A1 Care (BCP, Dorset & Hampshire)

158 Richmond Park Road, Bournemouth BH8 8TW
Review Us
Top 20 award
10 70 Reviews
A1 Care is a trusted provider of specialist Domiciliary and Live-in Care services, helping adults of all ages live safely and independently at home. With a strong reputation for quality and value, A1 Care offers tailored support—short-term, long-term, or 24-hour live-in care.

Its mission is to enhance quality of life through person-centred care that promotes independence, dignity, and wellbeing. This is delivered by professionals who share strong values and a lasting commitment to excellence.
A1 Care works closely with individuals and families to create personalised support plans. The service includes rehabilitation for those recovering from strokes or brain injuries, aiding confidence, mobility, and daily function.

Before care begins, clients receive a no-obligation consultation. An experienced assessor discusses needs, outcomes, and quality assurance, ensuring full transparency.

With over 10 years’ experience, A1 Care’s management leads a well-trained, supervised team committed to respectful, reliable care.

Domiciliary Care Services:

•         Personal care tailored to routines
•         Medication support
•         Companionship
•         Help with cooking, cleaning, laundry
•         Welfare visits
•         Home-from-hospital support
•         Palliative care
•         Neurological rehabilitation (e.g. stroke, brain injury)
•         Complex and long-term care
•         Flexible care during holidays or family visits

Live-in Care Services:

•         24-hour personal care
•         Domestic support
•         Companionship
•         Dementia, Parkinson’s, stroke, palliative care
•         Support for couples
•         Help with shopping and outings
•         Round-the-clock tailored care

A1 Care is committed to safe, responsive, and high-quality care—helping individuals live well in their own homes. ... Read more
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Care Provided by A1 Care (BCP, Dorset & Hampshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.95 – £32.95
  • Weekly Live-in Care Fees: £1145 – £1145

Discover the comfort of home care services with our exclusive "two-week trial" campaign


* Free assessment within a maximum 24 hours;
* Immediate start date within a maximum 48 hours once the assessment has been completed;

These prices are only a guideline, please contact A1 Care (BCP, Dorset & Hampshire) to find out the exact price for your requirements.

Contact A1 Care (BCP, Dorset & Hampshire) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact A1 Care (BCP, Dorset & Hampshire) to get a personalised quote.

Good to Know

Owner

  • A1 Care

Person in Charge

  • Sergiu Calauz (Nominated Individual)

A1 Care (BCP, Dorset & Hampshire) Reviews (70)

10

A1 Care (BCP, Dorset & Hampshire) has a Review Score of 10 (9.986) out of 10, based on 37 reviews in the last 2 years.
Over all time A1 Care (BCP, Dorset & Hampshire) has 70 reviews.

Overall Experience
  • 67
  • 2
  • 1
  • 0
  • 0
Date Published
  • 70
  • 7
  • 9
  • 37
  • 33
Reviewer Connection to A1 Care (BCP, Dorset & Hampshire)
  • 20
  • 16
  • 15
  • 9
  • 5
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 70, showing 61-70
Review from Joan G (Client) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always have kindness and help from the team and feel very secure.
They give me confidence and I am very grateful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R S (Husband of Client) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the nurses very attentive and do an excellent job giving my wife a wash in the morning. They ensure the hearing aids are clean and working. Also, the teeth are clean and hair brushed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joan B (Client) published on 11 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have been very friendly and gone out of their way to be helpful. Good quality care has been provided every visit. 100% reliable. No negative points to raise.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barrie C (Son of Client) published on 26 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very pleased with the standard of care and attention received. My father is adamant that he wishes to stay at home come what may and the care package provided by A1 is key to that. We do not have experience of any other care provider but do not intend to change provider as long as the quality
service is maintained.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nina T (Wife of Client) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care given. Carers always happy and helpful. Carers always clean and tidy, very well presented.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gerald L (Husband of Client) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class people, always polite and on time. We would recommend to anyone who needs care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Hilary M (Daughter of Client) published on 16 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with the care provided to my mother, care given under difficult circumstances with infinite patience.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joan B (Daughter of Client) published on 13 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had visits twice a day from A1 Care for 6 months now.
The care given is completely focussed around Mum's needs.
Care is delivered competently and in a respectful manner.
A1 have been flexible when Mum's needs have changed and have increased care time when required.


The care staff

are friendly and professional and although there are a number of different staff who visit, there has been consistency allowing Mum to get to know the staff who visit her, which is so important when delivering personal care.


A1 are easy to contact and have regular communication with us.
Our family would happily recommend A1 Care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Z I (Client) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is impeccable and cannot be faulted, the girls are kind and compassionate and they remember everything without being reminded. I look forward to their visits and will miss them so much.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Raymond C (Client) assisted by family/friend published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Before receiving care, I was apprehensive and wondered how intrusive it would be. After 6 months experience, I realise it has helped me retain my independence. To date, all the carers have been very helpful and caring.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for A1 Care (BCP, Dorset & Hampshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for A1 Care (BCP, Dorset & Hampshire) is calculated as follows: ( (217 Excellents x 5) + (3 Goods x 4) ) ÷ 220 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A1 Care (BCP, Dorset & Hampshire) is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (5)

Ami

Ami Hobday

Job Title: Director of Operations Joined: 2024
I am a passionate and dedicated professional with a strong work ethic. I pride myself on my excellent communication skills and empathetic approach to my role. My extensive experience in the healthcare industry has equipped me with invaluable skills and knowledge.

I love my role because it allows me to make a meaningful difference in people’s lives. Being able to support and care for individuals in their time of need is incredibly rewarding. Knowing that I can bring comfort, improve their quality of life, and see the positive impact I have on their well-being fills me with immense satisfaction.

I am committed to maintaining high standards and quality in everything I do. I am open-minded, enjoy new challenges, and always take the time to support those who need me. I have successfully worked in various settings, including residential, domiciliary, complex care, live-in, extra care, and reablement, for the UK's largest care provider and other organisations.

“Caring for others is the ultimate form of kindness.”
... Read more
Mark

Mark Piper

Job Title: Business Developer Joined: 2025
As a Business Developer at A1 Care, I am committed to fostering meaningful growth by identifying new opportunities to support private clients and by building trusted, lasting relationships within our community.

In close collaboration with our dedicated care team and management, I work to promote our services, expand our local presence, and ensure more individuals and families receive the high-quality, compassionate care they deserve. Beyond business development, I take pride in giving back to the community through local initiatives, charitable partnerships, and incentive programs that reflect our values of kindness, inclusion, and social responsibility.

Every step I take is grounded in a shared purpose: to enhance lives, uplift our community, and contribute to the long-term success and heart of A1 Care.
... Read more
Sorina

Sorina Puscas

Job Title: Registered Manager
I am a dedicated and talented professional, with suitable qualifications, skills and experience, acting as a new Registered Manager.

With an extensive experience of over 8 years of working with vulnerable adults, and people with special needs, including mental and physical disabilities, I take pride and joy in being dedicated to delivering a bespoke home care service, looking to continuously improve the service provided to all our service users and to facilitate the ideal work environment for our amazing employees through effective leadership and motivate the team I am working with.

In the past 4 years, I have been in a managerial position within A1 Care. I am very proud to say that this is the first workplace with real progression opportunities. Here I received full support for my professional growth, the trust I received as well as my skills and being valued as an employee have contributed to fulfilling my dream of becoming a Registered Manager.
... Read more
Veronica

Veronica De Crescenzo

Job Title: Welfare Manager
I moved over to England from Italy. I started my career in the catering industry to help improve my English which helped me immensely.

I then felt confident to further develop my skills and branch out into the care industry. I became a care support worker over 16 years ago, which I thoroughly enjoyed. Whilst in this position, I completed my NVQ level 3.

I was promoted to senior carer in a different company. I then completed my team leader NVQ and care certificate assessors’ award. I was responsible for conducting reviews, spot checks and assessing new carers care certificates, including observations. Also, addressing and issues with the client care plans.

It was within this role I developed my managerial skills and established a natural talent. I assisted with developing an effective induction program which helped ensure the professional development of each employee.

I worked closely with social workers, occupational therapists, council brokerage teams and other health care professionals. I had a proven ability to monitor and review care packages.

When I joined A1 Care I was employed as a Care Certificate Assessor and supervisor, my role gradually developed to my skills, and I am now the Welfare Manager. I am thrilled in this role as it gives me a happy balance of managing the carers and being in regular contact with our clients.
... Read more
Csaba

Csaba Gyarfas

Job Title: Finance Manager
Through my work experience, I have demonstrated maturity, reliability, and a strong ability to inspire those around me. With a solid academic background in management and economics, I bring a focused, results-driven approach to every role I undertake.

I have gained professional experience working alongside senior managers to plan and direct operations across various departments, including marketing, sales, customer service, purchasing, merchandising, and human resources. I also managed and established accounts to build a comprehensive understanding of business operations.

I actively contributed to recruitment processes, supporting the management board in interviewing, hiring, and training new employees. I utilised company reports to analyse sales performance, gross profit, and inventory levels. In collaboration with management, I developed and implemented strategies to protect company assets and ensure continued profitability.

I am highly organised and strategic in managing my time, ensuring priorities are handled productively and efficiently. I have maintained strong, positive relationships with both staff and customers across a range of business environments—whether high or low volume, fast or steady-paced.

Due to global changes brought about by the COVID-19 pandemic, I chose to transition into a new industry and joined A1 Care. I began my journey as a care support worker, and from the outset, I recognised that my diverse professional background would not hinder my development. On the contrary, it enabled me to transfer and apply a wide range of valuable skills while achieving a healthier work-life balance.

My professional maturity and reliability allowed me to communicate clearly and effectively with the management board, service users, and colleagues. After completing my three-month probation period—during which I led by example on the front line—I was invited by the board to interview for a new role, and I was offered the position of Finance Administrator.

I proudly accepted the role, which felt like a natural fit. Drawing on both analytical and intuitive skills, I oversaw the financial operations of the business, performed key administrative and clerical tasks, managed organisational accounts, and was responsible for budgeting, payroll, inventory, invoicing, and customer service.

After six months in the role, I began contributing more strategically by identifying and mitigating risks, supporting decision-making, and proposing solutions to the management team.

This track record of strong leadership, interpersonal skills, and effective team management—built on a foundation of trust, integrity, and transparency—ultimately led to my most recent promotion: Finance Manager at A1 Care.
... Read more

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