Rosemont Care Medway Branch

Unit 3 Regent House, Station Road, Strood, Rochester ME2 4WQ
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9.9 57 Reviews
  • Rosemont Care Medway Branch, Rochester
Rosemont Care is a local home care provider in Medway.

Rosemont Care offers personalised quality care to their clients. The agency offers a flexible service and calls can range from 30 minutes to 24-hour care.

The services include the following:

- Children services
- Complex care
- Personal care
- Medication assistance
- Respite services
- Live-in care
- 24-hour care
- Palliative care
- Accompanying to appointments
- Companionship
- Domestic services

The agency can assist with personal budgets and direct payments.

Rosemont is a reliable local community provider from children to the elderly, serving the Medway community.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 90 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.44 – £31.38

Fees vary depending on which services you require.

These prices are only a guideline, please contact Rosemont Care Medway Branch to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Laura Merryweather (Manager)

Rosemont Care Medway Branch Reviews (57)

9.9

Rosemont Care Medway Branch has a Review Score of 9.9 (9.867) out of 10, based on 20 reviews in the last 2 years.
Over all time Rosemont Care Medway Branch has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rosemont Care Medway Branch
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Total of 57, showing 1-20
Review from Victoria P (Mother of Client) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had much experience in my professional life with care agencies. I have never come across a care agency so professional and exhibiting such high standards of care. The care agency Supervisor attended the Children's Hospital to learn about what care my daughter would need. The care agency supervisor
and her team then attended our home to care for my daughter on discharge.
My daughters needs were met to the highest standard by all carers. Training standards are high. Communication has been excellent. Carers have been kind, caring and punctual despite having to travel a long way.
The team as a whole show the utmost dedication to their clients.
I was quite simply blown away by the standard and level of care received and could not have expected it to be so good. As a result she has made a good recovery from her operation.
Very impressed and thankful to all carers involved.
The manager is also excellent. Very responsive and went out of her way to help. Nothing was too much.
Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Thank you, we are so happy that you have had such as positive experiecne. We wish you all the best in the future and are here if ever you need further support.

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Review from Sylwia C (Client) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional and well trained staff.
Easy communication between parents and the team which also give us peace of mind for daily support.
Highly recommend.
The best experience of my life.
Looking forward for future experience with the provider.
Reply from Sharon Dhillon, Manager at Rosemont Care Medway Branch

Thank you so much for your positive feedback-it great to know yuo have confidence in the team.

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Review from Nivanthi H (Mother of Client) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The caregivers who work with my daughter work very closely.
They are very friendly.
They help with my daughter's activities.
They always keep me informed.
They check in and out properly and keep me informed.
They ask me if there is anything they need to do for my daughter.
They take good
care of my daughter's safety.
Overall, as a mother, I am happy with the way the caregivers who work with my daughter work.
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Review from D G (Sister of Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Accommodating and friendly carers. Any changes are easily adapted.


The carer who looks after my brother is really good and does an excellent job of looking after my half brother. He is punctual and goes above and beyond at his job.

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Review from G G (Mother of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the start of the package, every request we made has been fully met. The specific days we asked for our son to be taken out were accommodated, and the staff selected have been perfectly suited to meet his needs. There has been excellent consistency in the carers provided, and each one has taken
the time to truly understand our son. I feel completely at ease knowing he is in their care. This is a brilliant agency-honestly, I couldn't fault a single carer. They've all been outstanding.
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Review from Hanna B (Mother of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good staff and very polite , very good with my daugther , they take her out and she really enjoy it , plus they take her on public transport for her to get use to it , I am very pleased with them .
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Review from H W (Mother of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very well-organised team, lovely carer who is very flexible about supporting my son in whatever activities he chooses. Having had a very bad experience with another care company, the team here were happy to share information and training certificates to quell my anxieties.
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Review from Tracy G (Daughter of Client) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff I have interacted with have one thing in common, making sure my parent is safe and happy with the companion they have put forward. They are kind and courteous at all times. Any unforeseen issues are dealt with promptly and efficiently and I am kept apprised at all times.
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Review from Sally H (Sister of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the care being provided. My sister is well looked after and cared for. If we have any issues we are happy to raise and always feel listened to and opinion is respected. Care package works well and feel that we all work as a team to make sure needs are always met.
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Review from R R (Mother of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good service from the carers and good support from the office team. Always guaranteed that someone is available. Can rely on the service. Well done to providing such a good service and continue to keep it up.
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Review from S K (Mother of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are relatively new to Rosemont but I have to say the carers that I access for my daughter are all very professional but also caring and kind. They are helpful and friendly and will act on their own initiative, preempting when things need to happen.
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Review from L L (Mother of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the service we’ve received from Rosemont.
Our son has had a great experience with his carers and we’ve had no issues whatsoever.
We are very pleased and grateful to all the carers.
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Review from B M (Father of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently moved out of the Direct Payments system to Rosemont Care for my son who required support and care for the approved hours. I must say, the experience that we've had so far is simply amazing. The Business Development Manager assessed the requirements both carefully and thoughtfully in close
coordination with parents and also paying a keen observation to the child who needed the care. The staff who come around to provide the care are extremely professional, kind, polite and skilful. Staff from Rosemont Care are very adaptable and flexible with timings as well as understanding ever-changing needs.
I could see that the staff under the manager are shining very well. She knows and anticipates the needs of a caring person and ensures the services are delivered above expectations. I strongly recommend Rosemont Care for anyone who's looking for a care provider! I sincerely appreciate everyone's passionate effort at Rosemont Care.
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Review from Louise R (Guardian of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rosemont have been brilliant at taking things at a pace we are comfortable with. Amy has provided excellent care and really taken the time to get to know us all, meeting our little ones' needs with a lovely nurturing approach.
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Review from S E (Mother of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent in every way from the amazing carers to the friendly management. Everything has been handled professionally and with great care. Very organised agency and consistent in delivering great care to my boys.
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Review from Sarah P (Mother of Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rosemont have been supplying a personal assistant for my son 1 day a week since September.
Friendly, supportive staff. Staff well matched to my son.
Excellent communication with management.
We are very happy with the service provided.
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Review from Tia B (Mother of Client) published on 26 February 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Rosemont have been very professional. They have been very professional in their communication, conduct and interaction with both me and my family. This is all I really have to say. There is nothing I really want to add to this review.
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Review from D H (Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the support I receive. My support workers are kind and polite and extremely helpful and if ever I need to converse with office staff they are also polite and professional. I wouldn’t hesitate to recommend Rosemont Care to others in the future.
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Review from Emma R (Mother of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found office staff to be friendly, approachable and helpful. The personal assistants are amazing and engaging well, even going above and beyond to help and are always respectful. Amazing service, well done.
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Review from Leigh B (Mother of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic service from the staff, I feel so lucky to have been given this service for my son who gets excited to see the lady as he knows she's doing something fun. They listen, they're caring and so caring toward my son and even welcome my family with a good morning and smile.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Rosemont Care Medway Branch is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Rosemont Care Medway Branch is calculated as follows: ( (102 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 113 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rosemont Care Medway Branch is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

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Tracy Tait

Job Title: Registered Manager Joined: 2018

Tracy has a wealth of knowledge having moved up from Deputy Manager to Registered Manager here at Rosemont.

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Nardia Oteng

Job Title: Training and Recruitment Manager

Training and Recruitment Manager

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Laura Merryweather

Job Title: Children and Young people, Learning Disability and Supported Living Coordinator

Children and Young People, Learning Disabilities and Supported Living Coordinator.

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Lisa De Wet

Job Title: Care Co-Ordinator

Care Co-Ordinator

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Ursule Kipre

Job Title: Field Care Supervisor

Field Care Supervisor

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Sara Blewit

Job Title: Senior Care Assistant

Senior Care Assistant

Frequently Asked Questions about Rosemont Care Medway Branch

What Type of Services does Rosemont Care Medway Branch offer?

Rosemont Care Medway Branch offers Home Care.

How many Carers does Rosemont Care Medway Branch employ?

Rosemont Care Medway Branch employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rosemont Care Medway Branch to verify any information. View our terms and conditions. Rosemont Care Medway Branch has an Enhanced Service - more info.