Alcester Home Care

Great Alne Park, Great Alne, Alcester, B49 6HS
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9.8 65 Reviews
  • Alcester Home Care, Alcester
Alcester Home Care are a family-run business dedicated to delivering a high standard of personalised care to residents across Warwickshire and Worcestershire.

Uniquely offering Doctor-Led Care, their compassionate and friendly team provide a wide range of services tailored to each individual's needs, from companionship and housekeeping, to personal care and 24-hour support—all within the comfort and security of their own home.

The team's approach to care emphasises preventing hospital admissions, facilitating early discharge, and providing respite care, ensuring clients receive the best possible support at all times. With a focus on maintaining a low staff turnover, they guarantee consistency in care and a deep commitment to building a trusting relationship with their clients and their families.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: £29.40 – £38.85

At Alcester Home Care, we understand that choosing care for yourself or a loved one is one of the most important decisions you’ll ever make. That’s why we’re committed to complete transparency when it comes to our fees—everything is clearly explained from the start, with no hidden extras, no small print, and no unexpected charges. What you see is exactly what you get: exceptional care delivered with honesty and integrity.


We believe the quality of care is directly linked to the time we spend with our clients. That’s why our 1-hour visit option has been designed to offer more than just essential assistance—it’s an opportunity for meaningful interaction, companionship, and attentive, unhurried care. From helping with personal routines to preparing meals, supporting mobility, or simply sharing a friendly conversation over a cup of tea, our carers have the time to do things properly.


Longer visits also mean more can be achieved in one go, reducing the need for frequent shorter visits. This makes our service not only more effective in meeting individual needs but also more cost-efficient over time. It’s a practical way to ensure consistent, high-quality support without compromising on value.


At Alcester Home Care, we don’t just provide care—we enrich lives, nurture independence, and bring peace of mind to families.


Invest in care that truly makes a difference.

These prices are only a guideline, please contact Alcester Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Alcester Home Care Agency Ltd

Person in charge

  • Andrew Wallis (Registered Manager)

Alcester Home Care Reviews (65)

Total of 65, showing 21-40
9.8

Alcester Home Care has a Review Score of 9.8 (9.799) out of 10, based on 26 reviews in the last 2 years. Over all time Alcester Home Care has 65 reviews.

Overall Experience

  • 59
  • 6
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Date Published

65
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26
39

Review from Shelia H (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a joy to meet people after such a long time to share interests and feel part of different views and share life and its challenges for such a time as this. Thank you for your support.

Reply from Liz Ballinger, Field Care Supervisor at Alcester Home Care

Thank you for taking the time to provide us with a review.
It is a pleasure being able to provide support to you.

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Review from A M (Granddaughter of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been taken care of by this team for 12 months, as a family we could not wish for anything better. From the start of our journey, we found the onboarding process was easy, they are very confident, professional, and reliable, and she gets to stay at home and have the care she requires
and some independence. This gives me a piece of mind to know she has everything in place.

Reply from Liz Ballinger, Field Care Supervisor at Alcester Home Care

Thank you for taking the time to provide us with such a positive review.

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Review from Nadine H (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We requested services from Alcester Home Care for respite with only a couple of weeks' notice for morning and evening visits to Mum who has dementia. The whole process has been seamless. Nothing is a problem. Assessments were swift and thorough. All carers on the rota are well-informed about Mum's needs
and they are so kind. Mum looks forward to her care visits. It has really taken the pressure off whilst we await the arrival of a baby. I will be looking to continue to use the service beyond the respite period as we are so impressed. Highly recommend.

Reply from Liz Ballinger, Field Care Supervisor at Alcester Home Care

Thank you so much for your kind words and for taking the time to review our services.
It really is a pleasure to support Mum.

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Review from Tim O (Son of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcester Home Care have provided help in all aspects and have been really excellent at tailoring packages to meet our needs.
Dad has always looked forward to the girls visiting and just talking to them.

Reply from Liz Ballinger, Field Care Supervisor at Alcester Home Care

Thank you so much for your kind words and for taking the time to review our services.
It really is a pleasure to support Dad.

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Review from Jane W (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault Alcester Home Care and the service they have provided for my dad since he needed extra support. All the carers have been friendly, polite and respectful and my dad enjoyed their visits. We were very impressed with the standard of care he received. Communication with Alcester Home Care
has been excellent.

Reply from Andrew Wallis, Registered Manager at Alcester Home Care

I want to thank you for providing us with such a positive review.
It really is a pleasure to support Dad.
We all try so hard to help and offer the care we want for our loved ones and it’s so nice when we make a real difference.

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Review from Philip B (Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant people.

Reply from Liz Ballinger, Field Care Supervisor at Alcester Home Care

I want to thank you for taking the time to provide us with a review of the service that we deliver.
It is a pleasure to support you from all at Alcester Home Care.

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Review from S C (Wife of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recommend Alcester Home Care wholeheartedly. We have been so pleased with the help the carers have given us. It was something we were dreading, but they have made the whole process as pleasant as possible. Also, we have needed to keep changing the package, and this has been organised very quickly
and efficiently.

Reply from Liz Ballinger, Home Care Manager at Alcester Home Care

Thank you for your lovely review. It has been a pleasure to support your loved one. Thank you for allowing us to be a part of your lives.

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Review from John M (Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received support from Alcester Home Care for twelve months starting at a time when I was suffering from depression. My carer helped me through this difficult period and continues to provide assistance to me. She now has a set routine for her three one hourly early morning calls without referring
to me for any guidance. In short, I find at the age of eighty-four, I am not sure I would be able to live on my own without her support.

Reply from Liz Ballinger, Home Care Manager at Alcester Home Care

I want to thank you for a positive review of our services. It has been a pleasure being able to support you through a challenging time and enabling you to remain at home comfortably.

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Review from Gina F (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been with Alcester Home Care for nearly two years now since my dad passed. She suffers from dementia but she can still live independently with the help and support of the carers who come in every day to look after her. Without them, it would have been extremely difficult for Mom to be independent.
The
carers are fantastic, so friendly and encouraging. I would definitely recommend the services of Alcester Home Care.

Reply from Richard Stevens, Deputy Manager at Alcester Home Care

Thank you so much for your positive review. Your mum is a pleasure to care for and we are glad that we are able to enable her to continue to live independently.

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Review from Patti B (Sister of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcester Home Care have provided home services to my brother for nearly a year now. He has a brain injury that affects his memory and needs help with day-to-day housekeeping tasks. The staff are helpful, professional and really friendly and my brother feels comfortable with all of them. Naturally, there
were a couple of teething problems, as there would be with any new setup, but the local managers have been enormously helpful and very accessible in getting minor issues sorted. I honestly feel I would recommend this agency to anyone who needs care in their home based on the service we have received. Thank you

Reply from Liz Ballinger, Home Care Manager at Alcester Home Care

Thank you for such a positive review. It has been a real pleasure supporting your brother and enabling him to continue to live independently in the comfort of his own home.

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Review from Maggie D (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcester Home Care looked after my mum for 3 years from January 2020. I couldn't visit mum during the pandemic so the carers did everything for her - shopping, laundry, putting out the bins to be emptied, as well as the usual personal care and assistance with food and medication. Mum stayed well throughout
the pandemic, a testament to the professionalism of the carers. Mum had very little mobility, but she was encouraged to get out of bed and her chair as much as possible. Her skin remained in good condition, thanks to the carers applying barrier creams every day. All the carers were bright and cheerful, raising mum's spirits by their visits. I found the app on my phone to be very helpful to see how mum was doing at each visit, especially when I couldn't visit. I would recommend Alcester Home Care.

Reply from Liz Ballinger, Home Care Manager at Alcester Home Care

We are pleased to read that we helped to ease your concerns during a very challenging pandemic. Your mum was a great pleasure to support and we feel privileged to have been a part of your loved ones' life and yours.

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Review from Michael L (Son of Client) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have looked after Mum for 18 months. Mum has advanced dementia, her health is deteriorating and she is bed-bound. Everyone is excellent. They show great professionalism, dedication, kindness and understanding. The schedule of visits takes account of Mum's care needs and daily
routine, robust safety checks ensure that carers are supported in their handling of medicines and equipment, and liaison with the NHS Continuing Healthcare Funding team has been very well managed. The carers are well-trained, confident and highly skilled. They show great sensitivity to changes in Mum's condition, look after her extremely well and their visits brighten her day. They draw on their knowledge and experience to alert me to any health concerns so I can follow these up promptly with the doctor or district nurses. The commitment to high-quality care makes a significant, very positive impact on Mum's quality of life and brings great support and reassurance to her family.

Reply from Liz Ballinger, Home Care Manager at Alcester Home Care

Hi, it is a pleasure providing care and support to your mum. Thank you for being so complimentary towards our carers and management, it certainly helps to boost team morale.

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Review from Carol S (Daughter of Client) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged the services of Alcester Home Care to help my Dad who had increasing mobility problems. He always spoke highly of each carer and said how friendly and easygoing they were. Nothing was too much trouble. I don't live in the area but found members of staff to be efficient and friendly either
by phone or email. They also worked around me for appointments as to when I could be there. One of the carers called me to say she thought Dad looked quite poorly. Unfortunately, he passed away a few days later but without that call, I wouldn't have known how poorly he was and I was able to arrange for him to see a doctor and be with him for the few days before he passed away. One simple call meant the world. Thank you.

Reply from Liz Ballinger, Home Care Manager at Alcester Home Care

Hi, thank you for such a heartfelt review, it really is touching to hear the difference we were able to make to your dad's life and to your own. We wish you and your family the very best for the future. Kind regards, Liz.

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Review from John R (Son of Client) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care and nursing service. From the initial assessment to subsequent twice-daily care visits, we were very impressed with the high standard of nursing care mom received. All tasks eg. medicine distribution, showering, washing care, meal preparation housework were all done competently and
with care and genuine friendliness. I was impressed also with the management style, all our requests for changes and additions to the service were acted upon promptly and positively. We were always promptly kept in the loop with any changes that the Agency had to make due to unforeseen circumstances such as staff illness. Would fully recommend Alcester Nursing Care to look after your loved ones, they gave us great peace of mind at a very difficult time.

Reply from Liz Ballinger, Home Care Manager at Alcester Home Care

Hi, it was a huge pleasure to provide care and support to your mum. She was admired by so many of the carers. I want to thank you for taking the time to provide us with an excellent review, which will help us to help others in the near future. We wish you all the very best for the future. Kind regards, Liz.

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Review from Rachael J (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcester Home Care provided care for my dad for just over 2 years. It allowed us to keep him safely at home for as long as possible. Dad was reluctant to accept help at first but the carers were friendly and encouraged his independence where possible so he soon grew to appreciate their visits and it
provided us with great comfort to know he had regular checks from professional carers. This was particularly helpful during the lockdown period, we would have struggled to keep him safe and healthy without them. I would like to give a special mention to the field care supervisor, who has been very supportive throughout. She responded to any specific requests we had and helped us enormously when any medical challenges arose. Having the app to be able to see what specific tasks had been carried out or any particular needs identified was also a really helpful tool. Overall I would thoroughly recommend the services of Alcester Home Care. Thank you.

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Review from J A (Sister-in-law of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was able to stay in her own home for longer than expected due to the carers who went three times a day. Carers gave her practical help and a friendly chat when she became anxious which my sister-in-law and I much appreciated.

Reply from Liz Ballinger, Field Care Supervisor at Alcester Home Care

We thank you for your positive feedback, regarding our service.
We wish you and your family all the very best for the future.
From all at Alcester Home Care

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Review from Barbara P (Wife of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I thought the care he received was brilliant. All the carers who attended to him were lovely and very, very thoughtful. They all gave him the confidence to carry on for as long as possible.
My daughter, son and his wife all share my praises of Alcester Care Home and would like to
thank everyone.

Reply from Liz Ballinger, Field Care Supervisor at Alcester Home Care

We would like to thank you kindly for your very positive feedback on our services. It was a great pleasure to support both you and your husband.
We wish you all the very best for the future.
From all at Alcester Home Care

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Review from Catherine P (Daughter of Client) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received fantastic service and continues to do so. Alcester Home Care have organised for the same carer, when possible, to visit Mum, so she has developed a strong and trustworthy relationship with her. However, all the carers have been exceptional.
When Mum has needed additional care, that
has been put into action quickly and effectively.
I have been extremely satisfied with the service given by the office and the carers.

Reply from Liz Ballinger, Field Care Supervisor at Alcester Home Care

I want to thank you for your recent review of our services. It has been a pleasure providing care and support to your mum. We appreciate your kind words, On Behalf of Alcester Home Care.

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Review from S A (Daughter of Client) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, friendly staff and very caring.

Reply from Liz Ballinger, Field Care Supervisor at Alcester Home Care

We appreciate your kind feedback on our services. It is a pleasure being able to provide care and support to your mum. Kind regards Alcester Home Care.

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Review from Steve L (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, friendly staff, very punctual. We like that the same person comes each week (thanks). The service is respectful and friendly, and very punctual. It is nice to be able to use a local service.

Reply from Liz Ballinger, Field Care Supervisor at Alcester Home Care

We really do appreciate your kind words and positive feedback on our services. It is important to us to try to maintain continuity as much as possible. It is important to us that our clients feel comfortable around our carers. Many thanks, Alcester Home Care.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Alcester Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Alcester Home Care is calculated as follows: ( (126 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 154 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcester Home Care is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (8)

Liz

Liz Ballinger

Job Title: Home Care Manager

Joined: 2018

Hi


My name is Liz and I am the manager of Alcester Home Care.


I am a dedicated home care manager with over 10 years of experience in ensuring the well-being and comfort of our clients.


I am deeply passionate about caregiving and committed to enhancing the quality of life for our clients.


It is important to me that all our clients receive the high standard of care that they deserve.


I am proud of the team of quality carers that we have.
By working closely with our team, we can provide comprehensive and personalised care to our clients.

Richard

Richard Stevens

Job Title: Deputy Manager

Joined: 2021

Richard has been an integral part of the team for 3 years now.


Richard's background before becoming part of the team, was a specialist in care for individuals who have an acquired brain injury.


He ensured a team of support workers delivered person-centred support enabling the individual to live independently.


Following this he was a manager for a care home caring for individuals with complex mental health conditions, ensuring they lead a quality of life in a safe environment.

Teri

Teri Waldron

Job Title: Field Care Supervisor

Joined: 2020

Teri is our dedicated Field Care Supervisor and is responsible for assessing our client's needs, ensuring our care is delivered to the highest standards, and personalised to each individual.


She has an extensive care background and this shows when reviewing our client's needs, ensuring that the care we deliver fully meets their requirements.

Sally

Sally Sharples

Job Title: Senior Carer & Training Ambassador

Joined: 2018

'I started working for Alcester Home Care at the time I was caring for my terminally ill Dad.


I honestly had never considered a career in caring, having only been a carer to my Dad.


Previously I had worked at Dogs Trust, so I went from caring for dogs to caring for people.


I was asked to come and have an informal chat and see if it was right for me, I felt the role was right for me and was offered a job.


Since that first day, I’ve never looked back!


I absolutely love my job at Alcester Home Care and get great satisfaction in knowing I’ve helped someone and made their day a little bit easier for them.


I love listening to the life stories of those I help support.


There’s nothing better than putting a smile on someone’s face each day. Whether that’s providing company for them, singing whilst doing the washing up or going for a walk with them and their dog.


Alcester Home Care has provided me with all the support and training I needed and has offered great opportunities to further my career with them


Being a parent of a young child, I can fit my work around my child’s school needs


My colleagues are very supportive and are always there to help.

Sara

Sara

Job Title: Personal Care Assistant

Joined: 2019

I have worked in the Care industry for over 10 years.
I have always felt something was missing, so off went for an interview At Alcester Home Care....


Alcester Home Care sounded like just the company I wanted to work for. They carried out my interview, I loved their work ethic and felt excited about what was to come.


Alcester Home Care ticked all the boxes


Person Centred Care.......This is what I felt was lacking at the previous home care providers I had worked for.


I left the interview on a high and have never looked back since....


Integrity, trust and honest relationships are at the heart of everything we do!!


I LOVE helping people


It is an honour to assist our clients remain in their own homes. We support people in need and in turn helping to make their lives that little bit easier. To know we make a difference gives a real sense of achievement


There are not many positions that make you feel that way. It is so fascinating to listen to them and hear about their lives and stories. We build relationships with them, and their family.


If I can make them smile and laugh on my visits then it makes it all worthwhile. Having an awe-inspiring team around me makes a huge difference too.


We also have such a supportive Management team and are always there to help. We all help each other and we all genuinely care!!


That is what makes Alcester Home Care such a special place to work for


Sara x

Debbie

Debbie

Job Title: Personal Care Assistant

Joined: 2019

Hi there,


My name is Debbie and I thought I would share with you all the reasons why I LOVE being A Homecare Provider...


I have been in the Care Industry for around 15 years and to be honest, I cannot ever see me ever doing anything else.


Our Team is hands down the BEST group of people I Have EVER had the honour to work alongside.


I feel so privileged to have found such an OUTSTANDING Home Care Provider


I love being introduced to new environments and meeting new people as this is where I feel I flourish


Perhaps the most commonly talked about benefit of a career in care is how fulfilling it is for me this is definitely true.


Every day, you’re helping someone in need and making their lives that little bit easier in their own homes.


Knowing that YOU make a difference to their day provides a REAL sense of achievement. This is so difficult to experience in any other working role. Additionally, I build real relationships with clients, not to mention their family and friends. It’s that personal connection that makes care work so unique.


#lovemyjob

Becky

Becky Hebberts

Job Title: Carer

Joined: 2022

Hi


My name is Becky and I am a homecare provider. I have worked in care for just over a year now and I can honestly say I LOVE my job. I love helping people, caring, building relationships with clients and their families and most importantly making a difference in people’s lives.


I also love working for Alcester Home Care as the team is amazing, management is supportive and they listen to not only the client's needs but employees too.

Rebecca

Rebecca Gilmore

Job Title: Carer

Joined: 2023

I started Alcester Home Care in November 2023, I have previously worked for another home care company in the local area but wanted a new challenge where I am more involved in supporting clients within their home and able to spend quality time with them. In my previous role, I supported clients within their homes with personal care and administering medication.


At Alcester Home Care I am also carrying out these duties but able to assist clients with a range of other duties within their home and have the opportunity of being able to take clients out to visit places or assist with shopping, providing companionship. I enjoy working for a company where all the staff really support each other and are all committed to providing the best support to our clients.

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