Alcester Home Care

Thank you everyone.

It has been a joy to meet people after such a long time to share interests and feel part of different views and share life and its challenges for such a time as this. Thank you for your support.

My grandmother has been taken care of by this team for 12 months, as a family we could not wish for anything better. From the start of our journey, we found the onboarding process was easy, they are very confident, professional, and reliable, and she gets to stay at home and have the care she requires and some independence. This gives me a piece of mind to know she has everything in place.

We requested services from Alcester Home Care for respite with only a couple of weeks' notice for morning and evening visits to Mum who has dementia. The whole process has been seamless. Nothing is a problem. Assessments were swift and thorough. All carers on the rota are well-informed about Mum's needs and they are so kind. Mum looks forward to her care visits. It has really taken the pressure off whilst we await the arrival of a baby. I will be looking to continue to use the service beyond the respite period as we are so impressed. Highly recommend.

Dad has always looked forward to the girls visiting and just talking to them.

We cannot fault Alcester Home Care and the service they have provided for my dad since he needed extra support. All the carers have been friendly, polite and respectful and my dad enjoyed their visits. We were very impressed with the standard of care he received. Communication with Alcester Home Care has been excellent.

Very pleasant people.

I have received support from Alcester Home Care for twelve months starting at a time when I was suffering from depression. My carer helped me through this difficult period and continues to provide assistance to me. She now has a set routine for her three one hourly early morning calls without referring to me for any guidance. In short, I find at the age of eighty-four, I am not sure I would be able to live on my own without her support.

We recommend Alcester Home Care wholeheartedly. We have been so pleased with the help the carers have given us. It was something we were dreading, but they have made the whole process as pleasant as possible. Also, we have needed to keep changing the package, and this has been organised very quickly and efficiently.

Alcester Home Care have provided home services to my brother for nearly a year now. He has a brain injury that affects his memory and needs help with day-to-day housekeeping tasks. The staff are helpful, professional and really friendly and my brother feels comfortable with all of them. Naturally, there were a couple of teething problems, as there would be with any new setup, but the local managers have been enormously helpful and very accessible in getting minor issues sorted. I honestly feel I would recommend this agency to anyone who needs care in their home based on the service we have received. Thank you

The carers are fantastic, so friendly and encouraging. I would definitely recommend the services of Alcester Home Care.

Alcester Home Care looked after my mum for 3 years from January 2020. I couldn't visit mum during the pandemic so the carers did everything for her - shopping, laundry, putting out the bins to be emptied, as well as the usual personal care and assistance with food and medication. Mum stayed well throughout the pandemic, a testament to the professionalism of the carers. Mum had very little mobility, but she was encouraged to get out of bed and her chair as much as possible. Her skin remained in good condition, thanks to the carers applying barrier creams every day. All the carers were bright and cheerful, raising mum's spirits by their visits. I found the app on my phone to be very helpful to see how mum was doing at each visit, especially when I couldn't visit. I would recommend Alcester Home Care.

The manager and her team have looked after Mum for 18 months. Mum has advanced dementia, her health is deteriorating and she is bed-bound. Everyone is excellent. They show great professionalism, dedication, kindness and understanding. The schedule of visits takes account of Mum's care needs and daily routine, robust safety checks ensure that carers are supported in their handling of medicines and equipment, and liaison with the NHS Continuing Healthcare Funding team has been very well managed. The carers are well-trained, confident and highly skilled. They show great sensitivity to changes in Mum's condition, look after her extremely well and their visits brighten her day. They draw on their knowledge and experience to alert me to any health concerns so I can follow these up promptly with the doctor or district nurses. The commitment to high-quality care makes a significant, very positive impact on Mum's quality of life and brings great support and reassurance to her family.

I engaged the services of Alcester Home Care to help my Dad who had increasing mobility problems. He always spoke highly of each carer and said how friendly and easygoing they were. Nothing was too much trouble. I don't live in the area but found members of staff to be efficient and friendly either by phone or email. They also worked around me for appointments as to when I could be there. One of the carers called me to say she thought Dad looked quite poorly. Unfortunately, he passed away a few days later but without that call, I wouldn't have known how poorly he was and I was able to arrange for him to see a doctor and be with him for the few days before he passed away. One simple call meant the world. Thank you.

First-class care and nursing service. From the initial assessment to subsequent twice-daily care visits, we were very impressed with the high standard of nursing care mom received. All tasks eg. medicine distribution, showering, washing care, meal preparation housework were all done competently and with care and genuine friendliness. I was impressed also with the management style, all our requests for changes and additions to the service were acted upon promptly and positively. We were always promptly kept in the loop with any changes that the Agency had to make due to unforeseen circumstances such as staff illness. Would fully recommend Alcester Nursing Care to look after your loved ones, they gave us great peace of mind at a very difficult time.

Alcester Home Care provided care for my dad for just over 2 years. It allowed us to keep him safely at home for as long as possible. Dad was reluctant to accept help at first but the carers were friendly and encouraged his independence where possible so he soon grew to appreciate their visits and it provided us with great comfort to know he had regular checks from professional carers. This was particularly helpful during the lockdown period, we would have struggled to keep him safe and healthy without them. I would like to give a special mention to the field care supervisor, who has been very supportive throughout. She responded to any specific requests we had and helped us enormously when any medical challenges arose. Having the app to be able to see what specific tasks had been carried out or any particular needs identified was also a really helpful tool. Overall I would thoroughly recommend the services of Alcester Home Care. Thank you.

My sister-in-law was able to stay in her own home for longer than expected due to the carers who went three times a day. Carers gave her practical help and a friendly chat when she became anxious which my sister-in-law and I much appreciated.

My daughter, son and his wife all share my praises of Alcester Care Home and would like to thank everyone.

I have been extremely satisfied with the service given by the office and the carers.

Lovely, friendly staff and very caring.