Rosemont Care Medway Branch

Unit 3 Regent House, Station Road, Strood, Rochester ME2 4WQ
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9.9 59 Reviews
  • Rosemont Care Medway Branch, Rochester
Rosemont Care is a local home care provider in Medway.

Rosemont Care offers personalised quality care to their clients. The agency offers a flexible service and calls can range from 30 minutes to 24-hour care.

The services include the following:

- Children services
- Complex care
- Personal care
- Medication assistance
- Respite services
- Live-in care
- 24-hour care
- Palliative care
- Accompanying to appointments
- Companionship
- Domestic services

The agency can assist with personal budgets and direct payments.

Rosemont is a reliable local community provider from children to the elderly, serving the Medway community.
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Care Provided by Rosemont Care Medway Branch

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 90 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.44 – £31.38

Fees vary depending on which services you require.

These prices are only a guideline, please contact Rosemont Care Medway Branch to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Laura Merryweather (Manager)

Rosemont Care Medway Branch Reviews (59)

9.9

Rosemont Care Medway Branch has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years.
Over all time Rosemont Care Medway Branch has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rosemont Care Medway Branch
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Total of 59, showing 41-59
Review from C W (Client) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since using this care company I have found only sincere help during the time of my physical incapacity.
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Review from Margaret H (Niece of Client) published on 14 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rosemont Care is amazing and looks after my Aunty as if she were their own.
I cannot fault the care she has received, since Rosemont have been looking after her.
They have a very professional and dedicated team, that gives me confidence and security, that my Aunty is in the best care.
Kind regards
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Review from J F (Client) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care I have received since becoming dependent on Rosemont has been very good. The carers are friendly and so helpful. They are always on time and complete the usual and any extra things with competence and a smiling face, so long as it fits within usual time constraints. There is also very good
support from the office.
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Review from David O (Son of Client) published on 12 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live with the customer and therefore see the carers for every visit they make.
We are both extremely happy with the service received from Rosemont. We are very fond of all the carers who attend, their manner, friendliness, adherence to policy and professionalism are excellent.
If I need to contact
them at any time, the phone is always answered quickly.
I receive a regularly updated timetable of who is visiting and when this is really appreciated.
During the Covid-19 pandemic, the carers have shown true professionalism with their adaptation of practice and use of PPE.
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Review from G J (Wife of Client) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care from Rosemont. Always come on time and always there to help.
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Review from Chris B (Son of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Rosemont Care has been assisting my Mum since her discharge from hospital in April. Help was provided via Medway Council for 6 weeks and now Mum is a paying client. They have supported her not just with the physical support required but the mental support of encouraging her with her early steps towards
a greater level of independence. Rosemont have attempted to meet her requests for particularly favoured carers and for preferred meal and bedtimes. I have seen Mum's confidence grow over the weeks she has been at home and this is certainly in no small part due to the care and support from the Rosemont team.
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Review from Joan R (Wife of Client) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Day carers - mostly very good, a couple weren't in the way they spoke to the client. They were talking down to him. The night nurse was extremely helpful, very kind, we would like to thank you and her. She even helped clean up, we were most impressed.
Reply from Tracy Dankert, Manager at Rosemont Care Medway Branch

Thank you for your lovely feedback.
The comment in regards to the day carers would not apply to Rosemont Care as was only providing the night care.

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Review from J J (Daughter of Client) published on 29 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and dignity Rosemont carers showed my Mum during the last months of her life was excellent and the support they gave me and my family. We are very grateful.
Reply from Tracy Dankert, Manager at Rosemont Care Medway Branch

Thank you for the lovely feedback, we will pass this onto the carers.

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Review from B A (Son of Client) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Rosemont Care to be responsive, supportive and caring towards our dad in their visits to the home. It is reassuring to know that Dad receives his medication, fluids and support each day. The office staff are great at administrative support and the carers friendly and most helpful. Thanks
for all your help.
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Review from R S (Son of Client) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rosemont Care have been fantastic with my dad, they are very professional, reliable, caring. Also, great support for my mum whom is the main carer at the age of 82, so if my brother or myself are unable to stay and chat because of work, Rosemont Care are great listeners.
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Review from Mary A (Wife of Client) published on 16 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has had regular care from Rosemont since 2016 following a major stroke. They have been wonderful carers and have made our lives so much easier. I feel confident of their care and know they will always be good-humoured and helpful. They have liaised with the Stroke Rehab team when my husband
recovered a skill (eg learning to go upstairs to take a shower) and always assist and encourage my husband's independence. No hesitation in recommending them!
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Review from D Y (Son-in-law of Client) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided is very good value for money. The low rate of pay given to careworkers could be boosted by charging more for this service. Sometimes it appears to be a thankless task with so much to do in a short space of time. It is carried out with so much dignity and respect to the client.
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Review from C H (Wife of Client) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints at all. The complaint that I did have had been dealt with very quickly. Very pleased with all my carers now, also my night sitter.
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Review from Julie H (Daughter of Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased with the care given - we cannot thank the staff enough. The patience, kindness,m understanding, care and attention is evident at every visit. My Dad's dignity and quality of life is enhanced by the amazing individuals.
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Review from G G (Daughter of Client) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff acted in a very professional manner when any problems occurred. We were very pleased with the service provided.
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Review from Anthea C (Daughter of Client) published on 28 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rosemont Care Medway have been carers for my mum aged 94 from December 2018 and care is ongoing. They are kind, efficient, professional, punctual, reasonably priced, trustworthy. Their duties have included personal care and comfort and a bit of friendly company. Mum looks forward to their visits
and a decent cup of tea as she doesn't think much of my tea making skills. Mum is treated with patience and sympathy as she has multiple complex and serious health problems. Recently mum has become totally bed bound due to a fall and the carers have coped with the extreme difficulties this has presented, using hoist and difficulties with toileting and changing her catheter. They have been alert for the need for medical attention when mum's symptoms have worsened. On occasions, mum is confused at times and the carers are far more patient than me and love their visits. The office staff are efficient as well.
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Review from Patricia J (Partner of Client) published on 18 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the service provided. My partner is treated with dignity and respect by the carer. Office staff are also polite and quick to respond to changes due to hospital appointments etc.
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Review from Joan G (Wife of Client) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I are extremely happy with his carers. Mostly have the same two carers who know him well so the visits go very smoothly and they are male which he is pleased with.
I have asked for a rota to be sent regularly which was agreed but only happens if I phone or text as I need to know the
time the carer is coming in the mornings to do a few things for my husband before they come to help.
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Review from Bex R (Daughter of Client) published on 28 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with mums care, good relationship with carers and office, 2 lovely ladies come to visit mum regularly always bubbly and chatty with mum. Makes mum feel at ease. Management comes to visit mum sometimes which is nice.
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Rosemont Care Medway Branch is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Rosemont Care Medway Branch is calculated as follows: ( (114 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 125 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rosemont Care Medway Branch is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

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Tracy Tait

Job Title: Registered Manager Joined: 2018

Tracy has a wealth of knowledge having moved up from Deputy Manager to Registered Manager here at Rosemont.

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Nardia Oteng

Job Title: Training and Recruitment Manager

Training and Recruitment Manager

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Laura Merryweather

Job Title: Children and Young people, Learning Disability and Supported Living Coordinator

Children and Young People, Learning Disabilities and Supported Living Coordinator.

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Lisa De Wet

Job Title: Care Co-Ordinator

Care Co-Ordinator

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Ursule Kipre

Job Title: Field Care Supervisor

Field Care Supervisor

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Sara Blewit

Job Title: Senior Care Assistant

Senior Care Assistant

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rosemont Care Medway Branch to verify any information. View our terms and conditions. Rosemont Care Medway Branch has an Enhanced Service - more info.