Home Care Providers Owned by Rosemont Care (Medway) Ltd

I just wanted to express my gratitude for the exceptional care that Virdi provides for my Dad on a daily basis. She shows genuine kindness and care towards my Dad who lives with Dementia. It is obvious she takes pride in completing the numerous tasks on each visit and we really appreciate that she is always on time. She leaves messages for me everyday without fail about what she has done and how my Dad has been, which is so helpful. She has alerted us to problems with the hot water, heating and my Dad's health and wellbeing. We are deeply grateful for her attention to detail and dedication.

I am pleased with Rosemont Care as they treat Brian with dignity and respect. They are also nice ladies and I enjoy having a chat with them when they come in.They all wear the uniform so I recognise them as Rosemo t Carers.

excellent service and mum is happy that they actually communicate with her and ask her if needs anything when i'm not available . They are naturally helpful and it makes mum happy when they leave her

I am very happy with the ladies that care for my mum, they are very friendly and have become her friends, they have great conversation and she is comfortable with them. If they are running late they make sure that give her a call to inform her that they will be late.

When I have my regular carers i get excellent service, but when the manager decided to send others the service is terrible. I have spoken to the manager on meny occasions but felt and later on found out he was lying to me. I now have nothing todo with him unless he answers the phone and no-one else is available.

The Rosemont team has been helpful, friendly and welcoming to me and my son. He loves the lady who works with him and always looks forward to seeing her. Although I've not personally met her I have had very good feedback from other people who work with my son and I am very pleased with the service we've received.

My son is always eager to go out with his PA. He enjoys exploring the community with his PA and they already have a bond. My son has enjoyed his holiday with going out with his PA. Overall it has been a positive experience for him.

The manager is also excellent. Very responsive and went out of her way to help. Nothing was too much.

Looking forward for future experience with the provider.

Overall, as a mother, I am happy with the way the caregivers who work with my daughter work.

Accommodating and friendly carers. Any changes are easily adapted.

The carer who looks after my brother is really good and does an excellent job of looking after my half brother. He is punctual and goes above and beyond at his job.

Very good staff and very polite , very good with my daugther , they take her out and she really enjoy it , plus they take her on public transport for her to get use to it , I am very pleased with them .

From the start of the package, every request we made has been fully met. The specific days we asked for our son to be taken out were accommodated, and the staff selected have been perfectly suited to meet his needs. There has been excellent consistency in the carers provided, and each one has taken the time to truly understand our son. I feel completely at ease knowing he is in their care. This is a brilliant agency-honestly, I couldn't fault a single carer. They've all been outstanding.

Very well-organised team, lovely carer who is very flexible about supporting my son in whatever activities he chooses. Having had a very bad experience with another care company, the team here were happy to share information and training certificates to quell my anxieties.

All staff I have interacted with have one thing in common, making sure my parent is safe and happy with the companion they have put forward. They are kind and courteous at all times. Any unforeseen issues are dealt with promptly and efficiently and I am kept apprised at all times.

Really happy with the care being provided. My sister is well looked after and cared for. If we have any issues we are happy to raise and always feel listened to and opinion is respected. Care package works well and feel that we all work as a team to make sure needs are always met.

Good service from the carers and good support from the office team. Always guaranteed that someone is available. Can rely on the service. Well done to providing such a good service and continue to keep it up.

We are relatively new to Rosemont but I have to say the carers that I access for my daughter are all very professional but also caring and kind. They are helpful and friendly and will act on their own initiative, preempting when things need to happen.

We are very pleased and grateful to all the carers.

I could see that the staff under the manager are shining very well. She knows and anticipates the needs of a caring person and ensures the services are delivered above expectations. I strongly recommend Rosemont Care for anyone who's looking for a care provider! I sincerely appreciate everyone's passionate effort at Rosemont Care.