballinger, Care Coorindator at Alcester Home CareThank you for your kind review of our services; it is a pleasure being able to provide support for your mother-in-law.
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Review from Louise S (Daughter of Client) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Alcester Homecare for my mum since March 2020. We were very happy with how quickly they arranged the service at short notice in the difficult time of Covid 19. They have gone out of their way to find out what Mum needs and are happy to arrange anything that they can that makes her
life happier. They have been very professional and provide very friendly caring staff. Our mum is very happy with the visits. The access care app is worth having. A daily window on what is happening on each visit from the words of each carer. Thank you Alcester Home Care.
Reply from Liz Ballinger, Care Coordinator at Alcester Home CareThank you for your review, it really has been a pleasure meeting and supporting your mom, thank you.
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Review from Frances B (Wife of Client) published on 13 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely pleased with the response from the agency and the prompt care package that was put in place at a short notice. The carer was always on time, friendly
and soon put my husband at ease. Although the care was only needed for a short time, it was what we required to help my husband get
strong again. Many thanks.
Reply from Liz Ballinger, Care Co ordinator at Alcester Home CareThank you for the review!
It was a pleasure to support both you and your husband, and help to build his strength to enable him to regain his independence.
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Review from Thomas L (Client) assisted by family/friend published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This company has been great. They are friendly and hardworking - nothing is too much trouble, they go above and beyond. Whatever you need they will do. I'm glad I chose this home care team they are not just carers but have become friends too!
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Review from Cynthia D (Daughter of Client) published on 17 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has become very friendly with the home care team. They are punctual, reliable and very caring. He looks forward to seeing them each morning and having a chat. He has found they are the best company ever.
Reply from Tom Wallis, Director at Alcester Home CareThank you so much. This truly warms our hearts and is the reason we exist. We will let the team know - they will be thrilled.
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Review from Helen D (Daughter of Client) published on 2 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found everyone to be so helpful and accommodating and as I live a long way away the communication has been excellent. Thank you for your help and care.
Reply from Kaye Bristow at Alcester Home CareHi
Thank you so much for taking the time to review us - We really appreciate it.
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Review from Susan H (Niece of Client) published on 14 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff from this agency cared for my aunt over a period of 12 months. Throughout I was very impressed with the staff, how they respectfully engaged with my aunt, offered her choice and a high standard of personalised care as per her care plan. They respected her dignity and Aunt was always beautifully
dressed when I visited. The staff were very astute to any changes in Aunty's health and ensured she received the appropriate care/response needed to maintain her wellbeing. Their caring and encouraging approach meant Aunty's level of independence improved and she had the best quality of life possible that her disabilities and health allowed.
The agency staff kept me fully informed of any changes in her care and always acted in a highly professional way. I cannot thank them enough for all they did for my aunt and I had peace of mind knowing she was being cared for so well. Thank You.
Reply from Kaye Bristow at Alcester Home CareThank you so much for taking the time to review our agency, it was a real pleasure looking after your aunt.
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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Alcester Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for Alcester Home Care is calculated as follows: ( (109 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 124 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alcester Home Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcester Home Care to verify any information. View our terms and conditions. Alcester Home Care has an Basic Service - more info.