Rosemont Care Medway Branch

The Rosemont team has been helpful, friendly and welcoming to me and my son. He loves the lady who works with him and always looks forward to seeing her. Although I've not personally met her I have had very good feedback from other people who work with my son and I am very pleased with the service we've received.

My son is always eager to go out with his PA. He enjoys exploring the community with his PA and they already have a bond. My son has enjoyed his holiday with going out with his PA. Overall it has been a positive experience for him.

The manager is also excellent. Very responsive and went out of her way to help. Nothing was too much.

Looking forward for future experience with the provider.

Overall, as a mother, I am happy with the way the caregivers who work with my daughter work.

Accommodating and friendly carers. Any changes are easily adapted.

The carer who looks after my brother is really good and does an excellent job of looking after my half brother. He is punctual and goes above and beyond at his job.

Very good staff and very polite , very good with my daugther , they take her out and she really enjoy it , plus they take her on public transport for her to get use to it , I am very pleased with them .

From the start of the package, every request we made has been fully met. The specific days we asked for our son to be taken out were accommodated, and the staff selected have been perfectly suited to meet his needs. There has been excellent consistency in the carers provided, and each one has taken the time to truly understand our son. I feel completely at ease knowing he is in their care. This is a brilliant agency-honestly, I couldn't fault a single carer. They've all been outstanding.

Very well-organised team, lovely carer who is very flexible about supporting my son in whatever activities he chooses. Having had a very bad experience with another care company, the team here were happy to share information and training certificates to quell my anxieties.

All staff I have interacted with have one thing in common, making sure my parent is safe and happy with the companion they have put forward. They are kind and courteous at all times. Any unforeseen issues are dealt with promptly and efficiently and I am kept apprised at all times.

Really happy with the care being provided. My sister is well looked after and cared for. If we have any issues we are happy to raise and always feel listened to and opinion is respected. Care package works well and feel that we all work as a team to make sure needs are always met.

Good service from the carers and good support from the office team. Always guaranteed that someone is available. Can rely on the service. Well done to providing such a good service and continue to keep it up.

We are relatively new to Rosemont but I have to say the carers that I access for my daughter are all very professional but also caring and kind. They are helpful and friendly and will act on their own initiative, preempting when things need to happen.

We are very pleased and grateful to all the carers.

I could see that the staff under the manager are shining very well. She knows and anticipates the needs of a caring person and ensures the services are delivered above expectations. I strongly recommend Rosemont Care for anyone who's looking for a care provider! I sincerely appreciate everyone's passionate effort at Rosemont Care.

Rosemont have been brilliant at taking things at a pace we are comfortable with. Amy has provided excellent care and really taken the time to get to know us all, meeting our little ones' needs with a lovely nurturing approach.

Excellent in every way from the amazing carers to the friendly management. Everything has been handled professionally and with great care. Very organised agency and consistent in delivering great care to my boys.

We are very happy with the service provided.

Rosemont have been very professional. They have been very professional in their communication, conduct and interaction with both me and my family. This is all I really have to say. There is nothing I really want to add to this review.

I am extremely happy with the support I receive. My support workers are kind and polite and extremely helpful and if ever I need to converse with office staff they are also polite and professional. I wouldn’t hesitate to recommend Rosemont Care to others in the future.