Home Care Provider Owned by Rosemont Care (Medway) Ltd in London
8.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in London for Rosemont Care (Medway) Ltd are showing below.
View the details of all 2 locations (with 70 reviews) owned by Rosemont Care (Medway) Ltd
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Rosemont Care (Medway) Ltd Locations in London (1)
Rosemont Care Essex Branch
8.3
11 reviews
Unit 2-3, Moldon Road, Romford RM7 0JB
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
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Rosemont Care (Medway) Ltd Reviews in London (11)
8.4
Rosemont Care (Medway) Ltd has a Group Review Score of 8.4 (8.357) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Rosemont Care (Medway) Ltd must have a Review Score.
Review of
Rosemont Care Essex Branch
from Steve R (Son of Client) published on 6 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
excellent service and mum is happy that they actually communicate with her and ask her if needs anything when i'm not available . They are naturally helpful and it makes mum happy when they leave her
Reply from Ekem Tongogara, Operations Manager at Rosemont Care Essex BranchThank you for sharing your feedback. We are pleased to hear that your mother feels supported and valued by our team. Providing attentive care and maintaining clear communication are central to our service standards, and it is gratifying to know this has brought her comfort and happiness. We appreciate your trust in us and remain committed to delivering the highest level of care.
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Review of
Rosemont Care Essex Branch
from G L (Daughter of Client) published on 3 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with the ladies that care for my mum, they are very friendly and have become her friends, they have great conversation and she is comfortable with them. If they are running late they make sure that give her a call to inform her that they will be late.
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Review of
Rosemont Care Essex Branch
from Bill S (Client) published on 25 December 2025 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
When I have my regular carers i get excellent service, but when the manager decided to send others the service is terrible. I have spoken to the manager on meny occasions but felt and later on found out he was lying to me. I now have nothing todo with him unless he answers the phone and no-one else
is available.
Reply from Hardip Narwal, Director at Rosemont Care Essex BranchThank you for taking the time to share your feedback. We are pleased to hear that you receive excellent service from your regular carers, as continuity and quality of care are very important to us.
However, we are genuinely sorry to learn that your experience has not been consistent when alternative carers have been assigned, and that this has caused you distress and frustration. We are also concerned by your comments regarding communication with management, as honesty, transparency, and trust are fundamental values within our service.
Your feedback has been noted and will be reviewed internally so we can better understand what went wrong and ensure lessons are learned. We are committed to improving consistency in care delivery and communication, and we regret that we did not meet your expectations on this occasion.
Thank you again for raising your concerns. Feedback such as yours is vital in helping us improve the service we provide.
However, we are genuinely sorry to learn that your experience has not been consistent when alternative carers have been assigned, and that this has caused you distress and frustration. We are also concerned by your comments regarding communication with management, as honesty, transparency, and trust are fundamental values within our service.
Your feedback has been noted and will be reviewed internally so we can better understand what went wrong and ensure lessons are learned. We are committed to improving consistency in care delivery and communication, and we regret that we did not meet your expectations on this occasion.
Thank you again for raising your concerns. Feedback such as yours is vital in helping us improve the service we provide.
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Review of
Rosemont Care Essex Branch
from M H (Client) assisted by family/friend published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Some carers are extremely good and some are not so good.
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Review of
Rosemont Care Essex Branch
from Linda C (Daughter of Client) published on 15 March 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is the third company we have used and we have used Rosemont for about 4 years. They were better than the previous companies. 10/10 for the carers. Carers are excellent, notifying me immediately of any issues e.g. bed sores just beginning so we are able to treat them immediately. If it wasn’t for
this company I wouldn’t be able to keep Mum at home with me, she would have to go into a nursing home.
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Review of
Rosemont Care Essex Branch
from Sarah R (Daughter of Client) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum is happy with the care. Sometimes different carers do things differently which can be annoying ie some carers hang her washing and clothes in the wardrobe very badly and some put used incontinence pads in the kitchen bin. But overall, very good standard of care, very friendly, staff very patient
with mum.
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Review of
Rosemont Care Essex Branch
from David S (Son of Client) published on 27 December 2021 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Let me start by saying the worst thing about this company is the management team, especially the owner. They are shocking, appalling, there's no communication, they do nothing about any issues or problems with their carers. My dad is 93, just come out of hospital and was bedridden. We met a very nice
lady who made it sound wonderful as to what Rosemont was going to do for my dad. I will give you just a few examples; never opened leg bag catheter to run into night bag, leg bag was about to burst when I got to my dad I had to empty it. Another time the carer left the tap open to the night bag, all the urine run onto the carpet. Still waiting for Rosemont to do something about this, but no they sent the same person back after I said I don't want her back. The carer broke a catheter tap and pulled it so hard she made my dad's penis bleed. The District Nurse could not believe what she had done, never turned up four times, just left my dad. You never knew if they going to turn up or not. The list is endless.
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Review of
Rosemont Care Essex Branch
from Mo B (Friend of Client) published on 8 December 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Rosemont stepped in when it came to looking after a family member and they did an incredible job. They were ever so reliable. It was safe to say that leaving my family member in their hands was one of the best decisions I ever made.
The staff are very competent and more importantly caring. Highly
recommend their services!
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Review of
Rosemont Care Essex Branch
from H R (Husband of Client) published on 22 November 2021 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
The carer spent about ten minutes to carry out personal care.
Timing varies by one to three hours late.
Do not know how to use a slide sheet.
Do not know how to wash hair.
Strip patient while washing.
Do not know how to wash and apply barrier cream to private parts of patient.
Timing varies by one to three hours late.
Do not know how to use a slide sheet.
Do not know how to wash hair.
Strip patient while washing.
Do not know how to wash and apply barrier cream to private parts of patient.
Reply from Jaz Gill, HR Manager at Rosemont Care Essex BranchThank you for your feedback and we are sorry to hear of these issues. We have addressed the concerns raised and hope we will be able to continue to deliver the high-quality service our Service Users are used to receiving from us.
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Review of
Rosemont Care Essex Branch
from Mandy W (Niece of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Uncle is ninety three and has been using Rosemont Care Essex Branch for the last year. It was very difficult for my Uncle and my Aunt to accept the care as they are both very independent and private people, who did not want support at home. However, the kindness of the care staff and the fact that
they respected their initial boundaries and worked slowly with both my Uncle and Aunt to build positive relationships, they now look forward to these visits, sharing photos and stories with them. The last few months my Uncle's care needs have changed. The team leader has worked tirelessly to explain to my Uncle that he needs a hospital bed, that its not a scary time and that we are doing everything to ensure he stays at home but comfortably and safely. She has visited him at home numerous times to explain the benefits, made many calls to occupational health and social services, which has ensured that he has got the help he needs. It is reassuring to know they are in safe hands.
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Review of
Rosemont Care Essex Branch
from Gina E (Mother of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my daughter has needed extra care, Rosemont Care Essex Branch have gone above and beyond to make sure she is comfortable and happy. Through lockdown they have become like family. I'm truly grateful for the services they provide.
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Awards / Recognitions (0)
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